Burger King
Reviews and Complaints

Very upset. Usually only have the oppertunity to get Burger King breakfast once in a blue moon, went half an hour out of my way to get food for my family at the Kenton, Ohio location, got back home and all 4 sandwhiches were completely squashed, made all wonky where the buns were so poorly stacked most of the cheese was stuck to the wrapper, one was supposed to have all 3 meats and only had ham, then all 3 orders of hashbrowns were shoved at the bottom and smashed, most weren't even in the cardboard cartons, even the straws were shoved in the bag and bent! Over $20 worth of food and it looks like someone sat on everything before putting it in the bag. I've never been so disappointed and will never return to that location. The only thing I wasn't disappointed in was the orange juice but it was already prepackaged and hard to screw up.

Went through the drive thru Today. Forgot to order a drink so I told them at the window I needed to add a drink. They refused to add a drink said it was company policy and they wasn't allowed to add anything at the window. I asked to speak with the manager and he didn't respond and there was only one customer queue behind me.
I requested but he refused with attitude as he is d CEO /MD of d company. Don't need any action against him but he should be pointable or valid answer about d service.

Went through the drive thru yesterday afternoon. Forgot to order a drink so I told them at the window I needed to add a drink. They refused to add a drink said it was company policy and they wasn't allowed to add anything at the window. I asked to speak with the manager and she would not talk to me she just kept laughing.Her name was Laura I believe. I have worked in fast food for many yrs and has never heard such a thing. I was very dissatisfied and will not be back to that one...

Just drove through the Burger King at Crismon and Southern in Mesa. It's 6 p.m. on Sunday night. Ordered two Whoppers extra onion extra pickle no cheese add mustard. I got to standard Whoppers with cheese no mustard. Drove back to the store had them remake them and the second time I've gotten no mustard and no extra onions or pickle. Not going back.

So my boyfriend went to bk today bc we got coupons in the mail for the family plan which come with two whopper meals and two cheeseburgers meal so we got that deal and an extra medium fries and once my boyfriend got home I noticed the food was not all there so I call to tell them I spoke with a Tammy who said just come back later and tell them and they will fix it well I just lefted there and has never had more ruder service no one know anything about my order then tells me come back when Tammy is working then can't even give me Tammy hours to know when to come back I do not appreciate the way I was treated when I was not the one who forgot my food will definitely not be returning here

Burger king #7611, store id# 4GSBKG03. While traveling this holiday weekend. I stopped here and ordered 2 meals and an order of chix fries and a addition drink. The cashier seemed to be in a rush and I couldn't understand why because it was not busy. I had a feeling order wasn't correct. I asked her for a receipt and she seemed annoyed by my request. Well sure enough I was over charge for an additional drink and the kid meal had no dessert or milk as advertised. I surely won't be stopping there on my way back home!

I came to the burger king located at 3 Weston Rd, Weston Fl 33326. The manager's behavior, Alejandro Perez (the name they gave me) was unacceptable. When he went to take my order he was unwelcoming. He didn't say hello and when i asked about the 2 for 6 deal and he didn't take the time to explain it to me when i asked for help. When i got my order, everything was incomplete and i had asked about it and they all just looked at each other not helping me. There was ONE employee who was decent enough to take care of my messed up order while the manager left and hid. A customer that was next to me had told me that he had seen the manager hide and he was hearing everything i said. After that i had asked about the drinks i was missing and the sauces as well. The employees weren't being productive or useful.

After being delayed at the airport and missing food, then and driving for two hours, I saw the lights of the Mount Cobb King were on and was pleasantly surprised. I pulled into the drive through and was looking over the menu for about 30 or 40 seconds when a woman's voice came on to inform me that they were closed. I said Oh, but asked why the lights hadn't been turned off. She then said she just hadn't gotten to turn them off and was sorry but they were now closed. Again I said Ok, but for future reference, asked what time they were close see. When she said "midnight" I glanced over at my cell phone which then read 11:57. Since we had been talking at least 30 seconds that meant that I had been there around 11:56 when she first informed me that they were closed When I insisted it was not yet midnight she lied and said that it was midnight. I then had to pull forward and wait about 4 minutes while she served the car in front of me. I called out to the car I front to ask what time they had and the employee yelled back that it was 12:01 - when my phone - which gets its feed from a satellite read 11:58. She then said " she was NOT sorry, and to have a great night". When I said that they could close whenever they want, but it was simply not true that they were open till midnight, she finally said " I close when Burger King tells me to." When I asked for the corporate number she pointed to a sign with tiny writing. When I opened my door to try to read it she said that was not allowed. When I got back inasked again for the number she gave me an old receipt with a website. When I closed my door and tried to find a phone number on the receipt she said I was loitering and that she would call the cops. I asked again for the phone number and she slammed the widow and walked away.

I have seen this behavior several times before when people were trying to order breakfast five minutes before the deadline. It is extremely dishonest to set your clocks for an inaccurate time just to keep from having to serve potential clients who rightfully believe that they have made it to a restaurant during its business hours. It is simply not right

The lady Marsaiol don't know if she was the manger and she gave us a wrong number to make a complaint.. We came inside to make order and the two men in front of us prefer the whopper meal and when we tried to order sausage and biscuit she said they only have one and it would take 15 mins to cook so I said never mind and order two cheese burgers and she was very very very rude when she said they don't serve lunch just breakfast but they people before us got burgers and on top of that she gave us wrong number to complain.. I will never order from there again.. bad serves and rude management. She didn't don't to serve us
.
.

i purchased three orders of the 1.69 spicy nuggets, abd o should have realized that as as i gave the guy my money, the other employee handed me my nuggets, now im no genius. but 30 nuggets cant be ready in 2 seconds unless they were old, which gets me to my next point, the nuggets were burned and atleast 2 hrs old this food could kill someone so if you are going to advertise fresh white meat nuggets why give customers old dry burned up nuggets.

