American Signature Furniture
Reviews and Complaints

On April 14, 2020, I received a call from Value City [protected]) that the table I ordered (including warranty) and paid for on 2/5/2020 ($429.78) would not be delivered because the model had been discontinued. I have been trying to reach customer service ever since to request that amount be refunded back to my credit card. Website (tracking) does not provide assistance, nor am I able to reach anyone via phone. In fact, the tracking function now says the customer ID is invalid. I want the amount I paid returned immediately.

Customer ID: [protected]
VC Tracking: [protected]

Leather Loveseat
Purchased: 11/21/19
Delivery Date: 11/29/19
Invoice No. [protected]

Claim# C2335109

Under the advisement of your representative, I purchased the worry free protection. There has been a slight accident to the back of the love seat. I sent photos in yesterday thru the proper procedures and they are saying this accident is not covered. Really? Is that what you call worry free protection.
This is my second purchase at American Signature Furniture. I am very disappointed in the customer service. Please help

The leather loveseat I purchased cracked open after just two years. I had purchased the warranty which they will NOT honor at all. It is supposed to be leather everywhere the body touches, but it is NOT. I need help and they will not return my e-mails or calls at all. The company is so bad there are over 200 complaints listed on the internet. I have looked up class action Atlanta attorneys and am giving them till this Wednesday to make an effort to resolve this or I WILL move forward with that action to represent all of those affected by their fraudulent furniture and warranty.

I made my original purchase 7/9/19. Worst service I have ever received from American Signature Furniture. I showed up to pick up my sectional on 7/13 as it was originally promised and their warehouse delivery was delayed. However they offered me free delivery and 10% off purchase. Delivery day 7/19 sectional was missing legs. Delivery guys were nice and said Manager mike would contact me on Sunday to update me on delivery timeline. Manager mike never called, I called on Monday inquiring about the legs and another manager said oh I don't know why mike didn't expedite the legs delivery. However I'm going to give you another 10% since they already gave you one, for this inconvenience. Contacted manager Mike as there was no other 10% awarded, and he said you already received one and I will contact my managers and find out what happened, I will return a phone call to you on 8/13/19. 8/14/19 I called him to remind him that I Berger received a phone call and he didn't even know why I was calling about or what concern I had. This is ridiculous, As this company should provide better service for their customers and hire professional employees that solve problems instead of making the problems bigger. Disgusted with the service and the ppl on this Miami location. I have shopped before at the location of fort Myers and everyone was courteous and professional

Invoice number:[protected]

Purchased a coffee table and when I got it home it had several chips of paint missing and blue paint on a gold table. Immediately I called about it they said someone would be out the end of next week. The person came out said it need to be replaced and to contact Cindy at the Novi Mi location. So when I did she said I could pick another one up in three days. So my issue I don't have a truck I was moving when I picked up the table so I used the moving truck. So I'm inconvenienced with having to rent a truck because I didn't pay for delivery . So they won't bring one out to me. So because they sold me a messed up table I have to pay for delivery.

When i signed my contact with american signature furniture i was not aware that i would be harrassed and spoken to rudely. Whenever my payment is due im being harrassed. I asked for my due date to be changed and they havent done so. I adv them i alway get paid the week after the due date. They say okay i'll document but never do. They call every reference all the time when i cant answer my phone call. I had a rep call me today and i adv her that the bank had already mailed the check out because now i have it setup automatically because when i had autopayments setup through acceptance they would always draft before i get paid. The rep began harrassing me asking me why would i setup my payments through my bank if i had never done it before. I politely let her know that i can do whatever i want with my money. I pay acceptance every month. So i should not have to deal with this kind of disrespect. She was very rude and put me on hold without notice because i didnt give her the response she wanted. I will be writing reviews about acceptance because the customer service is ridiculus.

03/25/2017
We just bought a mattress here and the Sales person wouldn't answer any questions, he was very short and didn't even double check everything to make sure it was right once he was done he walked away. He got our name completely wrong, our address was wrong and where to pick it up was wrong. We sure hope we get the right mattress! We have to go out of our way to go pick it up at a store we didn't even buy from WTH! Offered a discount back and never received. Will NEVER GO BACK...should of read reviews or other complaints before buying from.

2-21-17 - my phone number is [protected].

I'm upset with the poor customer service I received from each person I spoke with at the Beavercreek, OH Valu City store.

My situation: I was given today as the pick-up day for my couch to be repaired. I was given the time when they would come, which was between 12:30-2:30. I had a personal situation come up so I called them the night before asking them if they could please come anytime after 2pm or anytime before Noon.

