Big Lots
Reviews and Complaints

This is not with one specific location but for the business as a whole. I was online trying to purchase my son a bedroom set for his birthday. My son lives over 2 hours away from me. I figured I'd take advantage of the Labor Day sale that was advertised. Upon trying to check out, I find you are not able to use your Big Lots credit card online. While I find that absolutely ridiculous, I decide to call his local Big Lots to find a resolution. After discussing with the manager the issue, the only resolution was going to be to drive out there over 2 hours away to purchase what I wanted. The manager agreed it was an inconvenience and stated she would give me a discount due to all of this. While it was during the week, it had to wait until the weekend as I could not just go on a moments notice.
So the weekend came, and I thought I'd just drop into my local Big Lots to see if maybe I could just order what I want and have it sent to him. Again was told no. So Sunday I decide I have no option but to travel over 2 hours for this to happen. When I arrived, I explained what I wanted and the person helping me was aware of me calling prior. I then explained how I'd traveled just to do this one transaction. Oh yeah, and I received absolutely no discount.
What surprises me, there is a current coupon out that I was never offered and I didn't even see it until after I'd gotten home. Since this was now Sunday, the sales that were out prior were no longer out and I now spent over $400 more than I would've had to before. I had sent an email to the corporate office and still have yet to receive a response. I have also written a message on Facebook and the response was that "you aren't able to use your card online". I mean that's obvious or I would've never sent you a message. And their answer to the coupon was that I needed to have it with me and if I returned to the store I could get a credit. Ridiculous. All the time and gas money I spent didn't matter to them.
Most ridiculous company I have ever been in contact with and will never return.

Drove from Summerfield to Ocala to shop at your store there since you advertised a clearance sale on outdoor and 75%off on selected items, .
The store was totally junky and what you had there for sale was not worth purchasing even at 75% off, I inquired about a large pot that was supposed to be at 75% off I checked the price upfront the price on your computer was the regular price so I did not purchased it. Also at the front end one checkstand open while 3 employees were chatting and doing nothing. I wasted a 13 mile drive to find a total chaos and lots of junk

Managers do not treat their employees with respect and dignity and they expect way to much out of the employees. They do not show respect they like getting in your face. Also at mandatory they take employees down to the managers office with only 1 manager in the room when there is supposed to be 2. With the mistreatment of employees they have lost alot of employees within the past year.

I teach during the school year, and now that school is out I wanted to pick up a second job during the summer. I put in an application at Big Lots. Got the interview, a few days later, got the job. The manager called me Saturday, June 8th and asked me if I could come in on that following Monday and I said well Monday is my official last day with my school for the summer. She said okay that's fine what days are you free? I said I can come in the following day June 11th If that's okay? She said okay great see you soon.

I came in this morning around 9:45 am, the manager came out around 10:10 am and said "What happened to you on Sunday" I said excuse me I don't understand what you're talking about… She said "I told you to come on Sunday to fill out paperwork"! I said no you told me to come in Tuesday to fill out paperwork, figure out my summer schedule and watch a few videos to get me in the system..
She went on saying "Well I talked with my manager and we don't need anyone like you working here" I went on by saying you are very unprofessional and disrespectful and that comment about not needing a person like me is uncalled for! You only told me was to come on Tuesday and I wrote it on the calendar confirming the date and time with you before I wrote it down.

If you needed me to come in and fill out paperwork Sunday you could have just called me and asked.

She was very unprofessional the way she carried herself, and I do not appreciate the way to approached me in front of customers as well as the other employees. Very unprofessional!

I am a current employee at your Placerville CA store.
I want to report my general manager Donovan. He has been telling employees someone's going to get fired to scare the employees he's been rude to employees helping customers. He also SH* talked a brand new employee to a customer. He comes up to employees and asks "why do you work here you only work 1 day a week" He doesn't allow bathroom breaks so you have to hold it till your assigned break because he doesn't condone taking extra breaks. We have lost 1 employee already and 2 more just put in their 2 weeks (I will be doing the same when I find another job) I feel like I'm being bullied as well I was working on the truck deliveries and got taken off with no explanation and my hours got cut to 1 maybe 2 days a week (if I'm lucky) I know there has been other employees who have reported him I hope you guys will look into this matter before you loose a full staff.

The store manager Adam Cornell was very rude un assisting with an exchange.he stated to me that he didn't have to anything for me butthe only thing i was doing was trying to get information from him on how i could get the exchange without my receipt. I stated that it was being financed and i could get a receipt from them and asked could he look it up. He told me no he don't know if im paying on the furniture or not and that it looks like someone jumped on it. He a very rude person who is not good in customer service at all.

Hi sir
I am complaining about furniture that I Bourget with insurance that anything happens in 3 years just come and change it. Bu unfortunately I lost the receipt but I applied the credit card of big lots and I approved. I told them to see if you can find out but they refuse it and misbehaving us I feel so sad to buy furniture from them. Please help me to solve the issue. My email is [protected]@yahoo.com
Ph no [protected]
Thanks
Dalbir kaur

This employee at the big lots on business 190 in Covington Parish Of st.tammany Louisiana was mean hateful and disorganized at 10:30 am I was going to the bathroom to urine just before I went to the door it was close and locked when I told the employee that she got disrespectful yelling and screaming at me I left and just before I went to the door I urine on myself I went to the washroom I cleaned myself her behavior was heinous and atrocious with special circumstances to try to in shock!

We recently purchased a livingroom furniture set, specifically, a loveseat, couch, & matching recliner, from our local Big Lots store. Sadly, after just one week of use, when my husband was adjusting the handle of the recliner forward, as is necessary to lower the footrest, the screw attaching the handle broke in half, thus rendering the recliner useless. Please be aware that we do not have small children that would have been roughhousing or jumping in the chair or any other such other activity that might cause this to happen. We are an older couple that takes great care of our things, and we had hoped to enjoy this furniture set for many years, not just a mere week! Needless to say, we are quite disappointed, & feel we are entitled to some sort of refund or replacement.

Warning! This place sells used, broken, returned furniture as "new"!

There is a skinny black guy that works in the furniture department who seems nice and honest... And boy, does he play that part well!

I wanted to get a specific color chair, because I couldn't find that color anywhere else, and I asked this guy a bunch of questions regarding the chair, price, and other stuff.
He lied about all of it, including holding the chair for me until I got paid the next day!

I came back in the next day to get the chair that I picked out for him to hold, which he said they did, as long as you came to get it the next day. When I went to go pick up the chair, the same guy looked right at me and said "we don't do that here, it's first come first served"!

I should have walked out right then, but I really wanted that color chair since it was so hard to find.

Once I got the chair home, I noticed it was worn in a couple places and pieces missing.

I was sold a used, returned, broken chair!

They need to rename this place big frauds or big lies!

Beware of what you get there, it is more than likely someone elses broken junk they returned!

I was inquiring about furniture at Big Lots #1718 and the store manager, Brian was helping me. He was intoxicated, probably from the night before still and my elderly mother was so upset we had left the store. He had a very strong odor of alcohol. I sent an email bc im not sure how to let Big Lots know about this. We've been customers many years. It was friends and family sale Sunday. Jan 27