Bangalore Metropolitan Transport Corporation [BMTC]
Reviews and Complaints

this saturday 10 sep 2011, i boarded a G3 bus from Velankani gate, Electronics city and got a ticket to forum. I paid 20 Rs. The conductor gave me a ticket written 7 circled on the back. when i reached Madivala, i asked him for the change. he said "next stop?" i said forum. he saw me and left the place. When i reached St.johns i asked him again. he nodded his head and left. When i was about to get down i went to were he is standing and asked for the change. he snatched the ticket from my hand and gave me a torn 5rs and a 1 rupee coin and by the time the bus moved. He has cheated me of Re.1. His behaviour is also atrocious. The bus number is KA 01 F 4587. It is from wipro gate till shivaji nagar. time is around 3:40PM. Please take necessary action. Next time i ll take a pick of the conductor also.

Today morning around 7:30 am when I was driving down to my office at Halasuru Road from Vijayanagar on my bike. I usually take Vidhanasaudha - Infantry Road - Join Kabban Road to reach Halasuru Road. While coming from Infantry road to join Kabban road. There is a free left turn to join to Kabban road. So as I daily do, I took the left turn and I was in left lane. However I observed that there was no vehicle for far some distance . But suddenly a BMTC bus, 144, Rose garden bus, bus number KA01, 1085 rushed on me and almost turn me down. Later ahead in the signal, I asked why are you rushing down? and that bus is suppose to take right turn in Cummercial Road - MG road Signal, but he was at his absolute left in left lane. I argued with me saying I was at wrong lane.
When I said, I will complain on him, he was carelessly said do whatever you want.

This is how our beloved public service works.

They don't really care about the people on the road. I really wonder how such people get the license for driving public service vehicles? Our beloved Govt. is also worried about this.

Really very bad, that we are in such situation.

Vishwakarma V Sangalekar

Hello everyone,
I boarded from Mej to 9 th Block( date: 10-10-10) and time may be around 11.30 am. Bus no is 3119.
The conductor Misbehaved with my family. And he scolded like anything. even the persons inside the bus got irritated from him.

im here to specify the complaint against bmtc conductor who have misbehaved with lady in date 26-03-2011.. bus no.290p.. unit/depot no. 10.. and vehicle no. KA-01 F-3686.. please consider this compliant seriously and take further decision on him.

hi
I'd like to know if any action was taken based on your complaint..
i was verbally abused by the driver of BMTC bus reg no.KAo1 3439 going to Magadi road.When asked at the enquiery if the Minerva mill bus stand is valid they told me that all buses that pass by from there are supposed to stop and this was done for the convenience of passengers.
When i enqiered the same from this bus driver he said that no one gives a stop there and I could do whatever i wanted.

I called up the BMTC toll free no 18oo4251663 immediately to confirm again.the diver demand me to hand over the phone to him and hurled abuses at the BMTC call center employee assuming it to be friend of mine and the whole thing a prank.He cut the call and refused to give back my phone on which i had made the call.

He went on abusing even after several attempts to convincing him it was a valid call and to cross check with any of his colleagues or superiors at the terminus as we were still at the KBS terminus.

He pulled the vehicle to a halt creating panic among all the commuters and started abusing me in public.He told the people on the bus that this is what i do always, that i call make fake calls and ask for invalid stops and that i'v been taking advantage of many other innocent drivers in the same manner.

The public in the bus was getting delayed and he took good advantage of it with all these stories he made up.He humiliated me in public till i was brought to tears and eventually forced me to get out the bus at that odd hour of the night.He refused to return my phone even as i said that i'd be getting off to complain about this incident to the BMTC office.After all the public asked him to return my phone only did he give it back.
When i went to the complaint office i realized that there are plenty of complaints informing the officials of such acts and none of them are taking any necessary action.

Not taking proper action will only add to more such events or worse happening.The drivers and conductors arrogant behavior and horrible attitude is no breaking news and has to be kept on check so i kindly request all of you to not let any incident go by unnoticed and to PLEASE follow up with all your complaints and give them their deserving punishment for their inhumane ways, however long it takes.

I request BMTC Bus route no. G11 to pass via Richmond Road and then go to Metro Station M.G. Road i.e. from Indian Express come via stadium, UB city, Mally Hosiptal, Residency Road (richmond road)& finally Metro station. It will be very helpful to public coming from Hennur Road, Lingarajapuram etc... Please also divert few buses viz mally Hospital...

this is dreadful behaviour and i so hope this problem hasnt upset you to much.what awful bus companies you have in bangalore.shame on them.xxpecker up and keep smiling.

