Best Buy’s earns a 4.1-star rating from 4203 reviews, showing that the majority of electronics consumers are very satisfied with their purchases.
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legalized fraud
If you purchase from this company you will inadvertently become a member and unknown to you, your credit card will be charged their monthly membership fee of $19.95 forever! They do not personally answer their phone and their website has no email address. I bought a bottle of perfume for the holidays and ended up paying 3 months of, so called, 'membership' fees before I caught these fraudulent charges on my card. I would attach proof, but all I have is my credit card statement. You will not get these monies back.
The complaint has been investigated and resolved to the customer’s satisfaction.
renwal charge
I purchased 2 desktop from Bestbuy over Thanksgiving in 2009. Around 2010 Thanksgiving, I saw 2 charges from Bestbuy on my credit card statement. I called the credit card company and was told that they were for Software renewal. The credit card company even gave me the phone number and the name of the department to contact at Bestbuy. I called Bestbuy. I was told that the charges were for Anti-virus software renwal. However, the problem is I NEVER INSTALL the software! Anyway, I cancelled BOTH "renwal" that I never ask for right away. Then, when the next credit card statement came, I found that the refunded amount was a bit less than the renewal fee for one of the 2 "renewal" that I did not ask for! I called again. I was told that the refunded amount was pro-rated.
I was unhappy with this answer. I asked to speak with the supervisor. The operator came back and said the supervisor offered a $20 gift card to me. This is slightly more than the "total lost amount". I accepted this.
However, I really think that some people is going to sue Bestbuy for this practice!
The complaint has been investigated and resolved to the customer’s satisfaction.
doesnt honor manufacturer warranties
I will never purchase anything from Worst Buy ever again. In the past thirteen months I have purchased three laptops from Worst Buy. Two of them failed within 5 weeks. THe first one I brought the computer in for warranty work 5 weeks after I bought it and I was told the warranty doesn't cover my repair and the minimum for laptop repair was 200. The child working there seemed nice so I believed Him and bought another lap top. an acer. What a box is of nuts and bolts that computer is. I'm pretty sure it was a discontinued model. I was very slow for a 2010 computer an i had nothing but problems. So this last December I bought a Gateway and with THAT computer I had a monitor problem after 4 weeks. I took it back to Worst Buy and This child that I spoke to said it was my fault 4 times and it would not be covered. I called Worst Buy Customer service. Maybe it should be called customer disservice. When I spoke to Customer Disservice they asked me if I bought a service plan and when I said no, they transfered me to a dead number. I called back the next day the exact same thing happened. So the thing to do with companies like this is call a lawyer. so thats what I did. If anybody reads this and they have a similar problem... Don't bother arguing with these crooks. I sent an e-mail to the Illinois attorney Generals office. I called the Federal Trade Commision and filed a complaint with them . I found a lemon Law attorney and I'm waiting to hear from him. Also I found a number for a class action attorney. I will rattle these peoples peoples cage until they change there business policies to a more consumer friendly policy.
The return policy is very clearly stated on the receipt that computer products are only good for a 14-day return. Beyond that, if you did not buy a protection plan, it is not Best Buy's responsibility. Like pobarjenkins said, you need to contact the manufacturer in order to take advantage of the manufacturer's warrenty.
This is the same policy no matter where you buy computer products. This is not isolated to just Best Buy. Once you opt out of the protection plan, you are basically saying that if anything happens outside of the 14-day return window, Best Buy is not responsible.
Also, maybe you should stop buying laptops from low end companies like Acer (although they are getting better) and Gateway (aka, rejected HP computers). You went for the cheap end and you are getting what you paid for.
Manufacturers' warranties require you to contact the MANUFACTURER, not the store you bought it from. Call Gateway and Acer. They have to assist you.
I'm sorry you had such a bad experience, but to refer to the employees you dealt with as children is a little rude.
miss leading and deseptive busness pratice
Asus laptop blue screen
I did not have the Geek Squad set up my pc for an additional $100.00.
I have had it less than a month and I get the bule screen. I have several differant virus and malware scanning programs that have worked for years on all my other machines, I have the latested verison of all the programs with the windows 7 updates and all the scans show everything is clean. the geek squad said there is a virus on my laptop and it will cost $140.00 to have it removed, even through there was no virus on my laptop and still doesent have any virus on it. needless to say warrenty or not the Geek Squid will not touch any of my machines again and EVERYONE BE FORWARNED
" DONT LET THE GEEK SQUAD MESS UP YOUR COMPUTER "
customer service + warranties
I am writing this in capitals so you can understand that I am at my wits end with best buy, its lack of customer service and poor assistance we have had for the last month plus!
