Belk
Reviews and Complaints

I received in the mail an invitation to get a free clinque lipstick at the local belk's store. The ad stated that there was a two week timeline to pick up your lipstick. With one week remaining, I went in to pick up the free clinque lipstick. I was told by the clerk that they were out of lipstick and had been for some time. She stated its first come first serve and when they are gone we will not receive more. Imagine the gall! The company knows exactly how many cards they sent out to customers and they also know that almost everyone who receives this card will want to redeem it. Yet they send only a few samples to each store. This is the perfect example of why this store will never be parisians. Parisians clerks would have gone to the available stock they have in their lipstick and given one anyway although the samples were gone. A parisian sales clerk would have understood that the most important thing is for this customer leave happy. Belk's is evidence that you can't make a silk purse out of a sow's ear. Belks has no class! Of course I knew they wanted to draw me in to purchase other items but instead what they did was make me dislike them even more. Who in management can't figure out that it is a bad idea to say you have something for a customer although you never really intended to have enough for everyone you invited.

I originally came to this site to complain about an associate at belk. The woman literally yelled across the store, "do you have a card with us?" I told her I thought I did and she asked if she could check. Originally, I was going to complain about her. But you know what? I read the other complaints against this company, and I am not complaining about that woman. That woman was desperate to keep her job. Instead, i'm complaining about this insane belk policy! I understand that belk makes a great deal of money from interest fees. But it seems the focus of the company has shifted from selling quality items and providing exceptional customer service to mediocre items and employees who's jobs depend on your credit. Ridiculous! Belk needs to get a clue. I'm cutting up my card and hope others will do the same.

Also, it would be nice if the company provided new flooring for all belk stores. I've never been into a belk store that didn't have carpet that was caked in chewing gum.

The management staff is no so mamagement staff they talk down to you and make you do work that they think they are better at doing so they have other people do the jobs that they dont want to do and have other people do the job that that other associates dont want to do and treat you like you are a no so good person and doing double work cause they dont know how to communicate with the associates and treats everyone like they dont know how to do there job and they look at the associates like a number you can get replaced and threating you when it comes to your job and you have to kiss managements behind and be in a "click" with the management to get the special treatment.

I was in the store on thursday and was going to purchase some items, was told that I could not purchase anything because I owed
$9.00 on my bill. Now I have been a good customer with belks and have paid my bill on time and most of the time have overpaid. I was very insulted and horrified that customer service was so cold and uncaring that I have now cut up the card and will never use
Belks again.

Wife purchases 4 pillows. I returned 2 as they were like using a beach ball. Having the original receipt, they claimed one of the pillows was not on that receipt. They did verify it had been purchased with my master card. (How?). They refunded me fifty cents on the dollar. Two things; the computer obviously had wrong bar code info and/or they are skimming the proceeds. I have forbid my wife from patronizing belk further. I am cutting up my belk credit card w/o telling them.

Your website is the most difficult of any other sites I use to pay my bill on line. I couldn't remember my password, although I have it written down.
All your site would do is reset my id which I did not need to reset.

Most difficult to find your site to pay bill. I usually get your page to make purchases.

