Brazzers
Reviews and Complaints

I've recently tried to cancel my Brazzers account (incl. premium) to save money. In order to do this I had to either Call, chat to a team member online or submit an online form on "http://www.brazzerssupport.com/billing/".

However, it showed that I could NOT submit a form at this time, so either call or chat. I tried to chat to someone; after getting sick of waiting for 25 minutes for someone to reply I decided to finally call (+[protected]). Someone actually picked up within a minute and I told them I wanted to cancel. He said it was all sweet and I gave him my account details which were username and email. After all this he told me I will receive an email confirming the cancellation and I will not be able to log in. But, after 12hrs I have not received the email and I AM still able to log into my account.

SO, I call again and a lady picked up after 5minutes of waiting. I told her my details exactly like how I did to the guy before her. Then she asked for my gmail account? I then said "Why are you asking for another email address? The guy i spoke to before said the email i told you IS the correct email address I used for brazzers". Then she went quiet and all I heard was typing and then silence for 5minutes and she would not reply to me so I hung up?

I'm trying to cancel this subscription in order to save money. If they keep on billing me I won't know who to speak to in order to resolve this issue. Any ideas guys?

Help is very much appreciated, thanks.

Hello
Im sorry about this complaint I just wanna know where to find this video of course it;s one of yours
I saw it in another website but when I tried to find it here I failed here is the link plz tell me how can I find it.
I looked everywhere but I still could nt find anything I searched for days but nothing plz help
http://www.mesvip.com/videos/3089/mature-salope-baise-son-employe-au-bureau-mesvip.html
Ty and I wish to hear from u.

I agreed to give $1 for a two day trial and I got a monthly fee the second day of $18. And I do not know how to get a refund, there isn’t one on the site. I was completely unaware of the $18 put onto my card, it was false advertisement because what I saw was “only $1 free trial” please get me my money back. I can not believe that the biggest site scammed me.

I was charged in advance for a service I do not want, I was charged today June 23rd but I am not intrested in the sevice and I need my money back.
This is a way to scam people over the internet just giving them an email telling them they are going to be charged for a hole month without the cuatomers aproval. This is no ethical and it does not go with customers bet intrest.
My user name is Merlok1a and my email is [protected]@gmail.com. I do not want to file a complaint with the federal trade commision but if you do not solve my issue I will.

Thank you in advance.

David Merlano

So I got a 1 dollar for 2 day trial on this site and now it's charged me 55$ 48$ 55$ and 38$ why is this? I hit the button stating I would only get charged 1 dollar a day for 2 days and then it would finish and they keep charging me and continue to take this money out of my bank which isn't right because I never clicked on something that says I that much money

My money in the bank about 50 dollars were taken away which said that it was a monthly membership fee.

It was the Brazzerspremium $1 for 2 days Trial and I wasn't aware that they would charge me more after that like that.

I wish I can receive the money back and be able to prevent them from taking more money from my bank anymore. Please I'm not sure how to stop this madness!

I only bought the 2 day trial for a Brazzers membership but then I forgot to cancel my account after that so I was billed $39.99 for the next month or so but the problem is that I was billed this payment twice today and I've never made any other arrangement for any other account using the payment services provided by Brazzers or other sites. I'd like to understand why it is that I was billed a total of $78.98 for my one account

I have been trying to cancel my trial, but the website would not let me due to not being able to access my own account? Anyway, i went to the support page and found the link to cancel my membership but i still got charged 40 dollars. I do not wanna pay 40 dollars please! I would like to hear back from the company to get my money back. Also you guys need to fix the access to the account information.

I had paid $1 for a day and without any warning from the website purchased an entire month of brazzers which I had no intention for. Many complaints have stated there was no button or link to cancel your account so there was no way of stopping this extra billing even if I had not clicked on anything. They scammed me out of my money and I will pursue to get back my hard earned money from these filthy degenerates.

I might have come back again later, but have zero trust in them now! The process I had to go through to get this cancelled is surely not legal! There is no cancellation button on my account page, so I couldn't do this myself and then I was badgered by customer support to purchase other memberships when I asked them to cancel it for me. I hope they've actually done it.

