Ashley HomeStore
Reviews and Complaints

10 Effective Ways to Complain About a Company Online

Why does it sometimes seem like prices keep going up and the level of customer service keeps going down? In this economy, we want to make sure that every dime we spend is warranted. Everywhere you go, the prices are higher, and it seems you are getting less for your money. Or maybe you’re okay spending the money for an item, but when you get it home the quality is bad or the item arrives broken. Can you do anything about this trend? Yes, you can.
Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.
1. Go to the company website.
The first thing you should do is go to the company website and contact customer service with an explanation of what happened. Don’t go in expecting a lot, but if you received rude service, they will probably apologize and offer you some sort of discount to entice you back. If there is no customer service, write to the manager or CEO. Direct your complaint to whoever is listed on the site, and let them know specifically what happened, when it happened, and where it happened. Many times problems can be resolved without a lot of fuss.
2. Contact the Better Business Bureau.
Write to your Better Business Bureau. This used to mean taking out pen and paper and snail mailing a letter to them, but not anymore. You can go online to this site and fill out a complaint about a company. The nature of the complaint will determine where you go from there.
3. Contact the Federal Trade Commission (FTC).
The Federal Trade Commission will investigate a company if it knows about wrongdoing. In order for it to know, people need to file complaints. These complaints often display a pattern of wrongdoing that the FTC will then investigate, which will be beneficial for you and anyone else who has been scammed by a company. Go to this website, and there’s a button you can click on and fill out your complaint. It’s as easy as that. You don’t have to provide a lot of personal information, but if you don’t, that may limit the amount of investigating the FTC can do.
4. Check out the scam report.
Not only is this a good site to post your complaint on; it’s a good site to check out before you go and spend money at businesses. Problems that people have had are listed here. This site prides itself on the fact that it will not remove complaining posts from the site even if threatened. While that might not be good if someone chooses to complain about a competitor and the complaint is full of false information, it is good in light of deep-pocket companies that think they can buy and bully people into doing what they want.
5. Email spam@uce.gov.
This is the email address to use to file your complaint with the U.S. Federal Trade Commission Consumer Fraud department. This is the place to send complaints about spam and frauds on the internet.
6. Try Yelp.
This powerhouse site lets customers rate local businesses of all kinds. If a business is not delivering on its promises, you can write a review on Yelp. Many businesses work hard to protect their online reputation, and public forums like Yelp are a great way to offer your experiences, good or bad.
7. Post on Planet Feedback.
Similar to scam report, this is a site where you can post a complaint and other people can weigh in on what you are complaining about. Sometimes they will agree with you, but often they don’t and try to point out another point of view.
8. Google your attorney general.
If you google your state, you will be able to find an email address for your attorney general. Once you have an email address, sit down and write a concise letter that includes the details of what happened. If the attorney general gets several letters on the same subject, they are more likely to launch an investigation.
9. Post on Pissed Consumer.
If you don’t get satisfaction from one of these sites, try another one. Here is yet another site (Pissed Consumer) where you can post a complaint. There’s no telling which one of these sites someone will read, so if you are trying to warn people about a rip-off you may want to post your experience on multiple sites.
10. Visit Resolver.
This site is different from others in that you don’t just vent herein order to get something off your chest or to warn others away from a business. If you want a resolution to your situation, try this site because you complain through this site, and it makes sure that your complaint gets to where it needs to go. Seventy-six percent of the people who complain through this site get a response. Of those who got a response, 86% were happy or satisfied with the end results. It’s definitely worth a try.
While some of us enjoy going toe-to-toe with people at a store, I understand that others don’t like conflict. But these individuals also don’t want to be a victim and want to prevent the same thing from happening to other people.
That said, we highly recommend that you cool off before posting your complaints. This way you can speak to the facts. One way of ensuring you’re not just reacting emotionally is to wait a day or two before posting a review, so that you’re working with a clear mind unmuddled by emotion. It’s only fair.

I ordered a headboard that was supposed to be "cream" in color and is clearly a beige gray, doesn't go with my decor at all. When I asked if I could return it they told me there would be a restocking fee! Really?! Very dissatisfied with their customer service. Now I'm living with a headboard I hate that doesn't match my decor.

Worst furniture experience in my life. The customer service is horrible, they flat out lied to me. I bought an entire living room set, lamps, tables, couch, chairs, ottomans and paid for it. Was told by them in a text that the furniture was going to be delivered on June 26, 2017 and was also informed by Ashley that their company policy was they would not take the old furniture away. I offered to pay additional and they said I would have to get the old furniture out so that they could deliver. I paid to have the old furniture taken away by an outside group. Then, on June 26th I received a text saying the furniture was not going to be delivered and that they didn't know when it was going to be delivered. I called Ashley Furniture and talked to three different levels of management, all three lied to me.
I ended up buying everything (better quality and certainly better service from Summehome. Stay away from Ashley Furniture, you will be glad you did!

