Avas Flowers
Reviews and Complaints

As someone who values the sentiment behind sending flowers, I must share my disappointing experience with Avas Flowers. I ordered a bouquet for a special occasion, hoping to bring joy, but the delivery fell short. The flowers were not as advertised, the service was lacking, and the overall experience left me feeling let down. It's disheartening when a gesture meant to convey love and care misses the mark so drastically. I had hoped for a beautiful arrangement to brighten someone's day, but instead, I was met with disappointment. Moving forward, I will seek out florists who prioritize customer satisfaction and uphold the integrity of their promises.

1. Flower Tech Center, Inc. DBA Avas Flowers, is a broker. While your client is the florist, without consumers neither the broker nor florist can make money. Hold your florists ACCOUNTABLE for the products they are selling through YOUR company.

2. If you are unable or unwilling to do so, allow the consumer the ability to know the name of the florist, so they can directly contact them, and do your job for you. How? BY HODLING THEM ACCOUNTABLE.

3. Disclose the "service charge" up-front. To do so at check-out is sleazy, leaving the consumer with a bad taste in their mouth. Just because there are many other options to Avas Flowers, it doesn't negate the responsibility of transparency.

4. Update your survey to allow photo uploads to help YOU hold your florists accountable; otherwise, consumers are left with little to no options and will NEVER use your company again and post all sorts of negative reviews on-line.

5. It's not that hard to make this a win-win situation for all involved: If your customer knows you have a watchful eye, chances are they'll do better. If they do better, your customer makes more money and YOU make more money, too! If your consumers are happy? Well, the sky's the limit, they say!

Lastly...I'd been happy paying the $90 if the florists would have even tried.

I call to order 8 centerpieces for my granddaughters baby shower, everything is great they take my order of almost $500, say they can be delivered, I hang up and think everything is great. Not ten minutes later my phone and email start blowing up they don't have the flowers I ordered and please pick another delivery day. Then start trying to sell me other flowers I didn't want, it was an absolute nightmare. I was on the phone with them for 40 minutes, finally after putting me on hold six times and coming back offering all these discounts in their scam to give me what I didn't order, I kept demanding they cancel the order and credit my credit card. Finally got it cancelled and credited then had to go on a mad dash to find flowers with a two day notice.

Placed an order on Oct. 20 for a funeral on Oct. 23. I provided the delivery info on the website, then got an email asking for the same info, so I gave it again on the phone. The funeral was Monday, but I was notified via email only today (Wednesday, the 25th) that Avas had canceled the delivery two days ago. Timely? Very. Not once did they CALL.

I didn't ask for same-day delivery, I gave them a three-day head start.

It staggers my comprehension that a professional company that features deliveries is too incompetent to do what any teenage pizza delivery driver does several times a shift.

Now, after reading the reviews (should have done that first), I decided to go ahead and contact my bank, so as to be proactive in this matter.

These people don't deliver. And, according to the reviews, they don't reimburse, either.

Received flowers from avas as a gift. They were sent without any type of moisture and looked unhealthy. The next day they were worse! Sent pictures and complained but they didn't make it right. So unacceptable! They just gave the giver a 20.00 credit ...horrible was to run a business. Never will use them again! The pictures are 2 days after receiving the order

I ordered flowers on Friday to be delivered on Saturday. Every time I checked the status, it was scheduled for Saturday, then it was scheduled for Sunday, then it was scheduled for Monday. On Tuesday, after an HOUR of pushing buttons I got to speak to somebody. They were going to schedule the delivery for Wednesday! My sister was at a vacation rental and was leaving on Wednesday! SHE WOULDN’T BE THERE! Had to cancel the order. Never, ever going to order from Ava’s! I will spread the word too. So disappointed!

I ordered flowers for my sister for her birthday. Order # [protected]. I received a phone call at 5:40 est stating my order will be delivered on friday january 10, unexceptable after I paid for $24.95 service fee to be delivered on january 8 (birthdate). The customer service agent talked over me, which angered me more. People... Do not order from this company!

The subject floral bouquet of Lillies & Roses were ordered and paid for electronically through direct telephone conversation with sales representantive on Sunday 04/21/2024. Item # [protected].

Flowers to be delivered to Shannon Serrano at : 286 Aquarina Blvd, Melbourne Beach, FL 32951. Item was never delivered. We had numerous conversattions with AVAS Customer Service at [protected]. Customer service people promised delivery was in progress. As of now the item has not arrived. We believe we have been lied to and this outfit is merely a "Call Center" and has nothing to do with the delivery of floral arrangements.