We purchased a computer for my daughter for college from our local best buy, and we bought all the "bessl & whistels" suggested by the sales associate including the warranty for spills, mishaps ect.
In december, right before my daughters christmas break (Who by the way, goes to college 6 hour away) she spilled hot cocoa on her computer. When she returned to rapid city where we purchased the computer, we took it in and were told it would take approx, 10-14 days for repair. It was a "month" before we were called to say it was repaired and we could pick it up. Each time we called during that month-noone told us anything except "well, its usually 7-10 days". Once we went to pick it up and took in all the recovery disks we were told by the store, that it "was not working still". Even though they had replaced the mother-board, and whatever else, I cannot figure out why it was noone in lousiville-where it went to be repaired could not tell it was not working. So much for geek-squad.
In any case, it was sent back "again" and we recieved it back in the store where I spoke with someone named "richard h" who assured me it would be sent 2 day air to your "brookings" store-where my daughter could drive the hour from her college and pick it up. I had asked if "all" the items we had purchased for the computer would be there-microsoft office ect, and we were told the computer would be "ready to use".
Today-after having picked up the computer from your brookings store, she called stating that "she did in fact not have micrsoft office on the computer". She also had to have the college computer staff mess with the computer as the disc slot would not open... So none of us being computer geeks-as you claim to be - are attempting, yet again to give my daughter a "working" computer.
The newest problem is that she does not have micorsoft office on her computer-whihc I was told would be downloaded on again, prior to returning it to her, as we purchased that too!
So here is my 18 year old daughter 6 hours away in college attempting to drive back and forth an hour away to get the computer working as she needs it for school.
I have never had to make so many calls ans speak to so many people in one company and yet still have so much unresolved.
I have called about your renting her or loaining her a computer initially as you gave me an inaccurate repair turn-around time-and was told you do not do that-maybe you had better start...
I have called and spoken to managers who were no more helpul than the floor staff.
To say I am dissapointed is an understatement. I will certainly never buy another thing from your company, and I will tell whoever will listen of my issues with this computer problem. Your follow-up and customer care is "uncaring" to say the least.
My husband just called the best buy here and spoke with "cory" who said to have my daughter call him and he would walk her through putting the "microsoft on her computer... After she spoke with him he told her the "product key" she had with the rest of her paperwork (And wasnt allowing her to download it) , that she needed to download a temporary file, and then use the product key... Well, she tried and that did not work either... Thanks a bunch... So now, here we are going on 2 months with no wokring computer and noone giving a crap to help us...
I am done with your company... Be assured you will never get another dollar from us... And be assured that the hospital where I work-where there are thousands of employees will know of your poor customer service and follow-through. I will tell as many neighbors and family as will listen to me...
Thanks for talking me into all the extras that provided her nothing but a head-ache. I would have been better off throwing it away and starting with a company who cares.
Sincerely,
Umm so why doesn't your daughter ask the college computer staff to help with the loading of MS Office?
It sounds like Cory cared and tried hard to help you with this issue that began with your child's carelessness.
rude and degrating manager
I bought two cell phones from best buy (San Antonio) and purchased the black tie protection. I had to file a black tie claim for the phones in December (Watertown) and they replaced them with no problem. They told my wife and I that we had 30 days to test out phones but the cell phone manager Marty said he employees were confused and that they would not honor that. I spoke to him on the phone and he was unbelievable combative and hostile, calling me a liar and belittling me. I have never had an experience like this and Best Buy refuses to replace the phone they sold me that does not work. Tip: Buy your phones from the carriers, not best buy. Buy your insurance throught the carriers; its cheaper and they honor their commitments.
I tryed to pick up my computer this afternoon but it happened to be under my mothers name they told me, after have been waiting in a long line and a employe skipped over me in line and when brought to his attention did nothing that my mother had to be their I said she can't because if her work schedule. Is their any way I can't get it since I am the one who dropped it off. They said no and were very ride worst customer service ever! I understand their is a policy but it a computer it's easier to pick up a car form a dealership than a computer really!?!?!?!?
-pissed off!
