Hebeos
Reviews and Complaints

Hebos will not stand behind their return policy. The color of the dress was incorrect, and they told me I was wrong on the color. I ordered a peacock blue color and the dress came in with green undertones. The color was not at all like the webstite. They told me I was wrong in what I was seeing and offered me 10% of the original price. Poor customer service. Do not waste your money on this company.

I have yet to receive my wedding gown and my wedding is in six weeks and no wedding gown I’ve gone back and forth with there customer service reps and they told me to file a claim with the carrier which I have fed ex there investigation showed package never received as lost fed ex tells me to contact company to refund money they want me to order another dress and when the carrier refunds the company the money they will return it to me this doesn’t solve my issue I have no wedding dress to alter and I’m stressed out my girl friend ordered the exact same dress as I chose and she said the collar part of her halter dress was way to small and the beading looked like it was glued on but the dress looked nice on her ! With my order never received I see it as a sign it wasn’t for me ! I’m just wanting my refund or let me pick out a dress to replace the one I lost but they are charging me for 2 dresses 1 is already paid for and the second one they want me to pay for it I don’t thinks so it’s to late to order a dress unless I do rush order ! I’m so upset . I’m trying to be nice and give them a second chance but it doesn’t look like that

I ordered a bridesmaids dress from this company for a wedding I’m in and they sent me the wrong color. I reached out the same day I received the dress and they said that it probably just looked different based on the color settings on my screen and that it was the correct color. The other bridesmaids then got their dresses and sure enough, they were the correct color advertised, proving I was sent the wrong color. I reached back out explaining the situation and asking to just exchange the dress for the color I actually ordered and they have refused to be of any help. They say that they do not take exchanges, I will have to pay their ridiculously high shipping costs for the new dress and for the return of the wrong dress, plus a 30% restocking fee. This was an error entirely on their end and they aren’t willing to make it right at all, costing me a fortune to get a cheaply made dress (that isn’t even as cute as in the pictures on their site) just to have the dress I ordered for a wedding I have to have it for. They are dishonest and have shady business practices and are ripping people off because they know once they order the dress for a wedding, they have to get it from them. The pictures I attached show the advertisement and then the side by side of my dress that came in baby blue compared to the other bridesmaid’s dress that came in the correct dusty blue color.

I bought this bridesmaid dress with high expectations, and it came with the zipper not functioning and the belt coming off the dress. I contacted the company asking for an exchange so I could get an undamaged dress, and they told me it would cost 30% stocking charge, the original dress shipping cost + return cost of the dress would not be refunded and I would have to reorder a new dress and pay another set of shipping fees. Never have I encountered a company that sends damaged products and doesn't exchange the item free of charge. I let the company know that and then I was told I could get a mere 10% refund for all the trouble and to find a local tailor to fix the damaged dress.

Would absolutely not recommend buying from this company. Also this company takes down any negative posts as my previous review did not get posted!

I ordered a dress purple top and white bottom. They sent me a dress that was very different and gold on top and purple bottom. I called them immediately and they refused to take it back. Stating that I ordered it that way, and offered to give me a 20% refund on a $200 dress that I can not use. June 13th 2022.

I sent them screen shots of my order and they still refused, offering now 30% off.

I have not been able to get a hold of anyone to return my dress! I paid $168, the dress is cheap, the color is way off, the measurements are off! Not happy with this buy! No customer service number and I've emailed them like 7 times and no reply!

I ordered a wedding dress, and had it tailored to fit. There are many mermaid trumpet styles of dresses on their site, but I specifically wanted a soft lace material. The thicker material bunches around the belly, even on the models. I found a softer lace and the pics and reviews were good. No bunching in the photos. Hebeos sent me the wrong dress. I saw the dress on the website but the top was too large and the model had bunching, and that's exactly how it looks on me, AWFUL. I emailed and told them they sent me the wrong dress. I sent pictures of the different dresses, different order numbers, and they are refusing to send the correct dress. IT WAS THEIR MISTAKE but they offered me a 10% discount! THIS IS MY WEDDING DAY!

This is the email I sent customer service after I tried to return the dress. They said it was custom sewn, therefore, I couldn't return it. Even after a couple of emails back & forth, they offered me a 10% refund!

First of all, the dress I received does not look at all like the one pictured. I realize everyone is shaped differently. Second, this is NOT a tailored, made-to-order dress. If that were the case, I would not have had to choose from a chart - I would have been able to give exact measurements! I expected to have the dress hemmed, but not altered everywhere else. Getting the dress to fit the way its supposed to fit is going to cost as much as the actual dress. I will say that the sewing quality was really good, but the material is awful & it looks like a 1980s prom dress! The actual dress is "poofy" on the hips, but not on the website. Also, the circular "breast pads" look absolutely ridiculous! They're extremely noticeable & it looks like my nipples are hard & showing through (which they're not because the pad is so thick). I feel like this dress was poorly misrepresented. I'm glad we only ordered 1 of the bridemades dresses to see how it was going to look before buying all of the bridesmaids dresses! I would NEVER consider recommending this company to anyone! I've gotten 2 emails from their customer service & they basically say "too bad". Before I even placed the order, I looked on their return and refund page to see if there would be any issue if I needed to return the dress & it didn't seem like there would be one as long as I contacted them within 14 days, which I did.

