Best Buy
Reviews and Complaints

Im writing this complaint to warn others and find some help with secure online services. I purchased a total protection plan in hopes of helping my current ongoing breach of my online accounts and dealing with identity theft and fraud. Also some of the other benefits included in home services with appliances and security devices too. In the initial purchase i left my tower to be wiped and to have a new operating system installed with nothing attached from before. When returning to pick it up it was serviced by someone that I believed was not a regular employee for he was not in geek squad uniform and the employee that went to fetch him referred to him as if he was a special technician called for the job. I then discovered upon start up of my computer that my printer was attached still and there was now chrome installed and a user. I didn't think to much as if it were any funny business related with it until later incidents. The next service I called for in home services to have any viruses or installed services not by myself & have it taken off. When it got suspicious is when the tech showed up and was acting in standoffish manner and didn't even want to touch my computer he stood back and only gave me advise that I dont believe helped change anything. I eventually just took their remote services off from my computer and went with another service for about 3 months. Then after moving i decide to call for their services to install surround sound and while the 2 employees were at my home in uniform and were very helpful I brought up about having some wired in home security cameras installed. They said they could do those services to just call and set up a future appointment so they could have the right tools and a latter to install through the attick. So I did and waited for that day. Now before I explain the details let me first say my landlord has 2 cameras on the property on the edge of my roof out front. The day of my move in I showed up early and my land lord was putting a device into the entrance of my attick in one of the bedrooms where I live on the 2nd floor of a duplex. I was concerned with this and hoped the technicians could tell me more when they came to install my system through the attick. The day of the install the person showed up not in a geek squad vehicle or uniform and by herself. I was under the impression from the last 2 employees that it was a 2 man job and this lady began with denying me services due to being upstairs and them not having a 28 ft ladder and left. I searched all over there policies and pre appointment set up on my behalf and couldn't find anything saying they dont perform service on 2 story houses nor did the 2 that came to do the surround sound and would think they would no if they couldn't do the services on my home while being in my home at the time. So I called made a complaint and was told they had to reach out to a district manager about it and I would be contacted back. I awaited all day with no call so I called back and complained and they still had not received a explaination or response from district manager which I then asked for a refund and why a normal service was called in for a district manager to be involved with this. They then set another appointment like everything now was ok to move forward with the install. So the next appointment a guy showed up that was not a employee of geek squad and I left with my mom staying there why the install was performed. When returning home I realized that the install was performed without any going into the attick and all cables were exposed and attached to my wall running through my living room. I could have saved myself 320 dollars and ran the cables myself that way. I hired the service for the simple fact that I wanted it professionally done and hidden cables and I dont like atticks. I complained again and they now offered to send someone back out to perform the install as it was suppose to be done the 1st time. So I await for the next appointment. But I believe they had gotten a call avoid installing through the attick and that's why I have gotten no explaination and they gave me the run around to stall me while they find someone to come back with right knowledge of what kind of service to perform without exposing what has been already been set up.

Absolutely ridiculous! I have been diligently trying to purchase an Xbox Series X since last Oct 2020. Not your fault. I know the situation with China.
What ticks me off is, I finally find one on Best Buy's web page and I cannot have it shipped to my house. It must be an in store pick up only. I searched every store in Ohio, Kentucky and Indiana and none of them had one available. Why doesn't your web page tell us which states they are available and save us the time? Here I am jumping through hoops validating I am not a robot, double clicking and waiting for the final purchase with credit card in hand. I finally get one in my cart and you don't want my money because you won't ship to my house. I am paying up front and you don't want my money? I had a game, the console and the memory card in my cart. total cost $780. But Best Buy doesn't want my money. I guess they do not want me as a customer in the future.

They are suppose to deliver my refrigerator on 6/8/21 between 7:30 am / 11:30 they called at my door left work drove home 14 Min they gone. they wouldn't come back they call me evening tell me not for sure will try to fit in for 6/9/21 no one ever called back to say they were coming so again i call missed again they say wrong # wont come back 3 days no refrig no one will do any thing.

