Big Lots’s earns a 4.3-star rating from 1593 reviews, showing that the majority of bargain shoppers are very satisfied with their finds.
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liars
We went on on Friday and saw a great recliner for $350. We did not have the money for it, so the clerk told us that we could sign up for a VIP card. It would give us 20% off if we came back and used it on Sunday. We verified that it made the chair cost $280 and he said yes. So on Sunday, we drove the 40 miles BACK to Big Lots along with a rented truck as it was too big to fit in the minivan. We got there and the recliner was now $400. We asked the manager why we weren't told that the chair price went up on Saturday, and now with the discount, it would still be $40 more than what we were told on Friday. The "manager" then told us that he could give the chair to us for the $350 it was listed for on Friday...which was now $30 MORE than the 20% off of the $400...he math was horrible...and he was still trying to gouge us. So, now we have no chair, we have lost about $80 in gas and renting a truck for nothing, and BIg Lots will not give us the price they promised. To make it worse, when the manager told us that we could pay $350 for the chair, he told us to step outside and wait for him to come and see if he could give us a better deal. When we stepped outside, he kept us waiting there until after the store closed. Then he locked up the door and never came out, leaving us standig outside waiting fro his answer for 45 minutes. That was cowardly and in bad taste. NO MORE BIG LOTS FOR US!
The complaint has been investigated and resolved to the customer’s satisfaction.
sloppy clerk training
I tried to purchase a brand of Toilet Paper but the clerk could not scan the product. After many tries I showed her the price that was printed on a 6X8 card (5.80) She would not enter the price and finally after 5 minutes called her friend in Customer Service to help. Still no results. finally at about 8 minutes they called the store manager who confirmed the price. I handed her a $20 bill and she gave me the wrong change. Since she had goofed on this too, I told her to refund me the $20 because I was already late for work. She did not know how to do this, so the Customer Service person again had to call the manager. All of this confusion delayed me by over 12 minuter.
Big Lots needs to retrain their store managers in hiring and training new workers. In addition, This is a very sloppy store.
The complaint has been investigated and resolved to the customer’s satisfaction.
Oh my goodness you were "forced to wait an entire 12 minutes" after picking up a product with no price tag, well someone should have been killed right there with no trial whatsoever. The thought of someone having to wait 12 minutes in this day and age because someone was probably in training due to high employee turnover just very nearly makes me sick to my stomach. I don't work for this company but if I'm ever in this area I will go in there and slap someone in the face for you. You should probably sue for 12 minutes of lost wages and pain and suffering. I'm so angry at this store I may not be able to sleep tonight. ([censored])
The cashier needed the sku nubers not neccesary the price, she can't just put a price in. As for refunds only css's or managers can do that. She was doing her job correctly.
certegy check services
Its not the refusal to accept the check that's the problem, it's not working with us to resolve the problem. That was so embarrassing when we were told that our check was declined. It made me feel as though I wrote a bad check. I don't appreciate being put in that sort of position. We have wrote checks there at Big Lots many a time, but if we choose to pay cash for our purchases, there shouldn't be any questions asked about it. Would you rather we walk out of the store without paying for our purchases? I've said my piece. Now what are you going to do about it?
The complaint has been investigated and resolved to the customer’s satisfaction.
The same thing happened to me...I have great credit, never bounced a check in my life, my check was turned away by Big Lots because Certegy denied my check. Yes, it is Big Lots fault, they're the ones employing Certegy! I fixed the problem, we don't shop at Big Lots any more.
when a store declines a check, it isn't the store declining it, it is the check clearing company they use such as Telecheck. Something at that company triggered a red flag, which is there to protect YOU against fraud.
As far as Big Lots not working with your to resolve it, they have no way of knowing why it was declined. They know as much as you do at that point, and nothing can be done until you call the 1-800 number that shouldve printed out on the back of the check once it was declined. If Telecheck (or whoever they use) declines your check, Big Lots cannot change that.
Did you call the number? If so, what did they say?
"We have wrote checks there at Big Lots many a time, but if we choose to pay cash for our purchases, there shouldn't be any questions asked about it."
Did you in fact offer to pay cash? I would indeed find it odd that they would refuse cash for any purchase.
It's actually very easy to fix these problems. Listen (or rather read) carefully.
If-you-call-your-bank-they-will-fix-the-problem.
"It's not my bank's fault"
yes it is
I had ONE, count 'em ONE customer actually listen to me, and guess what?
I WAS RIGHT OMG!
duh
you do realize that Certegy is a separate company that approves checks, and is used by other
retailers nationally, if the check is not approved its Certegy, not the store that is declining
the check.
overcharged
I bought two recliners from Big Lots at zero interest. I paid more then my monthly payment for months. I knew I was getting close to paying them off. I had another small credit card with retail services at the same time. I though I paid off the big lots but instead paid off the other one. At the same time I stopped getting statements. Didn't think anything of it. Then I received a phone call saying I was late. It seems I made a payment on line and they started sending me e-statements... I never get anything E-statement and hardly ever go to my email. I called immediately and explained it was their error and they refused to lower my interest rate or refund the finance charge back. They are also rating me 30 days late on my credit file. Real nice Retail Services... Won't ever do that again! BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
As an employee, I will admit that the Big Lots branded credit card really sucks.
