Burger King
Reviews and Complaints

First let me say I LOVE Burger King but unfortunately the only one in my city, Danville Kentucky, is TERRIBLE. I literally have a problem every single time I go there. I decided today I would not go back. Others there were also disappointed in this store. Honestly, I don't see how the store stays open. The service is terrible. I was there over 30 minutes a couple weeks ago just to get a burger and fries. Usually, the order is incorrect. I can't remember one time in the past six months that the order has been correct. This morning, at around 9:30 AM, I decided I would give it one more try because I love the food. However, once again I am disappointed. I went to get breakfast through the drive-through. All I wanted was biscuits and gravy. The girl at the drive-through tells me they only have one biscuit! Really! I'm thinking to myself this is Saturday morning and lots of people are out Christmas shopping and probably hungry and going to stop and get a little breakfast and Burger King has one biscuit! Wow !The location of our Burger King is right in a shopping mall! I would think on a prime shopping day right before Christmas that Burger King would have lots of biscuits for all the people that are shopping and are wanting breakfast! However I'm not seeing a whole lot of people at Burger King and I think I know why. I hate it that this store is run so poorly because I really do love Burger King. I would hate to see this Burger King close because it's not managed properly so basically that's why am writing this! I'm trying to save our Burger King in Danville Kentucky! LOL Please help!
PS I ended up going to Dairy Queen for breakfast that is virtually within walking distance of Burger King. There were also two other people that were at the Burger King that followed me. So because of the poor management you are losing business.

My wife and I went for lunch on Wed. 12/5/18 as we usually do at the Burger King at 10th st. & Mulvane in Topeka, Ks and ordered a two separate meal, a whopper and a chicken meal. Immediately afterwards we developed stomach cramps and diarrhea, which my wife is still suffering and we both have had severe gas and bloating, swollen intestinal tracks and cramps. We also noticed at the time that the place was unusually filthy, and a very fat obese employer was taking out the trash with no gloves on and the cook had a real bad attitude. We also noticed that recently there had been a complete change of staff, because another individual we new who was good, no longer works there anymore, as some others. You really need to shut this branch down because it is gross. I am going to contact my lawyer and pursue a suit to claim doctor visits and pain and suffering.

Client number 7551. Host: Natalie

On 2nd December 2018 my family attended the Drive through at Burger King on Bridge Hall Lane in Bury. We ordered 2 kids meals which were fine. My husband ordered a Texas BBQ King meal and I ordered a Veggie Bean Burger meal. At no point did we ask to 'Go Large' and at no point were we asked if we would like to 'Go Large'.

We did not receive the receipt at the first window when we made the payment so we could not check if the order was correct. We checked the receipt when we got home and we realised that we were charged extra to 'Go Large' for both adult meals.

We also noticed that we had been charged twice for our chilli cheese bites. We did not receive an extra bag.

We are regular customers of Burger King but this will make us go elsewhere as we feel that it is a very underhand way of making more money out of us.

I expect a refund of the difference between the regular meals and the Go large meals and for the extra chilli cheese bites that we paid for.

I look forward to your reply.

Kind Regards
Caroline Stamp

On my app was an offer to get Whopper for a penny by going within 600' of McDonalds and then unlocking the lock on the app that would get you a Whopper for a penny. I did this. The lock unlocked and said I had an hour to get to a Burger King to claim my Whopper. I traveled three miles to a Burger King, stood in line for ten minutes and then was told they were not doing that promotion because it was not a corporate store. It was a stand alone store, not in a gas station etc. so it looked like a corporate store to me. The manager could not tell me where a corporate store was. She said she and everyone there was new. She said she wished Corporate had been more clear about how to get the Whopper for a penny, that it was only at certain Corporate stores. Since the offer appeared in my phone app I did not think it was a scam. I think I should at least get a Whopper for a penny for my effort, maybe two or three for my time and gas. :). I was disappointed and so was my wife to whom I was going to give the Whopper while she was at work.

On 12/4/2018 I went to the drive through at burger king (1723 division, Spokane WA) I had tried to place my order. The employee over the speaker kept asking me to repeat the order. So I said it a little so she could hear me. She then yelled and and told me to not be so snappy. I then pulled up to window asked to talk to manager. After several minutes the young manager came to window. He told me that I didn't need to yell at his worker. I was totally calm and tried to explain that I was not yelling or trying to be rude. I was just trying to make it so the worker could here my order because the worker kept asking me to repeat the order. ...
There is no reason for me to be disrespected the way I was. Not to mention absolute embarrassment! I did not deserve to be treated the way I was! It was totally uncalled for. I spend a lot of money there and for them to treat me the way they did is wrong!

