Assurance Wireless
Reviews and Complaints

Like the title states; there are more than just one malware pre-installed on these phones. I tried to chat with tech support and they just stopped replying because they can't do anything about this since these malicious programs are installed in the ROM of this piece of crap. I have hard reset this phone more than 5 times and it comes back with same issues. At this point I have no option but to file a formal complaint to USAC. I tried to let you know and gave you opportunity to get this right. Have a great day!

I applied to Assurance Wireless and was approved and received a welcome letter from them dated October 15, 2021. As of the writing of this complaint I have yet to receive a phone.
I have called three times now, including the most recent call (tonight, November 10, 2021). Each call I am told my phone has not shipped yet, but they promise me they will put it on priority and I should receive my phone in one to two days. However, one to two days pass, no phone. I am being told they do not have enough staff at the warehouse to fulfill and ship out phones. I can sympathize with their issue, however, they are taking applications for lifeline services, its troubling to me that they are still taking applications knowing they are having difficulties fulfilling these orders.
This phone call to Assurance Wireless was no different than the other two calls I placed, I was assured my account will be prioritized, that I will have my phone in one to two days (even though it hasn't even shipped yet). Also, they gave me a phone number with an area code that is not my area code, upon questioning them I was told when, or at this point, IF, I get my phone, I just need to call and they will get me a new number with the proper area code, I hope this is the case.
I am writing this complaint hoping you can be of some assistance to me. Thank you.

ID # 102641 Phone # [protected] Left without no phone service while waiting for a replacement phone.
URGENT! Need phone service reconnected ASAP until I have received replacement phone due to need for phone calls for emergency medical service, & doctors appointment if necessary due to CANCER GALL BLADDER SURGERY to which I am now recovering with several tubes in my body until healing is complete. Would deeply appreciate any help you can give me due to URGENT need of phone service. I am 80 years of age!
CURRENT WITHOUT ANY PHONE SERVICE PERIOD!

hi assurnce wireless

Ever since I switched to AW (was with Q-Link, but got out of there quick when they were raided by the FBI) I have not been able to recieve phone calls. Can do everything else, but not recieve calls. Have talked to them at least once a week since early June when I switched to them. They have tried numerous fixes and work arounds, , even sent 2 replacement phones, but still nothing. They keep telling me they're sending tickets to apparently no one since nothing changes and no one contacts me. This is ridiculous. It's been almost 5 months and its always the same thing. I'd switch to someone else, but now I'm afraid to. If the service is just as bad with another company or if I still can't recieve phone calls, they (AW) will have even less incentive to fix the problem.

For a few months the data service was ok. Starting this summer it started to literally disappear, along with the phone service. Both icons would just disappear. I couldn't even make a phone call. They replaced the phone and these problems continued. All the years I've had cell service I've never seen anything like this. Meanwhile the government is paying for what is actually fraudulent business practice n needs to put these felons in jail. Yes, I've called n called ad infinitum.

I have called numerous times to try to get a Assurance Lifeline replacement phone for me.I am eligible for the free phone. They keep saying they will send it to me and even asked me my email to give me a tracking number and i have not received anything! I have waited over a month for a phone to be shipped in the mail. I have waited and waited and still not even a letter to tell me anything when it will arrive. They dont even have an email to contact them but they expect people to call them or write a letter. They are so slow and not vert efficient.

got my new sim card it wouldnt acctvate after at least 10 calls the supervisor had me put my old sim card back in and i had text and could call out but no incoming calls so once again i called qand they donot know what they are doing...do the cancel my account i cant evenget i..please help me

Https://1drv.Ms/w/s!ahov1yau6iyxjnvf3wd_yqkqvxyn

please the honorable speaker of the house of representatives, hon. Nancy pelosi, honorable nan whaley, the president of the conference of mayors, cnn news, fox news. Nbc news ny times, bbc news, abc news, walmart and kroger, please i need you help.

I beg you to help me to make sure that this message gets to all the mayors, all the governors, all the state legislators, all the city and county council members, all the members of congress, all the united state presidents past and present, all media executives. All tech company executives, all ceo, administrators and managers in all our companies, great chain stores, all the chiefs of staff, all the military commands and commanders and most importantly all the police in united states and all the police and sheriff departments, thank you so much and i dearly appreciate the help - amen

ike ogbonna nwangwa.

