Bestway Global Holding
Reviews and Complaints

I have been trying to get a hold of anybody to just ask a simple question before I purchase more then what I have on line already

I just want to make sure the hot tub liner I need to buy is compatible with the heater we bought but it is impossible to speak to anybody or have anyone email me back to help and now I am stuck with an item I don’t even think I can use

Thank you for stealing $250 from people pretty much

In April 2022, I purchased the Coleman 13’ x 42’ above ground pool online from Walmart. Ahead of the 4th of July holiday, I was finally able to install the pool in my backyard, after awaiting the passing of a stormy Florida season, as well as the arrival of upgrades for the pool including building a leveled concrete foundation, and purchasing a functional ladder and pump system. Since installing the pool, I have attempted to patch multiple holes in the pool’s liner, yet it continues to leak and has been unsuccessful in holding water, which has led to the repeated need to refill several times a month. I have attempted to resolve the problem by submitting a warranty claim, several times, which included multiple photos uploaded showing clear damages and attempts to repair. I have as well requested a call back from Customer Service, and to date have not received any notification in return. This pool arrived damaged, and has not worked properly since the date of installation. This pool has cost more money to upgrade and maintain then it’s worth. No one from this company has made any attempt to contact me, nor to address my submitted warranty claim. The company appears to only be concerned with profiting off the sale of damaged products, which the recognize is challenging for the consumer to return to a local vendor due to its’ weight and size. Therefore, the company encourages the consumer not to return item to the store of purchase by offering to fix any issues themselves, yet does not respond in favor to request. I would never purchase any products sold by this company, and will warn against anyone planning to do so. The method in which this company does business is a disgrace and should be invested for fraudulent business practices.

The pool does not come with any cleaning supplies and the pump is only rated for 1500 Gallons this pools hold 76496 Gallons of water. The pump is not powerful enough to filter the entire pool in a 24 hour period and has a timer that shuts itself off after only 10 hours in a 24 hour period.

The ride on seal is not safe for children. Once weight is placed n the seal it tips over. My 6 year old was tossed over the side of the pool and hit his head. Now he's afraid to enter the pool.

We purchased this above ground pool from Costco 3 years ago. 2 weeks ago the pool liner began to disintegrate. We tried to tape it, glue it, etc. but to no avail. It got so bad that we had to empty all of the water because it started to leak uncontrollably. We had to take it down and throw it away because it became useless.

I tried to contact Bestway Pools but every time I hit SUBMIT it told me that the request was invalid for some reason that I did not understand. They seem to be avoiding any issues.

I just ordered on the best way website 2 sets of 2 iv type filters for my spa Ana the total was $25.98 and the shipping was $37.22 I called Because I thought it was a mistake and they said that was correct so basically it cost more to ship it then the product that I bought I went online and order two and the shipping was only six dollars someone is coming from and I think it’s best way It does not cost that much to ship to Little filters I called Bestway ask for a manager they said someone would call me back that hasn’t happened the representative was very rude said that she couldn’t return my order because I did already shipped and there’s no way that I have even an option to return it they are committing fraud

I bought a 14ft x 8ft oval pool on Amazon in late 2020 for use in the 2021 spring and summer season. When the summer was over last year we packed up the pool to put away for use the next upcoming year. So this year I just unpacked the pool, set it all up, and turned it on. Everything was working for 2 days. I went out there today 05/15/2022 and noticed the filter was not on. I checked the connections, tried a different extension cord, and different outlets but it still is not working. I do not think this filter is supposed to work for just 1 year. I would like to have a replacement filter sent to me ASAP so my children can enjoy the pool I bought for them to enjoy FOR YEARS not just 1 year. Please email me back and let me know what can be done to rectify this issue.

Thank you,

Kathryn Fletcher

[protected]@gmail.com

I bought a LayzSpa Monaco hottub in Mar 2019. I have stored it, inflated it and operated it as per instructions. It bulged and burst, just outside the warranty period. A hottub repair company said that the liner in this type of hottub is not repairable because of the design not being a tube but being an inner and outer skin connected by internal fibres. Repeated use causes the fibres to eventually weaken and stretch causing the walls to bulge and even burst. A patch will stop the air escaping but will not fix the internal issue of stretched fibres under inflation. Inflating thereafter will only cause more fibres to stretch and will make the bulge worse. This is bad design, not fit for purpose and should nit have been saleable. When I purchased the product it included a patch repair kit. By including this in your bought product the implication was that the hot tub can be repaired if it bursts. But as previouly mentioned it can't be repaired because of the design. Again I say this is bad design. I notice you have taken the Monaco off the market. Why were these products not recalled?

