Burger King
Reviews and Complaints

I went thru the drive thru, order taker was telling me the coupon # was not coming up, then finally got it, he said sorry that was my fault, I had told him several times I wanted the sandwich's plain. when I went to pay I asked him if he had put the sandwich's in as plain, he said no I said they have to be plain. I pull up to the second window I was then asked to pull up and wait, they would have to remake the sandwich's, after 10 mins of sitting, a lady comes out and ask me what I had. I told her I was really getting pissed. then a guy comes out hand me my food. I live 2 mins away, I get home fries are cold and the chicken sandwich I ordered was not correct.
he did upsize my fries from small to large. but they were all cold. I'm very disappointed.

Hello, so the past few times my girlfriend and I go to BK I like everything but onion a she only likes lettuce and mayo on majority of sandwiches, why the hell is there a charge to add lettuce or tomato on a sandwich when you ask for a sandwich that only has cheese, ketchup and mustard? makes no sense. I thought BK is suppose to let customers have it their way? "BK have it your way", and yet be charged to add a simple piece of lettuce and mayo and asking to remove other toppings such as ketchup, tomatoes, pickels? always for you to rip off the community? we live in olean ny where we have 2 bks. well we have always been going to WEndys where it Is simple they have lettuce and mayo on all sandwiches and if you ask for lettuce and tomato on it they do not charge it! see that makes sense, your corporate sucks. Wendy's rules.

I have askes for egg and cheese and not bacon ehich i dont eat however they served me woth bacon. After asking to replace they took 10 min to come back because its highly mismanaged and they dont keep track of order. Serving staff is rude.

I dont eat pork due to relegiuos reasons. The order taker lady was fine and she was the one who was reminding them.

Its burger king located at fort lauradale airport gate G6.

I was waiting in the drive thru for our food and the woman getting our order was grabbing fry cup holders and putting her fingers inside of the cup!?
That isn't very sanitary and I am not going to eat my fries now. The dispenser for the fry cups is designed for the workers to grab the cups from the bottom!? GROSS! never again will I come back to this location.

I bought an e gift card for 25 dollars and no burger king will accept it. I pull up to the drive thru window and an assistant manager denies my egift card as payment so i had to pay with cash and getting home i realizes that the food is old and stale... Im so upset about these people ripping me off after they get to keep my 25 bucks from the e gift card purchase... I regret ever buying that card...

Used a original crispy sandwich coupon (9080) to purchase a meal. The chicken was refried . After eating half through the sandwich i vomited most of my food. The onion rings and soda were edible . I did not receive a receipt not good customer service. I was told to pull down in a small drive through behind 3 other cars! I did not like the customer service nor my food. What a waste of gas and money

I wanted to try the Philly cheese King so i stopped in your Dyersburg, TN location. (11/9/18) I don't normally eat here because every time I do there is a problem. I have had burgers smaller than sausage patties, wrong orders, & slow service. But, I really wanted to try the Philly Cheese King so I went any way.
When I walked in there was three waiting for food and only one person at the counter waiting to order. I get in line and notice the total chaos behind the counter. First off there wan't anyone working the register at that moment. Everyone was trying to fill current orders. I could see a nice lady (Britney) and what acted like a manager behind the counter, two gentlemen working the kitchen, and someone in the window. It seemed that Britney was working the register but was trying her best to work around the manager to get orders filled but he kept getting in her way. The cooks were not doing a good job listening to her as she asked for items to complete orders and the manager spent all his time yelling back for more fries. He even got a little too loud and used words that maybe should not be heard by the customers.
I waited in line (just 2nd in line) for 15 minute before Britney was free to take an order. She took the order for the guy in front of me then mine.. then she went to help fill orders again. Some how my order never got filled and was removed from the screen. I was waiting for about 35 minutes before they noticed that I had not gotten my order and Britney attempted to get it completed. She called back the order to the kitchen several times and over and over she had to ask for items that were missing.
At one point one of the cooks got ugly with her and the manager did little to settle it. I finally got my order 53 minutes after placing it. Then when i sit down to eat it.. it looked nothing like it should. Nothing like the one I seen in a review on youtube. It was basically a double cheese burger. (see picture )It had 3 small onions on it and hardly any cheese. I want to be sure that it is know that Britney (don't know her last name) worked hard and stayed professional the whole time.