I ordered a wedding dress from this company and when I received it, i tried it on and put it back in the bag it came in (just a fedex envelope, no bag)

the dress came inside out, which they may have done on purpose? I dont know. When I tried it on the white pads over the breasts are very distracting and looks cheap! The waist on the dress is very itchy as well. I had to go back and forth with customer service to be told there is a 20% restocking fee and we did not "custom order" this dress. It was ordered as shown on the website. The photos on the website make the breast pads muted which they are NOT. I will not be ordering from this company again and will be sure to tell everyone including my wedding party NOT to order the dresses we had picked out from Hebeos. product looks cheap.

No one will respond to my E-mails or give me a tracking number. for order # U30220426021724962, We ordered this Prom dress in April and still have no dress. You have your money from my account the 1st day, where is the dress. Her prom is in about 2 weeks.

The company sent me a dress that looked nothing like the picture or description of what I ordered. I ordered a watermelon pink dress with beading that was the same color as the dress. What I received was an orange peach dress with silver beading. I contacted customer service and they refused to accept a return or give a refund stating that all dresses are individually made and you're stuck with the dress. How can a company get away with sending you faulty products and then refusing to refund, yet state on their website they offer refunds. Lies! Do not order from them.

I ordered a customized dress. I was told they would send me a tracking number which they never did. The dress just magically arrived one day.

When I tried it on, the dress did not match the measurements I sent them, and the quality of the material was very bad. I could not wear it. It was very itchy.

They refused to fix it or let me return it.

I do not recommend them!

I bought two wedding dresses from this company for my wedding. They were supposed to arrive well before my wedding and did not. When I emailed about it, I was told that they had a lack of fabric and would not be able to get them here in time. I had to scramble to buy a used wedding dress because they did not notify me until I reached out only weeks before my wedding. I requested a refund and was told that they would not refund my money but would send the wedding dresses when they were ready. This has been an absolute nightmare.

Placed my order in march for my daughters prom dress in may. Was told it would be delivered by april 15. April 7th received email stating it would be pushed back a week…april 22 still no dress…sent an email to check on delivery status, was told to be patient and it will be there by april 30th…. Checked on the order again april 27th to finally be told it won’t arrive by prom on may 7th but yet I am not going to be refunded my full amount? Makes no sense to me! So i’m out a dress and my money?! Will be turning into better business bureau, reporting on every site I can, and disputing through my bank bc I will get my full refund back from these crooks!

DO NOT BUY ANYTHING FROM THIS COMPANY!

I placed my order D93220408195855647 on the 9th of April and still waiting to receive my dress for my rehearsal which will occur on the 7th of May! They said they will send my dress before the 6th of May ! I will wait if I don’t receive it I am definitely going to look for my rights according to law and I will physically be visiting their store in UK if that is the case !

Was offered a 10% return off a $130 dress that didn't fit, and was faded material.

Company advised me to go see a local seamstress to have it altered! Will

NEVER purchase from them again.

Hebeos is absolutely a rip off.

I ordered my daughter's dress early March we were supose to receive it no later than April 7th.

I messaged them and they said wait a few more days.

I kept waiting and everytime I messaged they would say wait a few more days I just received the dress,not only was it late,but wrong color ,not as expected and didnt fit correctly.

An they refused to give my money back and tried to offer me 10 %

I have been going back and forth sent them pictures as requested and they still refuse.

Absolutely horrible company!

The past week I have got the run around about returning 2 dresses. I was told there was 20% restocking fee and pay for shipping. I agreed. The next day I get a email. Saying I can keep the dresses and they will refund me 12% of the price. I emailed back and declined. Now they want return my emails.

I ordered a wedding dress in ivory and received a white dress. There website states if I received the wrong color they will issue a full refund. Upon receiving the dress I immediately requested a return with full refund with no reply for 3 days. Then they offered me a 5% discount if I agreed to keep and pay of the dress.

What am I going to do with a wedding dress I don't want or fit into?

By day 5 they had stopped replying to me once I denied their "offer"

I am within their return guidelines and they completely ignoring my requests.

Do not buy from this company!

DO NOT order a thing from these crooks! I oreded a wedding dress, took about 4 weeks to arrive, was just rolled up in a ball when I opened the dil package, tried it on, was too big, and poorly made. Cheap Cheap Cheap! Dress was $250.00 without shipping, and I contacted the " customer service" inquiring how to get in, because it just wasn't going to work. I waited 2 DAYS for a reply, in which they informed me it was custom made ( no, it wasn't, I never provided my measurements) and was told to take it to a seamstress. I replied back saying I wasn't able to do that, and again asked for a return address. Then that told me I'd be charted a 30% restocking fee. Their website said they'd do returns, no problem. They are liars, and I'm still waiting for return instructions. Every day it sits here in my house, my refund gets dwindled away, that is if course, if they ever reply with the return instructions. I cannot even believe the scam they have going.

DO NOT DO BUSINESS WITH HEBEDOS, YOU'LL BE SO SORRY!