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Ashley HomeStore Complaints 789

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2:42 pm EDT
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Ashley HomeStore peeling leather sectional

I bought a leather sectional at Ashley Furniture Homestore at Carle Place, NY in April, 2008 along with a 5 year protection plan for peace of mind. Two years later, leather is peeling on sectional. I contacted the protection plan company and peeling leather is not covered in plan because according to them it's not an accidental damage but a malfunction damage. I contacted the store and they can not do anything for me because my 1 year warranty is over. Now i am stuck with a $3000 peeling leather sectional that is not worth two bucks. I feel that Ashley furniture did not take responsibility for their poor quality furniture I paid for. Leather should not be peeling, and more so after just 2 years of use. I will never purchase anything else from Ashley because they did not stand by their saying in the contact that states they sell qualify furniture for the price. I emailed them my complaint weeks ago and no one has gotten back to me. Not surprised.

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RP2012
CA
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Sep 29, 2012 5:38 am EDT

I have a Superstyle leather sofa purchased from Island Furniture in St. John's NL, Canada. It was sold to us as 100% high quality leather piece - cost over $3000. Within 8 months the "leather" started to peel in areas where any movement happened, even down between the cushions. Similar replies to other posts re warranties and service. My advice is to ensure that if you buy leather furniture do not buy it unless the guarantee specifically covers peeling of the surface color. The repair jobs they do are only to get THEM to the end of the warranty period. This sofa was manufactured in Ontario, Canada. This seem like a problem in many places and only if we the consumer insist on this will it change. Don't but it without a non peeling waranty.

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11:46 am EDT
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Ashley HomeStore 2 months to get a table!!

Do not order anything from ashley furniture unless they have it in stock.

I wanted bar height table, but of course they didn't have a single one in their 50, 000 sq ft showroom. So I picked one from a catalog with a sales rep. It's been 4 weeks, and no call.

I just called over there wondering where the f my $300 bar table is, that I already paid for, and some random chick said it was going to be another month!

I work for a manufacturer... And nothing takes 2 months to ship out! Especially not a damn bar table. I will never buy anything from ashley again. Thanks joe the sales # for not calling me and letting me know. Hope you take your commission and buy some self defense lessons because i'm coming for you.

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1:47 pm EDT

Ashley HomeStore deception on delivery

Purchased furniture in July, paid in full. Promised 4 week delivery date.

Started calling in August when they did not call to set up delivery date.

Was told that part of furniture on back order and not available until Sept 7th. Called in Sept and told now Sept 17th. Called on Sept 13th and now told back order until Sept 26th. No guarantees, no firm promises, no concession for the inconvenience to the customer. A deal is not a deal if you pay for everything 2 months in advance, including the delivery charge and then 2 months later you still have nothing to show for your money spent.

In this economy how can a company stay in business with this type of service?

We will never buy from Ashley furniture again. We realize it is not a high end furniture store but that should not make any difference. I order things from Target and they are shipped with fail.

Now we are at their mercy because if we cancel, they will not refund us.

So now they are willing to deliver part of our order but don't have a date for 12 more days. And at that our order still won't be complete.

This is absolutely horrible service. Save yourself the headache and frustration and shop elsewhere.

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11:56 am EDT
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Ashley HomeStore izone bed

We purchased 2 bedroom sets from Ashley's on 8-6-10. After the last promised date of 8-30-10 we still had not received phone call for delivery. When I called they told me the furniture was on back order. When furniture finally arrived to warehouse, scheduleing delivering was a nightmare. They kept changing delivery dates claiming I made changes or my husband made changes when neither did. Delivery finally set for 9/14/10(roughly 6 weeks after purchase). 2 days before delivery they call to tell me one bedroom set is broken and will have to be reordered, apprx 2 wks. They deliver izone bed. Whne we tested the audio it did not work. I called to make complaint and they told me they would send a tech out to fix it. One week later a tech comes out and tells us he does not know anything about electronics, wasn't even familiar with an ipod. He told us he was there simply to confirm it was broken. He orders new part and states it will be 2 wks before it will be delivered. We made some calls to CSM and they were able to 2 day expedite the order but not without many phone calls and messages. When new part arrives it does not work either. This new tech states that he does not think ac adapter provides sufficient power to charge ipod. He suggested we go to radio shack and purchase ourselves a different ac adapter. When that option was refused he told us he would place the order for a new part but it will probably not work either. Frustrated, I began calling CSM managers, their supervisor and the store manager. Of course, we never got them personally. We left messages and have not received a call back. We don't even know if we are going to receive a new part. Now, 4 days of work have had to be missed to wait on their people for no resolution! We did finally recieve the other furniture set and upon inspection the bookshelf is damaged. Now we are looking at a couple of weeks, maybe, to get new part. The customer service managers have been a nightmare. They have made no effort to even take an additional percentage off for all the problems and the fact that the bed is still defective. Of course they offer no returns. We are not even sure what other recourse we have. Please buyer be ware, DO NOT purchase a from Ashley Furniture if you value customer service and resolution of damaged products!

