Assurance Wireless
reviews and complaints

I ordered a phone through safelink. Got it up and running. They sent me a better, larger phone. By them refusing to transfer me to someone I can understand this has been the most terrible customer service I have ever encountered.

I need to speak to someone that can understand me, not talk over me and be patient with me.

I have been hung up on 7 times.

This is NOT GOOD BUSINESS.

JAMIE THOMAS

[protected]

Once I receive my phone it did not work right since I received it it dropped my calls all the time the battery never stayed charged I called back I did not receive my tablet that was supposed to come with it that I ordered called back they said they were going to send me out another one and that I would not have to pay shipping and handling because it was under warranty I never received my other phone and then I called back they said now they're going to charge me for the shipping and handling worst company I've ever dealt with in my life

These scumbags/scammers are keeping my acp program. I never knew I signed up for it. Now that I need the credit for my home internet provider I cannot get it because assurance wireless is keeping my acp program active so assurance is getting paid monthly for services I have never used the phone and the a/c have been closed for months and the acp expired 10/1/2023, but I was told by acp and internet provider say that until assurance completely closes the a/c I cannot get the credit. I have been trying to reach them for 2 months, and they dont answer their phone [protected], their street people claim they cannot help you close the acp. Filed a complaint with bbb, no response.

My phone number [protected].

You have one of the worse customer care employees I called in 3 times my last call I even had a Tmobile Rep on the call and it was poor service.. The process of filing a claim is also horrible your Reps should be able to assist on any question about locations even if we have an appointment already. Tmobile didnt update my new address which is almost a year ago so I took an appointment with the closes location to my old address so I wanted to see if you had anything closes to my new address and thry couldnt assist me. So I am totally disappointed dissatisfied and will be looking elsewhere for my other products.. YOUR COMPANY PROVIDES HORRIBLE SERVICE...

Why not bring your phone? I have an unlock iPhone XR that can't not be activate on your network. Why? Assurance Wireless sale it for $299. Is it because I do not buy form them? I'm looking into Q-Link which promote bring you own phones. I may be changing company in the near future.

PS-A good thing for Assurance Wireless, they do not have to warranty any bring your own phones.

Yes,! I am complaining about the phone they have sent to me the first phone had problem with it not keeping charge a 100%charge would be gone in five hours and the volume button I have too turn it all the way up to the max level in order to hear it even when it is half the level you can not even hear it and so the phone has gotten where it doesn't want to charge at all.

October 14th at 11 am I was hung up by a supervisor when I was trying to get my dad who is on disability, foods stamps, and medicaid the free phone that comes with the unlimited plan he just started receiving. He tried telling me that my dad's phone is still under warranty and can receive a new phone but that he has to pay $20 shipping fee. That is the biggest lie I have ever heard. I used to have assurance wireless and was never asked for a shipping fee and never had a problem getting a new phone for my service.

Attention, in reference to your correspondence the previous information you received is forwarded for criminal investigation and prosecution. Enclosed is an ID number for your representative Cherrie 163320, who specifically approved restoration of my account, a new phone and money stolen from services effective immediately. Stand by for more information Please regard information below pending legal process (fcc-[protected]/000891

I'm on a pay-as-you-go plan that takes 10 cents a minute and charged 10 cents for texting on October 4th I added $50 to my account I am being charged 10 cents for incoming calls that I don't answer I call assurance wireless on the 5th of complaining about money is being deducted from my account when I'm not answering my phone or texting I have talked to several Representatives and nothing has been done

I am on my fourth schock in one year. The worst piece of crap I have ever seen. Underpowered, prone to fatal malfunction at the worst times. I know the staff at assurance like family. They insist upon giving me more of this crap every time. I think that they get a kick out of sending out this [censored] and see how long before the customer is without phone service for another three weeks. Never consider that there's a model wide issue and ship more of this crap to people who made the mistake of using assurance.

I need a replacement phone and assurance wireless wants a delivery fee of $22. I cannot afford that and have been trying to talk to a supervisor about this situation and I was told pay the delivery fee or no phone will be sent to replace a broken phone service that is not my fault

Phone stopped working and called assurance wireless for a replacement phone and they said I have to pay a delivery fee o cannot afford

I received my phone from assurance wireless, it got so hot it almost started a fire and turned the clothes it was laying on brown and scorched. Called, had to pay 20.00 for shipping a new phone plus 10.00 so they wouldn't kick me off the program. Waited, no phone called them, they said it was delivered, and if i couldn't find it, it was pretty much my problem and that i might try calling fed x, but it wasn't there problem. So I called fed x they said it was delivered and left along my driveway. I have a half mile dirt driveway. Called assurance back..on hold for forty five minutes then hung up on. Called back again, and got a dozen excuses why they couldn't send another. I found this to be a big rip off and if they are part of T mobile then I wouldn't encourage anyone to use T mobile.

I have lifeline. It's a hassle when assurance wireless phone won't make or receive calls. I've called customer service but get nowhere. I couldn't talk to any representative. I've no other phone to call them. I guess I'll have to send a letter. It's an ongoing problem. I'm sick of not getting any help. Assurance should have a chat line or email address.