Big Lots
Reviews and Complaints

I am an employee that hates working for big lots! The region I work for is aweful as ever! When you call the human resource manager concerning problems she never gets back with you! The district manager we have ERIC VANDERHOOF IS RUDE AS EVER, picks certain managers to talk to when he enters the store. If big lot is supposed to be about the community why are the associates so miserable and feel like they can't speak up for themselves because they will get retaliated against. Then when you work so hard with him it's always your not doing your job! He has certain managers that he lets get away with everything and others not being treated well at all! They are scared to speak up! I was even told he has said some of the managers are slugs! Again, they are scared to speak up! Go in any of the stores and see how the employees feel about your company. Does big lots care about their employees? NO. Some of the stores don't even have a fan in the warehouse to unload trucks in this very humid weather in South Carolina! Is that crazy? Yes someone should call osha on big Lots

7/24/2018 - I came to your store at 8:02 am (in which the store opened at 8am) to return an item. When I arrived your doors were still locked and a worker by the name of Ava was standing inside the doorway. When I told her it was after 8am - she turned her back to me and ignored me. After about 1-2 minutes the manager Justin arrived at the doors to unlock them - as I walked into the store Justin never said a word to me. I then proceeded to the register where again I was not greeted by Ava (Cashier). Since she did not get into the store until I did - she was not ready to return my item for me. I then had to wait for them to put register tape in and get the register up and running. Ava nor Justin at this point has still said nothing to me. Once Ava started my return she had to call Justin back over to do an override & he acted like he was being burdened by the whole ordeal. Neither Justin or Ava had any urgency to make my visit to your store pleasant. Once my transaction was done, Ava said nothing to me and handed me my receipt. As I started to walk away - I did turn around and ask for her name & manager's name.
I have never experienced such poor customer service while visiting your store. I love Big Lots and visit frequently but after this experience I'm not sure that I want to return.

Big Lots
1211 Tower Blvd
Lorain, OH 44053
[protected]
7/24/2018 C1782314
Scan Sku #: S00083 R001 T4823 D20180724 X00

Not sure what other information you need from my receipt. You are more than welcome to contact me regarding this matter.

Thank you,
Connie Corr
8030 Oak Tree Dr S
Lorain, OH 44053
[protected]

I was in the Sparks NV new Big Lots off of Disc Drive at 4pm today 7/22/18. I was bringing back a cookie jar. I purchased the jar along with approximately an additional $250 that day. I travel for business so today as I was unpacking what I purchased the lid on the jar was not in the packages. I checked them all. I wanted to return the jar. I asked for store credit as my pan was to replace the jar and I did not have the original receipt. I gave this explanation the first gentleman. His first question was did I break the lid? I stated no and gave the explanation again. He then walked me over to a very rude cashier, who was older with very short hair. I gave her the same explanation and she asked me the same question. Did I break the lid. I asked her why I was being asked that question. I told her I would take store credit. Instead she kept callling me Mam is disdainful tone and then called me a [censored]. Finally her manager came over and was no better. You have lost a customer not only to the Sparks store but to Big Lots in general. There are a lot of other stores that sell the same items that actually treat someone as a customer.

I will no longer get furniture from this store and I will tell everyone else I know to NEVER buy furniture from you guys again! Haven't even had this damn couch a month and the cushion ripped in the material is coming off the fabric and the back of its broke all in one month of having this furniture and your guys his customer service department can't do anything about it so I will no longer purchase any furniture from you guys again that's sad because I absolutely love this couch and now it's ripped and torn and broke and I have no money to buy a new couch

I am really not complaining but we bought the floor model of this umberella and the store took it down for us and when we put it up realized it did not have the covet with it and they told us we could just bring it back for a refund but we would love to just keep it if you could send just the cover to us .. I still have the receipt
Thanks
Kathie
[protected]
[protected]@ Hotmail.com

My son, who was at home after completing his college semester interviewed for a position at Big Lots in Brockport, NY, after discussing positions that were available. He went out of way to setup interview for when he got back from school so he could start right away. He was informed he was hired, and just needed to fill out background check form and application and he would be contacted to schedule a training the next week. After no contact, he called 3 different times, each time being told that someone would call him back. He has yet to be called, and he stopped trying to find out why they lied to him. He didn't interview anywhere else, since he was informed he was hired. As result, he lost opportunity to work at Big Lots and anywhere else this summer.