I more than understand. When I bought a laptop from them, it had to have this and that downloaded into it (they evidently didn't have the model they were selling without all of the extra features). Even after paying the extra and being told I had to come back in a few days and I came back, there was more they tried to push me into buying. I finally got pissed off and started yelling about them doing 'bait and switch', that the computer they had advertised and that I had tried to buy was not what they were selling me. My yelling worked, the extra fees suddenly disappeared and the rude employees became a lot more considerate. But I would never, EVER go back to Best Buy to purchase anything. Their attitude and the rudeness was just the worst I had ever encountered from a store. But from what I hear, this is common at Best Buy's everywhere. And all your complaint will get you is a twenty-five dollar gift card as a consolation. I highly suggest you file a complaint with the store manager before taking anything as consolation for the hell they are putting you through. And I didn't have to be there to get the laptop picked up, my husband picked it up for me (it was in my name). I didn't go inside and start yelling and getting angry till he came out to the car to tell me about all of the extra fees they were trying to tack on.
refused cash refund
On 19Dec10, I ordered a new TV at the BestBuy store for which I paid cash. They, in writing, committed to delivering it on 28Dec10. On 27Dec10, I was notified that the delivery had been delayed one week. Having failed to conform to their contract, I asked for a refund on 28Dec10. They flat refused to give me my money back and said I had to wait for BestBuy to deliver a check.
The check arrived on 06Jan11; i.e., they kepy my money for more than one week.
pc with warranty - backup/recovery cost 2nd time around 2months after first repair
HP Desktop PC under Warranty. Went Black - sent for repair via Best Buy's Geek Squad Service on October 21, 2010. Per Geek Squad's request Paid $99.99 for BACKUP/Recovery which was NOT covered under Warranty. Received PC after repairs approx 3 weeks later. January 9, 2011, the Desktop PC went out again with the EXACT same results/problems that it went in...
Read full review of Best Buythe worse customer service ever!
On January 06, 2011 I bought the Precision Acoustics HD45 Loudspeakers 5.1 Speaker Package for the total amount of $525.93 on the best buy website. The day after I received a e-mail from Best Buy saying that my item is on is way and the total amount is $532.44.
I contacted Best Buy and told them that there was a error about the total amount and that I have a copy of my purchase bill and it was suppose to be $525.93 NOT $532.44. They told me that they can't do nothing about it. I told them ... I'll contact my credit card company... I have printed my order when i bought the Precision Acoustics HD45 Loudspeakers 5.1 Speaker Package from your website and the total amount was $525.93 and now I received a email saying that my item is on is way and now the total amount is $532.44. What kind of company are you stealing people like this... you better cancel my order cause i don't deal with company who steal people like this. And make shure the item doesn't show up at my door cause the delivery company will have to bring it back...Thanks for showing me what kind of company BEST BUY is.
The complaint has been investigated and resolved to the customer’s satisfaction.
manager
Store 199.
What is the purpose of having a manager if they can't help you as a customer? I took an unopened merchandise back after the holidays. Told cashier it was a present. She did it as a credit to the card. I explained to her it was a present. She said she couldn't cancel transaction. Her manager got involved. He basically said that he heard her side and couldn't help. He told me to leave the store.
I guess Reasonable is a loose word. The manager didn't listen, if he did he wouldve known that his sales rep didn't ask the customer what his preference was. Instead, he chose an aggressive approach to ask customer to leave. Obviously, he had no intentions of righting a wrong from his team. As far as the return policy goes, it was a present ordered online, was it my fault that it came two weeks later? This was the second item in that order. If you are going to pull that line that I was lucky to return it, I suggest you be consistent. Check again because I returned the first item last week and got credit on a gift card bc she asked.
What exactly is it that you would like me to check again? I clearly understood your post, however, I certainly see where you had options to avoid this unpleasant situation entirely (as stated in my previous post in understanding return policies). I make online purchases nearly every week. There is always a statement or receipt accompanying every transaction I've ever made. This includes the purchases that I have made from Best Buy online. There is often a statement inside the shipment as well. You chose not to take the whole 30 seconds it would have taken to print off the receipt and instead went into the store with non-receipted merchandise. It's not your fault that the shipment was late, you are absolutely correct. What is your fault though is if you had access to the receipt and chose not to take it with you, then shame on you. You could have also taken the merchandise back home with you until you located the receipt if you didn't want the credit. You didn't choose any of these options. The discretion to make a policy exception is left up to the manager and he did not have any wrong on the part of his team to right. He simply chose not to make that exception. He doesn't have to just because another manager did that for you. Again, you could have just as easily taken the merchandise back home with you until you located the receipt. You asked the role of the manager and although he didn't side with you like you wanted/expected that doesn't make him a bad manager. He did his job and made the decision, one that you didn't want to hear. The fact that he finally had to ask you to leave is yet another shame on you. He runs a business and there will be times when a customer doesn't like his decisions. This does not give the customer the right to act out in any way, shape, or form. It's great to vent and that is what you did here. However, hopefully you will also take this as a learning experience, do some self-analysis in regards to your own behavior, and think twice before you return non-receipted merchandise to business.
