Builders Warehouse
Reviews and Complaints

I'd like to file a complaint regarding a product I bought in Your Malolos Branch , I was promised by both home credit and your staff that my product will immediately be replaced in case of failure. the staff tested it prior to me buying it but did not check if it was heating up. I went right back to your store right away to test and you agreed that it was a factory defect. Now the manager won't replace it and asking me to come back because you have to wait for Electrolux to acknowledge and approve?Im working in Manila and have to travel back to Bulacan just for the inconvenience you caused me.I never encounter issue with other appliance center who can't replace despite the availability of the product.

YOU MAY ALSO BE INTERESTED IN A GAS HEATER. It does not stipulate that a customer has to buy one in order to buy a gas bottle.

I have open an account at Builders warehouse at Phola park in 2018, I took some items that cost almost R5000, since then I've been paying regularly, recently when I'm paying the balance doesnt change of lately. When I'm asking from the shop they say they also dont know, Ive requested to speak to the store manager but they want me to speak to the manager. My account is [protected]

Good day

I have been shopping at Builders Woodlands all week, but Friday 29 April 2022 I went again to buy more spraypaint. There's been discounts all week on the spray paints etc. My total spending at Builders this week was R2825. 80 (but that's not the point.

This specific spray paint was marked down from R175 to R145, I bought 2 of them this specific time. When I paid, these products hasn't been marked down and I was charged normal price. I made the cashier aware of this and went back to the shelf where I had found it, I took the barcode with to show the cashier. She called the Manager to fix it. I gently reached out to the barcode in te manager's hand and stated that I want to take a photo to check if I have received discounted price on my other slips at home as well. The Manager raised her voice at me very loudly and quickly grabbed the barcode away from me (her voice being loud enough for all the cashiers and customers at all the paypoints to hear) saying the special was only put there today etc. The Manager repeatedly kept on yelling on me, and shaming me infront of all the other people.

I am not saying I handled the situation right, but it is no reason to yell on a client and shame a client and treat a client like a naughty child. Also I went to check my previous slip and the discount on that specific spray paint had been given previously... So she was 'lying' as well when she said that the discount only started the 29th. Even if a client is not right, you can still treat a client decently and with respect. I am sorry but in future we will be placing our business elsewhere as I am really upset.

Thank you

On 2022-03-26 i went to Builders in George to collect my new card. I waited 15 minutes before i was assisted. I explained i was there to collect my card, but the clerks at the info desk said they dont give cards. I told them i received an sms saying i could collect my card. The African lady told be they give only pensioners card. She told me that the only person working with the rcs cards is on lunch there is no one who can assist me. I told her again its not a new application. After half an hour of explaining, my husband ask to speak to the manager. We explained to the manager which already had an attitude. The more we explained we alreadt have an rcs card the less she listened to us. Telling us her staff already apologized yo us. I asked her when did they apologize and told me i am confused as rcs and builders have the same card. I told her i know builders have are part of rcs but we applied also for the builders card and we have our own reasons why. No this African lady tried to explain to another assistant we apparently dont know the difference so i told her we know and then she told us she is not talking to us. I told her she is rude and she has incompetent stuff. Eventually we got the card. We just turned our backs when another white couple went to pick up their card and they did bot get the same treatment. We never want to visit Builders at George again. They are incompetent, and while we were standing there another African lady told us they are used to the treatment they received there. Wow i cannot believe it.

On the 13th I went to Makro Edenvale to buy 5500 generator due to my loadshedding need at my house. Unfortunately after using it once I got complains that it's too noisy for the neighborhood I'm staying at. I then decided to take it back because this means it will very difficult to use it where I stay. I found a lady called Maake at the Edenvale branch whom I refused to help me because she says I already put petrol in the generator. I asked how I would have known the noise it makes if I did not try it by starting it at home?

I felt I was not treated fairly taking into account that it was still within 15 days with original receipts in place.

I am escalating this matter to top management to intervene because this means I was sold something that does not suit my needs due to where I stay.

Today I visited Builders express in clearview krugersdorp, I wanted to buy timber to be delivered to my house which is in the area, but was told they cannot do this unless I have a builders card. This to me is bad business practice and are forcing clients to open a builders card that attract a monthly service fee, which is a passive form of income at the expense of the client, to me this is contra good business practice

I have on numerous occasions highlighted that the pricing at Builders express Florida glen is incorrect. On more than 10 occasions have I been overcharged at least 10 Rand extra on small items. Today 04/03/2022 I went there again to buy HTH a pool broom/Brush and a aluminium pool pole. The price on the aluminium pole was listed as R260 and after I paid I realized the had charged more than R500 for the pole. I went back to the counter immediately and the manager (Banele) arrived and said the price is actually for a 1.8 meter pole. They then scanned the 1.8 meter pole and yet again this pole came on their system as R480 as opposed to R260. I then asked them to reverse all the items I had purchased and return my money. On the other side of the counter there was a gentleman also having an argument for being overcharged. My concern is that we buy multiple small items from Builders express Florida Glen and have been overcharged on so many occasions. The pricing and systems needs to be investigated as i'm sure this store makes Hundreds/Thousands if not more extra in revenue by the lack of competence in pricing items correctly.

Builders Warehouse Faerie Glen is the worst on Customer Service!

I realised when I got home that I don't have and item which I had paid for and when I returned to the store because I think it might have been left on the till they informed me that they cannot assist as I had packed the items myself according to the camera footage. My problem is I might have missed the Drill Bit as it was a small pack and when I asked to check the footage to see if anything was left on the counter the staff was rude and told me I'm not allowed in the camera room. I don't understand why the store doesn't have packers if they will shift blame to the customer if things go wrong and are rude about it.