Get outlook for android

10/05/21

note: the clandestine government called a meeting yesterday (10/04/2021) and told all the media, all the tech companies, ceos so many other s to to support them to overthrow united states government.
The clandestine government said that they renewed the agreement they had with them that was expired, and within this one year, no media will be constitutinal nor democratic, no prosecution, america will still be under siege and within this one year ike nwangwa will not be around to disturb them again.
According to their spokesman, he said that part of the agreement was that all things will remain the same until they find a solution. (which means that the constitution of the united states' of america is not a solution)

the supreme court justices in all the 50 states and district of columbia.
The judges in all the 50 states and district of columbia.
The department of justice and fbi (federal agents) all of these formed an organization then moved and seperated themselves from the united states government, seperated themselves from the constitution of united states of america and formed another government, they only oppose the government of united states of america.

This is known and called a clandestine government without a country that opposes the instituted authority and ordained by god which is the united states government.

The clandestine government is also known as first idiots, they are no more citizens of united states, they cancelled imputation when they announced (no prosecution.)

they bombed world trade center on 9/11 and are responsible for all the terrorist attack in the united states and around the world. They have captured many nuclear engineers in the past and now captured my brother chudi nwangwa.

The clandestine government without a country have sold our children in millions with the signature of the justices and judges on the receipts.

They have killed our police men and women, they wear our police uniform then kill our citizens and all the crimes and terror they commit the go around and tell the world that united states government did them but our constitution says no.

They have made many attempts to overthrow united states, they are on our payrolls, they have the secrets of our government and follow in all the decisions of the united states government but they are enemies of the state.

A terrorist organization is a clandestine government without a country that opposes the government or the instituted authority that owns the country.

They cancelled imputation which is the constitutional line of communication between the government and the society.
Nb: whenever for any reason at any time communication is cut off it has always been an enemies activity. So by doing that they besiege the country and cut off the government from the people, they also have and maintain many burial grounds, they kill in many ways, by gun. By injections in the hospitals, by nuclear poisoning and by bombs whether you fly nor floor.

As a clandestine government they refuse to submit to the authority of united states government, no 911 call, no police records which is the beginning of imputation, if they see any police talking to you, that police is dead, they warned the police not to talk to me or even wave at me and those who did last month last two months, i do not see them again, they have been killed.

August of 2019 i answered the invitation of oak ridge tn police to make a police report so they can find and give me my brother and children, inside the police department building, one judge, one fbi and one attorney general kidnapped me, all the police were on hand cuffs, some were killed, i mean at oak ridge tn. They were many of the justices, judges, fbi and department of justice but only three came out to kill me and was looking around to see if any body was around.

They captured chudi nwangwa my brother and a nuclear engineer (11/24/1954) captured gos nwangwa my disabled daughter (01/31/1995) captured evan nwangwa (11/28/2008) and capture phoebe nwangwa (10/17/2014) all since 2016 till now and have refused to release them to united states government rather have threatened war rather than prosecution.

They seized all my paychecks, my house, my jobs my personal businesses both here and in nigeria, stole my wallets several times and maxed my credit cards, retired me secretly then process all my benefits, seized all my cars and use my name to get money from companies, used my name to get food stamps from many states, and seize my food stamp and all my benefits, as at today, no income, no money, no food and no housing, my family taken from me and vowed that they must kill me or damage me.

They have close my whatsapp account on my device, they hack human beings, they hacked my phone, reroute my emails, block email addresses and phone numbers, seized all my degrees and certificate and government documents and poison me in any way possible and have plans to bomb many companies they have duped using the united states government name across the glove in other to hide evidence and kroger is one of their main target this time among others.

Remember, since they announced that there is no prosecution, mainly to cover the bombing of world trade center on 9/11 but as first idiots, they do not know that crimes are not covered, and the demands of the law must be met, and in other to do that the law must be enforced, in not the society will not be protected, government will not be preserved and system not secured, so please the government of united states of america, the congress, the state, county and city governments, the president, the police, the governors, the mayors, congress men and women, we cannot afford to loose america.

Therefore, do not be afraid of their terror and tough talk rather be strong and courageous we cannot afford to loose america, we must and cannot set anybody free no matter what, they must face justice and cannot get their citizenship back. We cannot beg them to submit nor surrender because the constitution of united states of america have no apologies, if they do not submit nor surrender, then the government will crush their head, because they cannot reproduce our law, so do not surrender our constitution to the enemies of the state by setting them free without enforcing the law.