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bandy11426
US
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Jan 07, 2011 4:33 pm EST
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There is an instruction manual with the electronics. It clearly states it will not charge the I-pod/I-Phone. The usb port is only designed to work with a memory stick (yes, you can copy mp3 to a memory stick and plug it in the usb slot and control it with the remote) but it will not work with the I-anything. You can only play an I-pod/phone via connecting a mini plug from the ipod to the auxilary input near the usb. This is from experience - we also thought it would play the iphone based on its name. It does work, just not quite as you would want or expect.

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5:12 pm EDT
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Ashley HomeStore broken bed

I Just bought my bed In Feb/2010 and it now September and my bed broke. They had someone come and take pictures of the broken bed and told me that these bed are no good...he even said if he would fix it that it would brake again so he suggested to add something extra so it shouldn't happen again. I asked him how long will this take to be delivered and fix. He said it will take six weeks. So I want to know where am i suppose to sleep? I have no bed to sleep on. I have no space in my room to move the mattress and sleep on that. They don't care as long as they get your money. I paid 1700 for bunk bed. It's no good plz everyone don't shop at Ashely's. I called the Jersey office that was told to me to be the headquarters for the New Rochelle store. I called and spoke to Isella who was no help I asked her if i could speak to the manager and she told me he isn't available and i asked her to give him my cell number to call. He called my house. I don't understand i stress to her that i wasn't going to be home. I called after and left messages for Rob that's his name to call and i haven't had no call back as yet. I don't understand how they treat their customers and i think they shouldn't be in business. My aunt just order her bed set from them about a month ago and they delivered half of the bed and broke the marble for her bed room set she had to sleep on the mattress on the floor cause they didn't deliver all the items they were supposed to. She had to go on and make a complaint and let them know that she's missing alot of items from her order and they told her they don't have it in stock at the moment. She paid cash for everything. They told her if she didn't pay cash for everything they wouldn't deliver so listen everyone please don't order from them. You will regret that you did.

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E. McTyere
Niagara Falls, US
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Dec 15, 2010 9:22 pm EST

purchased bed 1/10 and is it now 12/10 and the bed rails have split in half for the second in less than 30 days

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Wonder-Woman
Roseland, US
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Sep 25, 2010 9:44 pm EDT
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ROB DIDN'T RETURN YOUR CALL BECAUSE HE IS NO LONGER THERE. HE GOT FED UP WITH THE WAY UPPER MANAGEMENT TREATS EMPLOYEES AND HE DECIDED ENOUGH WAS ENOUGH. GOOD LUCK WITH YOUR ISSUE.

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2:07 pm EDT

Ashley HomeStore not made in usa

Ashley furniture advertises that their furniture is made in USA. This is not true. In fact their furniture is made in China then shipped to USA. Shipped to a warehouse then assembled. But the woods, and fabrics are from China not USA. This furniture is made so poorly.Staples sticking out, glue ozzing out. Legs snapping off.You could not give me this furniture for free. The company should be ashamed of them selfs. The company also treats there employees like ***. I had a friend that worked for the company at a store level.This person worked hard, worked over time when needed, never late, never written up. Never a Thank you, a bonis or even a raise after being employeed for nearly 3 years. This person could not take the negitave admisfier and left.