It is Wilmington, North Carolina to blame. This is a town full of ignorant red necks. I am surprised they didn't call the police on you when you argued your point. You are correct, they are at fault, but they are backed up by the most ignorant injustice system this country has to offer, the SOUTH. You know the people vote in the idiots who sit on the benches here, don't you? If not, keep trying to get justice, and stand your ground when the half brains who run these stores continue to rip you off. You may wind up in front of a judge who puts you in jail for standing up for your rights. Here in Wilmington, NC they will consider your point "contempt" and you'll be in jail before you know it.

My husband and I went to buy a sofa set that we liked and were ready get that day in Wilmington NC. When we walked in we were met by a sales associate who gave us a coupon sheet. upon reading the sheet we found that we could save a few hundred dollars on our sofa b/c we were spending a over a thousand dollars. We picked our sofa and were ready to have it ordered for us.First we asked about delivery and they were going to charge us an extra ninty dollars to go 4 miles. Then when the manager saw that we planned to use the coupon they had just given us when we walked into the store he refused to honor it saying that the coupon was a typo and was only for mattresses. My husband who is in sales tried to talk to the guy saying this was just given to us when we walked in and was amazed how the guy reacted, rude, basically told us we were cheap, and could care less if left and didn't buy anything. We left and when we got home we called the next nearest AShley furniture store to us, Shallote NC. We told them our story and about the coupon the owner said they would love to have our business, honored our coupn and gave us free delivery. To anyone in wilmington, look for furniture at the store in Wilmington but buy it from Shallote store!

I went to the same Wilmington, NC store and the manager named Donna was probably the same one you dealt with. She was very argumentative and defensive when we asked questions. I was ready to purchase a set there but she really turned me off.

Looks like all Ahsley stores are like that. We went to one in south of DE, they were nice until we are ready to buy. The payment clarks are very rude. I will never go to any Ashley store in life time!

I just bought a sectional and the beetles are in the feet of the furniture! They are crawling all over my floor now. They won’t do anything to help.

I have not step foot in that store (Ashley Furniture in Madison WI ) since my first encounter with their conniving ways of doing business and burned me 8 yrs ago when I bought my house and naively purchased furniture from their store. The situation back then was as some others have mention here, they give you the spiel of "making the furniture after you purchase" to justify their no refund policy after you sign on the dotted line. I thought cool! They are making it for me.
Well my furniture was delayed and worst part of all my couches came with a sign that says "floor model". Oops! I guess someone forgot to rip the sign off. I called them to complian. NO remorse. NO apologies for lying. OK. I totally distrust them.
Fast forward to the future. Recently I was looking to buy a bedroom set and looked at all of the furniture stores here and decided to take a peek at Ashley again. Sure enough just my luck, I found the set I love the most at Ashley. So while in the store I was talking to a sales girl. She gave me a price quote of 3700 dollars for the bed set. Which included tax, 150 dollar delivery fee and their "protection plan fee" (which I bought into the first time around when I purchased from them, but never used caused you just can't call them every single time you got a scratch or ding. Not possible with little kids. Which by the way expires after 5 yrs so after 5 yrs your screwed. Might as well keep your initial scratches and dings and your money in the first place). Other furnitures stores were charging only 80 bucks. Trust me I know cause I went to all the local furniture showrooms and personally asked myself.
So I said to the girl I just want the price for the bed set itself included tax but no other fees. She came up with 3300. I asked her if they could possibly go lower since I just came from Steinhafels and the guy there gave me a great price 2800 for a very similar set. She said its not possible. Ok. I said then I will think about it.Very much so leaning towards forking out the extra 500 dollars.
Then an older gentleman who appears to be the floor manager comes over and said "so are going to buy the bed set or what?" I at this point in a friendly joking matter responed "depends on what you can do for me?" He says "I can help you put the furniture into your car" I laughed "you'll have to do better than that" Then he preceeds to tell me what great quality their furnitures are and the fine details and the lined cedar doors in the dressers. I said well the set at Steinhafels is pretty nice and also has cedar drawers. At this point he preceeds to argue with me saying he himself has seen the set I am talking about and that it does not have cedar drawers. At this point I said "I don't thinik we are talking about the same set cause I just came from there and viewed the drawers myself" Then in a very arrogant voice he said "well your asking me to go from 3700 to 2800 dollars, thats absurbed cause thats almost 1000 dollar different. At this point I said "well actually it wouldn't be becasuse I am simply talking about the bed itself not including the hidden fees such as the delivery overcharge or the protection fee" He responded back in the most condescending way "well if your just talking about the bed its only 800 dollars!" This manager who is supposed to be a professionall has really resorted to grade school tactics.
I told him off infront of his subordinates about how unprofessional he was and how he just drove me away for good and would never give a dollar to Ashley Stores again. Truely I don't know how they stay in business based on the horrific deceiving tactics they used and the terrible treaatment they give to their customers.
Sam

Bought a bed room set with a King Sleigh bed in November of 2009. had the side rail crack and break in April of 2010, now it is June, 21st and I'm still waiting for my replacement side rail, Ashely Consumer Affairs gives me the same BS line that there are none in stock and won't be until end of July.