I have been a geek squad fan for decades even though my local store sucked when it comes to customer service. It finally closed and the nearest is nearly an hour away. Dropped of pc for repair and called to set up the ability for an aid to pick up when ready as I am now homebound and crippled.
Flabbergasted to find that "they don't answer store phone anymore".
Wow, a retail store that doesn't want to talk to a customer.
That's a retail store that doesn't want me as a customer. Ever again!
Canceled geek squad coverage I have had for 13 years. Bye bye best buy!

Order # [protected] Miloje Bircakovic 513-445 Glengarry Avenue buzz code 0513 Windsor Ontario N9A 1P7 [protected]@yahoo.com I've been chatting repeatedly with your team and nothing is ever resolved I have contacted your Best Buy team and I'm never given any answers about why this item hasn't been shipped and no tracking information sent via email. This has been escalated apparently and I'm still waiting to hear back from this concern team I'm extremely frustrated and I deserve answers as a paying customer I was also told that I would not be charged until the fan was shipped and my card was charged before this happened and no one can give me solid answers or information please email me as soon as possible thanks

I am complaining about a purchase we made for a washer and dryer. We went to the store for us to buy a washer and dryer. The NEW Washer and Dryer and was scheduled for a delivery for a week after the purchase and we agreed with that. Now the hurricane of problems ensued after. We were scheduled to have the delivery by Memorial Day, a holiday. So my daughter took time off from work (therefore loosing time and half of work pay) to wait for the call so we can head out to the our new house. The Best Buy delivery guy told customer service that he was at the house at 11:30 and tried to call my daughter starting at 12:00 three times. The delivery guy said that they left after 15 minutes because they didn't get hold of my daughter. Meanwhile, my other daughter who took time off, waited for the delivery at our old house. Until she called at 12:19pm and spoke with the customer service and she said that the items are going to be delivered today, 05/31/2021 and there is a window of 1:00-4:00pn delivery and that they will call. Well they waited until, my other daughter called and found out that the delivery was cancelled when they could not reached my daughter at 12:00pm. It is just odd that my other daughter called at 12:19pm and was advised that the delivery window is from 1:00pm to 4:00pm. To top it all, we were tossed from one customer service to another and while asking for a manager, they will put you on hold and eventually hanged up. It frustrates me to buy an expensive item such as this and we are already charged and here we are suffering because i am still on the line with them for 3 hours and counting for 2 consecutive days. Best Buy has no respect for our time. We have to succumb to their schedule and to hell with our schedule while we work hard to pay for the appliances that we buy. I was told that we are going to be compensated with the hassle and agony that we went through (mind you we have 5-6 buckets of laundry) and they are compensating us wit a 10% of the gift card. I dont want to buy anything anymore from best buy. They can compensate us with taking out the amount on what we owe not another gift card. This is a total nightmare. Mind you am still on hold for corporate. Very disrespectful of our time.

I was just charged $99.99 on my debit card for a purchase I did not make! I discovered this just today, may 30th, but for some reason the date on the statement is showing june 1, 2021...?

Earlier this month, I was looking at laptops on your website, and was about to make a purchase, but on my end the transaction never went through! In fact, I have been having much trouble with your website recently — passwords aren't accepted, I get error messages when I attempt to click on something, etc...In fact, I have chatted with several online techs regarding these issues, and for some reason, I kept getting disconnected, which was very infuriating.
Cynthia Lewis
3400 Brunner Dr
Sacramento, Ca. 95826
[protected]@gmail.com

Big lie you can buy same computer thru Lenovo for two hunred dollars less. They will not price match.