I ordered cinnamon Minis and there was no icing on there now on the commercial that have icing they're small dry and hard taste like they've been sitting there all day and cold with no icing then the Whopper with cheese had no cheese was poorly constructed and messy I eat at Burger King 3 4 times a week in this was a very bad experience and I didn't feel like going to drive back up there to have it corrected because I went by there on my way home from work got home to have me a nice dinner and they completely messed my order up and then my favorite Minis had no icing what is wrong with that Burger King and is always dirty in there

the burger king in nicholasville ky. is not always open on time in the morning. the last two times i went to get food for dinner my order was wrong. last time my two orders of fries were not in the bag when i got home. tonight i used a coupon for two mills for 8.99. i gave her the coupon number at the speaker ordered cheese on both burgers one with out pickle and lettuce. i ask for sweet tea for the drink but told her i only wanted one of the drinks. it came to 15 dollars and something. i ask how it could be that much when i got to the window and the lady said i ordered cheese on them. i told her that with my coupon it still should not be that much.she said i should tell them i have a coupon at the speaker. i told her i had and she asked for the number again. she practically through the bag of food at me after she fixed my total. when i got home i did not have the cheese on my burgers that i paid for and my sweet tea was coke. the orders from this store are always wrong. the factory where i work is close and people from work go there for lunch and they joke about how close what they get is to what they really ordered. i guess i will be driving to lexington to saron drive burger king from now on. just wont be able to get my whopper fix as often.

Ok first things first... My name is candice hall.. I was a victim of hurricane michael that tore up our house in panama ciry fl... I have four boys under nine and my husband just got out of icu... I went into the burger king on hwy 90 for a job... I begged them I cryed I humbled myself... I have no teeth... I was told to go online and submit my application... I did that the same day... I was told to go that when I put in my application to call back and let them know we they needed someone very badly... I did just that... The manager sent the forms and I was bkocked from the snagajob site because I didnt remember my passwors... I had to wait until the next morning... I called snagajob git into my app and finishwd the process I then called them back and let them know it was done... About 530 that day I was cakkwd by the manager to come back in to get the reat of the paperwork work done to beinf ny id social and bank info if thats what I wanted was direct deposit... Since I didntt have a bank account I chose the pay card... Thias us where the problem starts... I told the manager on the phone that I was waitinf dor my sister to come in from work I woukd be there about 6...615... Well she didnt get here til 630... I headed straight up there... When I got there the manager had just left and wasnt answering the phone to cone back the next day because apparently thus next manager didnt know what to do... I left... The next day which was yesterday I walkes almost three miles to the store just to let them know I woukd be back because I had an incident with my five year old son almost choking to death on a hotdog I didn't get there before lunch... I told her I was sorry I dint make it this am that I knew she coukdnt do it dduring thw lunch but that I would be back in the afternoon... She told me to be back by three... The same manager who had dealt with me the night before sge was very short very nasty just the way she looked at me... I called back about 1 that afternoon just to let her know that I would be there at 3 like she had told me... She then told me that if I wasnt there by 230 she was leaving I asked her to please bare with me as I had a hurt foot and had already walked there once and that I may be five minutes late but please not to keave because I needed the job... I ran yes ran half the way up there I made it by 215... Whn the black manager told her I was there shw stated"I ger off at 230 I dont have time to deal with her"she seemed very angry and put out... As I walked to the back I wxplained to her as I have. Only been here a week and had all my stuff ruined in the hurricane I did not yet possess a tx drivers license I had a license but it was a copy on my phone I asked her coukd I email a copy to her she got real aggrivated and said I told you on the phone to bring your texas id... No maam I said you did not you said to bring an id which I did along with a birth certificate and a social security card and a hungry and homeless id from florida which was a gov issued picture id... She then stated that I need to do something with my kids... That infuriated me... She does not know me or my kids and had no right to bring my children in this... I told her just that and I also told her that she did not tell me it had to be a texas id had she told me that I would not have wasted my time I know this is bull crap because. I had a job in corpus christi using my fl id... Three times in she told me she didn't need my. Attitude... The only attitude I gave hwre is when she told me to co e thwre and then treated me like garbage. Now keep in mind thw night I came up there the firat time I did not out my teeth in cause I was rushing... If you do not handle tgis woman I will be getting a lawyer... You cannot treat people like tgis and her lying about having to have a texas st id is gonna win me thw case ive already consulted with an attorney and he ia chomping at the bit to get the case going discrimination is against the law... Be it for my teeth or my id its crap... And furthermore I dont want tge job anymore... But I want her job... Shes nasty... Mean... And racist maybe not because of skin color but there are different types of racism... My phone number is [protected] I need to hear back from you as to how your gonna fix thia situation or I will be telling my lawyer to go ahead
Candice hall
[protected]@gmail.com these eventa took place the wewk of the 29 of november 2018