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A.J hall
Auburn, US
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Dec 07, 2012 2:42 pm EST

Dear God! I am not believing the poor treatment I have received from Ashley and there partner in crime Guardsman!
They have not been any help and my couch just keeps on peeling! I just want my money back but the so called insurance is not
insurance at all? Its a protection plan! What tha !I`m ready to take these guys to court! What is my other option?
I was sold crap! I haven't even had this furniture for 3 years...and it hardly ever gets sat on but it looks like I left it outside for
every cat in the neighborhood to claw on! So if any one wants to write me and come up with a better plan to get our money back
from Ashley and Guardsman I`m in! ajhall123@yahoo.com can`t wait to here from you!

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2:14 pm EDT

Ashley HomeStore they are the worst customer service I ever experienced

First, there are problems with the two sets kid's room furniture I ordered, they could not assembly the twin size beds together. So they took the beds back. It took me several days to finally reach somebody in their store and the customer service rep to get the status of my order (I called them many times, they always said they will call you back, but they never did). A month later, I finally got all the furniture. But lots of thread on one twin size mattress was broken. So I called the customer service again, they agreed to exchange one for me. A week later, I checked another mattress, and lots of thread on that one was broken too. So I went back to store to discuss the situation with James, who is one of the store manager. He finally agreed to exchange both mattresses for me with different brand. Three more weeks later, they call me that two mattresses are ready, but with balance due on my account. Customer services said I need to talk to the store. So I called them right away, every time, they let me hold without solve the problem, or they said they will call you back, but as usual, they never did. Finally I drove to the store, on my way there, I called them again, and want to talk to James or Wong, both are store managers. They told me James is in Lunch, and Wong is not there. At that time, I just got to store, and James was just sitting in his desk, and Wong is there as well. I don't know why they can lie just like that. Anyway, if you want to buy any furniture, forget about Ashley furniture store in Catonsville, Maryland. They are the worst customer service I ever experienced.

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2:34 pm EDT

Ashley HomeStore nightmare

I purchased a headborad along with some other things right before moving...I got to my new house and opened up the headboard that was still in the packaging from Ashley and realized it was broken. I called them an they told me they would do an exchange but I would have to drive all the way to Idaho from Utah to bring the headboard back...I couldn't just take it to the Ashley here in UT and exchange it. The floor manager was extremely rude and had a smart mouth. We ended up spending over $100 dollars in gas to drive the headboard to them and bring the new one home...and didn't get a refund, discount, apology, or anything. I called the store manager after the fact several times and he refuses to return my phone calls. Come to find out the floor manger that was so rude to me got sent home for yelling at one of my friends in the store because she was in there after the disaster with out bed happened and she was telling another customer about it-he didn't like her telling the customer and got angry and started yelling. I will never shop at the Ashley in Meridian, ID again! They were rude, and were not willing to work with me so that I wouldn't have to loose money on a headboard I didn't even damage. Ridiculous!

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Verysp
US
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Dec 25, 2010 3:10 pm EST

We moved from California to Florida in June of 2010. We ordered about $10, 000 worth of furniture in July of 2010 and as of December 22 we are still waiting on delivery of several pieces of merchandise including the box springs/bed for my son. He has slept on the floor for the past five months waiting for the promised bedroom set to come at any moment. This is a poor company to deal with. I advise all to stay away and purchase from another vendor who will keep their promises and deal forthrightly with you. This has been a nightmare.

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Deanna Madrid
Fort Worth, US
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Feb 16, 2013 3:28 pm EST
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On Friday February 15th I had a bedroom set delivered and they damaged my walls. I had them painted so it was very obvious to see the white chalk from the sheet rock and paper protruding from the walls. I called customer services and filed a claim. Today I hear a message about the fact that we signed a liability waiver and the claim was denied. This was intentional by the delivery men. I believe they cover themselves so that they do not need to be careful with peoples' homes.

