Assurance Wireless
Reviews and Complaints

I have been a customer for over 10 years and when my phone broke, I upgraded and it took 4 or 5 months for them to send me the upgraded phone. Then my phone broke again and when I received new phone I did not have time to set it up. I was sick and out of town staying with my daughter. It took me a couple of months before I was back and able to transfer my info and get phone back to Assurance. Shortly after mailing phone I received a letter stating my account was temporarily suspended until phone was received. I waited a couple of weeks and still no service. I finally called, 3/21/18 as there was definitely time for phone to be received and posted to my account, first, I was told phone hadn't been received which was impossible as it was in an Assurance wireless return envelope. She checked again and said my service had been cancelled. I was mad so she said she would do an application while I waited on the phone and get me approved to have service once again. When she finally came back to the phone I was told my address was not in their service area> What kind of [censor] is that when I have been at the same address for the entire time I have had assurance wireless phone service. I am livid! I will not recommend Assurance to anyone, actually I will try to get anyone I know with Assurance to change companies!

I've never seen a company who has a team you're so bad at customer service I have such bad sportsmanship did they go out of their way to almost pick a physical altercation with a fellow competitor by instigating it one way or another there is a husband and wife team that run their own team of Agents what are there specific locations that I'm talking about is at 53rd Street and Washington in Phoenix Arizona if they do not get their way I've seen them yell at customers actually mail across the parking lot I seen them get in their competitors face bad name and I can't believe it's been that long

I am 70 years old disable person (on Goverment program). The telephone service provides telephones(ZTE) which is completely useless for me because of many technical reasons.
That's why I tried to switch to another service allowing me to use another telephone my neighbor kindly presented me.
I called to National Federal Agency and they told me that it's not a problem, just call Assuarance and ask them to de-enroll me from their service and by March, 19 I'd be able to go with the service which allows me to use my own telephone.
What is now: I don't have telephone wireless service at all (Assurance just disconnected my service). And Assurance just told me that if I also would like to de-enroll from their service then I'll not be able to use any Government wireless service for 2 years.
I'd like to get the confirmation if the service followed Government regulations or just instructions how I can switch to another service as soon as possible.

In June of last year a representative from Assurance Wireless was here in Albany. He advised me to disconnect my Safelink phone in order to obtain an Assurance phone. I am disabled and need a smart phone to use patient portal with my physical and mental health providers. I followed your reps instructions and has my safelink phone disconnected. I have been without a phone since June and Assurance continues to deny my applications. I need a phone and will be contacting the Federal bereau of consumer affairs. Send me a phone please.

Grace and Peace. I have restricted my Lifeline services because of following: My phone has gotten destroyed. I emailed Assurance Wireless to ask about an replacement. But to no avail. I was not allow a New Phone.. So I emailed them recently and ask what Mobil Flip Phone can I buy? When mention of Virgin Mobil phones on amazon.com. The email said "Virgin Mobil phones (All) are no longer reliable or compatible to the Assurance wireless Lifeline Program.. Then... The Male Respective told me tie get from Walmart.. An Alcatel One Touch speak easy phone.. Or a ZTE Quest.. But the funny thing is? They are both by Virgin Mobil. Assueabcewireless does not care about blind disavlwd persons Luke myself. I cab use a Android Touch Phone!" BECAUSE I AM BLIND!" In one of my eyes! So I have No! Phone! And I am But told what exact Phone to but as a replacement. Because most Flip phones are named differently.. I Need! Help!- either by Virgin Mobil? Or Assurance wireless ASAP. Thank you! Ms. Gayvette Bruce..

Today, I call the essurance wireless company for replacing the cell phone. The person was so rude and mean with me. This was the first time that a person was so mean on the phone with me. I am always being a good behavior person with every body. I didn't understand some words, So I was like sorry, excuse me because I was unsure some terms. Instead of explaining that terms, he was yelling at me and was repeating that words very rudely. Kindly have a good behavior with every body. As a human being, I understand that sometimes time could be bad for a person and it effects the behavior of a person. But it is not necessary that you should be rude with any body. At the end of the cell I was like crying and I ended the call by saying that it's okey. Because I know it was my mistake not to know that terms. But that gentleman has no right to be mean with customers.

I was loyal customer for years with Assurance wireless. I have bad phones from your guys like Kylecar phone, and Zita phones. alot of them. You have worse customer service people and technical support ever lousy. I brought two umax phones because i was tired of your zita phones breaking down. the second phone i pay for i got Monday, and it start to work thru Wed. today it did not, I try to get help and your employers Pretend to take my back up phone number and to call me back and they did not. This is second time two employers lied to me. I have call back to get help with my umax phone and they were impatience and mean. Hire patience and kind people with manners. You are lousy organization with getting quantity cell phones and service.