Ok let me start out by saying that I had been working at belk for 4 years and they finally decide to get rid of me. Okay well I was glad anyways because really they was trying to get rid of me anyways just to be honest. Ok I get a final warning from being late are you serious for real. I dont understand because really we had a new manager come into the store after the old manager left or got fired or something. I think someone in the store got him fired because he really was doing his job towards the associates. If he got onto you that meant you were in trouble but I guess they didnt like that so they used things against him to get him fired. It is so disfunctional up there. Peope just dont know what is going on in that store. It is a bunch of women up there gossiping about what this person sales are and why they are at the register all the time. What they should have been doing was their job because if they were doing their job then they would not have to had worry about anything else anyone was doing in their department. They based it on all just one department because they shoe department got all the sales. I didnt think that was right. We finally got a new manager and it went downhill from there. It's like soon as she came things started to happen like people starting letters on me saying I was rude and etc but the names on the letter were people that didnt even exist so basically someone was trying to get rid of me and I hope they glad because they got their wish but god is above it all. I would never want anyone to lose their job because every side has a story. I was getting letter wrote on me every month and it really was unnecessary I mean people were being childish. I didnt understand at that time but I see everything clearly now. On another note, when you go and talk to the manager about certain things it is suppose to be confidential but then again why am I hearing about what happens about what I talked to her about. The manager is very close to certain associates in the store and I have reason to believe she was discussing what was being talked about in the office. One incident happened when another associate had to go into the manager's office and do something on the computer or take a conference call and she found out the pay raises and pay cuts on the manager's desk and she went and told everybody in the store how much we are going to make before we even knew how much we made yet. I dont think that was right at all and to top that other people in the other belk stores knew about how much we made also and they come back asking other people in the store saying what department is the money maker in the store. That was really foul and she should have lost her job for that because just because she isn't making that type of money that is her fault not mines. So much jealously was going on the store and they still hold a grudge because they wasn't making that type of money. I mean when you work hard for the kind of work you do you get rewarded. It was so much that goes on and I could not take it anymore. Favoritism in the store was not right, you suppose to treat everyone equal not take someone else's words and dislike that person. I mean every since that new girl came in the department that I was working in it was problems from then on. I was started to be called into the office about stupid stuff why am I not getting alone with people and I was saying what? I had been up there for 4 years and now a problem occur. I just didn't get it but I am glad because god has something better for me planned. People jut stand around talking like it is nothing and something should be done about that. One or two people do all the work in the department. I had recently received employee of the month for july but the manager didn't really say anything encouraging about me that she had seen or wrote, she read what other associates liked about me and why they felt like I should become the employee of the month. I can tell when people don't like me, I wasn't yesterday. Shge didn't like me from the start but she dealt with me because I was a fellow employee for that long. She came from another store and really to be honest when you become a store manager you suppose to know how to do everything not just a couple of things. I mean when you take on that position you become a professional person and that is not what she is. She is loud and talks to certain employees too much in her office. I believe sometimes people just go in there to just complain on other but they do not understand they are hurting people and it is not that serious. I have put up with a lot and I had got to the point where if I had a problem I kept it to myself because if I told her then nothing would had been done about it like for real and that is not the type of company that I would like to working for. I know every job has its days but then again when this stuff keeps happening then someone is not doing their job. People go on their break and stay late for about a 30 minutes or close to an hour and we only get an hour so you know management is not doing their job properly so they say they are. Something needs to be done and that is not right at all that certain people work hard and get no appreciation for it and people that half drag at stuff gets all the glory for things in the store. There is no I in team basically we didn't have a team up there and honestly I am glad I do not have to deal with that anymore being stressed out about the things that other peope have to pick up the slack for other associates that work so hard (Not). One incident that happened was last year when we had a leak in the stockroom and the tiles were leaking more in one place back there. It had mold on certain tiles and towels were back there, wet floor signs, mops back there. I mean we are supposed to be the associates you are suppose to look after our safety and all they cared about was us making our sales goal. It had a mildew smell when you walked into the store and that was ridiculous. Two of us decided to write osha so that they could get it fixed and they finally did but really they only repaired it not fix it.. The tiles then became wet again when iy heavily rained back there and we kept telling them about it and they kept holding it off. The smell had us gagging and plenty times we almost fell back there in the stockroom by the water on the floor had seeped through the towels and the towels began to have a smell on them. Now that was disgusting and buckets were back there filling up where tiles had leaked through. I took pictures of it and should have sent it to osha but I didn't because they said they were going to get it fixed. Management does noty care about anyone but themselves and they ought to be ashame of themselves but all they want is that money. Belk policy is that the customers are always right but what about the associates because we do have a choice, too and also we help make that store look the way it does. I just hope this touches someone heart after all the things I had to endure.