The purpose of the manager is to protect company assets and provide a reasonable level of customer service. If a manager asks you to leave the store then you need to look at your own behavior, not that of the manager. Clearly understand return policies before you venture into a store to return an item. Don't ask for exceptions to policy especially with the "it was a present" line. You are actually quite lucky you were offered a credit. Kudos to the manager!
sold me a restocked computer and won't take it back.
I was told by the Best Buy salesman I had 30 days to return the computer. When I asked why the box was open, he said it was new but returned. When I asked for a brand new one, he said there was nothing wrong with the computer and I had 30 days to try it out and see for myself that it was new. The computer would not work. I tried calling the store for help and was told repeatedly someone from their Geek Squad would call back but no one did. I then took it it in to return it and was told at first I would have to pay a $60 restocking fee even though I told them the computer box was already opened and retaped. When I complained, I was told I could not return it as 16 days had passed. I told the manager their salesman, Kaklu, assured me that I had 30 days to return it and never mentioned a restocking fee and the box had already been opened and that they sold me an old non working computer that had already been returned by someone else. The manager said I had signed my credit card and there fore agreed to their terms but I signed an electronic pad and it absolutely did not state that I agreed to be stuck with this computer or that I had to pay a restocking fee-NO TERMS were mentioned on the electronic pad I signed so they are making you, in essence sign a blank contract and you don't find out what you sign until after you signed it.
delivered damaged washer and refuses to fix the problem
Best Buy hates its customers or at least that's the only conclusion I can draw from this month long nightmare right now. My husband and I bought a new washer and dryer from the Best Buy online store. A delivery was scheduled for Dec 13th, 2010. The delivery guys were incompetent and could not find a way to get the washer and drier into my house so they rescheduled for the next week. When they arrived a week later on Dec 20th, both washer and dryer were successfully delivered BUT the washer was damaged and non-functional (the front panel was smashed in and the unit would not even turn on) and thus began our horrendous experience with Best Buy which my husband has been keeping a diary of as follows:
1st delivery - Dec 13 - incorrect measurement, refused to deliver
2nd delivery - Dec 20 - correct measurement, delivered, damaged
Placed 1st Service request on Dec 20 - was promised a callback in 48hrs
Dec 22 - called BB for follow up on previous, found out that a service reuqest was not placed by BB and there was no record of our complaint, this time BB did place a service request and scheduled repair service
Repair Service scheduled for Dec 29
Dec 28 - received call from BB and learned that parts on backorder, AND our washer is now a discontinued item so it is no longer being sold, repair now scheduled on Jan 04
Dec 28 - 4 more hours on phone trying to resolve sooner as we had not done laundry in 15 days
1. called BB and had to leave message
2. finally got ahold of someone at Geek Squad
3. Svc ctr manager Mervin
- very unhelpful, refused to acknowledge reality of situation so I asked for supervisor
4. Mervin's manager Yolanda
- after a very long discussion convinced her to call LG to confirm parts were on backorder
- she was unwilling to do anything else to resolve situation, we then requested a replacement unit
- she dumped me with "a store manager, " at the closest BB
5. Plymouth Meeting PA store, Vincent:
- told us he couldn't help replace our unit because his store did not have it in stock and told us we had to call all the stores to find and talk to a manager at store with inventory
- we asked him to look up other store inventories which he could easily do on his own and found out that the closest store with our unit was 80 miles away
- Vincent transfered our call to this store, Lancaster, PA
6. Lancaster, PA store manager Lisa
- she informed us that she can not ship that far - the deal has to be approved by my local store
- but I just got off the phone with my local store!
- Lisa advised us to call Consumer Relations
7. Mike, Consumer Relations
- promised us he would arrange replacement fast
- promised us the order specialist Tiffany "Goosh" from dot com will respond within 48 hrs
Dec 30th: Ainsley, Consumer Relations
- We called after 48 hrs no contact to check up on status
- found out that there was no record of dispatch to Lisa or Tiffany Goosh to solve our problem
- we requested yet again for a dispatch for defective replacement
- we requested dispatch to dot com supervisor to investigate Tiffany situation also
Jan 3rd: Recvd call to confirm service appt for Jan 04; 2 of 3 parts arrived; 3rd part sched ship Jan 15 (which would mean 35 days of no clean laundry)
Jan 4th: 2 of 3 parts were replaced by Geek Squad Technician, washer now powers on but additional symptoms now appear and so it is non-functional. Service technician Dave recommends replacement; instructs us to call our local store again with our work order number.
