Ask.com
Reviews and Complaints

Went on Just Ask site, earlier, in order to get some advice/suggestions, about how to handle a painful dental problem, which occurred, over the weekend. Not only, did they not put me in touch, with a dentist, but, when they were unable to do that, they did not address my request, for a $22 refund, to my PayPal account.

Can you, please, assist us, in getting back our $22 Q&A fee? It was indicated to us, there would be a full refund, if not satisfied...we got, absolutely, NO information!

Used Ask for a long time now and I'm 100% sure I haven't done anything wrong, but for some reason I got blocked! No matter how many times I tried to reach Ask customer support they did not reply. I would like to hear some explanations what did I do wrong and why they blocked me from using their site! I still have no access to it.
I'm very disappointed with Ask, loved this service but what they did is absolutely ridiculous!

Beware of ask.com! Its a nasty, buggy site, hijacks your browser, replaces default/, rediorects searches!

Read how I fixed it, permanently, with blocksite extension and join me in spreading the dirty truth about them!

For the last week, or so, ask.com hijacked my chrome browser, ousted google search and crowned itself, my default search engine! Its been the must insufferable intrusion, ever, on my laptop. First, I went to internet options and changed it back to google. I thought I was done with it, but later that day, it returned... On a grander scale — a total and hostile coup and obliteration of google! When it first appeared, it shared the search bar with previous google search results, I recognized... This time, it was all ask;! When I typed in google search, and click on google, i'd end up on ask, talking about google search!

System restore didn't do it, so I thought it might have been the aol program I downloaded, days before... I uninstalled and re installed. It came back the next day — with google search result in its list of searches. I googled how to remove it, and went into search engine option in settings, changed default to google, removed ask and the many others on a list of 'other' search engines... I was certain this would do it for sure, this would do it... Nope! This time, it was gone just 20 mins! So I uninstalled and tried to re install google chrome, but for hours couldn't — got a msg that the the download was blocked bcos something was missing... Eventually, I restored old one. I repeated the steps and cruised google forum for a permanent solution... Just as I began to try some new measures, it occurred to me to try an extension I added from google last night — blocksite.. I simply typed in ask.com, clicked add, then typed ask.com on my search bar... Voila! Blocked! It took a total of two minutes! I do not appreciate the many precious hours I spent on this! I feel google and other browsers should do something about this!

So.. Ask. Con likes being asked questions — so much, its directs search engine traffic from other browsers, aye? If you've had this problem, I ask you to join me and write ask.com why they're hijacking other search engines,, what if anything, they intend to do about it. I myself will demand that they change their name to ask. Con, for their shady and malicious (blocking me from downloading chrome) intrusion i'm sure they know about it, and do nothing bcos we the people, do nothing! I'm also going to post this on complaints.com. Please join me! — ask ask.com to stop this nonsense! Since no govt agencies will ever stoop to getting to the bottom of this, let's put them on notice, that we, the people are taking matters into our hands, by going public and alerting others about to take preventive measures!
The truth is, things like this thrive because, we allow it. We've all done this during the crisis, most of us want to write and give that so and so a piece of our minds... Till its over... We get busy, and over time, we just shrug it off, till next time — because we all shrugged it off. Off. I'm not shrugging this off. One thing that even the biggest corporations on earth can never beat is the wrath of a disgruntled consumer, who posts their dirty laundry on the www! Regardless of the merit of the post — the negative complaint will always come up in searches for that company. These days, we needn't go to 60 minutes to expose shady businesses — each of us has the power, with a few clicks. The power of just a handful of people, united in frustration over anything, is quite formidable — even if all they do is write letters.

Sure, one complaint might get attention, but if its true that one letter, complaint, call by a consumer is equivalent to 100, or 1000; i'm not sure... Don't quote me. Imagine the impact of 5 to 10, people, like us, now — united by this negative experience with ask.com. — writing directly to said company and posting a copy of their complaints or experience on a consumer-powered site, where fed up, unsatisfied unpaid, consumers — not paid actors, complain, warn others, when those we do business with, fail to deliver as promised. This is the cyber age, when anyone can disseminate any information to the world, in seconds.. We, the consumers have the power to change the way we are treated.
Let's tell the world about companies that fall short of their promises, or engage in underhanded mischief — like ask.com, that could threaten our privacy and livelihoods. This annoying distraction cost me money because my laptop is my entire business, office — everything... It crashed twice when I couldn't reinstall google chrome and was down for the better part of 2 days!

If you write to ask, or post on complaintsboard, please, posst a copy, of it as a reply to my post. Thanks!
http://www.complaintsboard.com/complaints/greendot-prepaid-cards-california-c315978.html

I got amateurish answers to my questions, not polished professional-sounding answers. The offer to refund is bogus because the site makes you first commit to a battery of "do-overs" with supposed "other experts" until hopefully you will simply "accept the answer" just to get out of the site. There is no clean exit to the site if you don't like the answers or want to bargain on the price. The only way out is to haphazardly close the browser without accepting.

I started to register with the website so that I could try and get an important health question answered online to try and avoid scheduling a doctor's visit the following day for my infant. I had to enter all my personal information and I actually sent them my top secret, personal, non spammed email account address. The last screen ask how much I was willing to pay. I decided to just pay my doctor instead so I canceled the registration. Next day the website sent me a reminder to ask me how much I would pay to get the question answered. They saved my information even when I did not complete the registration. Next thing I know, I am getting all types of spam and viruses. Another email account to abandon!

I have been trying to get some feedback on captcha. This is a code which was developed to prevent computerized answers to sweepstakes. The idea is that a computer cannot understand weird forms of letters and numbers. Only humans can understand. Well, I don't understand. You are supposed to copy what is written in the block and my answer is never right. I read a little about it and it seems that each letter or number have a coded meaning. How do you get the rules. That was my question. I can't tell any more and if I could, I wouldn't have contacted a JustAsk expert.

I tried to explain this to their customer service on line and their answer was "this cannot be answered." There doesn't seem to be any other way to reach them that I could see. They said it would be $14.00 per month per year but you could cancel if you said you were not satisfied within 30 days . I wasn't satisfied within 30 minutes. I doesn't seem they want to answer anything.

Beware of ask.com, if you use them they may install a program on your computer that constantly redirects websites you are viewing to ask.com. It seems to be a very hard program to get rid off. I have spent hours trying to figure out how to get it off my computer with no success. Some sites I can not even view because it keeps being redirected to ask.com. Very frustrating. I recommend you stick with reputable search engines such as google, bing or yahoo.

R

I decided to use the service and before accepting the information was told it would cost £10.00 but that I would get a discount for being a new memeber. I foolishly agreed and expected £9.90 to be charged to my card. My statement has come through today and I've been charged £20.00 - its extremely difficult to try and contact them and don't imagine for one minute I'll ever get this back - the site should be closed down as they're deceiving users and fraudlently taking money from them.

I sometimes do upgrades for people and some are not computer literate. When they use ask.com, it continues to attempt making themselves the computers home page. They don't know how to remove it and I feel too embarrassed to charge someone for 5 secs. Of configuration. These sites do this knowing that some people aren't able to lose them. It's costs people lots of money. Not fair to the consumer.