I'm very unhappy because I always have to drive further to the Zambezi store as that's the only one with a functional customer service and I always experience bad treatment from the Faerie Glen store. Please could someone do something because not only did I have to spend money on the same item twice, I was subjected to getting treated like a criminal when all I wanted was to make sure that the item had not been left at the till since there was a lot of small items that I purchased.

Complaint

20 Feb 2022, app 13h30: Accompanied a friend to return defective chairs at Builders Kempton Park. I fell off a chair on 13 Feb 2022 breaking the chair leg. My first concern is around the quality of the product and the fear that someone could get seriously injured from a fall. My second complaint is regarding the manager. He had no interest in the poor quality of chairs, but found my fall extremely funny asking me if my legs were in the air when I fell, he kept laughing asking me where I got hurt and looking at me as if expecting me to show him an injury. This was total lack of respect for a women or anyone that walks into your store. Later, he told me that he was not talking to me when I tried explaining to my friend that a credit card was not required for a refund as it was an online purchase. He then said to my friend no credit card, no return. When we got the credit card to the store, it was not required. The manager not once apologized for his rudeness nor for the lie regarding the credit card.

My card was declined twice. The first time when I just inserted my card into the POS, i did not even touch the machine. The second time, the slip said declined , SMS said approved . I instead they call ABSA bank, the bank said the transaction was approved. They instead they will only release the goods only once the slip say approved. It could mean multiple swipes. Its up to me to get my money back from the bank.

I was treated like criminal. I am aware we live in a very corrupt country lead by our government. Hence why I believe Builders treats its customers like criminals.

Maybe your POS system has fraud on the back end of it , like card reader skimming? Have a open mind, not the closed one like today.

I wish to bring a matter to your attention, namely that I placed an order via the builders website, and fully paid (Order number: [protected] ) and am currently experiencing very pathetic service in obtaining my delivery.

At thai stage, my experience entails::

A. Receiving no feedback from the store as to the status of the paid order;

B. Phoning customer service numerous times, with no real feedback on teh status of the order;

C. I went in physically to the store today, and the staff advised me,that they do not know how to process the order...

At this stage, the order was set to be delivered and installed on the 2 February 2022, however I have not received delivery or confirmation as to when this will happen.

Additionally, I was told by Nadeem who I have cc''d in email that the installation date as reflected is not suppose to reflect on builder warehouse software... (Attached - marked 2/02/2022)

I am therefore reaching out to you now - in order to obtain clarification and assistance in receiving my paid order please.

Please could you kindly revert back?

Thank you

Imraan

[protected]

I purchased a defy deep freezer from builders ballito in November 2021...to date I have not received the item.. it's been 3 months.. I get the same response from them all the time... kindly provide

feedback..

order number [protected]

Weslee

I made a purchase on the online store of some products (witch was shown that it is in stock) made payment with my credit card..30min later I was phoned and told that there is no stock and that order will be canceled.. I then received an email stating that I will be refunded inediatly because I made a credit card payment.. However it is now 10 days and counting including 2 phone calls to the customer support centre and no refund to date..
Quick to take your money but cant pay you back if the problem is lying on tbeir side due to no stock even though the online portole shows there is stock..

I bought product online in Oct 2021. Product defective and I requested a refund in Oct. I called 17 times and sent 12 follow-up emails but NO response. Every time I call to follow up, the callcentre agents cut the call because they do not know what to do. I requested to lodge a complaint, which the refuse to log. They refuse to give me name of manager or email address. Uts Jan 2022 and still no one has called me back or responded to any of my emails.
Builders are the worst store to buy from, your staff are incompetent and useless. Your email address is just as useless as you fail to respond to queries.
Poor service and pathetic customer service.

I bought today bricks and building sand from builders in castle gate. A relatively new store. But the people working there are incompetent and rude. I had to load my own bricks and building sand that I purchased. There was only one staff member loading and asked me to help him load the bricks... By the time he put on his gloves, I had already loaded half the load. Then, when I asked where the building sand was, he looked confused at me. Again, I loaded my own building sand. Not much, only four bags. When I complained to the manager. She asked me where my slip is and just looked surprised at me. I informed her that from now on I will be buying from chamberlains my goods, as they at least load whatever is purchased from them for you. Builder's staff is useless and ignorant and think they do one a favor. Well now you have one less customer and I will be telling all my friends and colleagues about how useless they are.

Builders Express Edenvale. Waited in the queue to pay for over 12 minutes. Only 1 person at tills and another dragging her feet to go and sort out an issue with incorrect labeling. Gave up and went down the road to Leroy Merlin. It was like being in a first world store. Super slick and organized. Service at Builders is always slack and so I doubt I will be visiting your stores in the future.

Hey guys Your service is really the worst I've had in a long time. I generally try not to give bad reviews unless the service is really shocking. I sent a cutting list to be quoted and nobody replied to my email. I then couldn't get through to the manager in the boards' department. Every time I was transferred from the switchboard nobody answered the phone. I went to the branch this morning to finally put in the order only to be told that the systems are offline and they would need to log a call with the IT department and it could take up to 2 weeks to have the problem sorted out.
I then called [protected] to find another branch only to listen to advertising and music. You do not respect your customers' time or airtime. If you want to waste my time and resources in this way then at least have a toll-free number.

I will go out of my way to find other hardware stores to support from now on because you really don't deserve your clients business.

Contacted the call center 6 times to get hold of the store in Umhlanga as customers are unable to contact the store directly. Each time I get promised to be routed to the store but the call disconnects. I was then promised to be called back. Nothing happens. I called back and asked for the manager / asked the manager to return my call which was also unsuccessful.