Ashley HomeStore’s earns a 1.7-star rating from 804 reviews, showing that the majority of furniture shoppers are dissatisfied with their purchases.
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Counter Height Table D388-13
Table was delivered on September 2, 2021. It was missing the bottom board
of the table. I was assured a new table would be sent out. 2 days later they call and tell me a part will be ordered. I have been on hold for 30 minutes and no
one can seem to tell me where my part is.
I received a email with a order number of 5149808 telling me it was being processed. No one on phone can track it.
I want the part or a full refund for my table.
Anna G.
Desired outcome: Want part sent or a refund.
Very very poor service, rude and abusive delivery guy
Hi, I have placed an order on May 31st 2021. It took 3 months for the Free delivery you had advertised about. A month back when I called the store, they said they are waiting for just one item and then they will let us know of the delivery date. So today the delivery date was set. I was at work and my wife was at home. The delivery person was so rude and abusive to my wife, asking her to move the bed by herself which is a king size mattress. When we placed the order we had confirmed with the rep at the store that the old mattress will be removed on delivery. He confirmed that too. So today when the delivery person came in he refused to remove (haul away) the old mattress. So my wife called me at my office and then handed over the phone to the guy. He was very very rude and disrespectful from the get go to me. I told him we had set up to haul away the old mattress upon delivery of the new. He said his delivery order did not say so. So I called the store and asked to talk to the store manager. My wife said that he was very very rude to her too and blamed it on her that she has not paid for the haul away. This my wife conveyed to me. I called the store manager from work and this time he was very soft to me stating that the department is looking to pick up the old mattress since his order in store, the papers said free haul away. But the delivery guys papers did not say so. He claimed that the department will be calling me soon. I am very very very disappointed in the service, the rudeness and disrespect of the delivery service as well as the delivery. I want someone from corporate to contact me via this email and I am expecting a speedy resolution of this. I also wish to be compensated for this inconvenience, disrespect and abuse. This is totally unacceptable. The old mattress is still in my house. Contact me asap.
Beware!
Beware! they do not stand behind their product. I bought 2 ! of the Ballinasloe sectionals. On one the corner of my couch kept sinking in. It was a very obvious difference to the rest of the seats. After several calls and a lot of runaround came and "fixed" it. It still sank in and I called, the Manager said they would do Nothing. Debi Kurtz-Noblesville Indiana
Desired outcome: At this point I do not expect any resolution.
Buys BEWARE - WARRANTY Scam
Do not purchase Ashley's furniture warranty. Per their warranty they cover gouges that penetrate hard surface areas. They declined my claim with a 14 inch 1mm deep gouge stating its normal wear and tear. Claim 641629
Desired outcome: Informational
About the manager and an overcharge.
They overcharged me $700.00 and the manager was a joke. They charged me for a chair that was the same price as a cheap couch. Charged me for the furniture protection plan which I said I do not want to the tune of $300.00 and Lance the salesman said I gave you a package deal which was outstanding that your obligated to buy the protection plan and said he would throw in some lamps and not charge me and then charged me $100.00 for them. Waited three months for my furniture and called me in July told me my chair was in the warehouse and they were going to deliver it and it was delivered last week.They lie and are not dependable. The manager was nasty, arrogant, rude, talked like a 5 year old, no education, never said sorry, you name it he was it. Where did they ever find him? They must be hard up.I stayed home two days after them texting me and said my chair was going to be delivered and neither day did it come in July. I went over to the store one day to complain and he said at the end of the conversation you can leave now. Two of the associates working there caught me at the door and gave me the Corporate Headquarters phone number and said something needs to be done with him. Everyone complains about the manager. I called Corporate in Fredericksburg, Va and they said they are happy that they have a manager in that store because no one wants to work. And I said one that rips people off? They said as long as he is making money for that store.
Desired outcome: Resolved I want at least half of my money back and not in store credits.
My order that was ordered on 5/31/2021
I ordered 3851.40 worth of furniture from your store, the sales associate was alex vanderploeg. I paid cash for my order and before leaving asked the sales associate twice if he put on the order the bunkbed mattress for the top bunk bed. He assured my wife and I that it was on the order. My order number is [protected] and my name is terry murrell. I have...
Read full review of Ashley HomeStorePoor Product Quality and Delivery/Embarrassing Customer Service
I would not recommend purchasing from Ashley - EVER. We ordered pendant lights for our newly remodeled kitchen. Not only did they 3 weeks to arrive, but one was damaged and the glass was chipped at several locations. Usually, we would just send it back but Ashley makes you go through huge hoops just to return something, especially if its damaged - the process is far from simple. Because there is no easy online "click to return" button, I had to call customer service and was on the phone with 50 minutes with a VERY rude customer service rep named Jocelyn who was snotty, unaccommodating, and far from helpful. She put me on hold without communicating what she was doing for TWENTY MINUTES, could hardly answer my questions and when she did, it was with an attitude. When she returned from putting me on hold, it wasn't with a "thank you for holding, I am so sorry for the wait, Mrs. X", it was "helluh?". The lack of communication, lack of transparency, and unprofessionalism was not only frustrating, but appalling. Apparently, according to customer service, I will be getting a confirmation email from UPS regarding my return by the "end of the week" (I called on a Monday), but my account nor my email has any confirmation of this. Not to mention, she didn't even end the call professionally, she just sat there in silence until I hung up...you literally could not make this up. This is unacceptable. Probably the worst company I have ever purchased from and I am embarrassed for them.
