Assurance Wireless review: Constantly needing to get new phone

My late husband & I have used this service since 2011 & have always had good experiences with it except for the fact that the Customer Service people are always extremely difficult to understand, so much so that one has to keep repeating "What did you say?", "Excuse me, could you repeat that?", etc. There is never an available manager to help with disputes as they are always "...on another call." This all started with my WICO LIFE 3 which finally "died". On 3/23/2023, I got a new phone but it would not turn "on" so I called the next day & spoke to Joy who told me she'd send a replacement which I got on 3/31/2023 but this, too, was damaged. I called for a replacement & spoke with both "Four", Blair & Ysa who said a new unit would be sent (conf #[protected]). The latter said she'd "upgrade" the model & she'd activate my WICO so I could use it in the interim - needless to day, that did not happen. I had to pay for the next unit, ANS Artia, as it seems the warranty period had expired - that time period seems to keep changing each time a replacement is needed so that you make money! I got the Artia 4/12/2023 & it has worked well until now when it again went "dead". I had to now pay for FEDEX shipping charges in order to receive another phone as, again, the now-3-month warranty period had expired! So far, I have now sent back four (4) phones to you but once again, was promised a PREADDRESSED RETURN LABEL which I have not gotten & will have to call tomorrow (9/5/2023) in order to have it emailed to me. Your service has decidedly gone downhill in the 12 years I have been dealing with you & I do realize/appreciate that this service is FREE to those who need it but your Customer Service MUST be improved no matter the cost & terms of a warranty also must be explained more fully.