I have contacted customer services who say it is outside of the warranty period so they can't do snything sbout it. But they have not answered my questions.

Why was a patch included and how is this supposed to repair a burst Monaco?

Why did the hottub burst if stored, inflated and operated as per instructions?

By the way you replaced my sister's hottub outside warranty for the same issue. Mr + Mrs Lynch of Fordingbridge. Why would you do that then, but will not extend the same treatment to me now? That could be seen as a precedent. I repeat again that this was outside warranty. You took the model off the market not too long afterwards, but not before I had bought one. If the goods were not merchandisable quality you should have recalled the product or issued revised instructions to lower inflation psi.

I am not satisfied that you cannot do anything in this regard. You could offer me a replacement product or some compensation in this regard, discount on another purchase, etc. Please advise.

Regards
Josie Lyon
[protected]@yahoo.co.uk

Regards

I purchased the four ring inflatable pool ($19) from KMart Indooroopilly Qld, which is made/supplied by BestWay Corp. This pool holds a volume of 52 litres of water (weight 52kg when full). I blew it up and filled it with water. Come time to empty the dirty water and refill it, I discover the pool has no drainage valve. I contacted KMart customer service via email and requested a refund on the basis the pool is not fit for the purpose in which it is sold. I have my receipt and clearly cannot take the pool back to the store, as it is filled with water and can't be emptied, unless I slash it and destroy the pool. KMart's (Shaun, the Customer Service Team Leader) response... was to claim that BestWay Corp advised him that the pool is easily tipped up to drain water and therefore doesn't need a drainage valve. Clearly a volume of 52kg is not possible to lift, unless you're a weight lifter! I happen to be a single mum and assure you this volume is not liftable by me, nor will I attempt and risk injury to my back. KMart outright refused to provide me a refund and in fact told me I am not entitled to one (despite me having my receipt). I consider BestWay Corp in this instance have failed to comply with legal requirements to meet product standards and all product laws and have been dishonest to KMart in their response. Additionally it is most concerning that KMart feels entitled them to absolve themselves of their legal obligations to me as a consumer. I'm now forced to waste time making a formal complaint to the ACCC for the compensation/refund I am entitled to as a consumer. Before I do so, I am submitting this formal complaint to you, to give you an opportunity to resolve the matter. Do note, as I've said, the pool is filled with water and it is therefore not possible to take it back to KMart, who have also told me I am not entitled to do that anyway and won't refund me.

I have been trying to get a palm springs hydrojet replacement inflation hose now from your company for well over 7 weeks now.
When I initially ordered the part I was informed 10 days later my order was cancelled due to no payment...
This was untrue!
I had to send evidence from my bank in england to prove I had payed for it which seemed to sort it out.
My order was was then accepted and shipped out from bestway italia.
I recieved the inflation hose on Monday 30th of September and I tried to use it..
It was the wrong fitting?
Since then I have emailed them numerous times to get the right part sent but I'm not getting any reply back.
When I ordered this it was so I could have the last few weeks of summer to use the spa but that has gone now.
Also I paid £700 for this and now cannot use it because of a lack of communication and very bad customer service.
To say we are disappointed is a understand to say the least.
It might only be a small order but its something I cannot do without!
Please please sort this out

I ordered a replacement hosepipe from bestway italia and it was paid for on 19/09/19.
I recieved a email saying it was getting cancelled because I hadn't paid for it ( please see attached photo of proof of payment)
I've tried to contact them by email but they wont respond!
All I want is my replacement hosepipe for a palm springs hydrojet!
Bad service

Bestway doesn't care about customer service or the quality of their products!
they don't care to replace defective parts or products because they already know there stuff is inferior and low quality. apparently they don't know the average of how long their products last. they will give you a warranty if you pay, and replace an item within the warranty, but if that replacement is crap and defective, they don't care and just want you to buy new and more products to get more money. Quality and integrity are not important to Bestway. I think any company that gives a damn about their product should be able to have pride in their product and know how long that product should last and offer to replace defective products.

