Brach's
Reviews and Complaints

We bought this bag of candy from Walmart yesterday and it is suppose to have 9 different kinds of hard candy and after going through this bag we have noticed of the 9 flavors we have we only have 5 different flavors this not making us very happy because we bought this pack because I have family members that couldn't decide on one kind and half of them didn't get the flavors they wanted thank u lara finch 2203 Baylor ave roswell nm 88203 phone [protected] email [protected]@yahoo.com

I purchased a large bag of these from Cracker Barrel on 09/24/2018. I opened them today and they were like concrete dip in a soft maple coating. So I went to another convenient store and the same thing happened. Have you changed the recipe? Several people in our office tried them and no one could crack them. Are you recycling them for 30 years ago. Be careful they are way too hard to eat. Someone is going to choke on them or break a tooth. Please return to the softer center. I threw two bags out. Not cool.

I purchased a bag yesterday at the Dollar General store in Magnolia and they were not fit to eat. they had a strange taste and so hard to even try to chew. These have been a favorite of mine for years, but not anymore, they are not worth buying. What has happened?The bar code is #[protected] exp date 04/26/2019.I hope you will get this worked out as I see there are many more complants.

I just bought two bags of your Milk Maid Cararmels and I have to say that I don't remember them being so gritty. The flavor is still good, but they used to be smoother. So I don't know if this was just a bad batch or the recipe changed. In addition, the wrappers are incredibly difficult to unwrap. It takes 2-3 mintues to unwrap one! I had to start using scissors. I won't be buying any more...

After reading the previous complaints listed here I realize I am singing the same tune as so many others - what have you done to the maple nut goodies? They are hard as a rock, scared to eat them for fear of breaking a tooth! I will not buy again! But - would surely enjoy them again if you go back to the old recipe.

Purchase date - 9/14/18
Expiration 10/22/18
#listed on package - 8a22bb183

I purchased a bag from Menards of chewlicious it said there's Brock's fudge in here and there is not one piece of brocks fudge. I emptied out the complete bag of candy and went thru every piece and there is not one single piece of fudge candy. Would either like a new bag with the right kinds of candy in there or reimbursed for the bad that didn't have what I was told was in it

I purchased a bag of Brach's Kiddie Mix Halloween candy from Walmart for my household. Once we opened it we noticed that there werent any Now & Later candies in the entire bag & the WarHead candies are so melted that they won't come out of the wrappers.

This bag is supposed to contain chewy lemondhead mix, Now and Later, sour lemondhead pops, originals lemondhead, warheads, super bubble, smarties & cowtails

I purchased above mentioned confection at Walgreens, in Hollywood, fl., on the corner of Pembroke rd. and state rd. 441, Saturday(9/22/18). Later that day I ate a few of the individually wrapped fruit slices.At the time of opening, I noticed they seemed old and were starting to break down, but I ate them anyway. that evening my body reacted with extreme diarrhea, which continued until mid morning. I would be willing to send you the balance of the bag of candy for a fresh replacement bag. thank you

the old saying...if it ain't broke..don't fix it!
whoever decided to change the recipe for this candy must not have heard this saying before.
were your sales down and you needed to change this goodie?
now it is so hard and lacking flavor.
are your sales down yet?
we won't buy it anymore--what a waste of money! on to other brands.
TOTALLY DISAPPOINTED! shame, shame on brachs!

Hello, I recently purchased 3 bags of maple nut goodies, I was in Menards in line and I saw them, I got soooooooo excited because they are hard to find and it had been years since I'd had them. I get in my car and before I pull off the parking lot I open the bag and pop one in my mouth and start to chew and I spit it out in my hand and look at it thinking, "What the "cuss" is this"?! I don't know what you guys did but the changed recipe SUCKS! They taste like wax and are not edible! You really should just stop making them! I'd rather you raise the price and keep them the same instead of using fillers and cheaper ingredients, this is not a good one at all! I'm sure this is not the first complaint and trust me it wont be the last! Please consider changing the recipe back to the original one.

Not a happy customer,
Kelly McLeod

I purchased a bag of pumpkins and when I poured it into the bowl to make a fall trail mix a big chunk of something came out. It looks like some kind of wall or fiber board painted white. It is larger than a fifty cent piece. I was shocked and disgusted. I have attached photos. I thought it best to notify you for safety reasons. I included information from the bag. What could this be? I would like a reimbursement at the very least. Thank you.

