CB Travel and Vacations Bravofly Refund or as a minimum a refund of the airport taxes

Bravofly review: Refund or as a minimum a refund of the airport taxes

Thurners of Bruck an der Großglocknerstraße, AT

May 23, 2024 6:37 am EDT

Verified customer

Featured review

To whom it may concern - Flights lost due to negligent travel agency service We booked a flight with Bravofly on 11 May 2024. The initial flight was booked for 20 May 2024 with EVA Air. We subsequently requested a change to the booking, as we paid EUR 120 extra for a flexible booking. This was days before the departure. We received the offer for the change on 17 May 2024. We accepted the offer by pressing the acceptance button. After that, Bravofly disappeared. Bravofly cannot be called as the number found online does not get answered nor is there a customer service email. On the 20th of May, we got a no show message, even though we were under the impression that the flight change was processed by Bravofly.

We subsequently tried to follow up with the customer service. We were initially told that the change will be looked at and that they will call us back and that they need to see how to process the additional charge. This then changed to that no changes are possible as the flight is in the past! Did Bravofly not do anything since we accepted the change offer? Subsequently we are being pushed off by the customer service, saying the booking is blocked. They indicated that nothing can be done from their side. However, I have been in contact with EVA Air. They have indicated that Bravofly needs to contact them directly to find out what the options are. Bravofly refuses and say we must make direct contact. However, their policy clearly states that changes can only be made through travel agencies IF you book through a travel agency. So I am now being sent from EVA Air to Bravofly and from Bravofly to EVA Air. EVA air says that an email can be sent to their customer service to ask what options are available and to request for the ticket to be blocked or cancelled. We cannot get any money back, including refundable airport taxes, as long as Bravofly and the Last Minute Group do not assist in the process. We have lost this ticket due to the negligent services of BRAVOFLY.

Claimed loss: EUR 1110,99

Desired outcome: Refund or as a minimum a refund of the airport taxes

Confidential Information Hidden: This section contains confidential information visible to verified Bravofly representatives only. If you are affiliated with Bravofly, please claim your business to access these details.

0 comments

Add a comment

Bravofly - Bad service 35

Resolved

Replied

Bravofly - very very bad service 11

Resolved

Replied

Bravofly - dont let you change your flight 2

Replied

Bravofly - airline nonreservation 3

Resolved

Bravofly - non transparent fees and baggage charges

Resolved

Bravofly - my flight was cancelled or not? I want my refund conditions!

Resolved

Replied

Bravofly - refund of cancelled tickets

Bravofly - tickets refund

Bravofly - refund for cancelled ba flight

Resolved

Replied

Bravofly - Disappointing Experience with Bravofly

View all Bravofly reviews and complaints

Bravofly Contacts

Bravofly phone numbers

+41 225 019 958
+41 225 019 958

Click up if you have successfully reached Bravofly by calling +41 225 019 958 phone number 68 68 users reported that they have successfully reached Bravofly by calling +41 225 019 958 phone number Click down if you have unsuccessfully reached Bravofly by calling +41 225 019 958 phone number 29 29 users reported that they have UNsuccessfully reached Bravofly by calling +41 225 019 958 phone number

40%
Confidence score

Switzerland

+44 871 277 1070
+44 871 277 1070

Click up if you have successfully reached Bravofly by calling +44 871 277 1070 phone number 30 30 users reported that they have successfully reached Bravofly by calling +44 871 277 1070 phone number Click down if you have unsuccessfully reached Bravofly by calling +44 871 277 1070 phone number 43 43 users reported that they have UNsuccessfully reached Bravofly by calling +44 871 277 1070 phone number

United Kingdom

+61 280 810 934
+61 280 810 934

Click up if you have successfully reached Bravofly by calling +61 280 810 934 phone number 2 2 users reported that they have successfully reached Bravofly by calling +61 280 810 934 phone number Click down if you have unsuccessfully reached Bravofly by calling +61 280 810 934 phone number 8 8 users reported that they have UNsuccessfully reached Bravofly by calling +61 280 810 934 phone number

Australia

+42 13 850 698
+42 13 850 698

Click up if you have successfully reached Bravofly by calling +42 13 850 698 phone number 5 5 users reported that they have successfully reached Bravofly by calling +42 13 850 698 phone number Click down if you have unsuccessfully reached Bravofly by calling +42 13 850 698 phone number 3 3 users reported that they have UNsuccessfully reached Bravofly by calling +42 13 850 698 phone number