I purchased a bed from walmart. I opened the mattress and it would not inflate. I tried to return to store but was denied because it was opened. I was told i can exchange it and i did and the new one doesn't work either. I would like a refund of this product. I have tried two diffrent mattress to no avail. They both wont inflate. I opened the box to them both being plugged in but wouldn't inflate.

I have been trying to get in touch with you for about a month now I keep on sending a request I got one callback that I missed and I've been waiting for a phone call so now I'm trying to call you and now you guys keep on hanging up on me I don't know if it's you or the answer machine please contact me otherwise I'm gonna leave a bad comment about your pools

I purchased a blow up chair pool float from Walmart and within three days it broke on me. The leg part came detached from the rest of the float on one side. One week later I went back to walmart and purchased the exact same chair float and the day I opened it and blew it up and sat in it, the exact same side tore off again. I called your company to complain that this happened to me twice and in such a short amount of time and I was hung up on. I am very upset that I bought the same product twice and I didn't even get a chance to enjoy it. Then the fact that I called to talk to someone and got hung up on. Very dissatisfied customer!

Purchased an above ground pool through costco. 18 feet x 9 feet x 48 inches. The sand filter pump seal came with stripped screws and did not work causing the pump not to create pressure to filter the water. This caused pool water to turn green. My city water bll amounted to $300.
I snt several emails and and filed online complaint with no response.
Very disappointed.

I have been trying to get a replacment lid for my 2500 gph pool pump. I recieved the wrong part 2 times underwarrenty . I ordered and payed for another part that did not include the piece i needed. I put in for a call back again and when you called back i was hing up on as soon as i said hello. Now i have been blocked from my bestway account and can not open another one . I usex no harsh language or foul words in my message i only said i was hing up on and please help me get the part i need. I have used and currently own many of toyr products but that might change over this

I was bought a lazy spa new york for my birthday last year by friends when told it would help my condition as I'm disabled.1st July 2018.unfortunately the receipt wasn't given as it was a gift the bottom debris screen broke so I couldn't use it and applied to your after sales they asked for pics of the damage which I sent but was mis informed as to where the date number was I was told it was near the number 1 but as I showed them in the pics it wasn't there.I asked my friend who bought the tub on the 1st July 2018 for the receipt that was needed as proof of purchase she told me she had a shoebox full of reciepts she had were damaged in a water leak so didn't have proof as the item was bought cash as all my friends chipped in as I'm disabled.They kept asking for more info then I had to wait 3 days for a response this went on a few times now I've been told they can't help me.I need this hot tub and I'm unable to purchase the spare I need as it's not available any where so my hot tub is no good after having it less than a year and it was put away in September and got out early June it's had very little use I'm very upset as I can't afford a replacement.

In may/june 2018 I bought a steel frame 10feet x 30inches pool set (for myself, no kids) at 2320 durham regional highway #2 in bowmanville, ontario l1c 3k7.
I misplaced the bill for this product.
However still have the box; where I got the serial number : bwshx08995s-1029 article/product number [protected]
(at the botton of the box has a sku number [protected])

I used the pool only a few times last summer as the weather was abnormally cool.
This year, I decided to put it back up this month to use, but when I started to put water in it I noticed a couple small tear like rips in the material at the sides.
I don't know the type of warranty that this pool has. but, I would like to know if I can receive a replacement pool, the same size? (after all, I was hoping to get a good few years usage from it).
I would greatly appreciate any assistance or suggestions you can offer me.

Thank you for your consideration to this matter.

Debra lombardo
2027 highway 2
Bowmanville, ontario
L1c 6e4

[protected]
[protected]@msn.com

Last summer our kids bought us the coleman pool windows. After a month the windows leaked. Unfortunately we have no receipts as it was a gift. So disgusted that you can sell a pool with these defects and reading many people have the same issues. I will never buy a Coleman pool again. Had a intex pool and lasted for nine years. You probably won't do anything to resolve my issues but wanted to be heard.

After setting up my pool for my children and spending $350 in water. We realized when the hoses started to leak, that the pump hoses had been cut numerous times. We called the company and rather than send us replacements hoses, we needed to empty our pool, pack it up and send it back! Can not find replacement hose anywhere! Never buying bestway products again!