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CB Furniture Stores Ashley HomeStore Product removal
Ashley HomeStore

Ashley HomeStore review: Product removal

T
Author of the review
10:28 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

purchased new frame and mattress on 10/30/23 ordered old bed mattress and boxframe removal ,the delivery people never took the items, approximately 10 minutes before they arrived i moved the items out of the room to the side of my home as i wrapped them in the disposable bags i was supplied with ,within minutes of the delivery people leaving and not taking the items i started emailing , texting and placing calls, i have called customer service atleast 6 times and visited the store where i purchased , and was told every time i would be called for removal of the items , every single time i was never called back, lied to multiple times, yesterday while i was at work i received a text from delivery service they were at my home and couldnt remove the items as they were sitting outside still in the disposable bags the store provided me i called and was told they would not come back for the items because they were outside, they were only outside because your company didnt remove them in the first place i was never told if they were outside they wouldnt take them

Desired outcome: come back and remove the items asap

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 372 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

Most discussed complaints

Not honoring warranty
4
(opinions to this review)
 Return of furniture that wasn't compatible so delivery couldn't assemble it when salesman said it was
2
(opinions to this review)
 Purchased furniture - chair, love seat and sofa
1
(opinions to this review)
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