Most frusturating and unprofessional behavior yet:
Called Plymouth Meeting, PA Geek Squad, began explaining story, was abruptly interrupted mid sentence and transferred to appliances Erica. I begin explanation again, Erica says I have to talk to Geek Squad. Long hold, then Erica says I have to come to the store in person. I asked why and Erica puts the phone down on table without saying anything. Long wait - someone else picks up the phone, asks if I'm being helped. I say not exactly, begin explaining our situation all over, get interrupted again saying I have to speak to manager. Long hold, finally greeted with no name. Begin explaining, then interrupted for hold. Puts phone on table and I can hear him talking to other people re: unrelated business. Very long wait, then Erica says she cannot help and that I have to call the 800 number for any help and explains that since I bought it at dot com they can't help me. Of course this is not true, there are lots of things they can do to help me. I suggest they do it for me b/c it's been 3 weeks and we have been given nothing but the runaround. She says I will have to hold for manager - I thought that's where I had alread been. Ed Furgeson, store operations manager finally gets on line and will call support to handle it. Ed promises callback. Length of call 40 mins.
It's been 22 days since I've had clean laundry and guess what I'm doing right now? I'm hold with Best Buy, current total wait time: 30 minutes and counting . . . We will never purchase from Best Buy ever again
The complaint has been investigated and resolved to the customer’s satisfaction.
special order failure
Best Buy listed a video card I wanted to purchase as shipping within 1-2 business days. After almost a week I inquired as to why it was still in "In Process" and not shipped. The friendly gentleman on the phone informed me that it is a "special order" and it would take 2-4 weeks for it to be manufactured and then shipped in about a week after that. I asked them why it did not tell me online that and he said it should have and he informed me his system did. The man on the phone was informative and friendly, but I might have bought another product if I knew I would have to wait up to a month to receive my product. I'll be sure to ask people to not get me Best Buy gift cards next Christmas!
Best Buy Online offered a deal of 2 Motorola KRZR K1m white phones with 2 year service agreement with Verizon for $0. However, two days after our order was posted, the order was cancelled by Best Buy because those phones were actually out of stock. So I was then offered, the similar phone in Red or Silver, except it would now cost $50 per phone. They refused to give a discount on the similar phones to make up for the cancelled order. So thank you Best Buy, I am now done with you.
reward zone points
11-29-2010 I went to Roseville store to buy TV I found the TV I wanted on display in Best Buy store. Salesman guided me to another section of store (not a separate store) to ring up purchase. It cost $2406.48. My reciept says Magnolia Adio/video. I never heard of Magnolia and questioned salesman, he said Magnolia and Best Buy were partners. I asked about my...
returning unactivated prepaid phone and airtime card
Tried to return a prepaid phone that doesn't work and airtime card. After walking in the best buy and going to returns department and waiting 20 minutes for my turn to do my return I was turned away and told I should go to cell phone department for phone returns. I wen't to cellphone department, waited 30 minutes while the employees were helping themselves buy phones. Finally my turn, they took the phone but would not refund the UNUSED airtime card. Said it's not refundable. I told them that when I purchased it no one informed me that this card was not refundable and there is nothing indicating no refund anywhere on the card itself. They replied that the policy is printed on the back of my receipt that it's not refundable. To which I replied "how am I supposed to know if it's not refundable BEFORE I buy it? To which they replied "it's printed on the back of the receipt that this card is not refundable". I never got my full refund and I'm pretty sure it is illegal to sell stuff that's not refundable without first telling the customer of that fact prior to completing customers purchase. Best Buy you lost me as a customer forever! You scammed me! Also your employees are untrained and have no customer service skills, even the manager. I did not have to stand for 20 minutes in return department just to find out I had to go to another part of the store to return the phone if your employees were properly trained or your store had proper department labeling. I also did not have to wait 30 minute while one employee helped another employee buy a phone especially since I came to the counter first. And you should let customers know which items are not refundable before they buy it. Printing your no return policy on the receipt after the fact is too late. You are scamming people!
Speak of your own lack of passion for your country and men and women who are serving. If I knew your location, I would paint you housr red, white, and blue. Red for the blood shed for your freedon to be a flat out jerk. White for the hair color of Veterans that would be sick to read your comments, and blue for the sky we all pray up to God they return home safe. Please my fellow American upset that I stop "submitting complaints on your board". To hell with your board, this US Marine deserves more than your selfish remark. I beg you and all to express that anger in a positive direction in an effort to fight this very wrong behavior. Thank you Brenda!
