AOL
Reviews and Complaints

Why do you keep changing the language and ignore your customers requirements? In my settings I have set English as my desired language, but you keep changing it back to German...a language I don't understand.

Seriously, using Covid 19 as an excuse for your non-service, for your inagbility to render support via email is really poor. Bring back US ENGLISH as my account language... or I will be forced tp contact the BBB.

Been with AOL for probably 25 years and accumulated tens of thousands of comment points. But it shows up as ONLY 1 POINT! NOT OKAY! Give me back the points I earned over all these years of commenting, or lose me forever! I Don't need AOL, but YOU probably need me. I feel unheard and unseen, and THAT is NOT OKAY! Go back and give me ALL of the missing ones, and current one you FAILED to show!

Recently my AOL app was updated automatically on my android phone via TMobile ([protected]). I have a Samsung Galaxy S9 Plus and can No Longer Access My Email on my phone. Please tell me how to correct this issue. Anytime I try to open my email folders it just circles forever. I really enjoy accessing my mail on my phone as I am not always near the pc. Thanks

Second time calling tech support to get email working on an IPAD after an AOL security update. First time call was smooth and solved the issue. Had to delete AOL account and recreate it.
Fine...
Tried to do the same thing on a second older IPAD. No luck. Called tech support again today. Horrendous effort to verify the account, had to give at least 10 instances of folders, emails sent and received, before she would verify the account. Put my wife on to handle the technical details. Operator was arguementative and hostile when wife described what she saw.

Operator hung up without so much as an apology or good bye.

The new format is less user friendly than the previous app, which was very easy to use. The new app doesn't allow me to see all of my folders. The app also requires more steps to get where I want to go. I don't understand the purpose, or advantages of, the new app. The previous app worked beautifully. It wasn't broke! Why try to fix it? Please bring back the previous app!

On 4/5/2021 I was disconnected for "security" purposes several times
4/6/2021 I was disconnected for "security" purposes several times
4/7/2021 - I have Iphone and laptop as many users use both in the office and on the go. Since I am a senior citizen, I like to use laptop since the screen is bigger. I was refused access twice and had to change password 3 times. There is no reasonable explanation for it. every email service is able to service laptop and Iphone access. Since AOL is NY based, are they harassing red state users? What is going on?

Was working fine for a long while. Easy access to comment on any AOL News Items. Then, suddenly, all there was, was a box telling me to update privacy, beause no comments could be done until this was attended to? After much time updating any settings I fancied, to no effect, I sent emails etc off to AOL still to receive a reply. Just WHAT must be done to access the AOL news comments section?

aol e rror Aol system server error
Says I can't use chat and that all my games with aol are muted. I can play the game but unable to chat, Date it started was April 4 . and to all the games of aol. I would like help with this complaint and like to have it resolved, or fixed by aol Thanks so much

high security features that go to Play Store game works pretty effectivelyhaven't had a problem with any problem regarding my email problem getting in and outI got your setup so many complex security when I put in password is changed to something else what you've been going on last 2 monthsQuest that I have my service restored back immediately. Continue on a deal with very important information about the emails that I reported to me about daily routineinterruptinganything that provides and has anythingwhat can you drop it on my informationthey are conflict of interestI will find another carrier service to conduct my business guess who has been sent to the justice department has been leaked outgive information out without my authorization is a federal offense

Filled to the brim with right-wing misinformation trolls, bans left wingers. They starred a comment about how the right-wing terrorist who killed 7 asians was a democrat.

This is the absolute worst email system I have ever experienced! I have had the same email address for years and now they have a glitch that does not allow me to reset my own password, forcing me to pay for a subscription in order to do so. Someone please tell me the benefit of paying for an email subscription for an email address that continually gets hacked? I can literally use any other email system in the world and never pay for a subscription. Unbelievable

Biblical Scripture on comments for articles being censored. You do not honor 1st Bill of Rights. Shame is to good for AOL!

The advert that is advertising... Starscope monocular... Should not be allowed on there. I ordered one and paid for it on the 6th february 2021, although I have repeatedly asked where it is, seeing as I have other things that I have ordered from the USA after that item, and I have received them, I have not yet received it, and I do not think I am likely too either. All they seem to be doing is making excuses about shipping, total rubbish it is just a poor excuse, if it was a huge item I just might understand it, but it is not so therefore I am begin to think that it is a false advert just to con people out of money, and just because I have part of the order, it does not mean I will receive the other bit. So I asking you to remove the advert and never let it been advertised on here again. Thank you
Furthermore along with that I also ordered a Phone Lens Holder, which I have received, (order number [protected]) was shipped on 2/11/2021
But as for the Monocular Telescope (Order Number [protected] for the Purchased price of £39.99 + shipping and handling for a further £6.95
So how come I only received part of my order, also how come that the phone holder was shipped on the 11th february 2021 surly they should of been together in the same box? I am therefore asking you to please intervene as it is going to be a birthday present, for my son, which does not look like of happening. And as for my desirable resolution would be for me to receive it ASAP. Secondly a refund, but then I have a phone holder which is not good for anything else as it goes with the Starscope.

