Argos review: I would like to make a formal complaint against store manager of dursley argos branch.

My Partner purchased an airbed from Argos April 2023 and the seams developed a few minor holes which even when patched with puncture repair kits leaked so even though I couldn't find the receipt I decided to attempt to exchange it at the store we had purchased it from. Monday 21st Aug 2023 (yesterday).

I explained to the Gentleman that served me, grey haired man (Graham, I believe) that I had purchased it with a gift card in April but couldn't find the receipt but thought I would attempt to exchange the Airbed anyway because it had a 12 month Guarantee. I was willing to pay the £5 difference the Airbed had increased in price since I purchased it but Graham kindly explained that this decision was for management as I never had the receipt, and the store manager wasn't present. Having said I understood his position I said I would leave the Airbed with him/them (Argos) as it was of no use to me defective and left it there.

Today ( Tuesday 22nd Aug 2023) My Partner went into the same store to retrieve the Airbed with a mind to attempting to exchange it for a new one if the manager was present. Upon asking for the Airbed the Manger whose name we do not know (a tall wispy ginger haired man) Asked if he could help? My partner explained I had left the Airbed there the previous day and the problem with the Airbed situation etc and the Manager refused to give her the Airbed she had paid £80 for in April. He proceeded to explain that the Airbed had been packed up and sent off. Which I subsequently discovered was a total LIE. He also with an obnoxious arrogance declared he had no proof of who my Partner was who she claimed to be and he implied she was a LIAR by stating she could of simply overheard My conversation the previous day. All this despite my Partners insistence of 'how could she possibly know all of the details and have a Picture of me on her phone as confirmation' to the other Gentleman present who had served me the previous day. So not only was she subjected to his obnoxious manner she was Lied to and essentially inadvertently called a Liar to her face. Needless to say when she returned home she was extremely upset and insulted to have been subjected to this inexcusable behaviour of an Argos Management employee, whose lack of common sense, humility and customer awareness soo contradicts all of our previous encounters over many years of doing business with Argos.

I took it upon myself to retrieve the Airbed and went directly to the store where I asked a member of staff if it was possible to speak to the Gentleman with Grey hair who had served me the previous day. He came out from the back of the store and recognised me from the previous day. I asked him if it was possible could I please have the Airbed I had left behind in store. He said yes and within a matter of seconds handed me back the very same Bed the manager had instructed my partner had been packed up and sent off. The store manager now at the storefront then came out and I duly told him I wasn't appreciative of the fact he had essentially called my partner a liar to her face whilst simultaneously lying to her. He continued to be obnoxious in attitude and informed me we had to agree to disagree upon my response was "No i will not agree to disagree I completely disagree" He then asked me to leave which i duly did even thought I there was no need to even ask, seemed like more of a power trip thing because he had no good response.You will have to excuse my rage but I have never experienced such rude customer service in my lifetime and have never ever felt the need to make a complaint ever prior to this anywhere. Until now we have always had great experiences with Argos and hope that this single incident is a one off.

Kind regards Scott Clark.