Best Buy
Reviews and Complaints

3-15-22

I spent $400.00 on a Sony Home Theater receiver at Best Buy. We own a Sony Bravia TV, a Sony Blu Ray and Surround Sound system from Best Buy. Was simply trying to confirm the compatibility of the new receiver to the existing items. I've invested 4-5 hrs with Best Buy reps including a snotty Geek Squad tech who came to the house. Got absolutely nowhere. I found what I need to hook up the receiver and had to get new speakers from Amazon. It took me 15 minutes on Amazon to get what I needed. I paid my annual fee for their Total Tech Support of $200.00. Best Buy has nothing but incompetent people at all levels. Left a VM for the local store manager to call me-nothing. My next action will be to file a complaint with the Col Dept of Consumer Affairs/Attorney General's Office for Deceptive Trade Practices. Hold my beer.

My son brought in his laptop because it would not power up. Best Buy didn't even have a battery to test it with or even one available to buy! He missed 3 weeks of college courses because we had to dig up the battery ourselves! Why would you have a repair department if you're not going to have a simple battery available to test with. It's like having to bring your own oil filter to an oil changing shop! Ridiculous!

Current-March 2022. BEWARE OF THIS PONZI SCHEME!

This company has signs of a Window Ponzi Scheme.

I contracted with company in December 2021 with the salesman, Michael White, who gave me a March 2022 delivery/installation date on TWO orders to replace windows for my two homes. I paid my deposits to company on December 15. After waiting patiently for over 3 months, I contacted company for a delivery status update at beginning of March. My salesman-Michael, Project Manager-Eric, Receptionist-Tim, and new Salesman, Ray Lendenham, have avoided my calls for weeks before finally indicating my order had not even been placed with the manufacturer! Worst, they couldn't even find my orders and asked me to send them a copy which I did. I requested that they refund my deposit and I would just move on with another supplier. Since then, I've heard nothing and requested several times to talk to Owner, Dax Kirks but to no avail. The Receptionist actually told me that the Owner can't be bothered with day-to-day activities. My question to him is "who is in charge of customer daily activities?"

Bottom line, Dax Kirks and Best Windows and Siding took my deposit for windows in December 2021 and failed to EVEN ORDER my windows. Now, they are refusing to refund my deposit! What do you call a company who takes your money and fails to deliver on contract until another Sucker Customer comes along with a deposit to pay for the previous customer? A PONZI SCHEME!

our TV stopped working in the month of December 2021which was bought in October 2020.we did buy a protection plan for extra 400 dollars.I emailed geek squad 20 times And I guess I gave the geek squad 50 calls to look into this matter. But I all I hear is “we have generated a ticket” for you but nobody has come to our house to see what the problem is with our TV.what you want us to do .we have no tv in our home from last 4 months.

Enough is enough.you company has tested our patience level now. I will make sure that from Now onwards we donot buy anything from you as your company can easily rip the money off from the customers. and i feel cheated now.

I had my fridge delivered on 1/4/22. When the guys were installing it the damaged the water line in the back. It proceeded to leak behind my fridge for several weeks until I found water in my basement. After multiple call to customer service. I was told some from the claimed department would be getting ahold of me. It is now 3/8/22 and guess what...no one has. I have spent over 10 hours on the phone with this company to always be told the same thing. The say the person before them never entered the claim. Over 7 phone call! Nothing floor and wall are damaged. They have done nothing! Please do not buy big items from them.

I want to return a broken washer that I just bought 3 months ago and best buy is not letting me but yet they want me to keep paying for the broken product. The customer service rep never told me I had 60 days to return it and told me to get fixed first and if it happen again, I can return it. Bunch of liars! I will not stop until I get my money back... I will even spend more money and get a lawyer on this, if I have to but your not keeping my money.