Belk's in gulf coast town center... Very unprofessional employees and manager! Had sales on purses and employee was moving them to a lower discount/sale price. She told me "all these r moving to the $9.99 rack if u like any of them". They were very nice and I found one that I liked. I asked her "these r $9.99?" she said "yes but the ones on the floor here r $19.99". I found one of those for $19.99. Walked around for a few and employee (Lois) was showing me some others that were also $9.99. After I decided to get the 2 that I liked and went up to the register, the cashier rang them up at $29.99 and $19.99. I said no and explained what I was told and even went to show here where they were located w / the $9.99 sign. She took the sign down and said they sale didn't start til 2pm... It was 1 pm and still, that was the price listed. We finally got the manager and the manager told me "sorry, it's not $9.99 but 40% off". I told her that wasn't what I was told and she told me "take it for that or don't"! I have never had a business put items up w / a sale price and then doesn't honor that price! Instead of losing $10 they lost a $30 sale and a customer! I will never go back and neither will my friend that was w / me. How very unprofessional of "belk's"!

As an employee at belk, I can safely say that nothing is ever good enough. So you get your sales and credit apps, great! Now you have to do more and more and more to maintain that to keep managers and regionals off your ###. The same can be said for sales. So your store/area does a great job and goes higher than your sales plan. You don't even get a thank you or great job it's, "great now do it again everyday. " so as the ceo's and regionals pad their pockets from all of your hard work and pay you minimum wage. So you have to do janitorial work, stock, merchandising, endless tasks, and customer service all while maintaining your sales per hour, your credit apps, r. C. C. , and take customer's s***. Then only to have your staus check/review to find out you are getting a pay-cut. Then realize this entire company is a crock of bulls*** and sucks your soul away. So if any of you belk employees out there feel the same way or would like to vent your endless frustrations, please feel free to comment.

I called the customer service department wedesday about 3:30 pm. Spoke to jackie I think because I spoke to two people that day. I was told that if I did not pay my bill which was $18.31 on time it would cost me $18.31 and maybe $1. Oo. That really made me upset, one this was the first time I was going to be late and I have been a customer since 1989. I told the person that I was talking to that you were thives, that is stealing money from people and closed my account. She said if you would payed your bill on time you would not have this problem, she was and is rude and she was a superviser, she needs to react to the customer which was me in a better way. The person that closed my account is the one i'm writing about. I think you would want to keep a person like myself by giving a grace period instead of losing her bussiness because of your ridicolus policy.

I have been an employee of belk in savannah, ga for several years and injured my back while moving stock. I was unpacking boxes and could not stand back up because of the pain. A co-worker of mine was standing there and I made her aware of what was going on. She called the asm who wrote up the report and told me to go have it looked at. I went to the er and was then referred to the orthopedic doctors that are on our panel. After only a couple of visits, belk has decided that I faked the injury and my workers comp benefits were denied. I have been fighting this for almost a year and paying out of pocket for medical bills. The injury is in the back and is mostly soft tissue strain and also now severe sciatica. They are claiming that there is no way I could have received these injuries as a result of bending over unpacking boxes. If anyone has had similar experiences at belk or with risk enterprise management, the insurance carrier, please let me know.

My friend was trying on dresses this evening. The floor worker was concerned it was too late to do this because if would require her to put up items before she got off work. It was 8:30. When my friend went to purchase her items, the worker said she had to put up any unwanted items first before she could check her out.
My friend wen to the juniors dept to check out. The young cashier said she had already closed out her drawer and would not help her. However, a cashier named Stella was extremely polite and waited on my friend.
I wish Belks would go back to commission so customer service would be better.