Yes even todaya I was surprised to see that conductor giving me 75/- printed bus pass and a ticket of 5/- rupees. If price has been increased they should a plan to print the new rates accordingly. Not a systematic way the management has worked on it.

Did they take action?

Dear Sir/Madam,
I work with a leading bank and was en route to my work place saturday morning @ 8:45 and had an ugly spat with the conductor of BMTC bus 355 E (Kadugudi-Majestic) . Initailly he asked me to give me Rs.15 for domlur since i got boarded @ Murugeshpalya . unfortunately i didn't had change i had given him R.s20 but he refuse to take and rudely asked me to get down. I got offended and asked his name but he didn't replied & took Rs.20 and given me ticket. Later while getting @ domlur i demanded to return the change but he misbehaved with me. I got down without taking change since i was getting late to work. This is extremely unethical and unacceptable.
I am not sure how many such cases occur on a daily basis and proper action needs to be taken to stop this menace. I am just as disappointed as I have been with the Auto functioning in Bangalore.

Kindly take appropriate action against such unruly and corrupt conductors to help people from getting cheated.

With regards
Danish Hasnain

KA01F 8734 - 500DA (Driver on duty: Monday, Wednesday and Friday)

1. Driver has no respect on other drivers.
2. Driver is more egoistic and behaves arrogantly if someone overtakes.
3. Speed and overtaking rashly, scratching/hitting other vehicles.
4. Without knowing next vehicles, driver moves the bus left and right, causing damages to vehicles.
5. When he drives fast, tension for boarded passengers, whether this driver hits any bike/persons.

Eg: All mistakes from driver side.
1. With foot, he hitted one volvo bus conductor, when on quarrel.
2. Completely scratched left side of a new maruti alto car.
3. Daily quarrels with other drivers.

This driver is un-fit as bus driver.
Please take action on the driver.

Thanks.
Sunil

Dear sir, my name is Lokesh. i travelling in BMTC No.KA 01 FA 1157 from Nelamangala to Yeshavanthapur 258c pushpuk the time is morning 10.am in that bus behavoir of conductor is so bad, because the bus going slowlly there is no any trafic jam, the road is free. so i request to conductor go fastly. fast means not 100 km just 35 km so the conductor told me no i am going like what will you do. so i told why you are telling like that theen he say you talking like this i use my foot. talking in singularly. this is the way your conductor give respect to passanger. the conductor thinking like his own bus. so i kindly request you to take action .

Hi sir, my name is lokesh, on 12th October i travelling in BMTC Bus No.KA 01 FA 1157 AND rout from Nelamangala to Yeashvathapur. the bus going slowlly, there is no any traffic jam, the road is fully free, so i told to conductor please go fast the time is over. so the conductor told to me that i am going like only what will you do and i ask why you telling like thay and he say to me i will use my foot.he talk in singularly. this is the way your conductor treat the passenger so i request you to please inform to your conductor to give respect to others . they act like his own bus.

why there is no direct buses from hal to banshankari ?all the way daily we need to come till domlur and get another bus walking for a distance this inconvenience has to be resolved.thank u kavitha

This is regarding the bus route journey from KBS to 7th camp. Route Bus nos 271. The destination of this bus is supposed to be 7th camp but the driver and conductor don't take the bus till there very often. They simply make everyone to get down at jalahalli east itself saying that the bus wont go to 7th camp. This is very rude of them.I have experiences this 10 to 12 times and it causes inconvenience to many passengers. Please look into the matter and do the needful as early as possible.

Thank you

TO Sir, whom ever it may concern too. in evenings there is no proper bus service from Bamboo bazar to tambuchatti palya (T.C. Palya) and people travilling in this route is finding difiicult to get bus in the afternoon and in evening times. there is bus after every 2 hours only in this time. atleasst every hour let be bus. due to this many people are using there privite vechals to go to work. so kindly do the needful and so that more and more people use bus services. i am kindly requesting you and we would be very gatefull for you for this. THANKING YOU

I am passenger travel from coles park to ITC I travel in bus daily. On 7th May 2010 evening at around 6:45pm I climbed Pushpak bus (KA-01 FA 1271). Driver cum Conductor was very rude took money from me but was not bothered to give ticket. When i asked ticket he started saying I paid 1 rupee less (5rs instead of 6rs I was not aware that in Pushpak it 1 rupee more) so gave him rupee and again when asked for ticket he blasted me saying what good you are gona make to government, and dint even let me get down in my stop started yelling your fathers bus or what to stop wherever you want. This kind of rude and cunning behaviour is very bad .Kindly take strict action. Even inspection wether ticket and proper change is given to passenger should be done often.

