Assurance Wireless’s earns a 1.2-star rating from 653 reviews, showing that the majority of customers are dissatisfied with service.
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I need a replacement phone
I need a replacement phone and assurance wireless wants a delivery fee of $22. I cannot afford that and have been trying to talk to a supervisor about this situation and I was told pay the delivery fee or no phone will be sent to replace a broken phone service that is not my fault
Phone stopped working and called assurance wireless for a replacement phone and they said I have to pay a delivery fee o cannot afford
Cell phone assurance wireless
I received my phone from assurance wireless, it got so hot it almost started a fire and turned the clothes it was laying on brown and scorched. Called, had to pay 20.00 for shipping a new phone plus 10.00 so they wouldn't kick me off the program. Waited, no phone called them, they said it was delivered, and if i couldn't find it, it was pretty much my problem and that i might try calling fed x, but it wasn't there problem. So I called fed x they said it was delivered and left along my driveway. I have a half mile dirt driveway. Called assurance back..on hold for forty five minutes then hung up on. Called back again, and got a dozen excuses why they couldn't send another. I found this to be a big rip off and if they are part of T mobile then I wouldn't encourage anyone to use T mobile.
Desired outcome: They need to deliver a phone that isn't going to burn my house down and do it with the twenty dollars I paid to have my phone delivered to ME, not "somewhere along my driveway."
Cell service
I have lifeline. It's a hassle when assurance wireless phone won't make or receive calls. I've called customer service but get nowhere. I couldn't talk to any representative. I've no other phone to call them. I guess I'll have to send a letter. It's an ongoing problem. I'm sick of not getting any help. Assurance should have a chat line or email address.
Desired outcome: I'll be looking for new company.
Cannot use lifeline service... Tried four phones so far
I was able to get lifeline service and after 3 days the phone stopped powering on so I threw it away and called Assurance Wireless. They said I would have to pay $20 to ship another phone out to me! Now mind you, the entire reason I got this phone was because it was FREE. Not a bit of help from this company to be able to use my service..which oddly enough...
Read full review of Assurance WirelessWaiting 2 months on a phone that I purchased
On 7/19/23 I spoke to a woman named Mandy and let her know that I was unable to turn my phone and use it. At that time, I requested a replacement phone. She let me know that I did not qualify for a free one so provided payment of $34.43. I confirmed my mailing address (where I have lived for 10 years) numerous times. I called back again on 7/25/23 and spoke...
Read full review of Assurance WirelessMy "lost" cell phone [protected]
I called [protected], reported my cell phone lost, gave rep. ALL information requested: credit card # security #, and expiration date and mailing address to mail the replacement cell phone, total charge:$10.81. I was told that a supervisor would be calling me that same day to finalize my request and give my credit card info. again...that call never came. I have called every day since then, go through the WHOLE thing again, I am told: unable to process for some unknown reason. I have been dealing w/this online Assurance and am told call above number...it is an automated reply (No matter my question) and No information for how to resolve this. I am 86 yrs old, in ill health and NOW I am without a cell phone in case of an emergency while I am away from home.
Thank you,
Patricia Grimmett
[protected] Landline
p.j.[protected]@att.net
Desired outcome: Process my request and mail a replacement cell phone to me ASAP, please.
Service given to evil ellington people or peach
Foul play is with these evil people always stealing and chanching my service to give to someone else i had a account under helen aguirre #[protected] when i try to log in they frezze so that i cannot see what the heck they did now i see another number was given which tells me they indeed have taken over my account #[protected] and when i try to log in under this number they freeze so that i cannot log in. These evil malice people have been doing this for awhile and its clear i am not the only victim. Please cut off service they will call and explain like they do to make the bad person these evil ones know everything i do and have all my personnal info soo it makes it easy for them to get away with everything. Now this is gonna sound crazy the reason they know everything is device put in my eye, no i am not crazy please help me and cut off service thank you very much helen aguirre
Desired outcome: Even though they have my email hacked cloned please try and provide outcome to email thank u very much [protected]@gmail.com
customer service
im approved for lifeline, dont have to re new till next year. on sept 7th my phone was shut off. now for the last 3 days have been trying to get a hold of customer service and after i go through the whole message and in putting my phone # it keeps saying goodbye and hangs up. im very frustrated cause my daughter is missing her online school. i dont know what to do if i cant get a hold of them
Desired outcome: turn my lifeline phone back on
Assurance wireless
I applied for the free wireless phone since I am disabled. The lifeline was approved and they got all my information. I recieved an approval notice and that the phone will be mailed out within 10 days. it has now been 30 days and I went to the page where it says check your status and used the pin they gave me, but there is no account now. I dont know what is going on here but they have all of my information and I have been approved by both the Govermnent lifeline and Assurance wireless, but no phone was given to me. was I scammed? I am getting no resolution here.