As an employee of belk of concord, I have been hounded since day 1 about my performance in opening credit applications (The belk credit card) to my customers. I have been told it is a requirement of the job and I am to solicit credit to everyone. I understand that this is important, and I have done so. However, it is obviously out of my control whether or not people take me up on this offer. I do my best, but to my managers, it is never enough. Notwithstanding that in these hard economic times, folks are not interested in opening credit, I have been disciplined, harassed, brought into meetings and hounded on an almost daily basis about credit from my managers. Recently, and this is the nature of my complaint, management drew up on a chalkboard, every employees name in one of two categories they rudely labeled "zeroes" (Who haden't had a credit in a while) , and "heroes". I was appalled that I was a "zero" to a company I have worked hard for, for over a year. I am a full-time employee, and always work very hard. The interesting thing is, I heard that a customer who was waiting on line for gift wrapping, saw this board and complained to belk. A day or two later, management replaced "zeroes" with "almost heroes". Honestly, all I really am concerned is that at the time of my review, managers do not deny me a pay raise solely based on my credit performance, or worse, fire me. I always solicit credit to my customers, and I have gotten some applications along the way. Just not the 1 application for 19 hours worked that belk requires. Belk puts credit applications in their top priority, even above sales, attendance, hard work, or any other criteria. I believe the entire sales force at concord belk would be in agreement on that, and everyone was very turned off by the zero/hero nonsence of recent weeks. This store is like the titanic, going down in a big way. I hope I get another full-time, permanent job very soon. I've been looking for a year already. Management is very demeaning. As an aside, our store manager made me cry the way she was talking to me over the christmas season. She was upset that the merchandise was in disarray, and after I worked on straightening it for 2 hours, she got an attitude with me at closing time. I was very hurt, as I worked hard in my dept that evening to clean and staighten. The merchandise was too packed in there, and there was no room for all of it, it was impossible to get it looking good at that volume. Our store manager never lends a hand to help straighten anywhere in the store. She can't even operate the register, but asked me for help one time on the register. It's truly pathetic. She is the main reason our store is in bad shape, and the customers are unhappy. It trickles from the top down, and we have lost great salespeople due to her inability to treat people with any respect. I hope it makes some difference that I wrote this complaint. I have seen many customers extremely unhappy with our store, because either they cannot find someone to help them (We are severly understaffed) , or because the store is a mess (Again... Understaffed). I feel bad for the customers, because the store is a huge disappointment, yet belk wants to milk these people of every penny. Alot of the merchandise I sell comes back as returns, because frankly, it is junk. It is just falling apart. I even bought a pair of pants at my own store, for work, and before the day was up, both hems had opened up. I never even washed them. I returned them because I wasn't about to sew them, only to have the butt fall out next. I personally shop elsewhere, because if I want junk i'll go to walmart or goodwill, and at least pay a lot less. I hate working at belk. I used to like it for the first few months, but now I know better. I hate being treat worse than a little child. I've been in the work force for 18 years. I know a thing or two.

I was a seasonal employee at belk and I have to say that this is one fly by night, slimeball operation if I have ever seen one. This is probably the worst company I have ever worked for in almost 20 years of working. I enjoyed the job itself and dealing with customers but the company is absolutely horrid and managements unprofessionalism is beyond the pale. My honesty was questioned multiple times because I was a new associate and they didnt know me well even though I never did anything dishonest or below board the entire time I worked there. Management would wait an entire month or more before they would address issues and then would talk to the store manager instead of getting with their employees about anything that needed to be addressed. Really, if its that old and nobody has said anything about it yet, dont bring it up at all. About 80 percent of the store would quit in a new york minute if they had other jobs and the store manager was clueless. I was called in by the manager to discuss my "disturbing behavior" which was the fact that I wouldnt tolerate associates being rude to me in front of customers, bellow across the store like rednecks whenever they were displeased, treat me or other associates like dirt whenever they felt like it and bad mouth other associates in earshot of the customers. Because I would explain to certain ###s that I had no desire to deal with that garbage at a part time seasonal job, they felt threatened by me and went to complain to management. Politely asking a rude associate to not argue with you in front of clientele is apparently disturbing behavior because after all, who should be arguing with a pacesetter that has been with the company for 17 years even if the woman is a rude ### that smarts off to customers and treats associates like dirt because they are seasonal. Seasonal and stupid both start with s but thats the only thing they have in common. Management would often threaten peoples jobs and talked down to associates about not getting enough credits or sales even though people were busting their humps there to get the sales and make the customers feel important. Mr belk couldnt get a clue on how to run a successful business if he was standing naked in the middle of a field full of horny clues with clue musk rubbed all over his body. Our store manager was a lot worse. He was a total tool and one of those howdy doody school boy types who has absolutely no clue how to run a retail business. And whats worse is belk requires that management have college degrees. Now thats real rich. I dont know what schools these idiots went to but apparently they all sucked.