Louis Gibson is a retired United States Marine, grew up in Houston, Texas., who wanted nothing to do with politics, corrupt police, or the media. It was only until his false arrest December 18, 2010 and a detainment in Gwinnett County jail through Christmas Gibson got mad. Then look out, Norcross Police Department falsely charged this disabled US Marine with the charge of False Report of a Crime and this included a felony forgery charge. The sentence carried a year in jail and thousands in fines. Gibson was appointed a Public Pretender - I meant Public Defender, John K. Ireland.
Attorney Ireland visited Gibson in jail giving a copy of Norcross Officer Eric Butynski badge number 122 police report. Attorney Ireland never read the report, but strongly recommended Gibson take a plea. Pointing out Gibson was lucky that Judge Carla Brown dropped the felony forgery, all remained was False Report of Crime. The plea offered by Gwinnett Solicitor was twelve months probation, a $1, 000 fine, and thirty days in jail. His court appointed lawyer, Attorney Ireland as he preferred to be called, explained if Gibson rejected the plea he would remain in jail through Christmas with no bond.
Gibson reviewed the police report and quickly knew the report was nonfactual. He showed his lawyer line for line the false statement written by Officer Butynski. Attorney Ireland, with a smirk, recommended Gibson move out of Georgia. But Gibson would not be given an opportunity to present evidence in the court until trial still scheduled 6 months later as of date today. Depressed and confused Gibson, in his wheelchair, returned to spend Christmas in jail. His sixth Christmas away from his family, five spent serving his country as a United States Marine Corp..
With Judge Carla Brown gone on her Christmas break and responsible for signing the warrant of arrest, Gibson sat in jail until former US Marine now a Gwinnett County Judge lifted the warrant December 29, 2010. Prosecutors wanted bail set at twenty five thousand thousand dollars and was furious at the Judge's one thousand dollar bail given. The judge looked at Gibson multiple medical issues and the facts leading to his arrest stating he would give Gibson the benefit of the doubt. Lucky for Gibson his survival pay from the Veteran's Administration had posted to his account. Of his $1, 857.00 monthly benefit he took $1, 345.00, as needed to post bail and court fees. Months earlier Gibson was compensated $7, 003.00 monthly but was erroneously reduced to $1, 857.00; however this is a completely separate issue Gibson is currently addressing for over one year.
As you can see, there are several factors against Gibson. Even a man who served his country, honorably medically discharged, can be innocent. As on television shows the police, public opinion, and prosecutors demonize the accused and definitely work against the defendant. An investigation may be based on false evidence only made important by police officers bent on malicious motives taking the attention off the actual charge being brought. Gibson now out of jail turned 35 January 02, 2011 is relying on, "we the people", and media to spread his story to all Americans as he takes legal precaution in this situation. Men and woman who have stepped up to serve for our freedom in this great country especially deserve better.
WE THE PEOPLE
ADAPT AND OVERCOME"
In November 2009 Redshield Entertainment LLC and the reputation of its CEO Louis Gibson was attacked. Usually a fair reporting news channel, WSB News after being contacted by former sales rep and manager Mathew MccCloy, who claimed he had not been paid during the holiday season for working there, moved forward with the story without cross-verifying factual documentation.Gnawing relentlessly on Redshield's ankles, Linda Stauffer reported this story of 3 screaming angry sales representatives? not being paid for work one of which being Matt's roommate, in front of Redshield's newly established place of business in Alpharetta, GA.
Following the negative media coverage, the license for Redshield to sell Clearwire mobile Internet, at the time its sole source of current revenue was revoked; dark tales were recounted about Redshield Entertainment and CEO Louis Gibson on the Internet; not to mention that he learned shortly thereafter that at the same time the same sales rep petitioned for the cessation of Redshield Entertainment and the Media coverage thereof, he also campaigned for the commencement of license to sell Clear Internet for his newly formed company, prior to Redshield's and Clearwire's dissolution and using the identical practices, methods, teachings and even staff of Redshield.
Was it just good old competition? I guess except retired disabled marine Louis Gibson who currently sits in a wheelchair and has been diagnosed with PTSD as well as a host of other issues after serving now feels these additional scars, and a little over 1 year now feels he has just gotten the shaft. 1 year later, neither of the 2 companies is still in business selling Clear Internet and the same reps who demanded payment after 30 days of working for Redshield found out that there new CEO couldn't pay that quickly either because Clearwire's contractual agreement with all resellers pays out in a 60 day pay cycle. Not to mention that the news coverage allowed the prowess of the adversary to sway the public opinion of some in its favor. Let me explain.
