Hebeos
Reviews and Complaints

Hebeos offers a wide selection of dresses at affordable prices, making it an attractive option for those on a budget. While some customers have expressed concerns about the quality and accuracy of the dresses received, others have been pleasantly surprised by the beautiful designs and timely delivery. It seems that Hebeos may be a hit or miss, but for those willing to take a chance, it could be worth considering for your special occasion attire.

My daughter picked out this dress for her senior prom. At first I was a little hesitant to order from a website out of the country, but I'm glad we did! Not only did we order the dress but we also got shoes and a crown for my princess. All three were absolutely beautiful! The dress was a size 6 which in US size she was 7-8 and it needs just a little bit taking in. Took it to get altered and the lady was commenting on how great the quality of the fabric was and she works for a bridal company! My princess looks absolutely stunning. Thank you I will use this company again and highly recommend it!

I reached out after two and a half weeks because I had not received shipping information. Right away I received shipping information with a tracking number and the package arrived at my door within the next couple of days! Earlier than expected!

Every other wedding dress site I looked at, in person or online, had dresses that fit one of these categories: 1. Disappointed prom queen; 2. Slutty cheerleader; 3. Tacky cougar woman

What I wanted: elegant mother of the bride.

The difficulty was in choosing which one!

For a dress that I will wear, possibly one time, this one is elegant, timeless, modest and in the color palette my Daugher was wanting, without sacrificing my dignity or taste!

Yes, Hebebos cost a little more than "azazie" and "David's Bridal"; but you offer more options with more elegance than anyone else.

Who knows, maybe I will keep it in the closet for my sons' weddings?

I went with the full custom sizing, knowing that I would likely need to tweak a little here or there. Most of the challenging bits are taken care of, and with a hack at the waistline, it fits like a dream!

Ordering any type of clothes online is risky, and ordering a Wedding Dress online is even more risky, but I am SO GLAD I DID. The dress was exactly as pictured, decent material, and the measurements I provided were almost correctly used. I'm a plus size woman (any where from 14-18 depending on the brand) but I'm also extremely petite (5'1"). The only issue on the dress is that it is still approximately 6 inches or so too long, even after giving those measurements as well, but that's something I'm used to and still expected. The other measurements were perfect and it fits so well! I also received the dress the exact date they gave me when ordered. I definitely wanted to leave a positive review in case it helps someone else out because I was so hesitant and anxious but was so happy about the outcome, and people rarely take the time to leave good reviews!

I just received my dress today and I am MORE THAN HAPPY! The dress is a little long and a bit big on my waist but that might be either because I don't know how to measure myself correctly or that my body is awkward. I've been looking up all of the reviews on Hebeos and I was very skeptical about buying a dress online since a lot of people had mixed experiences. I looked up YouTube videos, their Instagram, and finally I decided to buy the dress. It came within 3 weeks and emailed me about everything I needed to know (shipping date, tailor time, etc ;). The dress has such beautiful fabric and left me completely SHOOK YAS. I wanted to avoid having to go to a store to buy a dress because it's a pain in the goods and most places NEVER have my size in pretty dresses. I am so happy and will most def blow my boyfriend away! Please buy this dress you will not regret it!

I placed an order for a dress for my son's wedding, ordered a size larger than I wear just case. The dress I received was a disaster. The dress didn't even resembled the picture they had on their site. Front slit in leg area opened to my crotch, couldn't even zip the back. Brought it to a seamstress to see if is could be fixed, she said there was no fabric to even try to work with. Customer service was a joke. All email, no phone numbers. Many emails back and forth, sent pictures. Every time I emailed it was responded to by someone different who all tried to say that the website said "Standard size dresses don't fit well and always need to be altered"! Why would I buy something that says it won't fit. I scanned the website for those words because many who responded to me used the same verbiage, surprise... nothing!
HORRIBLE experience and wasted money! Don't even look at the website as you'll be disappointed if you order anything!

I had a good experience, I was wary after reading other reviews but noticed amongst the bad reviews there were some good ones. Also, I balanced my expectations against the amount that I paid. I would recommend if you want a flawless dress and want to be sure or exactly what you're buying then stick with high street stores as online purchase of clothes can be a risk.

However, my experience of Hebeos was better than I expected. Any postal cost was included in the amount I paid upfront. So there were no surprises. Hebeos kept in touch by email. They responded promptly to any of my queries and even questioned an incorrect measurement that I had submitted which meant that it could be corrected before the dress was made.

The dress arrived on time and it was exactly how it looked in the picture and the measurements are correct. I will need to do some alteration as I expected to bring it in in certain areas to perfect The fit but overall I am very happy. Thanks Hebeos!

Ordering anything online can be nerve wracking, especially if its for something as big as prom. I was extremely nervous about ordering the dress online because I was afraid that it would show up and be completely different! The customer service was on top of my order and tracking my dress was so easy. I got home to a package at my doorstep and it was my dress, Despite the nerves, I opened the package found that the dress was EXACTLY what the picture showed. I got my dress in the color grape with custom measurements. Although I did get custom measurements, the dress is a little longer than I wouldve liked but absolutely tolerable and easily fixable. One other thing was that the straps are a bit loose on me which I am also going to fix. Overall, I highly recommend this dress to anyone who likes it. Shipping was only one day later than I was told it was going to be. I cant wait to wear it to prom! Thank you, Hebeos! Definitely impressed me with the quality and organization of my order.