On April 29, 2020 (during the COVID 19 pandemic) I purchased online a washer & range with it to be installed but Best Buy. On May 2, 2020 Best Buy came out an installed both appliance with no complaints that all change on May 9, 2021 while I was preparing Mother's Day lunch. The range started making noises and the time clock blinking reading error — smoke coming out thru the back of the stove. I pulled the stove out to unplugged nervously having 2 toddlers and home alone. My husband came from the store to find the stove pulled and all them smoke on the wall. We noticed that the wires were melted and the screw holding the wires wasn't properly secured, causing the fire. On May 11th, 2021 I called Best Buy and was given a1-888-237-8289 to call and file a claim. I spoke to a George who was not helpful at all and very sarcastic - waited 45 min to be transfer to a Christian (supervisor) who stated he created a CASE ID [protected] and I was to received a phone call within 48 hours from the investigation team. Two days passed and again I was told a case ID was created and someone would be giving me a call that it might take up to a week now. I've been cooking from my camping stove as I don't feel safe using the stove and May 20th I called back frustrated that no one has given me a call back and it's been now almost 2 weeks, I then was given another case is [protected] and was told that it would take another week before someone will contact me. This is buzzard! Customer services are horrible. No one has contacted me, my house could've caught of fire if I hadn't noticed! You guys installed stove and wasn't properly installed causing the fire. I'm frustrated and angry that no one has returned my call nor emailed me on this matter! I've always bought from Best Buy and never experience this. Attached is a photo of after math and the wired. Please contact asap!

My name - Katherine Perez
My phone number - [protected]
MY EMAIL - [protected]@aol.com

I returned an item through the mail and bestbuy SENT ME the return packing slip with postage and tracking. Now they are refusing to issue the refund and saying they don't have the tracking information even though they sent IT to me. I feel like they stole my money. If you return an item you should get your money back. I will never shop with best buy again.

On 4/15/21 my husband & I went to the Best Buys in Deptford NJ and explained we wanted a tv that would be used in a secondary home, that we did not want to hook up to cable, wanted to stream channels.
Our salesman recommended the Samsung UN85TU8000FXZA.
He said there was an app through Xfinity Stream and it was very easy.
We purchased the tv for $1799.99 and it was delivered on 4/24/21.

To this day, 5/15/21, we still do not have it hooked up.
We couldn't hook up the tv to the Xfinity Stream App.
We called the Geek Squad, not only were they were no help at all, they were clueless.
We had our cable company come to our house, which I had to pay for, they couldn't figure it out as well. they told us to go to the xfinity store and ask for help, we did and no luck! We even called Samsung, no help. We even went back to your vineland store to see if the Deptford store employee gave us bad information. The Vineland employee told us the same thing.

I am not exaggerating when I say my family and I tried for 7 hours on the 1st day we tried to hook up the tv talking with the various companies. We probably have over 20 hours trying to solve this so called easy set up.

On 5/15 I had, what I thought was a geek squad member coming to my house for an appt. to help. I received on my pc and my phone 2 automatic messages saying he/she was on their way, a half hour after arrival time when no one showed I called Best Buys and they told me they had no record of the appt., after I waited all morning for someone to show up. How could there be no record if i was receiving notifications!

I can't even begin to explain how frustrated my husband and I are with Best Buys.
At one point I did ask for a manager, I got this lady with no sympathy telling me to just return it, as if it were that easy.
The tv is an 85 inch and already mounted to the wall. It took 3 of us to hang it.

We are more than disappointed in Best Buys.
We cannot believe the lack of customer service we have received.

I bought the player on 11/25/2020. Two months ago, it stopped working suddenly. Outside the green light, nothing works. I went to the store where I bought the item and complained. They checked and admitted that it is not working. I asked them to either repair, exchange with a new, or reimburse the payment I made. They said that they can do neither. It seems to me that this is not a fair answer. There is obviously something wrong with the player. I do not see why I should pay for a defective product.

I purchased laptop April 25, 2021 and called April 26 to add warranty over the phone or online. I was told that I needed to bring laptop back so it could be examined to make sure it wasn't broke. I took off work early since the store closed at 7 p.m. I had the laptop wth me but the person at customer service did not even touch the laptop. I purchased a two year warranty and now I would please request to be reimbursed for my mileage and inconvenience this has caused. If no inspection was done, nor was it even touched I feel I should have been a less to purchase warranty, at least online. Thank you cor your consideration.