As I said earlier it is small as described underneath:-
(width 53mm) x (length 164mm) x (height 44mm)

KInd regards

Ray Bass

Problems started with not getting emails when someone liked or replied to my comments. Also I have over 25k reputation points but on comment page only shows as 1. Cannot update my settings. It has now escalated to all my posts disappearing, including a response of 'LOL'. I have contacted tech services multiple times. Have posted on aol.uservoice.com multiple times and have contacted tosgeneral. This has been going on for over 2 months with no one trying to fix this problem. I contacted billing and they agreed to stop billing for 1 month.

Please explain why my BENIGN comments are deleted while obscene and bizarre comments remain intact. As a faithful supporter of AOL I question the situation. This has gone on for months.

I keep getting your replies and yet, the situation remains the same. Please clarify as to why as it is frustrating, to say the least.

Is it NOT a simple click of a button to correct?

[protected]@aol.com

Thanks.

I received your reply and do not know what other info to provide. I appreciate your efforts and this is no biggie, just aggravating. I thought the situation could be cleared very quickly from your end.

ORIGINAL COMPLAINT:
Please explain why my comments keep getting deleted from AOL articles. My BENIGN comments are deleted while obscene or volatile comments are left intact ?

Thanks

Extortion is a federal crime this scumbag needs to be in jail...

I have recorded wanking with the help of your device and its webcam and now I have got an entertaining and incriminating vid on you.
Does it bring you to the question how is this possible?
My program infected your device, besides your camera turning on I also have got gateway to ur electronic-mail contact details and to your social networks.
Now I have the possibility to share this staggering video clip with your co-workers, buddies and loved ones or just publish ur tape on the web.
My opening and closing offer to preserve your public image in the sight of ur relatives - pay me for the work i've done.
I've never realized the reason for jerking off, I believe this is a bad thing contradicting the cultus.
Anyway it's not for me to convict people of their passion.
I'm not I won't talk what's good and what's bad and i'll get straight to the chase.
I have recorded wanking with the help of your device and its webcam and now I have got an entertaining and incriminating vid on you.
Does it bring you to the question how is this possible?
My program infected your device, besides your camera turning on I also have got gateway to ur electronic-mail contact details and to your social networks.
Now I have the possibility to share this staggering video clip with your co-workers, buddies and loved ones or just publish ur tape on the web.
My opening and closing offer to preserve your public image in the sight of ur relatives - pay me for the work i've done.
It does not matter what you do during your rec time, but one of the ways I generate income is hunting people with the same liking for play with yourself, accordingly I wish to be rewarded for the work I performed.
Forty-eight h remained from the time of opening this notice for the payment, if u ignore the requirements, I am going to publish your video clip on the net and present it to ur buds and relatives turning your life into a [censored]ing nightmare!
This is gonna come up in ninety-six hours.
Hopefully you get everything from what I have told? Sorry for my english. Do not try to communicate with me, your cries aren't going to be heeded, this email is hacked and soon the access to it will be denied. D.
Forty-eight h remained from the time of opening this notice for the payment, if u ignore the requirements, I am going to publish your video clip on the net and present it to ur buds and relatives turning your life into a [censored]ing nightmare!
This is gonna come up in ninety-six hours.
Hopefully you get everything from what I have told? Sorry for my english. Do not try to communicate with me, your cries aren't going to be heeded, this email is hacked and soon the access to it will be denied.

All my comments on your boards are being deleted and I have no idea why. Your response is that my comments are being reported at a high rate. Am I being singled out by someone? Other commenters are allowed to curse and no one rejects them.

AOL is biased beyond description. Am a long time member and I get upset every time I bring up my page. Just declare you are 100% Democrat oriented and at least be upfront .
REQUESTED EXAMPLE:On July 31 of 2020 I saw a picture on AOL of NBA players kneeling as our National Anthem was played.In the Comment Section below I expressed my Opinion as follows: " THE NBA KNEELERS NEED TO GO TO ALL THE WHITE CROSSES THROUGHOUT THE WORLD AND KNEEL IN RESPECT FOR THE MEN AND WOMEN BURIED UNDER THOSE WHITE CROSSES WHO DIED FOR OUR FLAG, OUR ANTHEM.OUR FREEDOMS AND OUR NATION."
THIS WAS REJECTED BY AOL STATING: " IT SEEMS TO CONTAIN CONTENT THAT IS NOT IN LINE WITH OUR COMMUNITY GUIDELINES." NO EXPLANATION BEYOND THAT. THIS IS BUT ONE OF 100's OF EXAMPLES I COULD SEND YOU. IF YOU CAN LOGICALLY EXPLAIN AOL'S REJECTION OF MY COMMENT AND WHAT YOUR " COMMUNITY GUIDELINES " ARE THAT WOULD BE REFRESHING !

AOL immediately rejects all of my posts on their articles without any explanation.

For instance, I typed the word "THE" only on one of their stories tonight, and it was rejected 10 seconds later.

Where is my freedom of speech?

I have a first amendment right to post comments I feel are appropriate.
Why are all the people who post extremely vulgar comments about conservatives, and more specifically President Trump given a pass, and my posts are rejected?