I am handicapped and elderly retired ... my family went to Fullerton CA store ...

first young lady started helping us and after 30 minutes she took everything away to help her so called boyfriend who just came back to the store ... it happened one week ago on Feb. 21 of this year ... second sales lady came in and started saying that we can not touch anything ... (the other sales person gave us 4 cell phone to examine) and that second young woman started playing with buttons on my wife' phone despite the fact that I asked her to stop than she gave us different prices than (more money) the previous sales lady ... she pulled up erroneous information on computer and pointed to it giving the same presentation 4 times consecutively ( I asked her to stop because I had questions and than she interfered and budded in on private polite talk I had with my wife ... than she said that I can not talk to her that way when i asked not to interfere with conversation with MY spouse ... and finally started the total ... one item at a time for ten minutes ... ok this adds up and tax is and this adds to and tax is etc etc ... when I asked her to stop and give me the total please ... she refused to ring us up after 2.5 hours of instore time ... she was a young lady about 18 to 24 speaking with ASIAN accent ... when my wife started crying and went to a car for a cigarette the young manager about 24 refused to give me his business card ... there were like 10 employees in the store and like 3 customers only ... that YOUNG man told me that I can not pay for cell phone in full and have to make monthly payments ... he addressed me as you and yo! with disrespect ... that manager never called me Mister or Sir ... but told me to shop somewhere else like APPLE store ... and Fullerton CA Best Buy management refused to return my calls the following days... where is the district manager ?

Yesterday we spend over $1500 in another BEST BUY store ... *there was a young Asian female employee there speaking with ASAIN accent interrupting my salesperson a lot because she needed help and interfered my purchase ...

today when I called the phone number to ask a question regarding my $1507 purchase another ASIAN speaking young lady started to read script on the phone over and over without letting me speak questions with business ... when I asked for her name she refused to give me her last and refused to give me her employee ID and muted the phone on her end ... I called back 4 times more with 20 minute wait times and every time someone picked up and hanged up (today between 3:30PM and 5 PM PST) ... finally I called the manager of the BEST BUY store where I spend over $1500 dollars yesterday and after 2 tries and 25 minutes wait time some young man answered ... this man was in FLORIDA and was polite and listened carefully and gave me his employee number ... he said that he does not understand why my recent purchase does not appear on his computer and was asking for some 112 numbers that I could not find on my BEST BUY receipt (we went over the whole store receipt like 3 times)

!

WHAT is GOING ON? last time I interviewed for a part time job set up by middle

aged ASIAN lady, there was an ASIAN young man who told me that I have to invest all my family money with him or he will have me arrested ... what is this ? white collar crime ?

do I have to sue ? a good lawyer is like $800 per hour

purchased s 22 ultra on preorder paid in full debit card funds taken from bank account despite best buy policy on order not to be taken until item ready for pickup cant exchange phone for a s22 ultra cheaper variant that is in stock because you lose preorder promo if you do that cant get money back from 5 to 30 days for a product i never received

My husband and I bought a Maytag washing machine in the middle to early part of December 2021. So far, I have been very unimpressed with this brand. Whenever I wash a load of darks the pants and shirts of that load come out cluttered in white powdery looking stuff and the more I wash them back to back the worse the pants and shirts come out. I’ve put the afresh tablets in the washer to see if there’s anything in the washer barrel that is getting on my clothes, i’ve tried running the washer with just vinegar and hot water but nothing seems to work. I wear a lot of dark clothes and need them to come out clean and powder stained free.

In December 2020, I called Best Buy Geek Squad and make an appointment for the installation and programming of a smart door lock. I was scheduled for December 30, 2021. The technicians arrived at my home on the December 30, 2021, and without completing the job, I was informed that they were leaving. After I questioned them, they told me that they were not trained to install that type of smart lock, and that I did not buy it at Best Buy. I reported the incident after speaking to many different people from Best Buy. I was re-scheduled to January 14, 2022, and no one showed up. I called [protected] to report it. I spoke to Laura and supervisor Delia from Colombia. I also spoke to Jera and Aleiya. Aleiya had me on hold for 2 hours and 31 minutes. Days later I called Best Buy Geek Squad and spoke to Agent Geek Squad, Jeremie, who informed me that I was re-scheduled (without my consent) for January 24, 2022, from 7:00 a.m. to 1:00 p.m. Once again, Best Buy failed to show up. I immediately called Best Buy and left a voice message to Agent Geek Squad, Chez Nelson, who was aware of the situation. Despite of all appointments that I confirmed in advance, they failed to show up.