We demand that we be refunded the purchase amount of $85.45 immediately to

Leonard Nolan at 547 Wildwood Avenue, Verona, PA 15145. Tel. [protected]

My name is Charles Clark. I have purchased an order for some flowers to be delivered on 14 February. They never arrive. I never got in contact with anyone I’ve been trying trying trying and there’s no reply to me about my order. I am requesting a refund for that order, my order number is [protected] I haven’t received anything. I’ve been emailing this is not right I need someone to contact me my number is.[protected] this has been going on too long without any communication from you guys and this is unacceptable. Thank you.

I am requesting a response for order #[protected] in which small chocolate was not delivered to 1914 10th Berkeley California to Joy Beverly on February 14th

If you people don't plan to correct this issue please say so and I can stop wasting my time

I don't know how I can be anymore specific than you did not deliverer the small chocolate I paid for nor did you reimburse me when and where it was supposed be shipped you have that information

My sister sent me flowers for my birthday on the 16th of this month. They weren't delivered until the 17th of January. I received a box with some roses a vase and instructions on how to cut them and put them in the vase that came with them. My sister called and asked if I had gotten my flowers and I said yes and sent her a picture at which time she told me that wasn't what she had ordered. What she had ordered should have already been in a vase with yellow roses and other flowers.

The order was supposed to be "My Sun, Moon and stars bouquet" and it was far from that. When called they were rude, wouldn't refund her money or send the correct arrangement.

I ordered a red and white spray for a family member who passed away and she was the owner of the mortuary where I wanted the delivery to go. Avas notified me that the flowers were delivered in Jan 9 at 3:15 but my son was at the mortuary and said the flower arrangement wasn’t there. The funeral services was the next day Jan 10 and my flowers were not there. I called several times regarding this after 5 days someone sent me an email with a sketchy delivery confirmation. I asked the director of the mortuary whose signature it was and she said no one at her staff signs that way. There are only 4 employees at the mortuary. I sent her a picture what I ordered and she offered to check the security camera where all deliveries were taken and that her assistant took photos of all the arrangements received. She informed me that there were no deliveries at 3:15 and no arrangements were received that looked like my order. I responded to the email from Avas Flowers who sent the delivery confirmation and that email address doesn’t exist. I’m still trying to get my refund.

I ordered a large tall expensive flower arrangement called : She's got Style, She's got Grace" for my sisters 60th birthday with 3 regular balloons and 1 mylar balloon 5 days before my sister's birthday Jan 8 2024 and chose the more expensive version of the image and added that to please deliver before 4pm. I got to the end of the process only to see after I hit submit thst they added a $25 service fee and another fee and jacked the price way more than I expected. My sister received her flowers at 7pm and sent me a picture of it. I could not believe how different what I purchased apposed to this miniature 5 flowers and a ton of baby's breath 3" vase with no balloons Bouquet she received. I proceeded to research the local store I thought I bought it from and wound up on this deceptive web page that lead me down a circle jerk. I eventually thought i called the florist who was very nice but said he'd have to find my order the next day and resend my sister the correct order. He asked if I could send a picture of what she got and what she was supposed to get. He infatically agreed that was a mistake. He texted me the next day that he had to order my type of flowers and should be able to still deliver them. At the end of the day he called me an said he couldn't find my order and doesn't believe he was the correct florist. Say What?!?! Now I'm scrambling to find out who the florist really is. Realize Avas flowers is a shell company and after hours got a person who said she couldn't tell me who they hired to send the flowers and would contact them. She got back on the phone and told me it went to voice mail. She said she told them I was missing the balloons and I told her the boquet I bought was far superior to what my sister received. I demanded a refund and she offered me only $25! I blew my lid and she then upped to half at $50 & I took my losses and accepted it because this wasn't ending well. Don't EVER EVER EVER ORDER FROM THIS COMPANY!

Wish I could leave no stars. The first time I used this company it was great but this time was absolutely awful. I ordered flowers and 2 add ons for my mother's birthday in advance to make sure they would get there on time. On her birthday I ask for an update on deliver status, by 5pm I got an update saying they would not be delivered that day due to certain flowers not being available. It said to call if that was not alright. I tried calling and got disconnected a couple times so I went to their chat bot. The chat bot is useless and just kept sending me through loops of unhelpfulness. I called again and finally got through just to be told there was nothing I could do since it was past the 2pm cut off time for same day delivery and I was assured they would be there the next morning. The next day I again ask for an update first thing. Around 1:20pm I get an email saying my order cannot be fulfilled and to call. I call and get through to someone who tells me one of the add ons is unavailable but they can add flowers to the bouquet and get it sent out that day. Okay that's fine but then I get a call 5 mins later and am told they will not be delivered until the next day. At this point it was only 1:40pm so it wasn't cut off yet for same day but she told me it was the store's decision and I was assured they would be delivered first thing the next morning. Today is supposed to be that day. It's already 2 days past my mom's birthday and after this is finished I won't be using this company again. Terrible service. Unkept promises. Do not recommend them.