11/26/2018
Store Number #7269

Went through drive through and cashier refused to give me back my debit card transaction amount was for 10.74. After I called to speak with the Manager to get my debit card back the Asst. Manager Alandria kept telling me that my card was not there I asked her to check the lady in the drive-thru window maybe she put it in her pocket she kept saying "hold on" and then started speaking in Spanish and giggling. I requested that she speak English so that I could understand what she was saying she replied "No" she gave me several different names of the store manager Claudia, Kasey, Keisha after I threatened to contact the local Waukegan police dept. she finally said your card is "here and i'll put it in the safe" she refused to give me a number to contact cooperate she kept saying "we are Tom's anyway" so you can call cooperate all you want. I then disconnected the call.

The New Fort Mohave Az. Burger King has serious problems with both quality control and service. It's a crap shoot to get quality good tasting food we generally get at other Burger king locations. The food is over cooked, greasy, foul tasting half the time at this location. The last time we went we waited over ten minutes for the car in front to move from the service counter. Why they did not have them move to a parking spot to await their order is beyond me. We give up on you unless we hear your quality has improved but this manager and owner get one large "F" for promoting your image.

Thank You,
Nelson Evans

11/20/18 I went to the drive through, she asked for my order and I couldn't hear her 2 times repeatedly, the Mexican Music was so loud I couldn't hear her nor could she hear me, she said I had to speak louder! are you serious? a customer sitting on the curb heard the music and he said now that's funny. This is a Burger king Restaurant, Not a Mexican hamburger joint. I asked her directly please turn down that music and take my order please, her English is so broken, no apology, no courtesy what so ever, and she had the most disrespectful attitude towards me as if I was an inconvenience. she took the order from another customer behind me, and made me wait, instead of finishing my order! Its a nightmare going to that location every time I go there, 1 of your employee share with me how bad management is there, irresponsible, speak Spanish behind customers behind their backs, So I get a call from a Mexican supervisor there? Orlando? seriously? do you honestly think he will do something about this issue? I am Spaniard and this is unacceptable and I am so ashamed to see this behavior, how embarrassing to your company, yes of course equal opportunity, but please speak the language, I only go there because my patient wanted burger king. If your going to hire anyone, Please have them speak English! Thank you Maria Medina

The person in drive thru was rude she was a mgr she told me to be quite and listen to her my whole order was not right drinks half full no ranch dressing was treated like dirt was told that the store mgr would be there the following day and when i got home with the food it still was not correct and i believe i was overcharged employess were rolling their eyes i will never eat at this particular burger king ever again they should really do some firing not even one employee had a name tag on

11/18/18 approx 8pm

finger nails of person waiting on us, filthy dirty,
The other had his pants down around his knees, ordered two whoppers, it took forever, decided to avoid food poisoning, asked for a refund, which the manager reluctantly. It wasn't busy, and the other people waiting were as upset as we were.

Never mind the bad attitudes and the slow service. You can not have people working for you with dirty hands. I mean come on their handling food.

Sorry to complain, but place was disgusting, we went next door to Taco Bell, which was clean and the people were nice

My gf went to Burger King in South Holland Illinois she went thru the drive thru where she paid for her food she sat there and waited for change and food but was only greeted by two cop cars telling her that she gave them fake money but it was giving to her by a previous store she had just got things fromwe have gotten that person fired but something need to b done about South Holland policy it's not right to just call the cops on someone y'all didn't know anything about her she could've been mentally or unstable or sum and could've put lives in jeopardy you guys are supper wrong