Assurance Wireless review: Has not been resolved only options I have is pay 70$ wait three months, or swap phones I'm swapping 1

My phone came to me broken, I called immediately and said the screen was cracked as well as it slow charged. I was told I qualified for a free upgrade, I replied was told 10-20 buisness days I would receive the new device. Two months now phone will not even turn on when I do it turns it self off and restarts. I called. My husband is on workman's comp. The lawyers, the doctors, the claims agent has this number. I called and asked about the phone that never arrived. Well now it's out of stock and it will cost me 35$ to upgrade and I can wait another who knows, or pay 70$ for a out of date phone, they no longer make, and wait three weeks. I explained I don't have the time to wait and I'm not paying 70$ for a phone that can't even work my childs school apps. I'm basically laughed at and told o well. I asked about the bring your device plan they offer, and told that's not a thing it's either their phones or nothing. I said I went on your webpage literally says I can so what phone or network can I purchase today and have a phone. Again laughed at by the 4th supervisor. I did hang up. Its a government phone for Americans why an I speaking to people who can't speak English? Why are Americans not the ones who are obtaining the jobs of customer service. At least give me one who knows the word what means. This is sad.