Desired outcome: A wireless phone with the Lifeline service that I was approved for. Communication
Constantly needing to get new phone
My late husband & I have used this service since 2011 & have always had good experiences with it except for the fact that the Customer Service people are always extremely difficult to understand, so much so that one has to keep repeating "What did you say?", "Excuse me, could you repeat that?", etc. There is never an available manager to help with dispute...
Read full review of Assurance WirelessFree phone replacement
I have spoken with multiple associates at Assurance wireless customer service I was promised a phone replacement was being shipped to me for free because phone is still under warranty I was told 3 times now I would be shipped replacement phone for free and shipping for free here are 2 different reference numbers #179838 & #608123 to confirm u was told they would ship me a replacement phone and free explanation shipping for all the issues or for how many times I've had to call please help me I want to keep my phone service and number
My Name is
Steven Wheat
[protected]
[protected]@outlook.com
Getting apc service added
I filled out a apc form August 15th. the company said I was approved I got no text or e mail. September 1st I called talked to a person said it was fixed. told me to restart my phone and wait 5 minutes still no apc service no code received or text or email. Called back 2 hours later said she resolved the issue still no apc service 6 hours later. I will be calling again September 2nd to try to resolve the issue again. My complaint is why is it so hard for the employees to make changes to my account for my APC service. Employees said she sent me a approval code while on the phone with her still not received.
Desired outcome: I would like to have apc service
assurance wireless cell phone
I been out of my phone a week call 8/30/23 to call back in an extra 24/hr and still no network .the phone had a new sim card still didnt work the sim card were defected after what all they were doing and tryed to put it on me what did i drop it and the sim card from the test had red and yellow lines on left of screen.the screen had had home screen can t see all the home screen.and didnt want to make the customer happy to change the phone are new sim card after been with out a phone and trying to charge me with a unlimited life line plan for network and data so i am leaving this company dont go the assurance wireless they no good company you wont get treated right .
Desired outcome: retrain for better customer service and a working plain that work for customer with more concerns of customers with out data and network cause u cant use your phone are make ca.not be sorry for a company be more profesional.
ACP Program
I have been with Assurance Wireless for over a year now and have signed up for the ACP Program over 4 months ago. This is my second complaint. I have spoke to customer service over 30 times and a lady named Jennifer. I am yet to be on the program.nubhave been approved by lifeline national verifier but yet to have what I applied for. My approval numbers are B49359-96202. U have lost employment because of this. Please help me resolve this matter. Thanks, Susan.
P.S. No one lives at my home but me. Anyone using my address for lifeline is false.
Desired outcome: Please I need this program. U am looking for employment and need the internet. I hope you can resolve this for me.
Phone
I called assurance Wireless after I bought a new phone to tell them that the phone didn't work. They assured me that I would be getting a new phone replacement. That was on August 8th. August 28th I called them back to ask where the phone they sent was at. They then told me i didn't qualify for a phone. I bought this phone from them, and it didn't work. Now they are refusing to send me a phone that works.
Sharon Valenzuela 3535 Stine Rd #141 Bakersfield, Ca. 93309
[protected] This is ridiculous, really need a phone that works! I need someone to call me back asap
Desired outcome: I want a new phone since i paid for it
assurance wire less customer service
Let me start off by saying I am thankful for the phone. However, just because I am in a bad financial situation doesn't mean I should be treated like I am a lowlife with no sense. I have called about a replacement phone many times. I am not receiving texts messages. The reason I have this phone is to stay in touch with my children when they are going to and from school. I receive random texts but not all. The phone also does not hold a charge. It is defective! I was told they were sending a new one that never came in the 3 to 5 business days they guaranteed. When I called to address the issue I was told to pay $20 for shipping. I waited about a month to call again and now they want $30 for a replacement phone. They just repeat the same thing over and over and there is never a supervisor available. When I asked to speak to someone else I was hung up on. So very frustrating. Im a single mom and kids are starting school soon.
Desired outcome: I just want a replacement phone that works
Free replacement phone
Hello, my name is Jennifer. Back on August 8th 2023 I had reported my cell phone [protected]) with account pin number 042881, lost and slightly damaged. I spoke to a representative named Megan. She had told me since I was a valued customer and its been a year that I qualified for a free replacement phone. I explained to her that I had no other phone and I...