Desired outcome: Train your employees better and have a better process for returns
I am complaining about the service and the products
On May 29, 2021, I placed an order from Ashley Homestore. I purchased a dinning room table with 6 chairs, 2 couches, 2 love seats, and an over sized chair. They delivered my table and chairs on June 11th. The table was damaged. I immediately reached out to the sales rep. I also called customer service. They agreed to replace the table, then they tried to go...
Read full review of Ashley HomeStoreUnethical behavior and false promises with mattress sleep guarantee
I am in San Antonio Texas, we went to Ashleys I-10 for my sons furniture while there a trusted "sleep geek" showed us new tempur pedic beds. We were shown the most expensive models of course and knowing very little about the bed we trusted his knowledge and experience. I know I should have done my research but it is there job to be as informative a...
Read full review of Ashley HomeStoreFurniture, damaged floor, and refund credit
Purchased over $10K of furniture May 2021. So far I have had 4 deliveries, in which 3 deliveries had damaged furniture and damaged my wood floor. Went to the Fayetteville, NC 28314 store on 29 June 2021 spoke with the manager to resolve the issue or refund of money of items not received. The manger promised me a $1500 refund to my credit card and told me...
Read full review of Ashley HomeStore and 1 commentsofa
We went to one of their midnight madness sales in April 2021, and we found a great deal on a sofa and loveseat. The problem is they had no clue of when the item would be available. So instead, they gave us a timeline the cable guy would be ashamed of! It was like buying a bridge from a guy who doesn't own it. Now 10-12 weeks out, we still receive the same old tired message saying no timeline product will be available 10-12 weeks!
Poor Service
Terrible experience. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. Not ideal, but I understood. Every time I have called for an update they push the delivery date back. Now they say they can "maybe" deliver the rest of my furniture by August 10th. My family has been without for 3 months already. I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. I can't believe how disappointing this experience has been. DO NOT spend your money here.
Sectional couch
Purchased a sectional couch and had your service staff at my home stated this was a manufacture defect and thought we will be exchanging the couch. Found out later we were unable to exchange due to having another repair person coming to the home to fix a couch that is a defect and damaged. Per your customer service will never exchange the furniture. I'm very dissatisfied and will be taking further action at this time. The customer should never have to go through what I have experienced with ashley's furniture company. No one should have to pay for damaged merchandise.
Desired outcome: Needs to be REPLACED IMMEDIATELY
Sofa bed
I bought a sofa bed two months ago. After it arrived we barely used it since we have another sofa and then my guest arrived, we open it and set up the bed, she slept on it for 7 days and then when my housekeeper came to clean I tried to close it. I am small and not very strong, I could not close it, I called Ashley's customer service and I told them what...
Read full review of Ashley HomeStoreAshley Furniture Built Bed Frame
I purchased a King Size Sealy Hybrid mattress and bed frame. I purchased it because my wife has cancer and needs a better bed to rest and be comfortable with as she is in a great deal of pain. Everything was fine until the frame was delivered. The frame was set-up and immediately upon laying on t we began to her a lot of noise, and it did not quit unless you stayed completely still. We have had the frame and mattress for 2 weeks and over the past week we heard a screw pop and go flying across the room. We did not see anywhere it would go but held on to it. The bed continued to sound noisy and in the middle of the night started to sound like there was a racoon or something underneath chewing on the bed. Looking underneath we found that none of the supports are holding the bed up, all are skewed to the foot of the bed, and at least one and maybe two of the slats that hold the mattress up are broken. I went to the store for help and was told they cannot help me and that I need to call Ashley service. I called at the number I was given and sent images of what was happening to the store per their direction. I called the number I was given by the store, and it welcomes you to customer service and then hangs up. I then tried the chat function which is an AI platform and next to useless. I then called other numbers I could find online. I finally got an operator on the line who sent me to a customer service person who then redirected me to another call center, which I sat on for 20 minutes and then was redirected to a survey asking if I would recommend any family or friends to Ashley based on my recent user experience using 1 to 5 with 5 being absolutely. I hit "1" for never and was told by the electronic voice, "I am sorry we are having difficulty, please try your call later" and then was hung up on. This is totally unacceptable.