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Brian C., NM
Hobbs, US
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Feb 04, 2013 8:48 pm EST
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I'm writing this because, honestly, I have no idea Ashley Furniture is even a business.. I purchased a bed from the Hobbs NM location over three weeks ago. The day following my purchase I noticed in the current paper advertisement that the bed I bought was on sale for $140 less than what I actually paid (in cash).. Mistakes happen, but I'm certain now this was no mistake. I went in to address the the issue and was rudely told they could do nothing about it and told me to call customer service.. The next four days was one dead end phone call after the next.. I got the same excuse each time.. As well as the same empty promise that they were "on it" and would call me back the next day. Of course, that never happened. Ok. Screw the money.. Where's my bed? They have no idea. And will NOT give me my money back.. Not even with a 25% "restocking" fee.. They will do nothing, I have no bed, I'm out $570 with nothing to show for it.. The "corporate trainer" Greg Z. Gave me his personal cell number saying he would take care of the issue.. That was 6 days ago.. I call each day, and he's never once answered.. This place is a joke. With nothing but jokers working for them.. Not one single standup character amongst them. NEVER SHOP HERE.. The horror stories are ENDLESS!

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A.J hall
Auburn, US
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Dec 07, 2012 2:40 pm EST

Dear God! I am not believing the poor treatment I have received from Ashley and there partner in crime Guardsman!
They have not been any help and my couch just keeps on peeling! I just want my money back but the so called insurance is not
insurance at all? Its a protection plan! What tha !I`m ready to take these guys to court! What is my other option?
I was sold crap! I haven't even had this furniture for 3 years...and it hardly ever gets sat on but it looks like I left it outside for
every cat in the neighborhood to claw on! So if any one wants to write me and come up with a better plan to get our money back
from Ashley and Guardsman I`m in! ajhall123@yahoo.com can`t wait to here from you!

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5:12 pm EDT
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hi im having the same problem have a kitchen table that is shipped and stain marks ., they came to mt house and 7months later after calling them 1000 times no ones ever there, never answers a phone or return calsl its incredible that ashley does business with such a company, guardmaster FRANK DEVINE finally awardS me the table and 2 leather chairs. now a...

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4:55 pm EDT

Ashley HomeStore don't purchase from them

I purchased a couch back in April, returned it immediately as quality was extremely poor. It is now mid July and after having spoken to numerable representatives including Managers such as Area General Manager Anita Anzar and local Sales Manager Hector Gutierrez, I have nothing good to report about the customer service I've received or better yet, complete lack thereof. I have been treated rudely, been outright ignored, accused of lying, and worst of all, gone in circles chasing less than $400 for a return a month and a half after I personally returned the poor quality couch I received.

From the beginning, the salesperson that sold me the couch lied to me, claiming he was unaware of the % discount a previous representative informed me of, but would "do me a favor." I was later told by another salesperson that this particular person was known to lie to customers. Since the return, I've been accused of not having returned a cleaning box associated with the purchase and was charged $40. I was told the return wouldn't be processed because of the cleaning box, which had been returned but not entered in the system. This dealing was with Anita Anzar who spoke me rudely. Then 10 days later, seeing no return, I had to go back into the store in order to actually speak to someone. At this point, I was told the couch was not entered as returned.

It is now three months past the date of purchase and my return has not been received. My latest dealing was with representative Tay to address her promise to me that I would receive the return no later than this past Wed. It is now Friday. I was told that it was processed with no offer to help further. At a complete loss of what to do as I have not received any return calls from the customer service line [corporate] either, I have to say that I will never purchase from Ashley Furniture again. This store in Ahwatukee has completely tainted and demolished Ashley's reputation. Futhermore, I will look for every opportunity to recommend that anyone I know does not purchase from Ashley Furniture. Ashley lost any business I would have given having just purchased a new home and any chance at a good referral.

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1:44 pm EDT
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Ashley HomeStore the whole store

I bought my furniture from Ashely Furniture about 3 years ago, and I already got rid of it! After the first year, I had to replace the couch. My husband and I live by ourselves, we don't have any children, and we got a 5lb dog after the couch started falling apart. We both work 40 hours a week and rather go out than have company. All in all the thing doesn't get used that much and it looks like it came from a dumpster! Anyways, this all took about a million phone calls, a million arguements with them, a half dozen emails to the BBB and Attorney General and about 5 or 6 reps jsut come look at it, and all we got was new material to put over the couch. And yes, they will make up lie after lie after lie to try and weasel their way out of their crappy cheap furniture. I have heard it ALL!