Reading of Redshield and its woes, viewing limited information online anyone could quickly pass judgement. As computers become increasingly more sophisticated so do in some cases Internet stone throwing anonymous sinners, some without even any direct knowledge of the matter in discussion. GOD seeing all, often many readers are noncommittal on subject matter, without additional sources of obtaining what they consider factual information, like a news source. The news report however gave the prowess of influencing the public opinion of some to the adversary, increasing Mr Gibson's woes to fighting in those cases, public opinion on this matter as well, a challenge he has self-described as at times like America's war in Iraq.
The worse revelation to come was forthcoming just a little over last week. In the intricate details of this story, Louis was arrested on December 18, 2010 on false charges also birthed from this fiasco. The same sales rep, Matt who began selling under his new company name, after this news story aired went to the police department speaking of his allegations, the news video and its airing. He also had filed a police report of the grievance and its further related details. The police without further investigating issued a warrant for Louis Gibson's arrest. The charge was based on a check forged by another former staff member and the nonpayment of reps citing the news report as one of its references. Upon exiting the jail on bail almost 2 weeks later and after spending now his 6th Christmas away from those he loves; 5 being, 1 for each year while having served in the US armed forces and the 6th one birthed out of the events mentioned here, Louis Gibson now asks is there justice in America? Will WSB news even report a retraction? The attack on his small business must give Louis cold sweats at night and you would think that for a veteran striving to adapt back to civilian life after handling the casuaties of war would have been enough... Please respond I would like to hear your thoughts
customer service
This year I have brought a number of products from your company and am shocked at the poor level of customer service to say the least.
Only a few months ago I purchased some audio equipment and installation, only to turn up and be informed your sales representative had failed to book it. Naturally I was angry, however to top it off, your installer said it wasn't his problem and that I would have to rebook. After 30 minutes of arguing with various members of staff including a manager, they decided they would do it that day. Seriously this is poor service to say the least, in fact arguing with the customer and saying its my problem is about as bad as it can get.
If that wasn't bad enough, lets move on to my second experience of your companies wonderful service. On December 25/10 I decided to buy a Sony car stereo (I must be mad after my first experience with you). When i say buy, I mean tried to buy as after 2 days I still haven't been able to purchase it. I have tried 2 credit cards, wasted hours on the telephone waiting to speak to an agent and then going around in circles time and time again. They check my credit card details, they match, you then send me an email 5 hours later saying to call back. I call back your systems are down, I give a new credit card, it doesn't go through and on and on.
To end this matter I took the opportunity to speak with a very rude supervisor named Renee whose staff ID is 1076. Like your installer, she is very rude and agressive and likes to blame the customer for the problem. She didn't want to help, didn't apologise and didn't at my request let me speak to her superior (you must really train your staff well).
As your systems were down yet again you couldn't put my credit card details through there and then. She said I would need to call back. I declined and asked for her or a colleague to call back, she declined, I asked 10 more times, she declined. Apparently 'company policy in busy periods not to call customers back even though they are unhappy'.
So, I write to you requesting you sort this out and give me some incentive else I will never set foot in a Bestbuy or Futureshop again. There are plenty of other companies out there who want my money, the choice is yours. There is nothing wrong with my credit cards and I don't appreciate the time I have wasted just trying to buy a product online.
I refuse to call back as I have already called 6 times and I am seriously unhappy with your company right now and do not even expect a reply.
Reply:
Thank-you for contacting Best Buy advising us of the issues you have been having.
We apologize for the frustrating experiences.
We have checked your order # [protected]. When we call your Financial Institution to verify the billing information on your order, we are being advised that these cards are debit cards and not credit cards.
When placing online orders, you need to use a credit card.
When calling us, instead of using the automated system, you can call [protected]. Choose your language option, then press #1 for bestbuy.ca inquires and then press #5 to speak to a live agent.
Wow great response best buy, sounds like you didn't even read my email and for the record I used a visa credit card and even said I wouldn't ring back...say no more
The complaint has been investigated and resolved to the customer’s satisfaction.
delivery failure
This year for xmas my sister and I decided to get my folks a new tv, they have one of my hand-me-down tube tv's for a few years now and have been tossing the idea of a flat panel around for far too long.
I ordered the samsung-46" class / 1080p / 120hz / lcd hdtv-ln46c600 for 797.99 on 12/4/10 and chose the delivery date of 12/24/10 all options indicated the item was in stock and available.
12/24/10 I wait until 6pm and contact bb got the run around at first, I lost my patience, used some inappropriate language and disconnected.
I called back 20 min later explained my situation best I could and was offered $100 discount and $100 e coupon, the tv was unavailable for delivery at that time, there was a holiday party I had to get back to so I reluctantly agreed to a new ship date 1/3/11 and accepted the meager compensation.