Desired outcome: Replacement or Refund
Sales
As my wife and I entered the store in San Bernardino on Saturday ..it was like entering a car dealership.. We had to be escorted back to the matresses..your sales person was very nice..once we decided on what we liked we asked for her card and if she could right down the model and the price. I wanted to make sure when we came back she got the credit..here came the TO ..her boss was wanting us to laydown..tried to push us back over to another mattress... trying to find out why we weren't buying today..as I looked around ( because I was done shopping) and pretty damn observant.. it was happening all over the store...managers with tablets ready to jump in ..we made it clear we had just started looking as we ALWAYS do our due diligences we were followed out and when we got out to the car they sent your sales person out with more promotional info.
Now when my wife went back to your store to buy the mattress ( as we said we would be) and she went end to ask for the young lady that helped us she was questioned quite rudely...but here is the kicker..and im glad I did not go...you did not honor the price that was written down on her card...we didn't miss any of the discounts it was..."oh we made a mistake"...no you didn't because it was the price that we spoke about the whole time there...not a lot of money.. ( over $200) but its the principle..
Now I can tell you that in 40 years of sales..integrity is all you have to stand on...and in my mind you have lost yours...
Tom Gillum
Area Sales Southwest- Sinclair International
[protected]
Desired outcome: No expectations at all..too small for any one upstairs to get bothered about
Customer service through every department
Timeline of events: 2/13/2021 - Called the Customer Service department spoke with I Vazquez. Explained that we had not heard anything about delivery and was supposed to get that day according to Sales Order. Was told that none of the furniture was in and the expected delivery date for 1 pc was 4/27 another was 5/4 and 5/7. Told her that was not acceptable...
Read full review of Ashley HomeStoreDefective rocker recliner - product #u4280225/purchased 2/24/21-
RE: Defective Rocker Recliner - Case #[protected] & Case #[protected] Purchase Date: 2/24/21 Store: 829 N Alafaya Trail, Orlando, FL 32828 Associate: Delores Delivery Date: 4/8/21 Dear Sirs: I thought that I needed to bring to your attention the type of customer service I have been receiving since I purchased a $3, 000+ living room furniture set in February of...
Read full review of Ashley HomeStoreLow quality furniture and will not recognize warranty coverage!
We made a purchase at this location, 10135 Indianapolis Blvd, Highland, IN 46322, on 09/09/19 in the amount of $1, 572.52. We purchased a couch, love seat, and extended warranty. I was offered a warranty service for accidents that will protect my investments from all kinds of issues, including frame breakage. The frame broke. We paid for the warranty...
Read full review of Ashley HomeStoreOnline/Credit Card Service
I KNOW! I WAS WARNED.
Ashley is the very worse. I ordered a sectional online and received a delivery date. Confirmed the delivery 4 times before the drivers arrived. When they got there they only had 1/2 of the sectional and the drivers were planning to drop off one piece and pretend to get the other piece from the truck and then drive off. I couldn't believe the unprofessional and deceitful behavior. When we called they said the other half was due to be in stock in FIVE (5) months. THEY WANTED TO DELIVER HALF THE SECTIONAL FOR US TO WAIT 5 MONTHS. We said no, and cancelled the order. It's been 3 weeks since cancelling the order and they have the hold on my credit card. Synchrony was no help. THEY Both ARE THE ABSOLUTE WORSE.
Desired outcome: Release hold on credit card, credit account for items returned.
report to better business bureau and local news
Ashley HomeStore Reviews 0
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About Ashley HomeStore
The company was founded in 1945 by Carlyle Weinberger, who started out as a furniture salesperson before opening his own store in Chicago. Today, Ashley Homestore is one of the largest furniture manufacturers in the world, with a reputation for producing durable and stylish furniture that is designed to last.
One of the things that sets Ashley Homestore apart from other furniture retailers is their commitment to providing customers with a personalized shopping experience. Whether you're shopping online or in-store, you can expect to receive expert advice and guidance from their knowledgeable staff, who are always on hand to help you find the perfect furniture pieces to suit your needs and style preferences.
Ashley Homestore offers a wide range of furniture products, including sofas, sectionals, recliners, beds, dressers, dining tables, and more. They also offer a variety of home decor items, such as rugs, lamps, and wall art, to help you create a cohesive and stylish look in your home.
In addition to their extensive product selection, Ashley Homestore also offers a range of financing options to help make your furniture purchases more affordable. Whether you're looking to finance your purchase over a longer period of time or take advantage of special promotional offers, Ashley Homestore has a financing option to suit your needs.
Overall, Ashley Homestore is a trusted and reliable furniture retailer that offers high-quality products, personalized service, and affordable pricing. Whether you're furnishing a new home or simply looking to update your existing decor, Ashley Homestore is a great choice for all your furniture needs.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
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Overview of Ashley HomeStore complaint handling
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Ashley HomeStore Contacts
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Ashley HomeStore emailsecustomercare@ashleyfurniturehomestore.com100%Confidence score: 100%Support
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Ashley HomeStore address1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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Ashley HomeStore social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 09, 2024
Most discussed complaints
Not honoring warrantyRecent comments about Ashley HomeStore company
Platinum warrantyOur Commitment
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