The last rep, finally we got a nice customer service rep, blunt out told us that he would never buy furniture from even Macy's. All the new modern furniture is junk, its just the way do it now. My husband told him about a couch he bought from Goodwill when he first moved out on his own and it lasted forever, and the rep told him you're probably better off by doing that. When my husband called the store where we got our furniture he said the guy actually felt bad, and sounded like he was waiting for us to call. And when my husband told him about the whole Goodwill thing, he said the guy sounded like he choked up. lol

Now we finally have cheap handmedowns furniture that are lasting alot longer than Ashley's Furniture and actually look alot nicer! We lost about a grand, but atleast we lived and learned before going back to that hellhole!

I had pictures, but I threw them out along with the $1000 worth of trash!

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12:24 pm EDT
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Ashley HomeStore customer service

I bought a king size mattress from Ashley. Before delivery i measured staircase in my home & was concerned that it wouldn't fit, i promptly contacted the store regarding this concern advising them i was willing to exchange for queen to not compromise the king.i was assured it would be fine.

On delivery, it was folded completely in half for it to fit, bending the frame.a problem.i gave it some time but there was a hump in the middle of bed & the sides caving in.iwas also waking w. terrible back pain.i called Ashley re.damaged mattress & i'd prefer to switch to a queen as i orignally wanted to.-told technician must come & ck first.waited almost 4 wks for a tech.-claimed he clearly saw the hump, it was evident mattress frame was comprimised on delivery & would indicate so in the report that would be ready in a wk(which was a holiday, no report was done)

Spoke to diane, customer serv over 7-10 days-told it was being processed & an exchange would occur, store in farmingdale knew.went to the store, told they were waiting for an email from customer serv. i call the rest of the wk, told being worked on. 7/19 3 calls to contact them, on hold 10 minutes or more each time. finally get through on 7/20 & am told that nothing is wrong w.mattress & there will be no exchange.only thing they could do was send another tech.

i dont know how the store, customer serv, & the tech were all agreed the mattrees IS damaged & that an exchnge the clear resolution & it changed in 1 day. I don't want to suffer w. mattress anymore, its not right i have to lose a day at work, wait another month for a tech from the same comp. to lie & say they see the problem but report otherwise. left a msg w. k&b quality (the tech company)-no return call. spoke w. diane -told that this is all that rob from the ashley in farmingdale is willing to do.

I just want a full exchange from the king mattress for a queen mattress of the same price. they were paid i should get a quality undamaged product.

and i was going to get my living room furniture here. not any more.

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2:56 pm EDT
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Ashley HomeStore do not agree with negative comments.

I disagree with the negative comments for Ashley Furniture in Plattsburgh. We went to the store to find a living room set. The store is very well laid out and the furniture is very nice and reasonably priced. The salesmen were very helpful. We ordered and paid for a 5 piece set. It was delivered on time and the delivery people were very courteous and did a great job of getting the furniture in the house and removing the packing.
One table was broken. The delivery people ordered a new table. I called Ashley a few days later and they said the table was in. We went to the warehouse and the table was there in perfect condition. The warehouse people helped me put the table in the car.

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plattshopper
Plattsburgh, US
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May 25, 2012 10:40 pm EDT

This person does work for them because they wrote something on their complaint board before. haha Ashley is JUNK, Poor quality. Unless you are a staging a home for resale and need a cheap POS living room do not shop there.

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CorporationsSuck
US
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Jan 07, 2012 1:38 am EST

You obviously work for this company-let me guess you're a manager? Your 'story' is right out of the employee hand book.

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12:38 pm EDT

Ashley HomeStore scam

On May 22, 2010 I ordered a living room set with a promise of delivery of June 26, 2010. As the date got closer, I received a call stating they had a delay in manufacturing and I was given a choice of delivery of July 3rd, 8th, 9th or 10th. I opted for a delivery date of the 9th. On July 3rd received a call stating they had another delay in delivery again due to manufacturing and the choices of delivery was now July 30th, August 3rd, 4th or 5th. To say the least I was irate. I was irate not only because of the delay, but their practice of charging customers and constantly delaying delivery while your credit card is charged the amount and interest is accruing. I requested the Consumer Affairs License number from the store manager, Rob & Greg, names given and they stated that it was not available. I called my credit card and was given credit for the sale, but unfortunately they cannot give credit for interest accrued. I can live with paying the interest amount, its a lesson learn, but I cannot understand how practices of this nature can be accepted towards consumers. I researched Ashleys after this fiasco and found many had experienced the same outcome and other problems with this store. During these economic times no one can afford to have $2000.00 plus held, while they gain on people money.