My son is a 4.0 GPA engineering major at UB, with no issues preventing hire. He also said he was willing to work any hours/times.

This was the most unprofessional hiring I've experienced, and affecting a kid who was really excited to have chance to work at Big Lots.

Hello
I purchased the shadow creek 10x12 gazebo $599.99 about two months ago. I just put it up today and the netting/privacy curtains are damaged. I went to biglots in newburgh and spoke to the manager. She told me to call biglots customer service and give them the item#810367909 and they will replace the part the netting/privacy curtain at no cost. I called customer service and spoke to a guy named diana and he told me that biglots is not responsible for the damage part., to call the maufacture this is just not ok! I can't bring this big gazebo back down to return it back to biglots. It took us 5hrs to put up. All i'm asking is that I need the curtains replaced, thats all! Why is so hard! Manager at the store tells me one thing and customer service is telling something else. Like really! Believe me I am very frustrated and upset. I do hope that I get the part asap! I'm having a party in 2 weeks!

I called to check on my order which I have already paid for I bought a headboard, bed rails which they said would be in Wednesday 5/23/18 said I could call today to double check they told me no and then said you haven't paid for them and I said yes and a headboard, dresser and mattress with box springs all to be picked up when rails arrive...they put me on hold then finally pick up and say yeah at 12 and hung up no sorry or bye just hung up... that is very rude and I definitely will think before I stop there again...I have worked with customer service for many years and this is very unacceptable behavior...used to love Big Lots but at the moment they are rock bottom on my list!

I was in the store today at 5:30pm 5/4/18 I came in to say hi to a few of my old co workers and was going to proceed to buy a few things Jessica came up to me and stated "I don't appreciate you coming in my store and bothering my co workers while there working" I stated I was just coming in to say hi didn't even let me finish my sentence and said "ok well you can leave now" in front of other customers iv also been hearing a lot of complaints from customers I use to deal with while working there about how nasty the store manager is to the associates. I'm a paying customer I should not be getting kicked out of the store for saying hi to a few people no wonder why all there associates are leaving

On April 11th I purchased over $7000.00 of furniture, paid cash in full. They gave me damaged furniture without a discount, then they gave me incorrect product. I had to rent a U-haul to get my furniture and because they were so incompetent, I had to rent it an extra day! Doing this because of mileage, overdrafted my bank account! I bought a day bed for my daughter and they put mattresses on the truck but completely forgot the bed frame. I bought a king size bed and it came in three boxes. The box with the slats to hold up the bed was a queen size set. They sold me floor model things because they didn't have any inventory left and it was damaged and I wasn't even offered a discount. The wardrobe closet had cosmetic damage and the living room coffee set had cosmetic damages. An easy 10% would've made me happy and that was too much to ask for! They didn't even offer anything towards my reward card! Terrible company! Stay away!

I had the most horrible purchasing experience with Big Lots! I am so upset how we were treated. I made a corporate complaint, but we don't know if that will even do us any good. We purchased a entire patio set with a fire pit. Within the 30 days the fire pit started malfunctioning. We brought the fire pit back to the store for an exchange. Not a refund. The associate and assistant manager accidently did a RETURN. We were financing the pit and already paid that portion off. Long story short, they did not know how to undo it so we went home without a fire pit. We couldn't take our old one home (Even though it's paid for) because it was returned, and we couldn't take home a new one because we couldn't do an exchange. The Assistant manager wouldn't allow us to just pay cash for a new fire pit at the price we originally paid for it. They wanted us to pay full price. Even though this transaction was their fault they refused to make any accommodations. The assistant manager wasn't rude, but showed her lack of concern for situation and ignored most of the conversation because she was busy getting baskets. She upset me the most! It was just HOW she addressed us. She just kept repeating to call the store manger in the morning because she couldn't help us. Then she implied that we probably put it together wrong. She also said if the associate would have told her it was an exchange instead of a return that this wouldn't have happened, sorry. My husband and I were just so furious and felt helpless. We went home to look at the missing fire pit as we sat on our patio set. We did hear from the store manager the next day who let us buy the fire pit at the discounted price. It was upsetting talking with him over the phone because he never asked us what happened, he started blabbing about what he THOUGHT occurred. He thought we did a return, but we didn't. The original payment for the fire pit was refunded. We go and pickup the fire pit today. We are both just still so upset about how all this was taken care of.