Read full review of Assurance WirelessAssurance wireless
On august 5th,I called to get a replacement phone.As I've had one for 3 years.I was told I would have to purchase one.I did.I was told by the customer representative that I would receive it in 3-5 days.after not receiving it I called again on August 21st.I was told that I did not receive it because I would have to pay an additional $25.00 for shipping charges. I refused and asked for a refund of price I already paid for the new phone..
Desired outcome: Phone replacement with no additional charges.Free service as promised.
Very poor service not honest.was told I would have to pay for a replacement phone,and pay additional shipping fees
Lifeline Program.
I have been on the Lifeline Program for years. I reapplied with ACP in April and had unlimited data until July 12. My internet has been off most of the time since then. I have spent hours on the phone with Assurance and ACP. I am currently enrolled in the Lifeline Program #B99214-92449. I have had the service restored a twice for no more than 4.5GB data.
I was reapplied for no reason last Monday, Aug. 14. The next day my internet came on for a half hour and shut off for forty minutes, came on again for twenty and hasn't been on since.
Two weeks ago, woman named Rya made a work order # [protected] and gave me 4.5GB and I thought recertified my Lifeline Program.
Still no internet for over a month and a half.
Will I ever have internet again?
[protected]
pin 571257
Desired outcome: Internet restored.
Assurance name and phone number.
The wrong name put on account and phone number and problem with correcting. How can this problem be corrected. Name and phone number need to be corrected. Is there anyway for this to be done. Name needs to be corrected and the phone number because error was the company representative made the error. I would like to be contacted when this problem is corrected. FRANKIE THOMAS [protected] as soon as possible please and thank you for your help. I also purchase the phone and I also paid the one time fee of $60 dollars for the phone which I would like to keep along with my phone number.
Desired outcome: To have name and phone number corrected without a major problem. Name should be Frankie Thomas and correct number should [protected] not [protected] name for this number is Kevin Thomas
Assurance Wireless Reviews 0
About Assurance Wireless
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Assurance Wireless. Make it specific and clear, such as "Incorrect Billing by Assurance Wireless" or "Poor Customer Service at Assurance Wireless".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Assurance Wireless. Include key areas such as:
- Service issues: Describe any problems with the mobile service, such as coverage, data speeds, or dropped calls.
- Customer support: Detail your interactions with customer service, including wait times, the helpfulness of representatives, or any miscommunications.
- Billing and charges: Mention any discrepancies in your bill, unauthorized charges, or issues with payment processing.
- Product quality: If applicable, discuss the quality and functionality of the mobile device provided by Assurance Wireless.
- Account management: Explain any difficulties you've had managing your account, such as updating personal information or changing plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, bills, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Assurance Wireless. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of Assurance Wireless complaint handling
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Assurance Wireless Contacts
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Assurance Wireless phone numbers+1 (888) 321-5880+1 (888) 321-5880Click up if you have successfully reached Assurance Wireless by calling +1 (888) 321-5880 phone number 0 0 users reported that they have successfully reached Assurance Wireless by calling +1 (888) 321-5880 phone number Click down if you have unsuccessfully reached Assurance Wireless by calling +1 (888) 321-5880 phone number 0 0 users reported that they have UNsuccessfully reached Assurance Wireless by calling +1 (888) 321-5880 phone number+1 (888) 898-4888+1 (888) 898-4888Click up if you have successfully reached Assurance Wireless by calling +1 (888) 898-4888 phone number 1 1 users reported that they have successfully reached Assurance Wireless by calling +1 (888) 898-4888 phone number Click down if you have unsuccessfully reached Assurance Wireless by calling +1 (888) 898-4888 phone number 1 1 users reported that they have UNsuccessfully reached Assurance Wireless by calling +1 (888) 898-4888 phone number+1 (888) 321-5880+1 (888) 321-5880Click up if you have successfully reached Assurance Wireless by calling +1 (888) 321-5880 phone number 0 0 users reported that they have successfully reached Assurance Wireless by calling +1 (888) 321-5880 phone number Click down if you have unsuccessfully reached Assurance Wireless by calling +1 (888) 321-5880 phone number 0 0 users reported that they have UNsuccessfully reached Assurance Wireless by calling +1 (888) 321-5880 phone number
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Assurance Wireless emailsourteam@assurancewireless.com100%Confidence score: 100%Support
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Assurance Wireless addressP.O. Box 686, Parsippany, New Jersey, 07054, United States
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Assurance Wireless social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 19, 2024
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I was sent a very old cheap model phone with no sim cardOur Commitment
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I just got off the phone with them and got the same answer you did!