Amazon review: Shipping fees for prime members and delayed shipping

I have been a prime member for over 5 years and when i first signed on i was am i am now a resident of the us virgin islands and i would receive free shipping and then they started charging me ,i would call and complain and i would get a refund but for the last few years they have escalated shipping fees even though i am still a prime member who is entitled to "free"shipping . We in the usvi are in the same usps rate scheme as puerto rico whom amazon does not charge any shipping to prime members ,i feel we should request a refund of all shipping fees and recieve the benefits just as puerto rico does . My second complaint is the super slow shipping of our orders ,when i call to complain i am told it is because you live in the usvi ,but when i explain the items ordered have not even been shipped so how can you justify us waiting weeks for an item to be shipped and i am told it is just that way if no resolution is reached i would like to find a lawyer and create a "class" to file and recover shipping fees and compensation for extended filling of our orders