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Nena
US
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Mar 04, 2011 11:43 am EST

We bought furniture from Ashley Furniture in 09, with a 24 month no interest no payment plan. I have paid payments every month to Citi bank without any problems..now 24 months later I receive a bill for interest accumulated over 24 months..WTFREAKING ***! I have wasted 2400 dollars just to have to pay it again in interest that never ends? Is there nothing I can do? I can't afford 24% interest and was hoping just to pay the rest off..but now I don't know what to do...please someone give me some advise...or a good lawyer..

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A.J hall
Auburn, US
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Dec 07, 2012 2:40 pm EST

Dear God! I am not believing the poor treatment I have received from Ashley and there partner in crime Guardsman!
They have not been any help and my couch just keeps on peeling! I just want my money back but the so called insurance is not
insurance at all? Its a protection plan! What tha !I`m ready to take these guys to court! What is my other option?
I was sold crap! I haven't even had this furniture for 3 years...and it hardly ever gets sat on but it looks like I left it outside for
every cat in the neighborhood to claw on! So if any one wants to write me and come up with a better plan to get our money back
from Ashley and Guardsman I`m in! ajhall123@yahoo.com can`t wait to here from you!

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5:01 pm EDT

Ashley HomeStore buyers beware

Feb. 15 I purchased some items at Ashley Furniture in Lake Havasu City, AZ. I paid $1250 cash and have my receipt. The store closed 3 weeks ago and now am out of luck in receiving my items. The phone # on the locked door is useless. I'm told to keep checking back in a couple weeks. The store is still full of furniture but I just get the run around on the phone. I don't know where to turn now. Their other store in Kingman closed too. I just need to talk to someone that can help me. So, buyers beware! Do not buy from Ashley Furniture!

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6:34 am EDT

Ashley HomeStore I am not going back to ashley store again

I have purchased a Sonoma - Galaxy model reclining leather (so called) sofa and couch along with an extended 5 year warranty (rip off). Turned out that this is not a real leather and a top layer started peeling off making it look ugly and a cheap quality product.

I have read a lot of people having this complaint. While one of the ashley worker acknowledged this as a known problem, the warranty people deny this as a known issue on this model and they sent my request to warehouse (god knows where it is) for them to make a decision on how to address this. I have place this request 4 months ago and am still waiting for a response from them.

Not sure what the response is going to be. But, I know for sure I am not going back to Ashley store again.

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LINDA panzella
OLD BRIDGE, US
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Aug 02, 2010 5:14 pm EDT

hi im having the same problem have a kitchen table that is shipped and stain marks ., they came to mt house and 7months later after calling them 1000 times no ones ever there, never answers a phone or return calsl its incredible that ashley does business with such a company, guardmaster FRANK DEVINE finally awardS me the table and 2 leather chairs. now a month later still never recieved a delivery DATE FROM ASHLEY now they call me back after i called both ashley and guardmaster and tell me now they cant give me table because i didnt use there cleaning produtcs really crazy . they have never even offered me any type of product when i purshased it they told me what to use and ive been using that .the product has nothing to do with the heat marks and scratches. so pissed buyers beware do not buy this from ashley after calling for so long i think that ashley owns this guardmaster its robbery .

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3:43 pm EDT

Ashley HomeStore beware of the crap you buy from them

I purchase a house full of furniture from Ashley Furniture in Gastonia NC ...I am ok with most of it but my kitchen table has been losing the top layer of finish...I thought this table was solid wood with a natural grain in the finish but it is plywood with a paper thin vaneer on top which after only 2 years has been chipping away and of coarse the warantee is over.I always used either a table cloth or place mats when we used the table...I paid over $700.00 for this set and now it is garbage and they told me they can't do anything about it! So beware of the crap you buy from them!

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11:58 am EDT

Ashley HomeStore they will cheat you out of your money, beware!