My name is Mrs. Ellis I was born iun chic mass sac air force base hoop. Someone disrespected my uncles both by saying and telling everyone that this company was sold, which is a load of grap. It was left to me along with city data, know mind you I don't care that The guyu who looks like my common law husband Q puts his name on it however I do mind that thw gazzwett said in Larry don tucker obit my mother alice was not even mentioned. I don't care who did it but know thast I am not married to mike delk so what evber the delka andersons are twlling you is a lie, ron use to work for bank of America onm London and is one of the biggest thiefs there are, that is were a few of the ellis jenning tucker knoxx, hall hoover haizer and Phillips underwood accts are, so if your business are running short don't be quick to blame mel like I did. MM should know they are trying to do to mark and david and leon whaty they did to my dad Richard tucker. abe brother is already in jail, so is shawn whether my brother is alife or he got murdered is of no comcern power of attorney doesn't appy because my mother was not told of anything and neirther was miss turner shane, tammy, heath and xlint my step rtelatives liks, I have only one business partner my brother has been gone 4 years of cancer. Its ok that we weren't told about the reuniom. I don't want to go to court and I don't appreciate you taking power of att over jj with out telling debz q girlfriend that me, She is my blood, I know about the quick claim deeds, about david selling the propertiesd and IO knowq about susan Ericka and linda and laura flying back and forth do they know that my cosin lea was in a serious car acct 3 years ago and her mother in mesquite tx wasn't told I would have test for Kathy but I wasn't on vac I was in JAIL!

This is in regards to continued denial of recertification application since last year. More than ten (10) times since about October of 2016, all required documents were sent several times and nothing has changed from the first time application was approved to present. social security card, address, date of birth, EBT/Medicaid Medicare information, all are still the same nothing has changed but they have continued to deny for no reason. I was thinking of reporting to government agency but I hope this resolves the issue and there will be no need to escalate my complaint if not, I will contact the government to complain about this issue.

Name: Bridget Amaefuna
DOB: 10/23/1931

Got phone can not call in our out can not text can not enter email can not do anything with this service how does this work did I get the phone it work for a few days then stops completely does this company do this to everyone my first phone with this company I'm a very sick person in very much need of a phone then nothing it is very hard to trust the free part of this company is there any possible way to fix this phone and or restore the service

Given a fake tracking number, fake application number 3 times, the customer service on Twitter lied to me, All on 8-21-17&8-22-17. On 8-18-17 i completed a request for service and called the customer service to verify that it went through and also told to call back on 8-21-17 since I was transferring my discount. Well since I have been lied to from assurance wireless previously and made to do my request multiple times so on 8-19-17 I also went through the automated system . So on 8-21-17 I tweeted with customer service on Twitter and I was told that I was approved and to call the [protected] to get further information and when I called I was told that my application on 8-18-17&8-19-17 did not go through & and that i could do a new application with her and I needed to contact the Cali lifeline administrator which I did and was told that I was pre approved on 8-19-17. So I called assurance wireless back at the [protected] number and was told i approved and given a tracking number that was fake. So on 8-22-17 I called assurance wireless to verify that if the tracking number given to me was correct which it wasn't and I was told that my application was not approved and that it was still under consideration and I was told an application ID number that was actually a phone number that I previously had when i had assurance wireless service and then i called back and was given another not real ID number so I called a third time to actually get my app ID number and I asked to speak to a supervisor and told me and try to claim that it was lying when i told him the numbers that I called he claimed that [protected] was not an assurance wireless number which I stated that it's the number that was on the application form. I really would like to get my enrollment request canceled so I can go and switch my discount to a company that does not lie to their customers

On August 17th, 2017 I and my friend wanted to get one of the free phones so we stopped to try to get one and it was two gentlemen giving them out at the location of 14598 7th st in Victorville at a dd's discount store. As we waited our turn we noticed that the African American guy that was helping a lady out his eyes was very very bloodshot red and he was wobbling around barely could stand and his words were very slur. The lady had a child with her and told him one second while she attend to her child at the same time the guy with an African accent signed the lady's name on his tablet the lady then turned and asked him what did he sign he said no worries I just signed your first initial and last name to authorize me to submit your application and the lady said that's ok because I didn't you did and cancel the application I don't know if he cancelled it because he told me to wait a minute after she walked away I ended up waiting 3 minutes and when he looked at me and asked if I had my ID and my medical card all I saw was red and his face being intoxicated or under the influence and I said nevermind and walk away I was interested in getting it phone from you guys but not anymore from people like that who signed people's names and go to work under the influence for your company and this happened in the city of Victorville at 7th and la paz drive on a Thursday evening

