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CB Furniture Stores Ashley HomeStore Sectional - case#[protected]
Ashley HomeStore

Ashley HomeStore review: Sectional - case#[protected]

C
Author of the review
1:47 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

We purchased the sectional from your Clearwater, FL store back on April 2022. We have nothing but issues with this sectional - we already have had 4 sections replaced due to stitching coming away and motors on recliners not working correctly. The motors are now broken again - we had a technician come out who stated that he would request a full credit to our account and in the meantime order two new motors. We received an email on Oct 2nd stating that we needed to contact our extended warranty company. I contacted Customer Service last Friday and was informed by the representative that the motors had not been ordered by the tech and that he was going to send a request to the Corporate Office for a credit to our account due to all the problems that we have had. The tech did not mention the stitching coming away. He also said in the meantime he would order the motors. I called today to find out the status of our request for credit and was told by this representative that I had to call the warranty company, I asked to speak to a Manager - was put on hold for over 15 minutes and then was cut off. I am disgusted and expect a timely response before I take matters further.

Claimed loss: $5000

Desired outcome: Credit to purchase a different sectional or couch

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 372 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

Most discussed complaints

Not honoring warranty
4
(opinions to this review)
 Return of furniture that wasn't compatible so delivery couldn't assemble it when salesman said it was
2
(opinions to this review)
 Purchased furniture - chair, love seat and sofa
1
(opinions to this review)
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