I like going to belk and love the stuff they have, but at christmas I went to the bathroom upstairs and I was shocked how nasty it was! I said somthing to one of the sales personal, and she said I know they are and how sorry she was, I said I am a housekeeper and have been for years, and for that type of store to look like that was unbelivable! And then I just went back in jan and looked at the shoes, and the carpet and the floors were so bad! I ask someone who worked there was there a big sale or something she said no I said the way the store looked it looks like it! The hole store over all looked so bad!
What is going on with this store?

I wanted to make a complaint and have customers' as well as any Belk employee aware of what happened to me. I am going to proceed to contact their HR regarding this.
I was offered a position at a certain store in Georiga, and I was so happy to get that job! Well, later on, I found out they had done no background check, and they couldn't process me into the system without the background check, Anyways, they just basically threw me on the floor to do alot of stock work, I didn't get a view of the store from anyone, I had no employee number, and the sales that I did sell, I had to give them
to someone else to ring on their number, all because they started me before the background check came back. I basically told them I would NOT start without one, also being that I had no background check (which everyone who works there has had) I couldn't even get short term or longterm disability if something had happened to me on the floor, doing all of the stock work. So I left them a voicemail and told them I wouldn't be back unless this was done, strangest thing, I haven't heard from them since. So if you do accept a job with them, please be careful, and make sure they have all of their ducks in a row before you step a foot on the sales floor. I will not be going back, and not working or shopping with them again. I also did Not want them coming back on me for anything, so I quit.

I pay my bill in the store most of the time. At times it's necessary for me to pay online. Every time I do it's a real hassle to log on. My information never is right and I have it written down what I used last time. How can I use this information one time and the next time it's wrong? This time I logged on and an image showed up and I did not remember ever seeing it before. After reentering I got the same image. So I tried to continue to see if it would work and I got all these questions. I knew the answers to all but the last one and do not recall ever being asked this question before. I wasn't sure if I was in the right website.

Went into belk's to my my son some swimming trunk and theywere doing inventory on a saturday july 17th. I mention to the lady that I wanted the swimming trunks but she told me that I could not purchase them right now because they were doing inventory.. I said " you are telling me that I can not buy those trunks " she said right now but you can wait till we are finish and purchase them.. When is it that the customer has to wait for them. I asked to speak to the mansger and she act like I was a bother and rudely called for him to talk to me. He made me mad and I walk out of the store//their lost not mine.. They did not get my money.. What happen to being polite to the customer? S williams

I have shopped in this belk store for the last 15 years and have complained many times how dirty the carpeting is, and they keep telling me they are going to replace it. Well, 15 years and still filthy! I won't even try on clothing anymore cause the floors are so dirty ! Lots of stuff left in the dressing rooms too, with sales people standing around talking when they could be checking the rooms. Even if the store was vacuumed once in a while.In one dressing room I went back after 2 weeks and the same dirt and stuff on floor. I will stop shopping in your crystal river store.

Melody pyzik
3748 w. Brazilnut rd
Beverly hills, fl. 34465
[protected]

My family and I were shopping here at our local belk store here in lexington. I am pretty sure this girl we came across was a member of management, she carried a phone on her side. I noticed she was texting someone with her personal cell phone out in the open and then took pictures of an item and from the looks of it she was sending that picture to someone. I think this is very very unprofessional especially for a member of the management team, you are supposed to be what your employees look up to. From my experience in the work force, I have never ever been allowed to carry my cell phone with me while working. We never received a hello or even have her to acknowledge us, her phone sure was her center of attention that day. While continuing to walk around the store, you could tell the employees were much unhappier than other times we had visited... I have no clue what is going on but things need to change, the store is messy and looks like a clearance store or a walmart shopping center, heck walmart looks better than this store does. Not a good shopping experience, I will not return. I have also canceled my belk charge as wel