I put $1000 deposit on some furniture at Ashley Furniture the balance was $2600 with the understanding that if the entire balance was not paid in full there would be a 30% cancellation fee. Times got hard we were unable to pay the balance. I called the store and explained that we were going to cancel I was told that I would only get $700 back because the store keeps 30% My husband went to Ashley Furniture store to cancel and get our $700.00 he was told when he got there that he was only going to get $235 because it was 30% of the total selling price. They then showed us some very small writing that said that. My husband was then told that we could pick out something in the store that cost $1000 and we would not lose our 30%. We picked out some furniture the total came to $1010. They then told us no we would have to pick out some furniture for the total sale which was $2600. That did not make any sense at all. We became upset and told them they were being very dishonest and they keep telling us several different stories and the they were trying to keep all of our money they called the police and made us leave the store

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2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ashley HomeStore non delivery of products

It is your best interest to take your hard earned money to other furniture stores in Greenville, NC. The waiting period for delivery is ridiculously long. Do NOT sign an agreement of NON cancellation, exchange or refund unless you don't mind waiting for more than four weeks. We purchased a sofa and ottoman on 2 April 2010 and these products have yet to be delivered the first or second week of June 2010 according to the store representative. We called our bank to make the billing adjusted because of non delivery of products and they are helping us make a refund of the purchase. What's worse, Ashley Furniture sales representative and store manager are less than accommodating. Put simply, not helpful. We have reported them to BBB, NC and hopefully, this matter will be resolved. We REGRET doing business with ASHLEY Furniture of Greenville, NC

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2:45 pm EDT

Ashley HomeStore they do not want to give me my cash back

Ashley company policy states if a refund is due to the customer it will be returned the way the customer paid. I paid 1/2 cash, 1/2 atm. They credit my atm, but wanted to give me a check in 14 days for the cash I gave them. They said I was not understanding their policy but it was obvious they were the ones who didnt understand when their own policy when they wanted to give me a check for the cash I gave them. They were rude, I was hung up on by their corporate office and they did not ccared that they lost acustomer.

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About Ashley HomeStore

Screenshot Ashley HomeStore
Ashley Homestore is a well-known furniture retailer that offers a wide range of high-quality furniture products for every room in your home. With over 1,000 locations worldwide, Ashley Homestore has become a go-to destination for customers looking for stylish and affordable furniture options.

The company was founded in 1945 by Carlyle Weinberger, who started out as a furniture salesperson before opening his own store in Chicago. Today, Ashley Homestore is one of the largest furniture manufacturers in the world, with a reputation for producing durable and stylish furniture that is designed to last.

One of the things that sets Ashley Homestore apart from other furniture retailers is their commitment to providing customers with a personalized shopping experience. Whether you're shopping online or in-store, you can expect to receive expert advice and guidance from their knowledgeable staff, who are always on hand to help you find the perfect furniture pieces to suit your needs and style preferences.

Ashley Homestore offers a wide range of furniture products, including sofas, sectionals, recliners, beds, dressers, dining tables, and more. They also offer a variety of home decor items, such as rugs, lamps, and wall art, to help you create a cohesive and stylish look in your home.

In addition to their extensive product selection, Ashley Homestore also offers a range of financing options to help make your furniture purchases more affordable. Whether you're looking to finance your purchase over a longer period of time or take advantage of special promotional offers, Ashley Homestore has a financing option to suit your needs.

Overall, Ashley Homestore is a trusted and reliable furniture retailer that offers high-quality products, personalized service, and affordable pricing. Whether you're furnishing a new home or simply looking to update your existing decor, Ashley Homestore is a great choice for all your furniture needs.
How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

Overview of Ashley HomeStore complaint handling

Ashley HomeStore reviews first appeared on Complaints Board on Aug 14, 2006. The latest review Refund check on a recliner boughht in September was posted on Dec 18, 2024. The latest complaint sofa set was resolved on Aug 14, 2023. Ashley HomeStore has an average consumer rating of 2 stars from 807 reviews. Ashley HomeStore has resolved 130 complaints.
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  1. Ashley HomeStore Contacts

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    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 22, 2024
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 372 companies in the Furniture Stores category

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