12/25/10 I receive an email advertising after christmas sales, the tv I ordered was now available 30mins away at my nearest bb for 797.99 :smileysad: you can imagine my disappointment.
12/26/10 I called again to express my lack of satisfaction with my experience, the rep could not find any notes in regards to my previous compensation and offered only a $75 e coupon, I asked to speak to a supervisor at that time and was told none were available and they would contact me within 24 hrs.
Appx. 1 hr later I received a call from said supervisor who could not offer more than $110, I then canceled my order.
This was not my first problem with bb, but this will be the last.
Over the last 5 years I have spent thousands on the newest toys, at one time putting myself into serious debt, so thank you bb this will be the last time I shop here.
Guess I will have to re-gift this $50 gift card...
Sounds to me like you got over-compensated. To be honest, they should have offered you nothing for using inappropriate language. They should have hung up on you the minute you started to run your mouth. If you had been kinder, then maybe they would have done more for you. There is probably notes in their system that state your childish behavior.
not honoring sales policy
purchased 3 computers for christmas gifts 2 wks ago fr best buy. item went on sale for $50 less. now mind you, i was told by 2 different employees if the item went on sale, i can bring receipt back. so i did today, they would not do it for computers. its a corporate policy. even though they are still in boxes & for gifts. they said it does not apply to computers or phones cuz it mite be outdated or not have any in stock. you only have 14 days after purchase for these items to get $ back. bad policy
refund delay for debit card purchase
I purchased an XBox 360 from Best Buy but later in the week found the same item on sale elsewhere cheaper plus an offer for a free$75 gift card from the other store. I returned the unopened game system within 5 days of purchase and Best Buy customer service gave me a receipt for the refund on my debit card purchase. After a day my bank still did not have the refund and I called Best Buy to ask them why my account had not received my refund. I was told that all refunds take up to 48 hours to be processed. I think this is an unfair practice since my account was immediately debited for the cost of the game system when I purchased it from the store. This is the last time I will ever shop at Best Buy.
I work in retail and I can refund a card immediately and it will be on customers card next day if not the same and we are a family run business. And Best Buy just doesn’t care because it’s not hurting them either way.
Count your blessings! I’ve wasted a month and many hours on phone trying to get my TotalTech refund.
This is pretty common. JC Penny, Sears, and Target does the same thing.
no one will help me
I am sending this everywhere until someone helps me. I am also posting on all social media sites until I can get this handled.
My story: I purchased a TV on BB.com on Black Friday with a scheduled delivery for today, 12/16. I received order & delivery confirmation via email immediately after. I checked my order online this AM & it said status "not available." I called BB.com & talked to Ryan M who told me the delivery would have to be rescheduled. When I asked to speak to a supervisor he said she refused to talk to me (Courtney L). Ryan put me thru to consumer relations (Amber) who talked to order support (Ashia) who told me my TV would, in fact, be delivered today before 7 PM. 7 PM came & went so I called BB.com & talked to Shonda who told me that Amber & Ashia were incorrect & my TV was never going to be delivered. Shonda gave me the contact info for the delivery center bc she said that I had to reschedule delivery with them. I called the delivery center & Tabitha told me that she can't even access the order bc it's locked by BB.com.
I CAN'T EVEN CANCEL THIS ORDER. I need someone to provide even MEDIOCRE customer service and help me. I've been given misinformation MULTIPLE times, my time has been wasted, my nerves frayed, and I STILL have no resolution. I will keep reposting this until I get some decent customer service.
My contact information is:
Charissa Costa
charissa.[protected]@gmail.com
[protected]
Overpriced merchandise. Ended up leaving our purchases because they just won't stop trying to upsell. Dumped the items and went to Fry's. Best buy is too difficult to buy from especially if you are wanting a good deal.
I have a receipt for a Freedom keyboard item 2070122 and i have been trying to return it because I can't get it to work properly. I have called numerous times and they say they will call back and don't. My receipt says I have 30 days, but they said I only had 14 days to return the product. HELP! [protected] What do i do? Carolyn
Then leave the online ordering to those of us who know how to read.
Having a similar issue with BB.com. Disputed the charge through my cc company and chalked it up to a lesson learned! Lesson :Do not sop through BB.com ever again
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I have never purchased from this company and they are stealing from my credit card. I don't know how this company got my credit card number, and American Express is investigating the charges made to my account. "Best Buyer Discounts, Boca Raton, Florida is a fraud"
filing the same complaint...this has happened twice now...cancelled and it started again it seems after another perfume purchase ...i do have an address for them ...received two months refund but they charged me for a year...writing company in florida and reporting to bbb...