Ask.com
Reviews and Complaints

So I didn't even know that I was being signed up for a subscription/membership until I received a bill for the membership. Additionally, they did not even answer my question. What a SCAM! And what a giant scam on a 77 year old senior citizen—they should be ashamed!

Without notifying me 4 months of charges on a service I thought I had cancelled before the week was up. It was complete theft. August-December 2021 stole $139.80. I have 3 kids and am far from wealthy. They wouldn't even refund one month even though when I finally found out and within 24 hours of charge against my account I contacted them and requested at least refund the month. Outright scam that should not be allowed to exist in this day and age.

Just Ask.com had trial membership for a week. I tried it for a week and thought I had cancelled it . I got no notifications of continued membership or charges. What they continued to do is charge me 34.95 at different times of the month so less likely to notice bogus charges. From August till December I was charged this for a total of $139.80 of not used subscription. We caught the last charge and called within 24 hours to notify that we didn't want or use this service and they would not refund us even the last month which we hadn't or would not use. Clearly a scam no notifications of charges and thought I had cancelled this is what really gets me.

I was lead to believe that it was a tech support site for my Babylock sewing machine. I was puzzled that they ask for my credit card but entered it thinking this was something new for them. It was not until I received an email that I realized my mistake. I contacted them and said I wanted to cancel and why. I contacted them over the computer and explained my situation. The support person that was answering me said she would transfer me to her supervisor. The supervisor came on long enough to cut me off and ended the communication. I completed a form with my complaint and still no response. Total rip off.

Hi,

We have connected earlier with Just Ask parker. we have given work to this platform and still they were not able to deliver their services on time. They have delayed a lot and their services and working style very very disappointed.

Now we are requesting them to refund our money but they are denying and making excuse.

Please help us on this

12/04/21 I needed to confer with a vet. I chatted momentarily with one, but as she couldn't do a phone conversation, I was to be connected to one who could. After waiting 30 minutes with no response from anyone I cancelled the member ship that same night. got email confirmation of cancellation. Was charged for membership and also for the vet that call 5 hours later (4 am). Talked to customer supervisor but since I can't type as fast as them, they discontinued conversation since I didn't respond. I was still reading the very poorly written response from them.

I logged onto this site to ask a question for a stated fee of £5. The question was not answered and I have since had my account debited with a further £27

Went to just ask.com for help with a legal question. Saw that I could get a trial membership for $1. Agreed to the trial membership for $1, gave credit card information. Was directed to a check a terms of agreement page. I'm attaching a photo of what I got. No terms of agreement, but an error message. If the $46 was mentioned there, I could not see it because it was not available. I'm very upset about this. C3 attached screenshots. Especially the one showing that the terms of the agreement can't be seen due to the error message. Or to the error itself.

Asked a question, received a somewhat vague response. Agreed to a $20 tip for the attorney that I asked the question of. Looked at my checking account within a few moments, and saw an additional $46 fee. Contacted my bank, reported it as fraud. Immediately canceled my credit card to prevent further billing. Then called the company, and was told that the $46 fee was my membership fee for one month, and that it would not be refunded. I explained that I never saw anything about a $46 fee, only a $1 trial fee. She still told me the fee would not be refunded. This is not how you do business. I canceled my membership, so I won't even get the rest of the month for the $46. Very unhappy with this company. Very unscrupulous. Bait and switch. Classic.

After experiencing computer problems for weeks, I went searching for answers online. I was on a Windows site (I think) and this Just Ask pop-up appeared and instructed to click here. I was not aware that this was taking me to another site. It offered a trial for $1.00 so I thought that was okay, but when it took me to a Honda technician...I was hey wait, this is not what I need and the guy kept ignoring me. I told him forget it, I accidently got on this site and I need computer assistance not car maintenance. I asked that he disregard my call because he could not help me. He was rude and kept insisting that I give him more information. I told him that I did not understand that Just Ask was not related to windows site that I was on initially and to plz disregard my mistake and not to charge my card as I had decided to just call Dell for help. I wish he had not been so insistent to get information from me, he would not listen to what I was saying to him so I then closed out of conversation. I tried to follow-up on this later but I have been having internet problems and unable to get online. I apologize for my ignorance in this matter and hope that you will please refund the $50.00 that charged me on 08/30/2021.