It's hard to get, and the interest is too high. I'll stick with my Check card.
The Big Lots Credit Card is issued by HSBC, all big lots does is process the application, payments are not made to big lots, nor does big lots handle the billing.
Big Lots is not the card issuer. That would be HSBC bak. Your issue woiuld be with them.
Declined check!
On 03/01/08 my wife was shopping at Big Lots, and purchased a few items. She wrote a check and had valid Id. The check was declined, she was given a piece of paper with the phone number of certegy on it... she called and they advised here it was declined due to the elevated security. We have money in our account and will not EVER do business at that...
Read full review of Big Lots and 6 comments2nd complaint, sagging sides
I wrote a week ago complaining about the second mattress that I bought at Big Lots. This one is the same as the first, the sides are sagging severely. I requested a refund so I could buy another mattress and haven't recieved an answer. I am 76 years old and sleep alone, weigh 120 pounds. I cannot be the cause of my problem. I also cannot be tearing up my...
Read full review of Big Lots and 5 commentsBroken mechanism
I bought 2 Stratolounger recliners, XP 3-7699, of which I was told that the mechanism was guaranteed a life time. One of the chairs needs a new mechanism, but I can't find Stratolounger to get the new mechanism, and I was wondering if you could help me find a place to repair them or for us to get a new mechanism? I live in the Cincinnati, Ohio, Northern KY area. I would appreciate any help. Thanks, Terry
Read full review of Big Lots and 89 commentsBig Lots Reviews 0
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About Big Lots
In addition to furniture and food, Big Lots also provides home essentials like cleaning supplies, toiletries, and pet products. The decor section offers items to enhance the aesthetic of any living space, including rugs, curtains, and wall art. Seasonal products are also a significant part of their inventory, with decorations and related items available for holidays and changing seasons.
Big Lots operates both physical stores and an online platform, giving customers the flexibility to shop in person or from the comfort of their homes. The company's services include a rewards program, providing members with discounts, exclusive offers, and VIP shopping days. They also offer financing options for larger purchases, making it more accessible for customers to buy big-ticket items.
The company's approach to retail is centered around offering value to its customers, with a focus on providing a wide range of products at competitive prices. Big Lots caters to budget-conscious shoppers looking for deals across a broad spectrum of categories.
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Overview of Big Lots complaint handling
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Big Lots Contacts
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Big Lots phone numbers+1 (866) 244-5687+1 (866) 244-5687Click up if you have successfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (866) 244-5687 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number+1 (800) 778-7879+1 (800) 778-7879Click up if you have successfully reached Big Lots by calling +1 (800) 778-7879 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (800) 778-7879 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (800) 778-7879 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (800) 778-7879 phone number+1 (866) 244-5687+1 (866) 244-5687Click up if you have successfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (866) 244-5687 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (866) 244-5687 phone numberBig Lots Customer Care+1 (888) 566-4353+1 (888) 566-4353Click up if you have successfully reached Big Lots by calling +1 (888) 566-4353 phone number 0 0 users reported that they have successfully reached Big Lots by calling +1 (888) 566-4353 phone number Click down if you have unsuccessfully reached Big Lots by calling +1 (888) 566-4353 phone number 0 0 users reported that they have UNsuccessfully reached Big Lots by calling +1 (888) 566-4353 phone numberBig Lots Credit Card Customer Service
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Big Lots emailstalk2us@biglots.com100%Confidence score: 100%Supportinvestor_relations@biglots.com92%Confidence score: 92%communication
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Big Lots address300 Phillipi Rd, Columbus, New York, 43228, United States
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Big Lots social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
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@stang cobra
That's because Big Lots isn't so much a "discount" store as it is a Closeout store.
Also, please be aware that comments from "Stang Cobra" are simply to troll people that work at Big Lots. If you click on this person's name and previous comments, you can see that he/she constantly trolls these people.
But yes, reading is fundamental. You have to pay attention to the (not really subtle) details when planning a purchase. If you expect an employee to tell you what's written right in front of you, you may end up hurting your own efforts.
Long story short, I have worked with...those types. I, however, actually read the pamphlets so that when some lazy customer asks stupid questions I can give a detailed and (more importantly) correct answer. You should still read for yourself, though. It will save you a lot of heartache.
Big Lots return policy is really bad compared to other discount stores.
Please be aware that comments from "youdontmakesense", that defend Big Lots, is probably an employee. If you click on this person's name and previous comments, you can see that he/she constantly defends Big Lots, and only that store.
Hi "youdontmakesense". I think your name says it all.
You should pay attention and read things more clearly. It's not a VIP card, its a rewards card. Also, that 20% off would have been for a special occassion like a friends and family event. No kidding prices would change due to it being a new sales week, especially considering they were giving you 20% off. Also, every store changes prices each week. Where have you been for the last 60 years. Next time, use the telephone so you can call ahead of time and make sure prices are the same and also so you can verify an item is in stock
You're dumb