I ordered flowers for my wifes birthday (11.23.2023) . They never arrived.

1) Ava's call center that speaks broken English said they could send the flowers on November 27 or Noveember 28, 2023.

2) I asked for my money back. At first they send me notice of a $10.00 credit and after I got another call from the call center they sent me a credit for the remainder of the order $97.40. I havent see the credit transactions on my credit card as of yet.

Avis is a flower broker run from call centers. I highly recommend that no one purchase flowers from them unless you are prepared for the nonsense I went through.

I ordered an orchid for my sister on her birthday and paid the extra funds to have delivered on the day which came to $98.63. It sent me an email to say it was delivered. I called my sister to confirm because usually I would hear from her, she is always home in a wheelchair also has a camera did not receive the order as said, call the company they expressed that they would contact their designer to reach out and find out what the problem was. They never called me back to specify that they have gotten a problem with the order, or if it was delivered , regardless, do not order through this company. It is a scam. I had to change my credit card and refute the bill. Now I’m going into the process that is so unnecessary and disgraceful. .

My parents ordered flowers through "Ava's Flowers" and checked the box for "condolence card". Obviously this was for a HUMAN funeral. Furthermore, my mom wrote a special, personal message to put in the card that specifically said "There is no greater pain on Earth than when a child dies". Ava's Flowers thought it was then appropriate to pick out a condolence card FOR A PET. An animal! They didn't even write my mom's message inside the card - they printed it out, misspelled it, and then taped it to the inside of this PET condolences card. They sent the card to the funeral and my aunt had to open this up herself while mourning the death of her child. Un$#*!ingbelievable. The amount of trauma this has caused my family is insane. Your child passes away unexpectedly and then, to rub salt into the wounds, some asinine company carelessly sends you a "pet condolences" card? Are you kidding me?

Late in the day, AFTER my uncle’s funeral, I got a text, with a phone number provided, to call Avas flowers. No one answered when I tried several times to find out why they were requesting that I call them. So the next day I attempted six or seven more times and I either couldn’t hear the person because the connection was terrible on the other end or they would hang up on me. A day after the funeral, I finally got through to a customer service representative toward the end of the day, after multiple attempts. The gentleman informed me that the reason they texted me was that they did not deliver the flowers at the funeral yesterday but were working on getting them out to the funeral today. Are you kidding me?! The funeral is over and done with! He said they were extremely sorry, but offered no explanation as to why they weren’t delivered yesterday. He said that he would call the family to apologize on Avas Flowers behalf. I questioned him as to how he thought they would ever be able to complete a phone call to the family when they couldn’t even complete an order they received two weeks prior to the funeral and couldn’t even answer their own customer service phone the +12 times I tried to reach their company between yesterday and today? I asked for my money to be refunded, and he told me to hold. He came back on the phone and tried to insist that I still send the flowers. There is no place to send them to, my uncle lived alone and the family all left the state this morning. How embarrassing that they received nothing from my family to show respect to theirs during this time of loss!

I ordered flowers for my sister at 4 am on 11/3/23. They were suppose to be delivered at 2 pm to her place of employment for her birthday and flowers never arrived. No call or updates on their end. Today is 11/4/2023 and still nothing.

I called in to talk to a manager and they told me that my sister left early so they were not able to deliver the flowers. That was inaccurate! I got a full refund. i will never do business with this company ever again. Who is Ava's Flowers?

How are they still in business.? This company is nation wide? I read many reviews and i felt upset for the people that had trouble getting their flowers , money back/ over charged and or flowers were not like how they advertise them on their website. My goodness especially during a time of loss. Unbelievable

I ordered on 10/23/23 a fruit basket for a someone that lost their father. First basket never made it to them but was said to be delivered 10/24/2023. Had to call their number several times to get through 10/24/2023 and 10/25/2023. I filed a claim and never received follow up from them. The person that I sent it too let me know they received it on 10/26/2023 and sent me a picture. They sent a very cheap basket that had zero fruit and all junk food. It had things like goldfish, cheese puffs, chocolates, nuts, and other junk food items. I had ordered the fruit basket specifically because the receiving person is a very healthy eater. I called back asking for a refund or at least a partial refund because what was sent was not what I ordered and there was no fruit in the basket at all. She told me because I ordered a "gift basket" she could not do anything.