We ordered dinner sourdough philly cheeseburger meal and chicken fries meal. Got home opened the burger. It had 1 small onion sliver. Looked nothing like the add. Called local MGMT, she said bring it back. We did we get there and she looked at it and said "it's all we are allowed to put on it" and hands it back to us. So now the entire order is ice cold and just horrible quality nothing like what we thought it was. She did not offer to even make our food fresh after having us drive all the way back.. so no I am eating a cold crappy burger and fries and my kid is eating a cold crappy meal as well. (I refuse to let my kid eat crappy dinner we went to Wendy's). But the MGMT was rude and unprofessional. The food was very poor quality. It wasn't cheap it was $16.20 for the two meals. ( We only spent 12.58 at Wendy's for better food). But I am a single mother and work hard for every penny and feel as my time and money were wasted here.

I took a picture of the salad which contained the poorest excuse for lettuce - iceberg - some limp and some frozen, pale tomato slice -2pieces- and watery low caliber Kens Ranch. I know Ken products as I own a restaurant and happened to be traveling. These days even McDonalds has descent salads and this was a poor representation of one you would have expected back in the 1980's. Get with it! The whopper value meal for my son had a burger that was not even hot but room temp at best even though he requested something with no pickle. I warned him not to eat it but he was hungry. The fries were scant and turned upside down in the bag. I never even got a receipt so I could not fill out the survey. I did get the order slip so I can tell you it was the store on Gulf to Bay in Clearwater, Florida at 8:18 pm on Friday 11 09 18, Chk #5670 and the person who took the order name is Katrina.

Location on navy road in Millington Tn. It is 7:18 pm prime dinner service and a total of 14 cars and trucks had to turn around and left due to couldn't go thru the drive thru. The company delivering food parked and blocked the drive thru and management could have had the truck park on the side and allow business as usual. So the staff wonders around the parking lot as no drive thru and seems not to care nobody could order. I am one of the 14 cars and trucks and won't ever be back. And I go there everyday.

My fiancée went to Burger King (Clifton Heights) and ordered food for the family. When she arrived home I took one bite and it had a ling string of hair in it. I called Burger King to report this to a manager and one person answered acting as a manager, to which I was simply trying to tell them please wear hairnets because this is the second time this happened to me. The response was a second person acting as a manager being ignorant towards me and not acknowledging the fact that this happened. I wasnt asking for a refund but just that they do better. All I received was disrespectful people. They need new management and employees there

We buy X Long Chicken with Rice and drink
(OR# [protected])in UGH UNIMART CAPITOL COMMONE PASIC CITY, Philippines today November 9, 2018 @ 9:10PM MNL Time and counter told that they do not have rice anymore. So we asked if the price will be change and counter insited even without the rice price will be the same 105.00 pesos - single order of rice is 25.00 pesos. Then, we asked the manager if there will be a replacement of rice since we will still pay the same amount - but is still they insisted they cannot provide any. We are so disappointed on this scenario it is not customer's fault the branch should bear the loss. And, to be added manager's approach on the issue is not in polite way.

Arrived at Burger King and the doors were locked when I asked what was going on I received attitude and disrespect the lady that was in the front screamed at me and made me feel really uncomfortable instead of telling me when they will be open again they ignored me for 10 minutes. The lady was extremely disrespectful and I will not be to returning back to this Burger King. It's on Memorial Drive

I went into the BK on maine st. In Auburn Me. I went to try the Philly burger on sour dough. Well when i got my sandwich, it was on normal bun, so i returned it. They did make me a replacement on sour dough. I was able to take one bite. I then open my Philly and there was a tag on my patty, like a produce sticker with bar code. I then brought it up to counter, asked rep to come over. I at that point did get my money returned. I just wanted to share, and say, i truely never tasted a proper Philly.

Went to bk in Avon Colorado and bought three philly steak double burgers. All three had nothing but two burgers patties and cheese. The fries were old and cold. It disgusts me that someone would put these fries and this order together and hand it out the window. Shame on you. It ain't that hard to make a burger order. I spent over $30 and my DOG wouldn't even eat the fries! I'm not even joking.

I ordered $35.00 Worth of king meal deals and only 1 I order plain. It so long and there only 1 other costumer. Finally when I got my order they were all plain and I said something about it and very rudely minutes later gave us a small cup of pickles and small hand full of ketchup mustard and mayonnaise and didn't offer to fix it I was appluied and then we r eating and the bottom of the fries box we're burnt onions witch my boyfriend is allergic too and now because of dinner Burger King he will spend the night sick as a dog and with hives... The table were dirty and the staff was loud argueing... I won't ever bring my family be to this burgerking again...

