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CB Travel Agencies and Tour Operators Booking.com Hotel advanced booking
Booking.com

Booking.com review: Hotel advanced booking

J
Author of the review
9:48 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I booked a hotel room through Booking.com back on 21 November 2023

The booking was for 1 room, 2 adults, on June 11th to 12th 2024 (1 night) so my wife and I could stay in Cardiff for the pink concert. Cost £82.

This booking was pre-paid more than six months in advance, non-refundable and Confirmed in 21.NOV.2023 by email from Booking.com stating "Your booking in Cardiff is confirmed. " and the progress indicator showing PAID(✓)/AWAITING(✓)/CONFIRMED(✓)

Today, 8th March 2024, they sent an email (from [protected]@booking.com) stating "Attention! Your booking was declined at easyHotel Cardiff" with the progress indicator changed to show PAID(✓)/AWAITING(✓)/CONFIRMED(X)

Now I check on line, there is no similar room/hotel to book for that night under £300

The hotel I had booked (easyHotel Cardif) is still selling rooms on line, for the date I had booked.

They are in breach of contract, clearly, and have 'declined' my booking after taking payment 3 months ago and issuing a Confirmed status. It seems obvious the hotel rejected my £82 pre-paid booking so they can sell the same room for 3 to 4 times the amount (currently online as available for £270 that night).

I have made a complaint via the Booking.com App with no response yet.

Booking Confirmation [protected]

Please, if someone can give sound advice on my options to stop this cheating, please let me know.

Claimed loss: PrePaid £82 Nov 2023They cancelled the booking 8th March (today) and it will cost at least £270 to re-book or book elsewhere, plus the principle of it amounts to Corporate abuse against and individual.

Desired outcome: Honouring the pre-paid booking for that date or compensation to cover a new booking for that date) near the venue and something towards the mental stresses of having to bring this corporate bully to account.

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

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