Amazon review: I am complaining about both product and service

I recently purchase a sound card from your website. I have been a customer of amazon prime for many years now. I have called several times because I could not access my account. and each time I had to jump through hoops to get on the website. Each time I tried to get on the site it would want to send me confirmation code to my phone and it would not receive anything. I finally found someone yesterday who told me that there were some blocks on my phone and he would get it taken care of. I was able to get to my account again finally. I ordered a sound card from you and it is absolutely not usable so I tried to contact customer service again today to talk with someone about it. Again I was not able to confirm my Identity and I am so frustrated I just hund up the phone. I have been a customer of yours for many years and I purchase quite a few things from your company. I have never had this kind of problem until now. I am at the point of simply not doing business with your company any longer. I wanted to make sure you know why.

Thank you'

Charles Upton