I got a two day trial where I agreed to pay 1 dollar a day. 2 hours later I cancelled because I did not like the service and I was just charged for another whole month. I don't wanna pay 40 dollars for this and it is an unauthorized charge. I canceled a full 24 hours before the end of my membership. I canceled almost right away for Christs sake. so why was I charged and I went onto my account as well and I didn't even have membership. I want my money back.

I signed up for the 1$ trial of brazzars, I canceled the day after I created the account but was charged for a full month of usage. I didn't click on anything that authorized this website to charge me more then the 1$ and I would like to get my money back, I can't afford to pay 40 dollars for a 1 dollar product and I did not give permission to charge my account this much money

I bought a 2-day trial for €1 th 12/27/2016. After I watched my two videos I wanna cancel my membership the same day but when I called nobody reply after few minutes. I also send a email to the support but I didn't have an answer. The chat not working and I very angry. I don't want to pay for a month I just want to get my account deleted. This service is not perfect and mbi-probiller are useless they never reply.

I singed up for a 1$ trial and then contacted by text to a representative saying to cancel it. I then find out months later that the person only canceled one of two accounts I supposedly signed up for. I call in to refute and they say I manually restarted the service even though there wa.

I singed up for a 1$ trial and then contacted by text to a representative saying to cancel it. I then find out months later that the person only canceled one of two accounts I supposedly signed up for. I call in to refute and they say I manually restarted the service even though there was no email confirmation and I have not been back to the site since.

I canceled it originally because they are crooks and now I find out later they are even more crooked than I originally though. Literally stealing money out of my pocket without telling me.

I signed up for the 2-day trial for only $1. Of course I knew that it would turn into a more expensive monthly membership if I didn't cancel it in time. Fortunately, I cancelled before the trial was over. Unfortunately, I was unscrupulously roped into a premium membership as well (the box is small and automatically checked). The premium membership is considered to be a second membership, not an upgraded membership. That's right, cancelling one does not cancel the other. That's also right, they have separate fees. Between the two accounts, I was charged almost $60 for a single month! As I reminder, I cancelled the non-premium membership before the end of the trial, yet I was still charged. I have contacted the billing company several times and asked for a refund, but they have still failed to give me a refund -- not even on the non-premium account. Instead, they tried to offer me months of their service for free. No thanks, I'd rather not deal with you slimy weasels again.

On the date 16 aug 2014 i bought some video from brazzers porn 1 day trial.So they cut usd 1.57 dollars .Then 26 aug 2014 they deducted usd 40.01dollars and again deducted usd 30.38 dollars.Still i do not know why. Please give me confirmation email in my addres

guys don't get fooled and subscribe to that fake website

I was fool and subscribed for the free 2 days trial,
Pictures and movies seems interested and extreme hot
And you can see the sentence which say that you can cancel with no charges at all during your trial period

But once you put your credit card details and you confirm your subscription ( 2 days free trial)
You’ll get disappointed of type of movies and limit access (you can watch 1 movie only)
So immediately I’ve canceled my subscription and received an email from them confirming that

2 days later I’ve received an sms from my bank stating that a purchase of 30$ were made via that website

So I’ve sent brazzers an email and found the below reply:
Start from the buttom:

Dear Member,
Thank you for contacting us. I actually see that you are being billed through another billing company called EPOCH. If you would like to have the time transfered over you will have to enquire with them.
[protected]
https://epoch.com/en/index.html
Please feel free to contact us if you have any additional questions.
Regards,
Keegan (ext 1134)
Billing support
[protected]

________________________________________
-----Original Message-----
From: XXXX
Sent: Sunday, January 20, 2013 9:28:56 AM
To: [protected]@probiller.com
Subject: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)

HI Krsytal

i've no idea how i got to that reel brazzers, ( never opened that website)
Subscription was made on for your website

but anyway if i cant escape that charges, i prefer to get transferred to brazzers instead of brazzers reel

________________________________________
Date: Sun, 20 Jan 2013 09:23:37 -0500
From: [protected]@probiller.com
To: [protected]@hotmail.com
Subject: RE: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)

Dear Member,
Thank you for contacting us, your accounts have been cancelled as per your request. No further charges will follow. I am showing that brazzers billed only for the trial but the add on account to brazzersreel upgraded and billed for one month access. If you wish, I can transfer the access to brazzers instead of brazzersreel.