I took ticket up to majestic from daasarali stop in bus route number : 250. I took photo of the bus and bus driver also. And the bus number is KA-01 FA-1830 . tme 1:30 to 2:30 pm

First i have to tell I am having breathing problem.In that bus no seats are free everything is occupied.
That Bus driver ( son of a ### ) scolded me and shouting at me to go to last of the bus to stand even no seats are there.
I said i am having breathing problem as i am having language trouble with these ###s low class bus drivers.
I said "i cant go to the back now brother.If any seats are there i will go brother". Is there any abusing words in my reply? Then what the ### that bus driver scolded me and comes to beats me in front of all passengers.if he is in my home town i would have beats him heavily and take him to hospital.But this is not my place so other passesgers consoled me and ask me politely to go back.That bus driver telling me to give the ticket and get my money back.Who the hell is this ### to ask me to go down? son of a ###.He allows other guys who speak kanada to stand in front.I like him to eat his kanada guys ### in public bus and smell their ###.. f*** this bangalore goverment.If they dont take action why the hell they are here? These bus drivers acting like bus owners.

Arrogance of Driver and Conductor

Today I travelled in TATA Marcoplo 96A bus with registration number KA-01 F8545 from Majestic to Basaveshwara Nagar at around 8:15 pm. Even though the bus goes to Basaveshwara Nagar circle, just because me and my friends were having Volvo buses both Driver and Conductor said the bus will not goto Basaveshwara Nagar and shouted on us and asked us to get down from running bus. Behind that one more BMTC was coming which would have killed both me and my friend. We got into the bus in Platform 6 where the bus was stopped.

Later the same bus driver and conductor moved the bus to platform 5 and were calling the Basaveshwara Nagar bus stop asking people to get in. Me and my friend got into the bus and enquired when they told that bus will not goto Basaveshwara Nagar, they told its there wish and we can complaint to whomever we want.

This is not the fast time I am facing this problem with the same conductor. He always iltreat the people who are volvo passholders. Also I observed that the conductor is not giving Rs.1 change to any of the passengers. Requesting you to please advise both condutor and driver to behave properly with the passengers.

Just to inform BMTC that i am boarding the bus at bommasandara bus stand. The Volvo bus (356N) starting from narayana hrudalaya is not stopping at bommasandra bus stand bcs the buses are going on top of the flyover and bus stand is at down. Can some one look in to this since we are regular passagngare of this bus and this thing started from past one month only when fly over started.

I have got in BMTC normal Bus from Jayanagar East End Circle and asked for Jayanagar 4th Block ticket. But conductor took 15 RS and and gave me ticket for Rs 5, when asked for Rs 15 ticket, he said no one going to check the ticket, you shut your mouth and sit back. Later he started his conversation with a passenger in kanada language and started abusing (by that time only 3-4 passengers were in bus).

Further he said you North Indians will be beaten up very badly and continued abusing like a mad. Politely I conveyed to other passenger that only I asked for ticket? Then he started beating me, no one stopped him because I was north Indian. Then I had no options left and ran away from moving bus near cool join(Jayanagar 4th Block) and started running to bus the depot as they might have likely snatched my mobile and laptop as well.

I complaint in BMTC office there. He asked me that don't worry, definitely will take action on him, first show me your ticket. Very wisely he managed to keep ticket with himself. When I asked him to register a complain then he said we take only BMTC Valvo complaints not for normal buses and also now you have no more ticket so no proof at all. When I asked to return my ticket so that I can go to police station for complaint then he also started abusing me.

Finally I went to Jayanagar 4th block police station. Inspector sent one police constable with me to BMTC office and they had some conversation in Kanada. Later he started threatening me that this bus ticket is forgery/duplicate. Where did you get this duplicate ticket? When they realized that I am recording every thing creepily then they gave me piece of paper and asked me to write a complaint, but I din't get any complaint number. And I am sure they are not going to take any action on that bus conductor.