My husband bought a bag of these candies at our Roses store. The best by date is 12/14/2018. The no. 8C16BB183 . The candy is so hard he can't eat them. He has been buying this brand of candy for years. This is his favorite candy. He is afraid he will break a tooth if he eats it. We enjoy your other products. Please go back to the old recipe. Thank you. Susan Gwyn

I agree with the others. Since 2017 you have had complaints about this candy. The inside is too hard and the outside is too soft. The outside doesn't taste like maple. GO BACK TO THE ORGINAL RECIPE OR I TOO WILL NEVER BUY THIS CANDY AGAIN. The numbers on my bag are [protected] 8C13BB182 12-11-2018. Please pay attention to what your customers are saying!

purchased the above product on 9/1/2018. I always liked this candy and has been one of my favorites for many year. Unfortunately the candy was so hard I could not eat it. At first I thought it was expired but that is not the case. The expiration is best by 04/05/2019.

I am so disappointed because this is the third time I bought this candy and it was so hard and could not eat it.

So as much as I like this candy I will no longer be buying this product.

I purchased a 20oz bag of Maple Nut Goodies/$5.99 at Cracker Barrel Restaurant late July. When opening to share; no one could chew them they were so hard. I was so disappointed as the Maple Nut Goodies along with the Bridge Mix(that I cannot find anymore) are my favorite Brach's candies. Please replace w new 20oz bag or several bags of Bridge Mix as that would make-up for the poor quality from what I purchased...Thank you.

I have bought this products for years and this is the first time I have gotten a faulty product. The goodies are as hard as rocks, they have no maple flavor. The code says they should be good until 1/25/2019. I purchased the goodies at Dollar Tree in Johnstown PA, and have 5 bags of these terrible candies. I cannot return them to Dollar Tree because they are 35 miles from us. This not common with Brachs candies. I would like to receive a refund or reimbursement for this horrible product at this time. Mary Kreinbrook, 207 Main Street, Berlin, PA. 15530 Phone [protected]. The code on the bags is [protected] 7 on all 5 bags.

My husband and I love your Maple Nut Goodies and like to enjoy a bag every now and then we purchased a small bag today (8C16BB182) best by 12/14/2018 - we could not bit them they were so hard - actually had to spit the candy out, didn't want to break a teeth. Thought with the date out till December they should be fine, as in the past we can tell when they are fresher as they are then delightful, but, even if not so fresh they are still chewable but not today.

i purchased a 7 oz bags of Brach's maple nut goodies from a home goods store with an best by date 10/05/2018 8A05BB183 on 8/12/2018. The candy is so hard u can't even bite them the outside coating is dry and crumbly. I am requesting a refund or replacement of this candy. This has been my favorite candy since i was a kid' i am now 66 yrs old and would like to enjoy a bag that taste like it did yrs ago thanks

August 10, 2018 I purchased two 4 oz. bags of Brach*s Maple Nut Goodies (8D25BB182 best by 01/23/2019) from a store in Odessa, Texas. These candies were so hard I could not bite into them. I have purchased Maple Nut Candies for years and have never had this problem. Please rectify the making of these candies that I like so well. Thank you
I submitted this complaint in a concise and informative manner as possible but was advised that this would not receive any attention as complaint was to short so I will add to it. The candy drop are way to hard probably cooked to long at to high a heat. The entire candy was hard, both the outside and inside layers. Package indicates freshness guaranteed so don't fell that is the problem. Your 100 years slogan of finest quality is being tested.

I purchased the milk maid caramels 2 times from a local grocery store . I got a 5 lb bag in bulk the first time and it had no raspberry in them, so I called the grocery store and they said in the pacKaged bag they got from brachs candy, which is a 7 lb bag, there were none. So I purchased a month later the 7 lb bag that was packaged from brachs . There was the upc on the bag from brachs . Again not a single raspberry . I contacted the brachs co which is Ferrara candy co. Twice about it and they said it was the grocery store. The pacKaged product was directly through Ferrara co. And not opened, so how was it the grocery store fault. Needless to say Ferrara co. Did nothing for me ! There are plenty of the maple in the bag, which I don't really like but it's packaged that way. But to not do nothing about the non existent raspberry. Very upsetting