I recently purchased a computer at best buy in Rochester New York It was delivered on Monday and after it was hooked up I found out it only hit 20 MB Of internet access. This is disgraceful that's but I should be doing a lot better than this In order to get it fixed I had to purchase there Warranty which was All as a year plus I need it to pay$50 for every visit. How can I come be like best buy Lead people by such junk computers. They're coming to pick up my computer in the next couple of days and I will be very glad to get rid of it. I don't know if I wanna buy another computer from best buys if this is the kind of computer that the offer to people. Thank you for letting me file was complained and if you need to contact me that's has my all my informations.

I have been a Best Buy loyal customer for more than 25 years and never had any major problems with the company.
This morning (April 4, 2021) I discovered a charge to my Citi credit card that I did not recognize and have never authorized: "Apr 12, 2021; BBY SUBSC TRIAL END RICHFIELD MN; $108.22."
I contacted a Best Buy online agent who said that the charge is for a Webroot antivirus program. I am not interested in a Webroot antivirus program and never promised to buy it.
Then I contacted the Best Buy Dispute Department online. The online agent promised to take this dispute case but under the condition that I will pay them (?)! I think it is unacceptable and it sounds like a scam to me.
I do not want a Webroot antivirus program and I have never giving permission to Best Buy to "renew" this program after 6 months of "free trial". Please immediately issue a credit to my Citi card in the amount of $108.22. Thank you for your prompt actions to resolve this issue.
Best regards, Vera

Bought said refrigerator in 2017 with extended warranty ice maker quit and froze up and repaired broke again waiting to samsung to send someone out went to store to see if they can replace with a different fridge since I have original receipt said no take it up with samsung very unproffesional finally after 2 weeks got a hold of a human who said cant do nothing about it all I want is too see what what my options are I would like for bb to give me refund so I can purchase another fridge at their store thank you

Two small packages arrival by five pm 4/8. Home to receive delivery door open and outside all day. Someone changed address that was the first reason. Yet, the correct address was on the delivery for over four days! Second now they lie and say no one was home to sign? Really, still lies and in true. Now the delivery is pulled back! Talked to a women CS in Jamaica - not earning what drivers and office make in the states. Management hiding! Talked to shipper Best Buy which also hides behind foreign CS! No one is accountable. Consumers need to shop in person without masks and bring management back out to deal with bad staff! Ups stop hiding and lying! Over bad service and lies

I purchased the software on 12/07/2020 at the Glendale store when I purchased my lap top. The lap top broke and was unfixable (LESS THAN YEAR). I purchased my new lap top approximately 10/21/2020 at las vegas store at that time when they were loading my lap top I requested that they cancel my software that I purchased 10 months ago. They affirmed that they would. They didn't and I received a 75.31 charge on my January bill. I disputed the bill IMMEDIATELY and they said I was responsible for the charges even though I DID NOT authorize the charge. I have spent thousands of dollars with this company. No wonder they are having trouble DON'T STAND BEHIND PRODUCTS THEY SELL and DON'T TREAT CUSTOMERS WITH RESPECT.

purchased Amana dryer Feb. 27, 2020...week later received a non-working dryer. several days later Best Buy determined that they would install a new dryer of the same make/model. several days later they installed a dryer that worked for ten seconds, shot sparks from the vent then shut off...The next week Best Buy determined that the best way to handle this mess is to install a GE dryer, although a small upgrade would absorb the higher cost as a show of faith for the inconvenience and that they would install that on April 2nd...which would complete my purchase of February 27th...today I was advised that the dryer and no comparable dryer could be installed before April 14th...after scheduling that, I received a message that I needed to contact Best Buy to further discuss the situation. I called, waited a long time on hold to speak with someone that I could not understand on a connection that sounded like a war zone, who finally told me that I would receive a call back..that was several hours ago. Your turn !