Now I really scared and thinking :-
-- Don't be honest, it costs.
-- Better help a corrupt people and keep quite.

Hope for good response from BMTC higher authority.

For your reference I have attached the bus ticket here.
Also note that Ticket No.- AL83 048550

Please let me know if further clarification is needed and you can always reach to me at ranjanjha95@gmail.com

Thanks
Ranjan

Hy Hello sir / madom
Dhanushree
complaint for about condutor
The BMTC bus 285 M THIS IS DODDABALLAPUR bus .
In evey day, The students are sitted in seat when pregnent lady, and lady with bab, Older lady, came with near to students &, she wiil ask that seat to sit that students not allowed, and who they not ready to the give to seat, why this sutioation in bangloore . This things whill saw the condoctor quiot why .
please solve this problem ...

I was waiting to board a bus from Market to C K palya, BUS NUMBER KA 01 F2924 at Makkala Koota Bus stop at 9.30 A M. The bus driver didnt stop at the scheduled bus stop. Consequently I was late to my work place. This is very ridiculous. Only because of such staff the whole of BMTC is being accused. Such incidents have occured many times. Please take necessary action for avoidance of such inconvenience to the public.
Kruthika

SUGGESTIONS:

Dear Sir

Our daily passes of all the buses finds good access to commuters.
What about children pass for daily access. Will it be half of the charges and less than half. Please provide daily pass for children since it is holidays it will be useful for them to take up summer classes.

Please look into it and seerve our next generation too

Thank you

the conductor of the bus issued a ticket for Rs.11 instead of Rs.10.

travel route: St.John's Medical College, Madiwala, bangalore to Mori Gate (Wipro Corporate Office), Sarjapur Road.
ticket serial no: 846733
bus route no:342H

I was coming from ITPL to KR Puram station, I have given 20 Rs. He charged 15 rupees for the travel and ask me to wait for refund money. When I reached to KR Puram railway station then again ask for refund but he refused to give that and said that i have no change even though I saw the change easily in his bag but he refused and start abusing. This was very embracing to me and all the passenger to experience such misbehavior whileasking my own money. The date and timing of this accident is 2/01/2014 and 8 o'clock by the road ITPL to KR Puram. The ticket detail is s28 924571. My contact detail is [protected].

Myself and friend were waiting for the 410E Bus no KA01-F4725 Yesvantpur Depo at Nayandahalli signal bridge stop, he was not stopped at the bus stop and later we catch the bus in sumanahalli stop and we asked driver why you didn't stop in the bus stop, he was very unprofessional behavior and started shouting Only because of such staff the whole of Yesvantpur Depo BMTC bad name.Our sincere request is to take necessary action such inconvenience to the public.
Lakshmikanth & Sunai

I guess most of the drivers are like that only. But before we put our complains here, i would like to know if someone really take any action when people log their complains in this site? If not then it's of no use for me or anybody to log the complains. Let's keep the pain with ourselves and suffer as we do. I do not it matters to anyone. BMTC busses are for people not for drivers or conductors. Their duty is to behave properly with the customers and should them correct amount. I wonder if conductors keep the charge sheet also with them or not and if they do then why don't they show when asked. Poor and hopeless bus services in bangalore from BMTC. Please do something and help the people. Thanks

dear sir

nodi sir nim department bagge thumba ketta hesaru baralu naanu eega kodoo complaint saakshi

bus route # 245E
maket to kitthana halli;
magadi rasthe maarga
bus depot # 31

bus serial no KA-01, , , , , , , , , F-2142,

idharalli conductor obba sipaayi thara idhaane ashte, , , , , , , , ,

dodda bevarsi munde maga andru thappilla'''''''