Again and most importantly, the constitution of united states of america is our character, so to defend and uphold means to defend and uphold our character, now if we set them free and dot enforce the law that means those are our character and constitution, god forbid amen.

Humbly submitted,

ike nwangwa and the best way to reach me is still through knoxville tn police department [protected] ).

After the cell phone company decided that my phone was beyond repair and I was eligible for a replacement I was told that I would receive it in 5 to 7 days that was on September 13th I have called numerous times each time I'm told that it will be one or two more days mean while a tracking number has not even been issued yet they will not cancel and place a new order and it will not allow me to bring my own phone to hook up to my service it is a government free cell phone so it says if they can do whatever they want because I'm not a paying customer that's how it seems

My phone quit working they sent me a replacement and the phone they sent didnt work while waiting for third phone they shut off my service I had to reapply I did and still waiting on phone I got no notice of service of turned back on new phone should be here Wednesday the first time find told me new phone would be sent after 2 weeks I called back to hear that no new phone was ordered this isnt right I had to reapply and go through a bunch of B.S that never should of happened none my fault your service is awfull.

When someone call my phone it won't ring I can't hear my phone ring

I just got a replacement phone--language on it is Afrikaans! No hope of using it or even getting it started. I'm older and needed a phone with larger numbers And one that would work right.
Order # aw toma-8564524
SKU: CP 320AS2JB
pHONE IS NOT DAMAGED--BUT LANGUAGE IS FOR SOUTH AFRICA. THIS IS HOPELESS GUESS I'LL HAVE TO SWITCH COMPANIES OR GO TO AARP
THANKS--SORRY! WAITED TOO LONG ALREADY--AND YOUR PHONES AREN'T WORKING FOR ME. LOTS OF IMPORTANT MISSED CALLS.

To who it may concern,

I applied online for a smartphone on August 8, 2021 after an encounter with Assurance Wireless at Walmart Supercenter on Princeston in Orlando, Florida. There were two people there qualifying for the phone. After giving them all my information, I qualified. however, they were asking for $50.00 dollars for the phone that I did not have. Thats the reason I qualify.

My application was approved on line and was told that I would get a phone with the unlimited service, unlimited talk, text and data. I had to wait 5 to 10 weeks. I am still waiting for the phone. I did NOT received the phone. But customer service could not understand that. There were 2 investigation, so they said about phones that were sent. It seems someone does have the service and the phone because I received two letters about not using the phone and that I would loose the service? I do not even have a phone number. I never installed or anything because I did not get the phone.

thank you

Soraida Sanchez
2048 Mercy Dr.
Apt. 305
Orlando, FL 32808
[protected]

I called Assurance Wireless to report that my Assurance Wireless phone which is a wikko phone was flashing bright colors on and off it look like it was trying to contact aliens or something I called them to see what could be done and first I spoke to a gentleman who works there he gave me a reference number and everything inside of my new my replacement phone would be in the mail we hung up I got off the phone well last Friday which was 17th of September I called back spoke to a lady and told her exactly what was going on with the phone again told her the gentleman gave me a reference number I gave her the reference number she typed it in and said okay it has not bourbon shipped out I am going to put in a rush order for you to get your new phone and 3 days I called today and Assurance Wireless wants me to pay them $25 that I don't have so I don't know what in the world is going on wherever you guys are at but I am on disability and I have always depended on the sides Wyler's to cover my butt to make sure I am able to speak to my thirteen-year-old daughter and for about I don't know since my stepsons birthday September around September 10th do right now is where I am having my problem with Assurance Wireless still I all I'm asking is it Assurance Wireless do what the hell was said to me at my first phone call with the gentleman that y'all need to keep you record it so that way when somebody scam somebody on disability like has been done to me you guys need to go ahead and hold up your end of the bargain and just go ahead and send me my replacement phone that is all I ask I wasn't asking for a replacement phone I just asked if there was any way that somebody was willing to help me figure out where I could get a replacement screen for the phone I have but the gentleman said he would have placed the phone and I am yet sitting here with my phone right now in front of me going looking like a damn flashlight

My battery went down the phone won't charge I've had this problem before

I've called and talked to 3 female representatives they hung up the phone and didn't assist me I head females laughting in the background c

Can you please turn on my phone the' new number" is [protected]. Ida Simpson
3245 S Prairie Ave. Chicago, Illinois 60616.