If you wish to reactivate, I can offer you our following exclusive VIP rates:

1 Website
19.94 For 1 Month
39.94 For 3 Months (13/Month)
59.94 For 6 Months (10/Month)
89.94 For 12 Months (7/Month)
149.94 For 24 Months (6/Month)
499.94 Lifetime
2 Websites
59.94 For 3 Months (10/Month Each)
149.94 For 12 Months (6/Month Each)
LifeTime Add-On Membership only 69.94
When you have an active account to Brazzers, Mofos, Twistys, Babes or Wicked, you can add a second membership that will never expire as long as your first membership is active. For only 69.94! Available for Brazzers, Mofos, Twistys, Babes and Wicked

Kind Regards,
Krystal
Billing Support
Extension 1040
[protected]

Dear Member,

Thank you for contacting us.

Here is what happened: When you signed up to the trial membership to Brazzers, there was a secondary offer for a trial membership to a website called Brazzers Reel. This was presented in the form of a pre-selected checkbox. If left checked, and if the transaction is processed, the offer is accepted. Now if the trial membership is not cancelled separately during the trial period it converts to a full membership with a recurring charge of 29.97 every 30 days for Brazzers Reel.

Your membership was cancelled. You will have access to your account until 2013-02-19. No further charges will follow.

If you ever want to re-activate your account, you do qualify for a special rate for returning members:

19.94/1 month
39.94/3 months (13.00/m)
59.94/6 months (10.00/m)
89.94/12 months (7.00/m)
149.94/24 months (6.00/m)
499.94/10 years (4.00/m)

If you ever want to renew at these special rates, give us a call at [protected] and ask for Donovan, ext1026, or chat with us and ask to be transferred to me and I will make sure to serve you.

________________________________________

-----Original Message-----
From: XXXXXX
Sent: Sunday, January 20, 2013 9:15:37 AM
To: [protected]@probiller.com
Subject: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)

Hi Matthew

last 6 digit are as follow: XXXXXX
User ID: Yallayalla
confirmation email below:

• Cancellation Confirmation: [protected]‏

***************** CANCELLATION RECEIPT ********************
This message is to confirm your membership cancellation.
Your membership has been removed from our billing database
and you will no longer be billed for the following product:

Site: www.brazzersnetwork.com
Member ID: [protected]
Last Charge and Date: AED 3.93 on 2013-01-17

Your membership to the website will continue until the end of the
term you have purchased, but you will no longer be billed for your
subscription. We appreciate the opportunity to help you.
Thank you for using our online cancellation service!
Let our highly trained billing support staff help you.

Contact us

Phone Billing Support
Toll Free: [protected]
Int. Tel.: [protected]

Email Billing Support
[protected]@epoch.com

Skype
Toll Free: [protected]

________________________________________
Date: Sun, 20 Jan 2013 09:11:27 -0500
From: [protected]@probiller.com
To: [protected]@hotmail.com
Subject: RE: brazzerssupport.com - :extra charges (CID:8mhdv7tdkgqg5y4jkj)

Dear member,

I was not able to locate the account. Please reply to this email with the following information: Last 6 digits of credit card on file, email address linked to account, log in name, member Id.

Sincerely,

Matthew
Billing Support

________________________________________
-----Original Message-----
From: yallayalla
Sent: Sunday, January 20, 2013 8:59:30 AM
To: [protected]@brazzers
Subject: brazzerssupport.com - :extra charges

hi
I've subscribed for a 2 days trial, and canceled during the first 5 minutes as it didn't meet my expectation at all.even that i've received a cancelation confirmation in same day, i've been charged after 2 days an amount of 30 Dollars.please advise,
Note : that even that you've already charged me a full month, I’m still at the trial account

I signed up for a trial account, which only gave me access to watch one video. Then I am billed for nearly $100NZD then next month. I have no way to access the account, and they don't recognise my email adress when I try to get a new password. What should I do, I want my damn money back.