Since no one from Best Buy cared about my situation, on January 20 and 27, 2022, I emailed Corie Barry, CEO & President of Best Buy. Since I did not receive response from Ms. Barry, on January 31, 2022, I emailed Patricia Walker, President Home & Services, who did not respond either. In my emails to Ms. Barry and Ms. Walker, I informed them of all the phone calls I made to Best Buy; the three (3) days I took from work, and the fact that the dead lock was removed from my door and the smart door lock was not programmed and thereby leaving my home unsafe. On January 31, 2022, Agent Geek Squad, Chez Nelson, emailed me and indicated that Best Buy could not program my smart door lock and would credit the fees paid, and offered me a $100 best buy gift card. I find this to be insulting and humiliating that Best Buy believes that their offer is going to compensate me for their gross negligence, unprofessionalism and absolute disregard for the inconvenience they caused me. I deserve to be financially compensated; but if I am not, I would publicly share my story to other people so they do not encounter similar unjustified treatment as I did through the hands of Best Buy employees and Corporation.

To summarize, I spent a lot of time making phone calls and speaking with Best Buy customer service in USA, Colombia, Panama and Guatemala, and all of those phone calls have been unsuccessful. In one of the many phone calls, I was left on hold for two (2) hours and 31 minutes; I have taken three (3) days from work for the installation and programming of the smart door lock; and it is still not programmed because Best Buy did not show up to complete the job; my house is unsafe because there is no dead lock on the door. In addition, on January 20 and 27, 2022, I emailed Corie Barry, CEO & President of Best and, on January 31, 2022, I emailed Patricia Walker, President Home & Services, neither one had the courtesy to respond to my emails and concerns. It seems that it is customary for not only Best Buy employees to not care about their customers; but also the same lack of empathy is practice by higher executive members of Best Buy, such as Ms. Barry, CEO and President, and Ms. Walker, President Home & Services, since they never attempted to respond to my emails.

My schedule delivery was 2.21.22. My installers were ready to install my gas stove. When they opened the box the entire gas line portion of the stove as crushed and can't be used. I called customer service and spoke to gentleman, he said he would get a replacement sent and would verify with me before he left along with compensating me for the issues. I never heard back from him. I called customer service again and spoke to gentlemen who did find a replacement stove but can't be delivered until 2.28.22. I guess accountability is no longer part of the equation, it's my money being spent and being inconvenienced. He offered a 100.00 gift card. That is an insult since I spend 1800.00 for 3 items and no sense of urgency to get my replacement to me on an earlier date.

I purchase a Samsung Chromebook just over 1 month ago (against my better judgement - I HATE SAMSUNG!).

I was working on it and then all of a sudden it was just a black screen. I had no idea what to do, so I plugged in charging cord, although light was blue indicating had plenty of battery (which I knew but...). So last night made an appointment online for Best Buys Geek Squad. Took it there this morning, a girl took a look & tried hitting a few buttons then tells me they are going to have to send it out. I was like, are you kidding me, how long? She said, could take a month... I was floored! Said nevermind, I'm going to call Samsung as it still under manufacturers warranty.

Then went to work this afternoon & for the heck of it, my niece took a look at it & in LESS THAT 2 MINUTES, SHE HAD IT UP & RUNNING! She's not a tech or anything but she figured what the heck & Googled "black screen of death".

So it was a waste of my time & money (they no as much a I do about electronics), as I had to go out of my way for NOTHING! I then called Best Buys Geek Squad for a refund as "their protection plan" was JUST A JOKE, USELESS! He said could only give me a prorated refund & he was sending me email as well (could take up to 5 - 7 days to receive)….. WTF.. REALLY! Well, over 3 hours later & NO EMAIL.

I am so soooo NOT HAPPY WITH BEST BUY & 'THEIR GEEK SQUAD"!

