Assurance Wireless
Reviews and Complaints

Can you please get this phone number to work for me

This Friday night listening to my u-tube on phone the it just turned off will not charge wil not come on need a replacement have this junk old phone to make a call I think need sim card not to lock up phone number is [protected] my date of birth 08/20/1963 the pin number is 201963 my is Cheryl Allen I resided at 7223 Santa Fe Avenue unit 16 Huntington park, CA 90255 best way to contact at this moment is email [protected]@gmail.com. Thank you very much

I would suggest staying away from this company unless they provide another brand of phone and then I'm not so sure? There is some sort malware or such on Umx phones, or at least the one I had. Some news app that can not be disabled evidently. Things still popped up even after it was supposedly disabled. Kapersky antivirus said it was set to install unknown apps. I found no way to turn that off. I tried to root the phone to get trash out of it, but I could not do so, so I took a hammer and smashed the phone and through it in the trash. I don't trust the Chinese. There have been previous complaints about UMX phones, some other models I guess also? This an option open to debate I suppose?

2 women came to my door saying they were doing a census survey and asked for my ID and so I gave it to them and one of thw lady's name was Ashley and after 10 minutes she came bk and handed bk my ID. I found out month later there was a cell phone account qith assurance under my name . I have been getting the ebb program and that messed up because of that so I called assurance and had them cancel it so I thought today I call again and its still active so I asked for them to cancel and I spoke to a so said supervisor by name of Ben and they told me he was in another country and to to f off like what kind of crap is this I'm so mad that they cursed at me how rude and unprofessional. I just want them to cancel

My cellphone number is: [protected]. My name is Rev. Denise Cassella. Thankfully, you can reach me on my home phone at: [protected]. However, the whole idea is to have a "Lifeline" so that I can be reached, etc., 24/7.

I have called numerous times to Customer service since November 2021. It's VERY FRUSTRATING, to say the least... Update: I Finally got my updated cellphone: Motorola Moto g in January. I transfered my old phone over to this new cell, back in January 2022. Everything works, emails, apps, texts, internet, can make a call out, however, CANNOT RECEIVE A TELEPHONE CALL IN!

I spent 2 hours resetting with customer service to no avail. I was promised a telephone call and assured that my phone would be working: "no worries". STILL NO CALLS RECEIVED! I spent another hour on hold to get hung up on when I ask for a supervisor! I spent 2 more hours with a supervisor who called me back once, made me go through everything and we did a factory reset; STILL NO PHONE CALLS CAN BE RECEIVED! I was promised a telephone call to get my cellphone working and was assured, "no worries!" Guess what? She never called back! And, guess what? She PROMISED she would call back! What a joke... Isn't this supposed to be a "LIFELINE"? I am an Emergency contact should my family need me in an Emergency, however, I CANNOT BE REACHED!

I AM REPORTING THIS TO MY STATE GOVERNMENT WHO PROVIDES THIS MONEY TO ASSURANCE WIRELESS and to my Attorney General, William Tong for breach of contract.

Hello,

I am filing a complaint about my service with Assurance wireless. My cell phone is having issues with connecting to the network and it takes a long time to charge. I called customer service on Monday and I was told that I have to complete the life line application in which I done that months ago. I would like to have a replacement phone sent to me as soon as possible.

I am not happy at all with all the years I have been with them.Nobody answers my phone call to help me at all.If I receive a positive response then I will look elsewhere.

I've had a phone with Assurance Wireless for about a year now AND IT SUCKS. The only "compatible" phones are the phones on their website which are the crappiest phones on the planet, which no one's ever heard of. Not to mention, none of the customer service members are American and do not speak or understand proper English and there's a mutual lack of understanding between me and them and they NEVER solve my problems. Every time I have to talk to them I want to throw myself off of a frickin cliff to end it all and stop the major headache I get talking to the brick heads. How did they even get a government agency with the crappy service they have? Never try Assurance Wireless. It's the best thing ever that they're discontinuing their lifeline. Good Riddance!

I’m been trying to apply for a phone with assure wireless they keep trying to have me create the same application I was Verified through the National Lifeline number

I have lifeline service and this has been verified. Thought I lost my assurance wireless phone, so deactivated same. Found phone — re-activated and was switched to a paid service. Have spent hours and hours attempting to fix problem and move phone back to lifeline. Unfortunately the "not too bright" reps give me the run around and do nothing to help fix the problem. Where to go from here? I am an 89 year old disabled veteran who needs lifeline. Thank you my phone number is [protected] my email address is [protected]@yahoo.com. Borrowed contact phone [protected] do you have a bright person who can fix this disgusting state of affairs?

On February 16 I spent two hours calling Assurance wireless to secure help with my account. Each time I called I was routed to T-Mobile, my carrier, to resolve the issue. T-Mobile, on two separate ocassions indicated it could not find the number, interesting since I was calling from that number. After two hours I did an internet check for alternative means of contacting the company. There is no email or text nor a dedicated line for customer service. Truly the worst company I have ever dealt with.

Descrimation complaint have asked and requested a DVD on how to use this phone for the last 10 years and still no help your indangering my life by not providing me with the help I need in a medical crisis. due to my handicap my hands eyes and brain suffered tremendous and I'm still spending all these hours on phone trying to make complaints I would appreciate someone contact me at [protected] my name is Ronald stallings

Numerous time I made to activate cell phone device I received which I have requesteds to replace broken cell phone - each conversation turned nuisance and frustration which few incident i just hang up for same stupid hopeless effort to activate sent cell phone -

Data too slow cannot watch v idro I try to download it o n lyrics for it to stop and all time wasted and data lost ongoing problem

Also I am disabled senior my social worker wants me to send recertification from their website, I told them I can't because I have terrible service with the phone in my area. It worked before but now it's horrible, t-mobile works here you have t-mobile on assurance but I get the band end of the service.

Please help this is my only contact here

, no antenna TV no nothinthanks

Stephen Cavener

[protected]

Hello there,

I am writing a complaint about Assurance Wireless. I applied for the service and was expecting to receive my device, and have not received it. It has now been over a month (a month and a week to be exact). I called customer service to speak to not one but 8 different representatives who have been giving me different information. I called several times about my account and the device. Even the supervisor did not try to resolve the issue and I was hung up on. The representatives were not helpful and dismissive of my issues and concerns.

01/26/2021

I placed a call for a replacement phone due to damage. Today is 02/10/2022 and I don't have a phone. My account was charged on 01/26/2021 but have yet to receive. I have called the company twice and the only response I received is that it has shipped. I have emailed 4x with no response. Happy to show you the proof. I want my phone tonight, figure out a way to get it to me. I don't care about how much it may cost you! I need a job and you are preventing from that happening. I will contact Jessie Jones from Kiro TV and show all the documented emails and phone calls I have sent

I signed up for assurance wireless and was approved.Ok my Neighbor has assurance wireless and all I keep hearing is mine is on back order but all my neighbors keep getting their phone why do I keep being put on the back order ? And I still haven’t received my phone because another email says I’m on a back order .But yet my neighbor had gotten her phone .I think you people are Lying to me

Hello,

I am having a problem connecting to any network on any T Mobile network. I can sometimes get it to connect outside but it still drops. I was wondering if there's a problem with the phone being locked. I also would like a phone that works.

02/06/2022

The SIM card ICC ID is: 8901240267710734068F

Phone Number [protected]

Mark Dynes

I reported my phone Dec 13, 2021not working, I was told I needed a new phone and they told me I would receive a new phone from 7 to 28 days. It now is 42 days and I still can not get a straight answer as to when can I get my replacement phone.