Since 6/2/2016 I have been told on list for device then when contacted they state and provided me with a list of compatible devices due to waiting months later i then I purchased a new ZTE AWE which is a selected Virgin Moble Device.then was told about 40 Email later they were merging with Access Wireless.I searched access wireless devices Both ZTE AWE and LG G Stylo are sold on site for same lifeline service.I just recertified was told I would get device still till this day won't honer staffs decisions and continues to change customer services complaint or work order to a newer number and now they state Applied 2 times and system took me out and had nothing done since.or for that mater ever currently they refuse to act on knowledge with device info letter from them and knowledge o me infact never having a functional device since over a year now when pursuing some kind of action even to transfer my service to Access Wireless they refuse and and state i have two accounts which is not possible when asked them the number on account they don't understand if i have 2 accounts i should have 2 devices and 2 phone numbers.Past2 month been tring and of course still no action Istated to them to take care of this and gave them authorization confirmed address ect .Still they changed the account on web site and my account says past due and don't owe money and they changed dates and tried to backdate info I sent proo to them and used device aeek before they cut it off although i couldn't speak or use device I called Both my wife and son and on there site took screenshots of activity and dates that they changed and still to this day nothing done.If anyone knows who to actually get them to not lie or DeFroud Gov. and take money for services rendered but infact neglected I have around 90-100 Emails back and forth they still don't understand but they understand stealing from GOVERNMENT.I have each and every email or conversations that absolutely did nothing

I called several times and they said I am all set all I had to do is recertification I did it several times they said they going to send phone because my phone is broke over 2 months now today I call July 17, 2017 9:30pm I ask to speak to supervisor the lady put some body on the phone he said he is the supervisor Gaston but when he was spelling his name he pause n said let me see so I ask him if he don't know his name like he reading a name from paper after their mistake today they said I have do over a new application when the phone hung up I call back all of sudden same lady playing on the phone said I can't hear you call back again can somebody HELP ME

I need assistance. I habe applied for the assurance wireless mobile for my dad. I have pro ided all documentation and i keep receiving the same letter that my dad application has been denied because "your name and/or the last four digits os his social sexurity number could not be verified through the federal lifeline database". I provided copies of his drivers license, Snap, medicaid and aocial security. Mailed the application along with copies of the documents and continuously still getting declined. Today i spoke once again to a supervispr Katharine and told me ahe has documented everything. The application #[protected]. Not sure if this os going tp be resolved. I nees someone to tell me why the application i have submitted many times still getting declined. I hope someone can asaist me. Note. My dad had an account with assurance wireless but due to unuse phone was cancelled. I was told he can reapply oncw again and now its been a year rwaubmitting this application and getting declined. Need someonw to push tgis forward. I will appreciate your prompt assitance. Thank you.

My 87 year old mother no longer is driving much so I am taking her to her on her errands one of them 99 cent store .I was shocked they have a table inside the storefront . The salesperson was standing in front of the table with clip board and very pushy would not give . His aggravated reply to my "If its not too much trouble would you mind letting us pass? " was with a grunt I think and a "Say excuse me !" ...wait .What?WTF? Why would any company keep this up no idea? The sad part is the second trip went something like the first .

Over the years I have found the Customer Service at Assurance Wireless to be, in a word, USELESS. Polite, yes. Apologetic, yes. Able to respond with a too long, repetitive email, yes. Able to resolve even the simplest of issues, absolutely USELESS. Whether they are inept, incapable or are ordered not to resolve the issues we contact them with, I am still not sure. Five dollars was extracted from my top-up account on 11/19/15, however I never received the additional 250 minutes that the $5 paid for. Even though I pointed out the simple problem - that my account was listed as a "free 250 minutes and unlimited texts", instead of the "additional 250 minutes for 5 per month", the problem has still not been resolved as of 12/1/15. Sprint reps - who were capable of swift resolution - seem to be no longer available. Perhaps Sprint needs to take more responsibility. My advice is to do whatever you can on your own and do not rely on Customer Service at all.

I am chopper 287 ssc [protected] I am Harold Nellis Ellis real bio daughter My step dad is Richard Lowell tucker and The Jennings are my blood and my nieces and nephews the shipleys tuckers . I have been very patient with all of the crap going on in ca. I have evry site on the phone that has been posted about me. I am not a hookr nor do want to be called a devil worshiper. If the real Kassie and The real Dannica and the real chelsie dopn't lay off The real real aunt of yall is going to call to the real sherryturner. I am going thru a Major federal identity theft along with my cousin Lea carolll who I did see with lshawn the double. I dont know if yall remmeber this but your aunt alice was really married to Harold. If you want to contiue to be be broke keep messing with me. As far as the SDPD. If you dont make Leon Pogue my secret service partner I will leave and go to another state and press charged there, I cant and will not do this without him. He is going thru the same thing that I am he just dont remenber. I will not give up and I will not Give in. Unless you want to be all over the news quit posting me I have to wait for my phone to get my phone turned back on .