I have always purchased my computers, ipads, Apple watches, desktop & freakin chromebook. However, the next purchase I make, I am seriously thinking of NOT GOING WITH BEST BUY anymore. If they cannot do the right thing & take care of their customers, loyal ones at that! I will also be looking into where else I can complain & post about"Best Buy & their Geek Squad service"!

I will be letting everyone I know & then some - of Best Buys so called"Geek Squads protection", like I said, A JOKE!

Also, get real techs @ Best Buy or properly train your “Geek Squad”!

Hi,

In thanksgiving , I did a lot of shopping from Best buy and took the Best Buy credit card for payment. So when the due date was approaching, I tried to pay by registering\ logging to the Credit Card site, however it did not let me. On calling Customer Care, they told me that I will receive a Code or some sort of verification on my mailing address and then once they verified, then only I would be able to use the online service. However after waiting for 15 days, I did not receive any mail, though I receive the credit statements on my mailing address. So on calling the hotline, they told that they will resend and till today I haven't received any such mail. Somehow, using the customer care..I was able to pay the bills, however in my statements I keep getting the late charge and interest fees which I dont desire to pay because this is not my fault that I havent received the verfication mail. The hotline told me that they will remove those charges, but can do that only after they verify me and this has been going to and fro without any solution. Please advise and assist.

You can contact me on [protected]@gmail.com

I purchased a refrigerator , which was delivered last week. The freezer door won't stay closed. In trying to set up a repair the automated service disconnected me FOUR times. I eventually found a number to directly communicate with Samsung, who handled my complaint well.

I was trying to reach the Daytona store where I bought this open box refrigerator . Since it is only returnable for 15 days, I strongly felt the need to connect with someone. It appears that all methods lead to the same automated line which, no matter who I approached it, disconnected me.

I have another major appliance to be delivered and installed. This has made me uncomfortable buying from Best Buy.

HI I am very irritated at this time, I recently ordered a washer and dryer, and the items were delivered on 02/11/2022 around 2 pm I was really hesitant to order anything from best buy because in the past the customer service has been horrific, however I gave it another shot. I have had various issues of the past year or two with support or customer care not working or helping to get an issue fixed. Over the past few months I bought 2 mac 3 dell apes and inginia Tv and various other items from Best Buy. The only two items that i still have are the 2 macbook airs. The other items were open box and they did not set them up properly when they resold them and i had all kinds of issues.

The newest issue is the washer and dryer that was just delivered on 02/11/22 Surprisingly enougth delivery and install guys were awesome I was concerned becuase when my tv was delievered they were very unprofessional. Anyhow when my washer and dryer arrived order number BBY01-[protected] i was happy at first then when i sat down to read the manual and examined the washer and dryer. There are a few dents and dings in the appliances that did not make me happy considering these were suppose to be new and not open box items. I went to hook up the smart features and to my surprise this was and dryer dont have smart features . When I spoke to the online rep originally he assured me that this was a smart washer and dryer and it is not... Then I contactacted support at around 8

930 on 02/11/2022 i kept getting transfered all around and finally I got transferred and no one came on cause chat had closed. I assume that the reason I was transferred all around was that no one wanted to take me because the offices close at 10:00 I just want the correct appliances with the correct features without the dents.