yoI did dot sign up or ask to be signed you gave takenu are taking 50 dollors a month out of my bank account and I want it stoped you have taken out over 200 dollors and I want it bacck steve tuttleton

I asked a question for which I agreed to be charged $5. I never agreed to offer of a "free" membership. A week later I got charged $45. When I contacted them to complain I was informed that apparently if you ask a question you get the "free" membership whether you want it or not and it turns into a permanent membership (presumably with a charge of $45) after seven days. This is a complete scam. Don't use them unless you like to pay someone $45 for NOTHING because they will not reimburse the money, they simply cancel your subscription. So you end up paying $50 for your question. Nice little scheme, huh?

I canceled my membership with just ask a month ago and i was told i would not be charged 66 dollars again, , i got my visa today and they charged me for a membership that was already canceled, , I WANT THIS CHARGE REMOVED FROM MY VISA, , NOW.

the original site says ask a question for $1.00. i am now being charged a membership fee of $60.00, i did not want a membership. now i can only talk to people who can't help me and won't transfer me to someone who can help.

Create a password for your account
Inbox

Jeff from JustAnswer jeff@ask.justanswer.com via sendgrid.net
Tue, Jul 20, 8:01 PM (20 hours ago)
to me

Translate message
Turn off for: Slovak
Set your JustAnswer password

Hello,
Here's a temporary password to sign into your account.
aijnjni38
Please return to JustAnswer and create a new password to secure your account and get access to your questions from any device.
We look forward to helping you find the answers you need, when you need them!

Sincerely,
image1
Jeff Cavellini
Vice President of Customer Care
© 2003-2021 JustAnswer LLC. All rights reserved. P.O. Box 29045 San Francisco, CA 94129
This email was sent to [protected]@gmail.com because you asked a question on JustAnswer.com.
If you wish to unsubscribe to future communications please click here.

The Expert responded to your question
Inbox
Trash

Matthew on JustAnswer no-reply@ask.justanswer.com via sendgrid.net
Tue, Jul 20, 8:02 PM (20 hours ago)
to me

This message has been deleted. Restore message
JustAnswer Order ID: [protected]-883
Matthew
Matthew

Lawyer

July 21, 2021
Hello, I am Matthew and I will be the attorney assisting you today. I am sorry to hear that you need legal help, I know that this can often feel out of your control but I hope we can get this resolved quickly. Please note that this discussion is for guidance only, does not constitute an Attorney-Client Relationship and is only for the purpose of helping you understand the nature of your situation from a legal standpoint and discuss options. You must engage an attorney in your local jurisdiction if you wish to take any legal action through an attorney. Please also note that I am human, that I often need to research your answer to give you an accurate response, that I work with other customers and that I get up from time to time. Please be patient while waiting for a response. If more than 30 minutes have passed, please feel free to reach out. You can start charging them rent with 30 days notice.
Reply now
This conversation is covered by our disclaimer.
©2003-2021 JustAnswer LLC. All rights reserved. P.O.Box 29045 San Francisco, CA 94129 | Contact us
This email was sent to [protected]@gmail.com because you asked a question on JustAnswer.com. If you feel you have received this email in error, please contact Customer Service.

Matthew on JustAnswer no-reply@ask.justanswer.com via sendgrid.net
Tue, Jul 20, 8:15 PM (20 hours ago)
to me

JustAnswer Order ID: [protected]-883
Matthew
Matthew

Lawyer

July 21, 2021
Unfortunately, you still would need to give 30 days notice to start charging rent and are responsible for getting it fixed as soon as possible.
Reply now
This conversation is covered by our disclaimer.
©2003-2021 JustAnswer LLC. All rights reserved. P.O.Box 29045 San Francisco, CA 94129 | Contact us
This email was sent to [protected]@gmail.com because you asked a question on JustAnswer.com. If you feel you have received this email in error, please contact Customer Service.