I have never ordered from this particular site before, but I have ordered from sites just like this one. I am extremely disappointed in the way things went. The dress that I was sent was far away from the color that I seen in the picture that was posted on their site, and the dress was not as elegant looking as it appeared to be in the picture either. When I contacted Hebeos to attempt to return the dress and get a full refund, they gave me the run around. They offered me a refund of 5% and then 10% which would come out to no where near what I paid for the dress. I pointed out to the site that their policy states that if you receive a dress that is not the same color as your ordered, you are entitled to a full refund. I was told that the dress that I received was the same color that was posted on their site, but that their picture was taken in a different light and that I was not entitled to a refund nor could I return the dress. They have ruined by daughters prom experience. If the product that you deliver does not match what you are advertising, you should be willing to work with your customer and make things right. I will never order from them again!

Below is my response to the response from Hebeos. It is ridiculous how they will not take responsibility for their mistakes! Sent 2/28/[protected]@ 8:08 pm.

When I was sent the swatch, I was sent two different choices. I chose the color that I believed would be the best match to the color of the dress listed on your website. Once I got the dress it turned out to be so very far off of that it was almost like looking at another dress. The color is not my only problem with the dress. The dress is bulky. The dress on your website is a lot better looking. I have also seen that dress on other websites, so it appears that you only have that dress there to fool people and your people attempt to make dresses that people order, hoping that they will look like what is ordered! Well you did not do a good job in this case. I have dealt with your company enough during this last week to know that you will continue to make excuses in attempt to justify you not refunding me my money. I should have looked at reviews before ordering from your company because at the looks at 35 other reviews on this site this exact same thing has happened to most of those people. So it is highly unlikely that I am making the things up that I am saying about the dress you sent me. You have ruined my daughters prom experience, and I will not stop until everyone knows what type of company you are and how you do business. For every two dresses that you make right there is one that you did not make right, those are the people that you should be concerned with, but instead it's all about the money with you guys and that is obvious. Shame on your for ripping hard working people off! I

It's too bad that there is not an option to respond to the messages they send trying to cover up their messiness!

My daughter ordered a dress from Hebeos. Is was smashed into a small DHL shipping bag. When we got the dress out of the bag, the pearl details keep falling off the dress. The dress is very cheaply made.

We immediately requested a refund. They asked for pictures. We submitted several of where the pearls had fallen off, plus a hand holding all of the pearls.

They claim it was a shipping problem and that the dress is quality. It's not!

I have asked repeated for a refund. They only offer discounts or vouchers for future purchase. They say I would have to pay to ship it back and then they deduct costs for inspection, cleaning, etc.

I ordered a dress and sent my measurements so that for sure it would fit. The dress did not fit at all, it was totally off. When i try to returned it they told me to keep it and that they were going to return a portion of what i paid which they still have not done so, since April that ordered it.

They do not have an US address to send the dress back and to send it back to Asia costs so much that it does not make sence to send it back. Until todays date im still waiting on my refund and the dress is in a bag that im ready to just donate, no one would like to buy that dress in their right minds. It does not even look like in the picture.

What they do is that they take pictures from another websites to place them in their website so it would look good for people to buy their products i think, because the dress that I got was not even close to the picture. DO NOT BUY ANY DRESS FROM THIS WEBSITE HEBEOS is a bad experience all around...

This business is a scam. I will never use them again and I will try to warn everyone I can to stay FAR AWAY from this website. They advertise "Worry Free Returns" and post that clearly under every dress on their website. They did not let me return my never worn, original still with tag dresses, because it was somehow my fault. They asked me to send photos of me wearing the dresses to show they didn't fit. Then they asked me to send photos of myself using a measuring tape. Absolutely not. I'm 5 months pregnant and it was not "worry free." Now, I'm out $300. They offered me a coupon at 50% of cost of dresses. Absolutely not.

I bought a wedding dress, came in packed in plastic wrap. The smell had a unknown chemical that was awful. To top it off the dress was bigger than expected, and they refused to do a refund.

This company is a scam, they dont care about the customers and should be closed or bang to sell in USA.

I paid over 200 and they told me to keep the dress and resale it however they have advertised their return process is a smooth hassle free one.

Steeling peoples money.

The website says, "1)Worry-Free Returns are available for standard sizes within 14 days. Custom sizes are final sale.

2)Please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached."

However, I have a standard sized dress that does not fit well around the top and the neck area gapes open and the sleeves make it so I can't move or lift my arms to hug someone. They said sorry it doesn't fit, you should get a tailor and make the alterations. I will never recommend or buy from this company again.

