Brach's
Reviews and Complaints

Not sure who purchased brach's but you should either learn how the old company made the maple nut goodies or you should stop making them as they are absolutely horrible. The filling is so hard and they taste as though old nuts are being used even though the expiration date is not until 10/2018. Funny someone hasn't had to have dental work due to this. Exterior candy coating is awful, thick, grainy and a completely different color. They are more yellow than a maple color.
Just sad to think that you advertise freshness guaranteed but where is your taste guarantee? Jus sayin..
It wasn't broke so you should have never tried to fix it because you failed on this product.

We just purchased a package of Maple Nut Goodies. We are very disappointed in the product. They are very hard and dry. It is difficult to cut them. The texture of the coating is very grainy. The expectation date on the package10/28/2018. We have always
enjoyed this product. We have purchased many of these 20 oz bags in the past. This bag was purchased at a Menards. I hope that it was just a bad batch. The packaging states that you have freshness guarantee .

Thank you for providing customer feedback

This candy used to be my absolute favorite. Something is really wrong. These candies do not have the same texture or flavor they used to have. I do not enjoy them anymore, whatever you have done please go back to making them the way you used to. Please. They are no longer tasty as before. Outer shell is too hard. Inside filling no longer has chopped nuts and they flavor is flat. I miss my old favorite "maple nut goodies".

What has happened to the Maple Nut Goodies? I have bought them from Walmart, Ingles, Jet and the other day Dollar Store. I keep thinking I keep getting a bad batch or air has gotten into the bag. I did buy some from the dollar store as the package design had changed so I thought maybe we had found some chewable ones.
They all were so hard that we felt our teeth were going to fall out. We are 70 but no false teeth yet! My husband and I have been buying these for about 50 years. My father had them in our house all the time. Please let me know if you have changed the receipe and is this how they are going to be made from now on. The last one I bought had a best buy date of 10/10/18 with a number 8A10BB183 so I know they were fresh.
Hopefully you will check this receipe and make them chewable again.
Thank you,
Cheryl and Ed Salettel
[protected]@aol.com

I loved maple but goodies until recently. The last 3 bags I have bought have been hard as rocks. I even had my kids loving this candy it was our favorite treat. They loved getting them in Christmas stocking and Easter basket. They will no longer eat them. The hard texture is horrible. I'm afraid of breaking a tooth on them. My grandfather introduced me to maple nut goodies when I was little and I passed it on to my children. I hate to see that my family will no longer be making this a candy we give to each other and create memories.

What have you done! You've ruined my favorite candy! Can't eat them because they are too damn hard to chew! Fix this or I will boycott all Brach's candies! Come on, my dad loved these and he would share with us as kids. Now, I've been loving these candies for 55 years, ya'll go and make them hard as rocks! I hope it wasn't to save money, because I'd be real disappointed in ya'll. As a Texan, I take pride in our Texas-based companies. Please go back to the original recipe!

This is the second bag of maple nut goodies that I have bought from Walmart can Richmond Kentucky. The expiration date is good but when I got them home and try them they are so hard that you can't eat them. I remember these growing up as a child and they are not supposed to be this way the expiration date is still good I bought them before and they were wonderful.

On May 3, 2018 I purchased two bags of maple nut goodies from a Dollar General Store and could not eat them. What has happened to them? You had to have changed the recipe because there is something wrong with these! They were so hard on the inside. I kept waiting for them to melt but they never did. They are horrible! Bring back the kind of maple nut goodies that use to be sold at Sears and Roebuck back in the day! I want my money back! It's a shame a good candy has turned so bad!

BRACH'S Mellowcreme Autumn Mix candy
Net Wt 16 oz (454g)
Model # (the # above the UPC) is 126293
UPC code [protected] 4
Bag # 7D21VR1144
Best By : 04/20/18
I bought 8 bags of these Mellowcreme bags around HALLOWEEN time at my local Tom's supermarket
Ate 4 bags - super fresh
Put 4 other bags in my candy drawer.. around 3-21 got a bag out to eat, all were hard as rocks.
I realize the Autumn Mix assortment might not be available this Spring. I would be happy with any mix assortment as long as it has the candy corns included in the MELLOWCREME ASSORTMENT.
Please REPLACE per your FRESHNESS GUARANTEE AS LISTED ON THE BAG.
THANKING YOU IN ADVANCE FOR YOUR PROMPT ATTENTION IN THIS MATTER.
Sincerely,
Susan Gage
14500 Homestead Rd
Beulah, MI. 49617
Phone: [protected]
Email; [protected]@yahoo.com

Again, Thank you so much !
ps: my favorite BRACH'S candies are the
Mellowcreme Assirtments, Spiced Jelly
Beans at EASTER time and both the
Peppermint and Wintergreen
NOUGATS at Christmastime!