My complaint is, there was ZERO accomodation. They didn't even try to make an exception. In my opinion, the problem is two fold. First, I was never given a time frame until the night before, which makes it very hard to make plans on my end. Every company I deal with always gives me the time frame when they set the appointment so I at least know the time frame days or weeks before.

So I understand that's your company's policy, that's fine, but at least make an accommodation. I was told I was last on the list so my time frame should be ok and that they probably wouldn't come until 2pm anyway. But the opposite happened. I even spoke to the driver at 12:30 and asked him to not come to my town until at least 2pm, I wouldn't be home until 2pm. And I could tell he had NO desire to come after 2pm.

So the dispatcher the night before and now the driver had no desire to accommodate and then strike 3 was when I spoke with the store manager. She too had no desire to accommodate. You still have to come back out to my town to pick-up my furniture, so why not make the trip today or at least accommodate me and come after 2pm? I am confused and frustrated by the complete lack of customer care. It was never there.

So instead of working with me, you still have to make another trip two weeks from now. I feel like no one is listening to me. I even had to close my mouth because the store manager (a lady) told me to stop talking because she was talking. So I remained silent. That's poor customer service! Then she proceeds to tell me she would be happy to schedule another day to come and pick-up my couch! She totally missed the point. She's not happy to help me because she had that chance when I asked her if she will ask those guys to do their job and pick-up my couch for repair.

Which is another issue, its a bad piece of furniture and needs repair and I've only had it two months when it broke! Valu City has lost a good customer. Is anyone listening to me? Will anyone resolve this issue to the satisfaction of the customer?

Bedframe and headboard purchased from Value City Furniture in Oct/2016. Delivered in Oct-Nov of 2016. Bed frame and Headboard full of bed bugs in January. Treatment and inspection for bedbugs in February of course I thought it was either fleas or ticks until I had the inspector tell me it was bedbugs. Landlord was kind enough to pay for treatment but I lost a bed I just purchased and to no avail have been living put of bags for a whole month. I feel very displaced and my husband and I are getting chewed up by these pests. Its ashamed that Value City furniture cannot be trusted to provide great service to people. I will make sure that people become aware that bed bugs come with your furniture it you are purchasing at Value City Furniture. I a looking for a full refund cause I will not be purchasing anything from them anymore I have learned my lesson. Please call me for further details Mary Flores [protected] or [protected]@gmail.com

I purchased a bonded leather sofa in August 2014. It started pealing and bubbling in March 2016. Started tearing 2016. Contacted my warranty company and filed a claim was denied on the first cushion. Second cushion started peeling and tearing in April, filed a claim again denied. Arm started and now tearing. Called final time they said American Signature would repair it. went to American Signature they said the warranty was on only one year. Well im still paying on the sofa and a warranty that won fix. Will never buy from them again and will tell my teacher friends to stay away as well.

Bought 3 theater chairs, chairs started to tears to up I called American Signature Furniture they asked me to call uniters insurance. Uniters told me that the warranty only covers the back of the sofa. The seats or the arms were not covered.When we bought the theaters chairs we were told that the warranty covered all three chairs front and back. We all should get a class action suit against Uniters insurance.

Purchased American Furniture dual reclining Sofa in Florida 3 years ago. I live in Florida 6 months so sofa was actually used for 1 1/2 years. The saleswoman said the fabric was blended leather when fact it was bonded leather The bonded leather is now peeling off. I called the store and the person that answered said they were not responsible and they did not know who we could contact with our complaint. This store has the worst customer service and they misrepresented their product. I would not recommend shopping here or buying any of their
products. You will not get any customer service after you leave the store and their products are
inferior

I purchased furniture July 19, 2010 from American Signature Furniture in
Morrow, Georgia. The dinning room table required servicing upon
delivery.
since then I have made numerous requests for service. The stain,
pigment, coloring, whatever you want to call is so weak that your
fingernail will remove it. I live alone, no children, very few
visitors...only me and I am careful not to touch it for fear i will do
further damage. The worst part of this is that I am still paying for
this junk because of a catastrophic Illness i couldn't meet the terms to
avoid the extreme compounded interest as I had hoped...I hate it, but
I'm still making payments. I'm sure this junk will be thrown out long
before its paid for. I had an occasion to visit the store and to my
surprise the original sells person is now the store manager. I spoke to
him about my problem and he assure me that he would take steps to
correct it. That was several months and no one done a thing. Oh I might
add...Its still under their warranty which isn't worth the paper its
written on. I agree with other comments made in this forum...I was
deceived, lied to and now I'm just plain aggravated! I would admonish
everyone to be careful and look at whatever you plan to buy from
AMERICAN SIGNATURE FURNITURE with a magnifying glass. As I said, I'm
stuck with junk.
Sincerely,
J. Bell Central Georgia
[protected]@yahoo.com