August 2023

Don't shop in this website, no matter how pinched your budget is or how nice the dress is. You can find the same dresses on other sites. Even if their information is off they will tell you that you can't return it. They offered me a return option, then rescinded it with a policy that is not available on their site. It took three messages for them to respond to my request for a refund. Then they repeatedly asked for more information to stall time. Their are other places with excellent customer service.

Tip for consumers:

I don’t care what the other reviews say, don’t do it. I was actually just going to exchange the first dress I bought for a different dress, but now I don’t want anything at all. Their customer service is on con artist level.

I received a dress that I would like to return to the company. I am within the 14 days. When contacting their custom support asking about a return they follow up with changing me a 15% restocking fee. This is not on their return policy. I explained that and they then stated I could keep the dress for 2”% of its value. This is a wedding dress, it’s not something I want or can keep.

we order a dress hebeos turn out material is very poor and quality is worse ( see pic) when you want to return no respond at all. i have to go through paypal open a claim, then they respond. the return address is way in china cost me $66 ship it back (see pic), when they refund not even half the money. this china site is a rip off do not buy from them.

On 6/5/23 I received two dresses from Heboes which I need to return because they do not fit. I am unable to zip them up, they are tight in the bust and arms, and they are both too long, even when I am wearing heels. I contacted Heboes immediately, and requested product return forms.

Rather than receiving the forms, I was informed that I needed to provide photos of the issue.

I feel very strongly that a customer should never have to provide photos, in order to return an order they are not satisfied with. Not only am I very dissatisfied with the dresses, I am also very disappointed in Heboes lack of customer service.

I had already packaged both dresses to ship them back, folded neatly, turned inside out, just like I had received them. It was very inconvenient for me to try them on again, and ask my family to photograph me in them, however I did so anyway.

I expect a confirmation immediately, that these photos have been received, and that I will receive a full refund immediately.

Please send me the product return forms right away.

I ordered a standard size dress. I had to pay 20.00 shipping. The dress will not fit. I have emailed and asked for the information to return the dress. The keep giving me the run around suggesting I keep the dress for another occasion, donate it or take it to an alterations store. They keep offered a coupon for percentage off of another item. I don’t want anything the have. The company is a total rip off! A total hoax!

I ordered two dresses on the website for a bridal party and wedding. One dress did not fit (too small) and the other one did not look like the picture. It seemed to have extra fabric in the front with extra fabric which would be ok if I was trying to hide a pregnancy (I’m not pregnant!). I contacted customer service to return them, but they are giving me the runaround! First they asked for pictures of the dresses, which I complied. Then they wanted me to take measurements to see how they didn’t fit even though I ordered standard sizes. Now they’re offering me a voucher to have them altered when the occasions I was going to wear the dresses to have come and gone. They seem to be completely ignoring the fact I want to return the dresses and not keep them, considering I will never ever wear them!

I ordered a black gown for my gothic wedding. First they sent confirmation right away of order. But they take a long long time to respond to emails and questions ect. Second they have really really bad communication and costomer service, they lie about orders and the amounts and any extras. They take more money than they should. They have really exstreamly bad policy about cancelling order due to their incompetent behavior. I have been screwed over by them not 1 time, not 2 times, not 3 time's, BUT 4 TIMES IN TOTAL. I will never ever, ever do business with them again and I will never never refer anyone to them ever. I have made a bad review on them even on Facebook. I have told friends and family and other bride's to never order from them.

I ordered a dress to size and it was much smaller. I immediately contacted the company. I had to contact them multiple times before I got a response. The "customer service representative" continued to send me the same email for multiple days in a row after I continuously requested to just return the dress. Finally, after a week of back and forth, they said they are unable to accept a free return. I don't understand, I believe this to be a very simple thing to do.

Absolutely horrible quality and customer service .

The dress is not the size ordered - the bust is extremely large .

There are various rips in the fabric and the stitching is just horrifying.

The dress is uneven and there are various areas with pieces of fabric being ripped or not stitched.

The company will not issue a full refund and has no intention to help

Please see pictures attached

I followed the sizing guide and ordered a dress. It does not fit. I cannot get it zipped up all the way. I followed the procedure to return it. They will not accept it. This is unacceptable. It does not state anywhere that returning an item never worn would be so difficult. I want to return it and they will not provide me with the proper paperwork. I deserve a refund.

I recently ordered a dress for my wedding. The shipping email stated they were carefully crafting and packaging my order. It arrived balled up in a plastic bag and had little resemblance to the picture in the website description. I requested to return the item within 7 days. The “customer service representative” responded with an option for a 13% discount. When I did not accept that, they finally offered to accept the dress back but with a 10% restocking and dry cleaning fee in addition to shipping costs, but still no details on how to return it. The dress has the original tags and has never been worn. This company is a sham and should be banned from practicing business on the internet.

The dress I ordered is totally different than the one I received and badly and cheaply made. It has 3" hem that looks horrible. The material is cheap inferior quality and the lace color is white instead of gold. Tthe dress cost $125 and it looks like a cheap $10 dress. I tried to call and there is no contact phone number. I am so disappointed. I think Hebeous knows the heap quality of their garments and they don't give ou the phone number so that they don't have to face all the complaints from their inferior quality garments.