naanu maagadi road 8th crossnalli bus hathiddu A TIMNALLI NIMMA NIRVAHAKA NINNAMMANA KAIYYA TIKKET THAGOLLO ANDA AAGA NAANU KIVIYALLI FM NEWS KELTHIDDE TIME SUMMARU 7;45 AAGITTHU NAAN PASS TORISID MEEELE NANGE BAIDHA EN ANDHE ANTHA KELIDAKKE PASS ALLOW ILLA ANTHA RASH AGI BAIDA AVAVAGA ALLIDHA JANARU KELIDAKKE SUMMANAADA, , , ., ONDU MATHU MATHRA NIJA AVAVANU DRINKS KUDIDIDDA, VAASANE BARTHITHHU ADHAKKE AVAVANA SHIRT MELE CHELLIDDA KALENE SAAKSHI, , AMELE NAAN SWALPA JOR MADIDE ADAKKE ALLIDDA JANA HOGLI BIDI SIR KUDIDBITTIDAANE, , , , ANDRU AAMELE AVAVANU 8TH CROSSNINDA MYSORE CIRCLE VAREGE ADHE NADATHE ITTHU MATHUU YAARIGU TIKKET THAGOLLI LLA 2-3 JANA KELIDRU ADRE KAASU KOTTORE SUMMANIDRU AVAREGE BAIDA SO ADAKKE HELTHIDDENE INTHAVARANNA BERE KADE HAAKI NEEVE BUDDI KALISTHIIERA ILLA MATHE ACVAVANU ADHE ROUTE NALLI BANDHAAGA NAAVE BUDHHI KALISBEKAGUTHE, INNNNNNNUOOOOO ADRE WEAVERS COLONYYALLI ONDU MAGUMELE BUS HATTHIDKE MAADITRALLA CONDUCTOR GE PAPERNALLI BANDHITTALLA ATHARAHA BARUTHE HUSSSSSSSHHHHHHHHHRRRRRRRRRR

THIS IS MY HUMBLE REQUEST

REGARDS

PUBLIC

To complain about the BMTC drivers or pilferage of conducters following are the numbers.

BMTC, Central Offices, KH Road, Bangalore-27 Ph: [protected], 33, 36
Or
BMTC Call Center Ph.No.12667, Or E-Mail ID: ctmobmtc@gmail.com
Or
Sarathi Squads
[protected]-257
[protected]-19
[protected]
[protected]
Or
Control Room
[protected],
[protected]

You can also send a written complaint in the format avaialable on the annex-I (Page-35) from the link "http://www.bmtcinfo.com/uploads/Files/bmtc_citizen_charter_eng.pdf"

Dear Respected officer,

I Have a complain about bmtc bus driver, in VIJAYNAGAR bmtc bus stop a bus was standing more than an half an hour with engine on only, he was reading news paper sitting in bus only.Diesel was simply waste. In the evening at 7PM Bus number is KA-02 F9995.

I agree that these kind of incedents are common if you are a travelling in BMTC. You can complain about this incident to the Chief traffic Manager or to the Saradhi sqads by emailing to ctmobmtc@gmail.com or calling the folloing numbers.

BMTC, Central Offices, KH Road, Bangalore-27 Ph: [protected], 33, 36
Or
BMTC Call Center Ph.No.12667, Or E-Mail ID: ctmobmtc@gmail.com
Or
Sarathi Squads
[protected]-257
[protected]-19
[protected]
[protected]
Or
Control Room
[protected],
[protected]

You can also send a written complaint in the format avaialable on the annex-I (Page-35) from the link "http://www.bmtcinfo.com/uploads/Files/bmtc_citizen_charter_eng.pdf"

Respected sir
in our route in morning(8.45 to 9.0) there are lak of buses at that time there is a bus but he will not give stop in vasanthpura the bus will be empty it is not rush also vehicle number KA 01 F 3608 (Route is from banaskari to chansandhra)

BMTC conductors have become a greater nuisance than rowdies, these days.

BMTC doesn't seem to take action on any of the complaints. What a shame!

I am n finding BMTC busses from Sarjapura to attibele during 12:30 PM to 2:30 PM.

try solve this roblem as early as you seen this complaint.

try o mainain a single emmirgency BMTC contact availability for all passengers complaint.

Regards
Shivu

I do agree that most of the conductors are behaving well with the passengers but there are a few conductors who are very rude especially to women and children. I boarded the bus no. KA 01 F 1348, route no. 369C at 6pm on 26.08.2009 at corporation bus stop. I saw the conductor harassing a 17 yr old boy by confiscating his pass and not issuing a ticket. I learnt from other commuters that this is going on from the time the bus started from KBS. When I asked what is the problem he replied rudely and sarcastically. The boy was pleading him to return the pass and give a ticket. But all was in vain. We as regular commuters in BTS busses would like to reach home peacefully after a days work. harassing women and children is a crime. I hope that the management BMTC will warn such conductors to mend their ways and behave well with the public. Hope that the things change for the good of all.