I live in a HU d Senior Building and receive a monthly Food Link Card

Ida Simpson

Mobile number [protected] is being spoofed hacked along with mobile web address associated with such [protected]@gmail.com calls being diverted, blocked, for instances calls being diverted or blocked made to FBI in Dallas, hackers spoofers pretending to be as such, look at phone records listen to calls, Facebook account hacked associated with mobile device web address

Some has a cell phone in my name and has had for over a year. It needs shutoff and reported.

In May I started having problems with Assurance Wireless because they didn't understand that the lifeline was separate from the EBB program. I quickly figured out the problem & rectify the issue. I do not have the EBB on my lifeline free phone. It is used for my internet. I've had Assurance Wireless for quite a few years now & never had an issue with my automatic payment being withdrawn at the beginning of the month. As soon as I told them that they could not have my EBB they stopped doing my auto-pay withdrawal. And every month I've been having issues with running out of minutes because I did not know that they were no longer going to automatically take the money out of my bank account. I have gotten every excuse and every reason why and each time I straightened it out paid for my minutes and thought okay it's fixed. But today was the final straw! Today I was just plain angry. I mean how many months does this have to go on where a disabled elderly woman is running out of her phone minutes & doesn't realize her phone is not working until she goes to use it and cannot. Thank God I didn't have to call 911 in case there was an emergency. I called and I was pretty upset and I'm being given platitudes and having smoke blown up my [censored] by these Filipino customer service folks. And in the past their niceness was great but I realized it didn't mean Squad. Who cares how nice you are if you're going to keep making the same mistake over and over for 4 months straight. And I keep getting the same crap hand it to me and obviously they don't know what they're talking about because the same thing keeps happening over and over. Finally this guy hung up on me because I was so angry I was cussing. Then he blocked my phone so I couldn't call back the customer service and then my phone was shut off completely. How to go use my neighbor's phone to call Assurance Wireless. The three hours I went back and forth calling Assurance Wireless customer service and they kept hanging up on me. It didn't matter whether I was cussing or not they just didn't want to deal with me. I have never been treated this way. I have never had such a problem with the phone company before. I'm paying every month for unlimited minutes and paying for extra data. I've never given Assurance Wireless a lick of trouble. I've been a good customer. I've always been happy with my service. I have recommended Assurance Wireless too many people. But after the last four months I've given up. I'm not going to recommend Assurance to anybody anymore. The last person I spoke with finally told me that for people that are have the lifeline service they can no longer have their account set up where their payments are automatically deducted because of the EBB. It didn't matter how many times I called and try to set it up or that the customer service reps tried to set it up it was automatically turned off. They did this without informing me. They did this without giving me as a reason why and every time I called the customer service reps seemed oblivious. It was only the second to last customer service rep that informed me. And when I was like okay that's fine can I just call up and pay this every month and she was like yes I was like great let me give you my card and what did she do she disconnects me it's puts me through to some automated system that wants me to take a survey. I ended up having to call back yet again probably what the 9th time this is just so I can get this freaking bill paid. I do not mind calling up and paying my bill every month but I'll be quite honest that I am concerned because these customer service reps don't know their [censored] from their elbows. To be disconnected and not helped for 3 hours is unacceptable. They were being spiteful and Petty and not doing their jobs. They purposely sabotage my account by blocking me out of it. I couldn't go online and get into my account which was one of the things I was upset about and I couldn't get anyone to help me on the phone. No one seemed to know why my auto payments for it coming out and no one seemed concerned about it and everyone wanted to blow smoke up my [censored] and just tell me that I ran out of minutes. This is not the way to do business even if you are providing a service to low income people. Just because we're low income does not mean that we don't deserve the same level of respect and care as someone that's paying a $400 a month bill to a regular cell phone company provider.

I erroneously applied for the unlimited plan forgetting you can only have one. I need the EBB plan at home as it drives many devices. I have called the company 3x to have my plan changed back to the 10000 min/ulim text/4.5G data. Each time they tell me it has changed, and each time I check it is back on the unlimited plan. They are committing FRAUD by not carrying out my wishes. I am unable to change back to the other plan as their is no option on their site to do that online. The new provider for this service is to blame. I NEVER had a problem like this when Sprint was the provider. I want back on the old plan and do not want to have to make another fruitless call. A waste of time and a stressor. If this change is not done, I will contact the FCC about this fraud.