Assurance Wireless review: Phone replacement 1

I am enrolled in the governmental "Lifeline Program" with Assurance Wireless. During this year, beginning in February, deliveries of my replacement phones have been subject to REPEATED THEFTS by unknown persons at my residential apartment building. Each time I discovered from Assurance that the phone had been delivered and I had NOT received it, I called from an office phone to CANCEL the account so I could REAPPLY and get a replacement.

However, on July 15 I was sent a postal message from Assurance Wireless stating that "Upon review of the USPS tracking number... records indicate that [my] device was delivered AND ACTIVATED on JUNE 21, 2024 with the mobile number ending 2427. Upon further review, [it was discovered that my] account REMAINS ACTIVE AND IN USE." The account number [protected] SHOULD have been CANCELED and the STOLEN phone in use with it DEACTIVATED.