4 months! I have my bed in pieces for 4 months to get a replacement rail. If I would of known this about Ashley before I bought it I would of never of bought it. Consumer Affairs at Ashley tell me that its in the sales rep's hand, who has done nothing, and there is nothing they can do. They won't even call the local distributor in my area whose ordering it, to see what took them so long to get this ordered. Also won't even call other area reps to see if anyone has the rail.

ashley suckkkks. dont shop there

I was able to get an Ashley Furniture store employee to admit to me that their company routinely manufactures furniture for "Big-Lots" stores and that this "grade" of furniture is their very "lowest" quality furniture. This was accomplished by asking a sales associate why a certain reclining couch (very comfortable too) was only $499. To this she replied "that's the line we mfg for Big-Lots! Actually what they do is just put differing names on the SAME furniture type.Ex: Their leather gets the name "Millenium" as their top-of-the-line product and the "middle of the road" gets the "Ashley" name. The low end doesn't even get a name yet it's all the same mfg! After all these questions, it was cleas she just wanted me out to the store!

Ashley Charges the customer immediately and delivers the product after a month. They don't even inform us that they are going to be delayed. They say it will be delivered in 2 to 3 weeks while you buy the furniture. But when you call them, they say it is only tentative.

They delivered part of the order and some part of it later. They don't give any flexibility in delivering the furniture.

They STINK...

I wouldn't recommend that shop to anybody.

Ever wonder why the furniture you purchased from Ashley furniture arrives "quicker" that the time they say it takes to "build it in the NC factory?". If you check your "business white pages" for the Ashley furniture store in your area, you should also see a listing for the Ashley furniture "warehouse" where all of the furniture sits until someone orders it! It may or may not be made in NC, but your order is coming from rotated stock!

Gee, where do I start... My husband and I purchased a lovely bedroom set and two living room chairs from Ashley about a month and a half ago.

At the store we were told by our sales rep that all their furniture was not made until the time of order. Since the furniture had to be "made" and shipped from NC, it would be 14-17 days until we received it. Cool. Now we have to paint our bedroom. We ordered the furniture on a Saturday so they told us the order wouldn't be processed until Monday. Okay, fine. I get a call the Thursday after we ordered it and they said it was in. What? It had only 4 days! I thought the stuff was "custom made"? (Lie #1) Thank goodness we didn't wait to paint out room. That's not a big deal. Well, when they called to schedule a date to deliver (on that same Thursday), my husband asked them to deliver it the day after Thanksgiving. They said fine. I get a call on that Saturday and said the furniture was being delivered on Sunday. I said no, we have it scheduled for the Friday after Thanksgiving. The lady on the phone said if we wanted it delivered on Friday, we would have to pay a rescheduling fee of $40. What? My husband tried explaining to the girl that we did into schedule it for Sunday, but Friday. After a while of trying to get it thru her head, he asked to speak with a supervisor. The supervisor gets on the phone and the first he says is "Yeah?". My husband says, "Do you have an attitude?" The supervisor responds with "No, but it sounds like you do..." Nice customer service... My husband was shocked! Anyway, they said they would "waive" the $40. They obviously still did not understand we were not rescheduling. Okay, now it's time for the delivery... The FIRST time they were there, they came in and set up the bedroom furniture. Everything turned out okay in that aspect of things.

However, there were the two chairs. They weren't really expensive, but they were a couple hundred dollars a piece. They brought the one in and it was fine. When my husband unwrapped the second one, it had a huge black ink spot in the middle of the cushion (the chairs was red) it was very noticeable. Needless to say, we did not accept that chair and requested a NEW one. They came back out a second time to deliver our chair. It was the exact same chair with the same ink spot. The driver told us that is the way they were made. BS! We have the other chair with no ink spot. Once again, we refused it. This past Sunday, they came out a THIRD time. Guess what, SAME CHAIR! They tried to deliver the same damn chair 3 times. What the hell? My husband will be calling to go off on these people. That is just ridiculous! I know it's not the driver's fault, but geez... I can't wait to hear their response to this (if we even get one). So it's been a month and a half and still no second chair. We will never buy Ashley furniture again!