Truist Bank (formerly BB&T Bank) review: Class action lawsuit 70

I had a family member use my ATM card without my knowledge. I went to make a deposit to find I was $327 OVERDRAWN. I had signed paperwork saying that if the MONEY is not available, the CARD IS TO BE DECLINED! But that was not followed. After checking I find that the overdraft was actually less than $100 but the rest was an overdraft fee.
I deposited my check which was over $3000, they put a hold on I, then the same day they charged me an additional $180 overdraft fee, even though there had been NO other use of my card. They had put a hold on my paycheck for 10 days.

I am a small bar in Petersburg Virginia I have been open 8 mo and BBT have gootn me for 3000.00 in overdraft fees. I get credit cards deposit every Tuesday and its been this way since we opened. They take tem last and over draft me for every little item they can. Some one needs to do something this has gone way to far.

Bbt bank has really gone to far. they have charged me nsf fees wrongfully on other charges, but not on zelle. there is not anyone who can zelle without money in the account, but they have taken more of my money. something must be done for them to stop.

Since BB&T switched to Truist I have lost a ton of money from them due to there own negligence! When we had no access to our own accounts because their system was down they repeatedly hit us with 100s of dollars in overdraft fees that we could not correct because of no access to our own money! Now their systems are up and running but they are leaving charges pending for weeks even though it has cleared with the recipient just so they can hit you with overdraft fees again! I want to sue them immediately!

After the BB&T PNC merger one of my accounts was scammed and Truist froze ALL of my accounts while they investigate in case I was involved in the scam! I’ve been a BBT customer for 25 years and that meant nothing to Truist. It’s been over a month and my accounts are still frozen. The scam took place in North Carolina at an ATM. I live in Maryland and was no where near North Carolina a month ago. That did not matter to Truist. I just called to get the status of their “investigation” only to be told the affidavit I signed inside a Truist bank a month ago has never been acted on. Of course this was after sitting on hold for over an hour. There has been no investigation and once the affidavit is actually linked to my claim, the minimum investigation time is 3 months. So needless to say I will never do business with Truist again and as soon as this “investigation” is over I will be closing all of my accounts with Truist. They are horrible. A 25 year relationship gone in a matter of days!

So Truist knowingly allows scammers to deposit fraudulent checks at ATMs and then knowingly allows the scammers to immediately start withdrawing funds from the fraudulently deposited check to then realize the deposit was fraudulent. Then they freeze the accounts of the law abiding citizen they’ve done business with for 25 years! Why am I being penalized because of their inadequate quality control?

Stay away from Truist!

I was charged excessive nsf charges for transactions that all cleared fine under BBT systems. I then withdrew about a 50 balance so both my accounts were at -0- and dropped letter in my BBT branch to immediately close accounts. Bank failed to close account. No other charges should have went thru because I changed my Direct Deposit to a new account. Some auto charges for streaming services did not get updated fast enough then Truist rekeyed into new Truist system using different dates. Item that were paid with no issues were removed and order of payments changed to create the most excessive fees they could charge. Automatic charges that come out monthly for streaming services (5-9 dollars each) all came with a 35.00 overage fee. They are charging over 400.00 in overage fees to me. Their business practices are horrific!

I am a victim(customer). Elderly and on a fixed income. 2nd time my acct has been debited with fraudulant charges. $250+-. Was told they would loan me the money while they investigated. It would be in my account in 5 business days. Meanwhile, i'm broke. Have no backup money. Have an auto-immune disease that feeds on stress. I will run out of groceries soon. I'm closing my acct and hiring a lawyer. Good bye Truist. You will not touch another penny of my money. I'm ashamed of the federal regulatory agency that governs you.

I opened 2 accounts with TRUIST, checking and business. Within just a few weeks my business account was hacked and someone deposited a fake $4,500 check. So it was temporarily closed for investigation. Then I was notified that BOTH of my accounts will be closed permanently. I went to my branch and was basically accused of being the perpetrator of the fraud. It was absolutely insulting and offensive and the accusation was made without proof.

The person who deposited the false check lives hundreds of miles away. I myself cannot sign into my account without a CODE VERIFICATION, but that person obviously bypassed the same. Also, my phone is recognized and registered with TRUIST, yet they allowed access via an unregistered phone. Clearly their own FIREWALL IS INADEQUATE and they have the audacity to blame a client. I have had accounts with other banks for decades and never had an issue. TRUIST is bad news. Stay away!

I am extremely upset since Truist took over BB&T. So many problems. You are supposed to trust a Bank with your money, Truist I can't. Since Truist took over I have had SO much fraudulent activity, and no one answers the 1800 number and every day there are new faces in my local bank who haven't been able to take care. They are understaffed. They also have posted fraudulent activity that happened after debit purchases and have charged me so many overdraft fees for purchases that I had money in my account to purchase. If I didn't have money in my account, I would not be allowed to make a purchase. Everyone that I speak to has given me a different story. I met with the manager at my local bank, Ben, who agreed this was not right, and he filed a claim. He told me I would get a credit for the fraudulent activity and all of the overdrafts. He told me within 3 days my account would be in the positive. He lied and it never happened. I wrote to the Better Business Bureau because who do I turn to? I also opened an account with a new account. I can't close my Truist account since my disability check will be deposited this month. To my surprise, I checked my Truist account and found another fraudulent activity on my account and since it is Sunday, I cannot call the Bank. It is impossible to contact their fraudulent department because they do not answer. I was told they are understaffed, many people are complaining about the same problem, overdraft fees and fraud activity.

I had two mobile deposits at the new Truist bank I hate. The first was from a personal check approx $2k I could understand a hold for ten days on something like this. The second was from insurance company from hurricane IAN payout. Business check! Again a ten day hold?! Why? The super easy commercials says next day funds availability if you use mobile direct deposit. I'm glad I didn't need the money right away and I'm glad nothing overdrafted as well assuming funds would be available the next day if deposited be 9 pm the day prior. I want to sue Truist for miss leading with their commercials! Why not just say we need to have a hold on each check so we can be active in the banking world.

They overdraft my account at least 1,200. I dont know how or why, I even stop everything that was overdrafts my account. But it still was being overdraft. I even went to the branch banking location on pilot house in newport news va to try to get them to put me on overdraft protection, so I could get a handle on everything, only for them to tell me I didn't qualify for overdraft protection. So it just stacked up, I left and open a different banking accout with someone else and explained to them the situation and they thought its was absurd. Right now they have a collection on me, I had been with them from 2008 to 201017 when all this mess was occurring. At one point I thought they were on some ponzi scheme, like giving out more then they could allowed to be borrowed and overdrafting certain customers to compensate their lose. Who knows, just my theory or opinion.