Thanks

A year ago, 31st Jan. 2021... I bought a TV online for my elderly mother as a surprise birthday gift. Ordered online and scheduled delivery for the morning of her birthday, the delivery guy rang the bell she was in the toilet by the time she got to the door he was gone which was within 2 minutes of the bell being rung. Shortly after I received an email stating the order has been delivered, yet nothing was or to date has been delivered! I contacted best buy to let them know nothing was delivered and to please reschedule the delivery date. They rescheduled the delivery and when the guy shows up days later, he is there arguing with my elderly mother that he has come to take her old TV in exchange for the new one. My mother is unsure, so she calls me to confirm this is the arrangement that has been made I explain to the delivery guy that there is no exchange to be made as no delivery was made to begin with. He then explains that the order he was sent was to do an exchange not a rescheduled delivery which is bizarre as nothing has or was delivered. Once again, no delivery is made as he says he cannot leave the TV as he is meant to have another one in exchange for it. Therefore, no delivery is made yet again, and nothing is received yet again from BestBuy. I then contact BestBuy several times explaining time and time again no delivery has or was made, repeating myself being transferred from one clueless department to the other. Eventually they investigate and agree nothing was delivered and it was an error made by their delivery guy, great I think we have a result. Unfortunately, they decided to STEAL my hard-earned money instead as a refund was processed SOLELY for the geek squad 5-year protection plan and not for the ACTUAL payment of the TV which was NEVER EVER RECEIVED OR DELIVERED! I AM HIGHLY DISAPPOINTED AND APPALLED by this! there is video evidence that shows the delivery guy never delivered any tv to the address

On December 17 I had ordered a Marshall Speaker, upon receiving it and opening the package it was damaged and not what I had ordered, I called Best Buy and since I was not able to drive to the store due to having knee surgery, I was instructed by the representatives to return via UPS, tracking info [protected]@bestbuy.com. They system shows received at Best Buy on Wed. December 22, 2021, and I received an email stating that I will get my credit within 5 days,

I've called on several occasions regarding the refund and now they are claiming it was denied. and I would need to submit a police report on the matter, not understanding how the police will help, I went ahead and submitted the police report and of course it was denied because they don't deal with such things.

My last conversation was yesterday and the representative was rude and did not know what he was talking about. I immediately asked for a supervisor I then was transferred to Mr. Prashanth, who suggested I do the police report and send them a copy. I intern did just as I was instructed.

The customer service was so very rude and I have not until this date received my refund of 143.76, its not alot of money but its the principle of it, they sent me a damaged item and instructed me to return via mail I have done everything i've been instructed.

I hope you are able to assist in receiving my refund.

Hello,

This is regarding the service (lack of) that I received January 30th @ the Best Buy location in Mississauga @ 6075 Mavis Rd Unit 1, Mississauga, ON L5R 4G6.

We had originally gone to another location for HP Ink & was advised the heartland location had them in stock:

Upon arriving I went to where the ink's were & there was none, I asked an associate since there were 6-10 chatting away in a group. The one lady looked at me as I were disturbing her & said she'd go check in the back since she said they did show having stock in the system.

She comes back a few minutes later (guess the back warehouse is no to big) and tells me there is none in stock, I advised her the other location mentioned you had plenty of stock if she can re-look (maybe more than 2 minutes this time.

Here reasoning is there in the trucks that haven't delivered the goods.

I did mention I just drove 20 minutes from the other location & they assured me that you had stock. She went on telling me the delay in the trucks & our lovely (Covid) and the stock didn't come in. I did ask to speak with her manager & was advised she is the manager. (god help me if that's a manager with that attitude)

Then another guy gets involved & states they opened at 11 am & they were all sold out that morning, again taking a Customer for an idiot... very unprofessional. Manager states stock didn't come in this guys tells me all the HP63's I was looking for were sold that morning as it was super busy:

I asked the manager if she can check the Brampton location so i can go there & her response was NO since I'm giving her attitude she does not want to check for me, nor call the location to inquire. (i was advised you don't call which is ok but she could have checked but NOPE, they were to busy the group of 6-10 of them while customers are walking looking for staff .

1st : Maybe they should be taught Customer Service skills before being promoted to manager.

2nd: if your going to hire young people to be managers PLEASE teach them respect we are not there friends, we are paying customers not bar friends:

3rd: Maybe head office can check up on the workers very intimidatingly for customers to try & get help when a Bunch of associates are chit chatting away: (1 claiming to be the manager says a lot about the workers there)

I had originally called in the complaint on the 30th of January but was advised it's nowhere to be found. (I just called & was advised to file an online complaint)

Again just keeps adding to the disappointment of Best Buys customer service:

I do apologize I don't remember the managers name but when I originally called on the 30th the name was provided:

Waiting to hear back this time.

Paolina

[protected]@hotmail.com

[protected]