Bought Maple Nut Goodies at Family Dollar Store in Gate City, Virginia. Bought in April 2018, the expiration date was "Best By: 07/12/2018". The candy was so hard, practically impossible to eat. The bar code on the product is [protected]. The candy was far from fresh.

This product should not be on store shelves if the product could not be fresh.

I enjoy Brach*s products, but reconsider purchasing any if they are comprising the quality of their products.

Purchased 04-21-2018 a bag of Maple nut goodies at Dollar General in Central City, Iowa and they were hard as a rock. Not what I was used to and wondered if you changed the product or I got a bad bag. Would love a free replacement of the soft type of candies that I was used to. The candies were hard enough to break a tooth and did not have the delicious flavor that I had experienced in the past the past with the Brach's candies. The sell by date was 07-03-2018 so that was not the problem. What is up with this product? Should I just not buy them again? If this is the new standard I will definitely not buy this product.

Yesterday I bought a 4oz bag of your Maple Nut Goodies. Took my first bite this morning and what a disappointment. I am not sure I didn't break off a corner of a tooth. I do not want a refund as I would not know if I would get he same. The expertation date on the outside of the bag reads 11/22/18. They should be fresh yet, Huh? I am 86 years young so you see I have been eating them for a good number of years. The world has changed so drastically, I hope the Maple Nut Goodies have not fallen in the footsteps. I am so sorry they failed me.

I bought some maple nut goodies at a pilot travel center her in R ayville, La. They are very hard and they look like they have a white coating on them. You can't even chew them. They just break like peanut brittle. It says on the packaging that the B B Date is 10 12 2018. I have never had a problem with them before. Do you need me to take a picture of how they look and send that to you? They have an odd flavor.

I found this foreign object in the bag when I went to pour them in a bowl. I did not want to jeopardize anyone's health. I would like to be compensated for for this products inferior quality. Thank you . I don't know what else you want me to say but there was a foreign object in my bag of candy simple as that all you are doing is making it more complicated than it is . Resolve this or I will give it to a lawyer, thank you

My husband and I have loved maple nut goodies for years! Until that past year or more, every bag we buy they taste terrible and are much too hard! At first we thought we got a bad batch but soon realized that it was all of them! Not sure if the recipe was changed or what but they are now disgusting! Please return our old Maple Nut goodies! We miss enjoying them! Thank you!

Today When grocery shopping at Walmart I had a craving for some brach's maple nut...I got home and cracked open the container and they were rich hard when I put 2 in my mouth😳. I felt like I was gonna break my teeth. They usually are all chewy and I was truly disappointed. Would you please consider a replacement?
Tammy Leavitt
4053 Richmark Lane
bay coty, MI. 48706

I am incredibly disappointed with the decline in Brachs candy. I recently bought 3 bags of marshmallow chicks & rabbits for my grandsons... their dad loved them when he was a boy. I am so disgusted! All 3 bags were almost entirely orange, with 4-6 yellow or blue. The yellow and blue were moist & tasty; however, the orange candies were hard & tasteless. It was like the manufacturer knew the orange candies were stale and so they tossed in a few fresh ones to compensate. I expect that these bags will be replaced.

Get back to your former quality, Brachs... you were once considered the best money could buy!

I'm writing in reference to Brachs Christmas Nougats Mix candy. I purchased 4 bags at Christmas, I only opened/used 2. However I can feel the candy thru the bag it's hard and inedible. The code date on the bags is 9/13/18.
THE NUMBER ON the bags is 7X144J20205, I purchased at Walgreens.
Thank you for your attention to this matter.

Eva Rice-Misuraco
[protected]@aol.com

This is the 5th bag i have purchased. The candy is not what is used to be it is bad, to hard. This is not good the outside of the candy is gross. I thought i had gotten a bad bag an old bag okay i throw away ...buy from another store...what on earth is going on here... The same. Horrible okay maybe bad batch i wait a month or 2 then same ...then i wait for about 6 more months til all bad is or should be gone...but well maybe no one likes it so here i am again with 2 more bad bags. Fix this...horrible horrible candy

All my life- 50yrs- I look forward to seasonal candy- especially Easter for those fabulous hide and seek colorful candy coated marshmallow eggs! An Easter basket isn't complete without them! I searched all surrounding stores and only one had a case and I bought all I could- then there were none! I was so sad☹️😭. My birthday was March 24th and we tried to get some but couldn't find them!
Did y'all not make any this year or what? Feeling devastated! Please bring them out again next year.