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CB Furniture Stores Ashley HomeStore Delivered furniture not assembled.
Ashley HomeStore

Ashley HomeStore review: Delivered furniture not assembled.

L
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12:09 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

RE: INVOICE [protected]

Purchased from:

880 W State Rd 436

Altamonte Springs Fl 32714

The couch and ottoman were just delivered to my son's apartment in Orlando, Florida. The delivery was to Landon Raphael 480 N Terry Ave Unit 0103.

They delivery guys dumped the boxes in his apartment and did not assemble the furniture as promised by the salesperson. I have tried to call the store multiple times this morning and no one will answer. I was placed in the queue for customer service and have yet to receive a return phone call.

I need someone to contact me. My son has autism and he most definitely can not assemble the furniture himself. I live in another state and really don't have time to manage this nonsense.

Either send the delivery guys back to assemble the furniture OR send them back to pick up the furniture and return it to the store for a full refund to my credit card. I could have purchased furniture from Amazon for this service. We specifically purchased this furniture because we were assured it would be delivered and assembled.

Lilka Raphael

[protected]

Desired outcome: Please assemble the furniture. Today.

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 372 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

Most discussed complaints

Not honoring warranty
4
(opinions to this review)
 Return of furniture that wasn't compatible so delivery couldn't assemble it when salesman said it was
2
(opinions to this review)
 Purchased furniture - chair, love seat and sofa
1
(opinions to this review)
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