25%
Confidence score

Austria

+45 82 568 473
+45 82 568 473

Click up if you have successfully reached Bravofly by calling +45 82 568 473 phone number 0 0 users reported that they have successfully reached Bravofly by calling +45 82 568 473 phone number Click down if you have unsuccessfully reached Bravofly by calling +45 82 568 473 phone number 0 0 users reported that they have UNsuccessfully reached Bravofly by calling +45 82 568 473 phone number

Denmark

+33 892 586 134
+33 892 586 134

Click up if you have successfully reached Bravofly by calling +33 892 586 134 phone number 0 0 users reported that they have successfully reached Bravofly by calling +33 892 586 134 phone number Click down if you have unsuccessfully reached Bravofly by calling +33 892 586 134 phone number 0 0 users reported that they have UNsuccessfully reached Bravofly by calling +33 892 586 134 phone number

France

+49 891 223 1527
+49 891 223 1527

Click up if you have successfully reached Bravofly by calling +49 891 223 1527 phone number 7 7 users reported that they have successfully reached Bravofly by calling +49 891 223 1527 phone number Click down if you have unsuccessfully reached Bravofly by calling +49 891 223 1527 phone number 0 0 users reported that they have UNsuccessfully reached Bravofly by calling +49 891 223 1527 phone number

100%
Confidence score

Germany

+36 19 993 407
+36 19 993 407

Click up if you have successfully reached Bravofly by calling +36 19 993 407 phone number 0 0 users reported that they have successfully reached Bravofly by calling +36 19 993 407 phone number Click down if you have unsuccessfully reached Bravofly by calling +36 19 993 407 phone number 0 0 users reported that they have UNsuccessfully reached Bravofly by calling +36 19 993 407 phone number

Hungary

+39 221 803 729
+39 221 803 729

Click up if you have successfully reached Bravofly by calling +39 221 803 729 phone number 4 4 users reported that they have successfully reached Bravofly by calling +39 221 803 729 phone number Click down if you have unsuccessfully reached Bravofly by calling +39 221 803 729 phone number 2 2 users reported that they have UNsuccessfully reached Bravofly by calling +39 221 803 729 phone number

33%
Confidence score

Italy

+47 21 937 164
+47 21 937 164

Click up if you have successfully reached Bravofly by calling +47 21 937 164 phone number 0 0 users reported that they have successfully reached Bravofly by calling +47 21 937 164 phone number Click down if you have unsuccessfully reached Bravofly by calling +47 21 937 164 phone number 0 0 users reported that they have UNsuccessfully reached Bravofly by calling +47 21 937 164 phone number

Norway

+351 210 053 103
+351 210 053 103

Click up if you have successfully reached Bravofly by calling +351 210 053 103 phone number 0 0 users reported that they have successfully reached Bravofly by calling +351 210 053 103 phone number Click down if you have unsuccessfully reached Bravofly by calling +351 210 053 103 phone number 0 0 users reported that they have UNsuccessfully reached Bravofly by calling +351 210 053 103 phone number

Portugal

+34 911 365 739
+34 911 365 739

Click up if you have successfully reached Bravofly by calling +34 911 365 739 phone number 0 0 users reported that they have successfully reached Bravofly by calling +34 911 365 739 phone number Click down if you have unsuccessfully reached Bravofly by calling +34 911 365 739 phone number 0 0 users reported that they have UNsuccessfully reached Bravofly by calling +34 911 365 739 phone number

Spain

+46 852 503 807
+46 852 503 807

Click up if you have successfully reached Bravofly by calling +46 852 503 807 phone number 1 1 users reported that they have successfully reached Bravofly by calling +46 852 503 807 phone number Click down if you have unsuccessfully reached Bravofly by calling +46 852 503 807 phone number 0 0 users reported that they have UNsuccessfully reached Bravofly by calling +46 852 503 807 phone number

100%
Confidence score

Sweden

More phone numbers

Bravofly emails

social@rumbo.com

100%
Confidence score: 100%

Support

press.office@bravofly.com

82%
Confidence score: 82%

Communication

abuse@bravofly.com

79%
Confidence score: 79%

More emails

Bravofly address

Vicolo dei Calvi 2, Chiasso, 6830, Switzerland

Bravofly social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 19, 2024