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Purchased an item that was returned for refund. Refund was received but later re-billed as they sated return was not received which it was. Their customer service offers no means of recovery for item that has been confirmed received, but Amazon system doesn't indicate to them it was received... yet a notice via tracking via UPS confirms receipt... using a return label provided by Amazon.
Amazon customer service and website access does not provide a direct access to resolve problem of such erroneous billings.
Their system as implemented still shows item never received by them per return.. and I cannot get them to effectively follow up and correct. Amazon has a business model based upon "for every customer lost, 5 new ones appear" thus they have no business incentive to accommodate my request for problem resolution to provide refund of charges for item returned.
Claimed loss: $6.35
Desired outcome: Full refund and an explicit apology for their denial of refund service.
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