I have patronized Big lots for nearly 20 years I owned car washes up and down the east coast So I have brought and visited stores from as far as Aiken Sc to Glen Burnie MD I purchased a sectional sofa 2 years ago I have never been so upset at a purchase than I am now I have to daily sweep and vacuum pieces of fabric of my carpet due to the peeling of the couch This would be understandable if the couch was used daily or abused The couch hasn't been sat in much due to the peeling that started a year after purchase it has ruined my carpet I returned to the store of purchase to only be told to go online and purchase a spray to repair a sofa that has no reason to be peeling and I was also informed I'm not the first to complain about the same specific sectional I feel Big lots took advantage of its patrons knowing full well about the peeling issue I am completely done with Big Lots my trust as a patron was mislead in this purchase

I am an employee at a big lots located in Missouri. While being taught how I should greet customers coming into the stores and exactly how it should look I was told "If a monkey can do it so can you." I was unsure where to take something like this so I hope someone could please respond I need something done about this I hate to feel uncomfortable in my place of work.
This happened March 24th, 2018 during a morning shift.
The comment was made by the Store Team Leader.

Big Lots Store # 1615 Higland Ridge Plaza
5375 Ridge Ave Cinti., Ohio 45213

3/17/18 at 11:50am I went to my local Big Lots to make a purchase. I am a loyal customer to this location and I have abandoned Walmart's to make primarily all of my home good purchases from this store.
The store was clean but I noticed the shelves were extremely low with product, in fact I bought the last two items I needed. At the checkout I asked the clerk why the shelves were so empty or low...were they closing? And she stated that all the product was in the back and there were not enough employees to stock the shelves... the manager didn't see it was his responsibility to physically help the few employees there to get the product on the floor...
This particular store has become very popular among various and numerous customers. Please either find good reliable management or people will abandon this establishment ...

Hi, I had ordered adidog clothes for my puppy who is right now 8 months old. I had given measurements- Neck 23 inches, Chest 33 inches, Back 35 inches for my puppy in to your colleague Manas. Post which he confirmed as per my measurements he had dispatched 6XL for him.
In the 1st place i received the parcel 2 months after I placed the order and not only that the size I received was 2XL. When I told Manas about it so he was like he had sent me size as per measurements given by me and sent me this size chart - Size
Back length 40cm, Chest circumference 52cm, Neck circumference 35cm (2XL). Now, this was his mistake which he was stating to me that I had sent these measurements.
Post this he sent me refund options and told me I have to pay for the refund and not only that I will receive partial refund.

My concern out here is when there was no wrong information given from my end and I kept so much patience and waited for your product for 2 months why should I bear the cost for the mistake that Manas did in interpreting the measurements and sending me wrong product. I have ordered before as well from different sites never have they charged me for their mistake. I would request you to look into this and let me know.

I am a repeat customer over and over at big lots stores.. Last year I bought a living room set and was 100% satisfied with the furniture and most of all the price for the furniture. I just went back to the same store and buy a bedroom set you had listed in your ad. It is the manoticello king bedroom collection 5 pcs for $1379.97... So I go thru the all the paper work to purchase it and present your ad to jenna the girl that works for you. Very nice and great to deal with... She looks at the ad and says see has to call over her manager to see it.. Now he should take some lessons on dealing with customers from her.. Very bad attitude! He says he will not honor that ad because it too much off. So I told him ill cancel the deal. So after a while he takes off a little off the store price but would not honor your ad. He took off $125.00 I believe. I did buy it! But the more I thought about it I should of cancel the deal and went somewhere else just because he's rude and don't know how to treat people.. When a company sets prices in there ad a employee does not usually change the price because he thinks its to low. It said 5 piece set and he said it did not come with the headboard just the draws and rail.. Well on this bed the drawers connect to the rail and the rail to the headboard. He don't know what he is even selling. I am not very happy about it and I am sorry I didn't cancel the deal... I would have to think if I would even deal with big lots again.. Maybe it's time he goes back to training on how to treat customers.. Thank you