Every time I go in the morning to burger king on Gibson and I-25, I'm always treated and greeted great by all staff except one female employee who works in the kitchen. She always gives the other employees attitude and just throws the sandwiches together like she doesn't care. I find this VERY disrespectful and unprofessional! I figure the manager would have caught on already about her attitude. Another thing I feel I should say is that do all your cooks make their coffee where they make our food... Disgusting!

10/31/18 Wenona, IL

My friend & I brought my 6 yr old for some dinner. We had no idea what kind of entertainment we were about to witness.

The night manager 1st gave the wrong food order to a customer in drive thru. When the customer realized it wasn't their food... she gave it back to the manager and said this isn't mine. The manager then got all huffy and grabbed the bag and with anger quickly walked it out to another customer waiting in drivethru.
THAT customer came in and said she wanted her money back and to talk to the manager. This is where CRAZY came out. The "manager" said I AM the god damn manager and I'm not giving your money back, slapped her hand down on the counter and said if you want your money back you can come back tomorrow and talk to Lisa.
The couple that ended up w the wrong order to begin with, then walks in. They want their money back and to speak w a manger... the "manager" said "I've handled this and told her she can come back tomorrow for her money. The couple said no, we want OUR money back. The "manager" then started screaming at employees "someone turn that god damn beeper off!" She just left the customers w complaints at counter and went to back of food line... screaming "I told you I'm not giving any of you your damn money! Come back tomorrow and deal w it. As an employee (I believe his name was Brandon) was trying to handle the customers complaints... he let them know he did not have the authorization to give refunds... the "manager screamed at him and said "GET your [censored] BACK HERE NOOOWWWW AND COOK THIS DAMN FOOD!" One of the customers said "he's helping a customer." The "manager" THEN SAID... I'm done talking w you, come back tomorrow... then pointed at Brandon and said "now I told you to get back there and cook the damn food!"
She was screaming at him like a slave! Disrespectful, VERY unprofessional, and uncalled for. When the customers said he is doing the right thing by handling this... the "manager" then said everyone get the [censored] out! And went into dining area where me, my friend and my 6 yr old were eating our food. She closed the gate/door that leads from Burger King to the gas station it's connected to. When no one got up and left... the "manager" walked out/quit.
In the meantime, Brandon called the day manager, Lisa. Bout 15 min later she came in and talked w the customers and gave them their money back. The customers left. She NEVER once came over to our table and apologized for my son seeing and hearing all of that episode or asked us our side of it. She DID however go into a back room and we could hear her and the "manager" yelling back and forth... BEFORE WE LEFT... the "manager" WAS BACK ON FOOD LINE WORKING! Are you serious? I've got to be kidding me?

Today I went through the Burger King drive thru, after placing my order I was immediately told to pull up once they collected my money. I proceeded to wait and an employee came out and asked what I was waiting for. I told her, she went on to deliver orders to two other cars that were behind me in the ordering process. I continued to wait 15 minutes, finally I went inside and no one knew what my order was, not even the manager. The manager panicked and asked what I needed. My problem is that the employee that delivered the orders to the other vehicles behind me completely ignored me after she asked what was I waiting for. She failed to mention to anyone inside that I was waiting for my order. If I had not gone in, I would still be waiting. The manager did not make an effort to explain nor talk to me in any manner at all. This management at this location zip 27565 is unacceptable and you will be closing shop in the future if you don't change. It looked like the employees were running their mouths as if they controlled things. They realized they made a mistake with my order but no one apologized.

Ordered food, person taking order had a bad attitude, was very rude. I asked for eggs and bacon, no bread due to serious diet, woman taking order immediately became agitated. She said we don't have scrambled eggs, I said okay any kind of egg with bacon and no bread please. I asked for coffee and sugar free cream, she said we don't have any very nastily. I said what about milk, she said no in response. I said ok just black. I wait for the food and the eggs and bacon are missing. She said what can I help you with, I say I am still waiting on the eggs and bacon, she hands it to me very aggressively and I open it and it contains bread so I can't eat it. At this point, I realize it's money wasted and I throw it away. There's no point arguing because she's made it clear she has no desire to help me. I will never come to this Burger King again. I would also like a refund. I was not given a receipt, though I asked for one. The total was just over $15.00 and my food was thrown in the garbage.