Matthew on JustAnswer no-reply@ask.justanswer.com via sendgrid.net
Tue, Jul 20, 8:18 PM (20 hours ago)
to me

This message has been deleted. Restore message
JustAnswer Order ID: [protected]-883
Matthew
Matthew

Lawyer

July 21, 2021
You can terminate their tenancy with 30 days notice. If they don't leave after that, you would need to sue to evict.
Reply now
This conversation is covered by our disclaimer.
©2003-2021 JustAnswer LLC. All rights reserved. P.O.Box 29045 San Francisco, CA 94129 | Contact us
This email was sent to [protected]@gmail.com because you asked a question on JustAnswer.com. If you feel you have received this email in error, please contact Customer Service.

10 of 24
Welcome to JustAnswer
Inbox

JustAnswer justanswer@ask.justanswer.com via sendgrid.net
Tue, Jul 20, 8:16 PM (20 hours ago)
to me

Your answer is on the way
Lawyers are working on your question. We'll email or text you when you have a response.
View your question
Once you receive a response, you can:

Chat back-and-forth until you have the answer you need

Attach files or photos

Ask follow up questions

Or even get a second opinion
The join fee is $1, and the membership is $60 which allows you to ask unlimited questions. Your order ID is [protected]-883, and you will be charged both the $1 join fee and $60 monthly membership fee today, 07/21/2021. Cancel anytime.
You have unlimited access to our network of 12, 000 Experts as part of your membership, so don't miss out on getting expert help from doctors, mechanics, technicians and more!
Need help?
We're here to help, 24/7. Please give us a call if we can assist with anything, [protected].

© 2003-2021 JustAnswer LLC. All rights reserved.
P.O. Box 29045 San Francisco, CA 94129
This email was sent to [protected]@gmail.com because you asked a question on JustAnswer.com.

...

[Message clipped] View entire message
not until the last email do they tell me about the $60.00

My question was never answered. I am a simple disabled Veteran. Your company is a scam that picks on poor people like me. I was informed that you could answer a simple question. I gave you my debit card information.
You took advantage of me. I am on a limited social security. If you do not refund the money, I won' t be able to put food on my table the rest of the month. I am going to have to contact my case worker and ask her to settle this impropriety. Please refund this money so I can eat!

About 2 months ago I ask.com a question, which was suppose to be free. Last month my credit card they charged $50.00 to my credit car account. My Credit Card contacted me and sent me a new credit card with a new #. Today the credit card company contacted me and told my Just Ask was charging another $50.00. to my account. I wonder how they got my new card #. I called Just Ask & they told me they sent me an E-mail saying that I had a trial Membership. I don't think I got that E-Mail and that I did not let them know I owed them a membership fee. Since I never saw the E-Mail & I did not let them know I was not interested in being a member I still needed to pay the $50.00.

please refund my money it was a waste of time appraisel was not even close to the value not happy at all it took days to get back to me had it appraised years ago and i needed a new one for insurence reasons

April 10th: Went on Just Ask's Website, which was offering a $5 for one week service. Had a question about my car which was not Cranking/Starting.
Was given misleading information and was told to order various parts and tools.
After 7 days was charged $34 for the month.
It is now May 14th, after spending $203 my car still does no crank/start. Can not state that they intentionally delay by giving contradicting instructions. However, I can state that after spending $203 I still have a car that will not crank or start and will still need to pay more for diagnostic testing, which may at least let me know what may actually be wrong. Their Customer Service Dept seems to be run by a generic/robotic switchboard, not an actual person from what I could tell.

Hi, my name is Marie. I was charged over $300 for services never rendered and when I "chatted" with an assoc. we were constantly disconnected and I would have to start all over again until the fourth time when they asked me for a $1 to speak to someone. I was not about to give them my cc info again!
I can be reached at [protected]@hotmail.com for any further questions.

I was charged 46.00 after I canceled my 5.00 7day trial. I want my credit card credited.

Took the trial and can't cancel. I WANT OUT OF THE TRIAL. DO NOT BILL ME BEYOND THE $1 INITIAL FEE AND YOU ARE BEING TOLD WELL WITHIN YOUR ADVERTISED TIMEFRAME. CLOSE JUST ANSWER NOW PLEASE AND DO NOT BILL ME BEYOND THE $1 THAT WAS ALREADY BILLED.

This appears to be a ripoff and I want no part of it. You CANNOT cancel online.

[protected]@yingstengineers.com

Please confirm in an email.

Thank you,
steve