hello, my name is Joshua Ruiz I've been going to the store in longwood, Fl for 9yrs I step by today just looking at some things. I had a very rude employee or manager she was following me around for no reason I'm looking at electronoic stuff up front and she comes rude towards me and do u need help and I applied no then she starts looking at my bag I asked why is she looking at my bag she says I can look at what ever I want I also told her that she cant be following me around she says she could follow anybody she wants (u have cameras) no she can't that's harrasment I don't shoplift! and no kind of criminal record she is Latina with glasses and she was working today I didn't ask her name u can call me at [protected] if u have any questions or more info thank u have good weekend.

I was at bigots on Xmas eve in alas Vegas inv at there location on Boulder hwy. And Nile's and I had 2 of my children with me we filled our cart with wrapping
Paper and a few last min gifts we then proceed to check out that is when it all started the clerk gives my son items she bagged my son couldn't carry anymore so he takes them to the car while I stayed to finish paying for the rest at this time the clerk says nothing g to any of us I go to hand the clerk 20$ in cash and proceed to swip my credit card as soon ask tell the clerk to run it as credit not as debit she acts as if I put a gun to her head and tried throb her because she takes off running for the door screaming for her employees out loud saying I stole 340$ of there stuff she then blocks the door all the while I'm standing there in shock asking her calmly if I can pay with an other card she refused so I calmly say would u like to walk with me to my truck to get the items they start to push me at this point I'm pissed tell the officer witch by the way was on my side the whole time he told the lady's to leave me alone and let him get the items and they did not by the time all of this was over they got there items back that was never stolen from them and they refused to give me my money intact let the situation calm down and I went book to the store and tried to get my cash back and was told that I could go [censor] off and to show them a receipt and was accused of being a scandalous [censor] and told to leave the store so they think there going to get away with this they humiliated me and in front of my kids they scared them half to death my kids thought I was going to get hurt by these pp! And they stole my hard ear ex cash so e is going to pay

The night of 12/19/2017

The cleaning company is locked in the store. And the manager is inside watching them on the camera's. The lady who is running the scrubber who has done all the extra scrubbing that is not part of the normal cleaning goes into the back room to empty the scrubber and buckets and is surprised by a overly upset manager who tells her she is holding him hostage and needs to get out of his store. Says that she always shows up late and that she is crazy. They discuss what times they have previously set up but he insists that those are not the correct times although when she showed up those times where what they had agreed on. (Jeckle and hyde manager) So she takes her machine to the front of the store to leave but her employee is still buffing but is almost finished. This manager tells her to get out so she goes and gets her employee and to leave. This has got to be the strangest manager I have ever heard of. Where does someone find help for this manager( Dr heckle or Mr hyde)? He needs help or a note pad.

I went into store 0458 to purchase a chair on Nov 25. The furniture manager and store manager was standing around in the furniture department playing on their phones. I looked around and the furniture manager was standing up at the counter so i proceeded up there to tell him what i would like to purchase. He told me that they didnt have my product in and that i could put it on pricehold and get it for that price. He rang out the sale and said it was so much down. I wanted to pay in full so he had to cancel the sale and ring it up again. I paid in full and he never asked me when i wanted to pickup my chair and he put Dec 25 which wad a month later. I went in in Dec 6 to chrck the status and the furniture manager was so rude and said i never promised you it would be here by Christmas and stated that I had 19 more days. Then he started cussing me and i got mad and cussed him back, so he threw me out of the store. I think this store needs to be investigated because their furniture manager and manager are best buds. Plus the furniture manager use to work at another store and got fired for giving away things and stealing. I will never shop at this store again unless they get rid of the managercand furniture manager.