I explained a few more times that when you order a "Fruits Abound" basket it should include fruit. This is their description online (The Fruits Abound Basket is loaded with crisp apples, juicy pears, and tangy oranges, as well as cheese, crispy crackers, nuts and salami. Great taste and style abound with this gift! Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.)

I recommend you find local vendor to order from and avoid ordering here!

On 10/22/23 @1:40 pm. I ordered flowers for a retiring friend. I called published # to confirm1st... if Avas delivers on base housing of Travis AFB, CA. I requested date for delivery as 10/26/23. NOT DELIVERED as promised so I communicated via chat & phone call on 10/27 early AM. It was supposed to be delivered at least by 0900 hours, in time before retirement ceremony. Another chat & phone call (put on hold for a long time by?). Another customer person retrieved my call while I was waiting...Marie (kudos to her). She was able to at least find out reason for non-delivery: "flowers not bloomed yet...but can deliver next day via FED EX...". Since retirement day is today & FRANKLY, I got TIRED of waiting & BROKEN promises...I decided TO CANCEL ORDER and I WILL not order via AVAS again...horrible experience...too much effort & time to pursue order status. RebeccaS.

Ordered two arrangements to be delivered on 10/18/2023only one was delivered not even in a base. That was no arrangements it looked like just regular roses you pick up at the market.

Called and explained the incident and was told they would follow up on it next business day on 10/19/23. Did not received call so of course I called back. They said they would call the designer to see what happened. I specifically told them not to redeliver since I would be out of the office the rest of week. They still delivered. We called again put us in 20+ min hold and ultimately hung up on us.

My husband spent $160.10 on the large Enchantment bouquet with a box of chocolates and a greeting card. I never got the chocolates or the card that he paid extra for, and the flowers were pathetic. They are nothing like the photo online, and we feel this company scammed us by sending this pitiful little bouquet when we paid extra for the large bouquet. It doesn't even look like the same bouquet, not to mention I never received the other 2 items that were paid for.

We've contacted customer service multiple times now, and we keep being told that they'll send us a new order but it hasn't happened. The last rep confirmed that we were lied to, as a replacement order was never even submitted.

Your company is ripping people off based on the hundreds of other reviews we've found since ordering, and we do not wish to do business with a company like this that clearly doesn't care about its customers.

Ordered the flowers on 9/11 for a guaranteed noontime delivery on Sat 9/16 for a Memorial service. Even had the audacity to charge me an extra $25 for guaranteed "freshest flowers and guaranteed noontime delivery"

Well, nothing could have been farther from the truth! Flowers were never delivered but I was charged $85!

I have called and called and also sent messages via internet. No one has returned my calls. One representative told me, at 3:15 pm on 9/16, that they were out for delivery and guaranteed they would be delivered by 7 pm.

As of now, nothing...We missed the Memorial service and I am angry and totally embarrased.

Today, 9/8/2023I I was notified at 9:06 AM PDT (about the time the funeral was to begin) that the Avas affiliate in TN would not be able to deliver the large arrangement sent by all the deceased friends and neighbors in CA. Are you kidding me?! You just let me know when the service is to begin? If I knew earlier I could have found someone else to fill our order. This is such bad customer service! Unbelievable! I asked to speak with a manager and got some girl who could not address my requirement to get the arrangement to the deceased family member's house today. She could only say that it would be delivered Saturday or most likely Monday. I asked to speak to her supervisor but apparently, she doesn't have one. Must be nice not to be accountable to a boss.

The least your company could do is refund the full amount of the arrangement for your bad service but I was told that you could only refund $25 (on a $200 arrangement, really?) I don't think I have ever been this unhappy about any company. What are you going to do to make this right?

Terri Marraccino

[protected]@gmail.com

[protected]

I placed an order and cancelled it not 10 minutes later. I ordered them on Wed 8/30 to be delivered on Friday 9/1. I cancelled shortly after and now they are calling me TODAY stating that they can't cancel the order because the flowers were already purchased. BULL CRAP ! You can't have the flower in hand for an order that was just placed & cancelled 10 /15 minutes later. I know how this works I've worked in a florist. I will be reporting them to my credit card company and to payment on this order.