Whoppers where sloppy and burnt. Bread smelled like a old fire. Nuggets over cooked and hard. Had to wait in lone for over 15 min. And got my drinks and waited 10 min. For the sandwiches. Then had to drive back and had to be rude to get my order right. This is the third time i have had my order messed up... But i keep giving this place a chance that thing will get better.

I went to 7430 rockville rd. Store number 825. I was getting my drinks ready while waiting for my order. I saw the manager on duty sitting in the dining room talking while the employees worked. When she was talking to an employee she was downgrading them. She made them do everything and being mean about it. I also noticed that she treats certain people right. She is being mean to the caucasian people but is nice to the african americans. I found her to be very racist. This needs to be fixed or I report to the better business bureau.

Went through the drive thru sat for 15 min to order no body came to the intercom the whole time i was waiting, I even said hello to get help but nothing. came around to the window so I can finally order my food the food was old and the hash brown were hard worst service ever. Just matter of time till there close down like the other store in are town

I would love to get Burger King breakfast before I start my shift at either 7am or 8am. I check the hours every time and it says it's 6am open but every single time I go to the Absecon, New Jersey one and Galloway New Jersey one they aren't open yet and I sit in the drive through for a good 10 minutes.

Very disappointed

My email is [protected]@comcast.net

I would love to have Burger King breakfast over McDonald's.

The burger king in plattsburgh new york on upper cornelia street has a problem with store manager and district manager, store manager has six managers but wont promote any to assistant, brand new built store and she flunks rev inspection, then trys to hide hiring minor without work card, not allowed to train but district manager thinks its cute that she still training, lets unathorized crew to touch safe, never saw a woman in her late fortys try to cause trouble among her crew, acts worse than the teenagers

Have a bad experience in store, go onto website to contact burger king. They give you a phone # and a web form.

The phone # leads to a mostly automated hotline. The only options that'll get you to an operator is to report something (i.e. food poisoning, unethical conduct, fights, etc). If you take the option to submit customer feedback or even just talk to someone about an experience, you are forwarded to the web form. If you happen to get an agent to speak to you, they will interrupt you to direct you to the web form when the find out you're filing a complaint.

When you go to the web form, there are literally ONLY 3 fields to fill in. The first 2 are to designate what type of feedback you are submitting, and then to be more specific. The last one is a 1000 character input form for you to submit your feedback. After that, there's a submit button that even when submitting an blank form, will thank you for your feedback and claim it has been received successfully.

Anyone with a bit of thought can tell this is a pointless form. There is NO identifying information at all. Not who are you, how can I contact you (phone/email), which BK did you visit, when was it, what did you order, what happened, nothing! The entire company's customer complaint department revolves around a a web form that admittedly doesn't send any information anywhere when submitted. They don't want to hear about what happened and they don't have any intention to ever pretend they care.

Every time I am in Ozark Mo I get a whopper meal. We don't have a Burger King in Nixa. Each time the hamburger bread is too dry, not tasted or soggy. I spent 8.00 and all I really ate were the fries. I work hard for my money cleaning houses on the side and I am a dental assistant during the week. I feel your restaurant in Ozark need more training on how to make food. The Burger King in Springfield does well. I hope I can at least be compensated for a free whopper meal at Springfield store.

5721 N.W. 7 Street, Miami, Florida 33126

In my most recent visits to this location there have been various issues, I will only list a few here. 1) potato products overcooked or burnt, this has been happening consistently for 4 months; 2) no receipt provided; and 3) at 6:48 a.m. this morning, I went through the drive through only to be told that they are not serving because everyone just arrived. The drive through opens at 5:30 a.m.

This location is literally 1/8 of a mile up the street from Burger King Headquarters. Where is the oversight? If the location that is closest to the headquarters is slacking, what does that say?

As a general rule, I prefer Burger King burgers over other fast food burger venues; however my experience at this Burger King was the worse fast food dining experience I have ever come across.
I stopped at the Burger King located at:

2200 Otis Drive
Alameda, CA

Approximately 6:00pm, Wed, May 23, 2018.

The following experience led to this complaint...

1. I waited approximately 32 minutes from the time I ordered to getting my meal.

2. The store staff (total of 4 people) were visibly disorganized, overwhelmed and mismanaged. After getting behind on fulfilling orders, the manager locked one of the entrance doors, however not the second connecting door. He had stated that the store was closed (didn't want additional customers coming in, however no sign was posted, or no customers were informed. This was several minutes after I had placed my order and observed the staff disorganization. There were several new customers that came in (approximately 12-15). The manager eventually put a "wet floor" cone in front of the other door, to not allow new customers to enter. I did not see any vehicles go through the drive through orders, assumed this was closed off as well.

3. This occurred right after 6pm, which I would consider to be prime/peak meal time with more customers. The staff was not prepared to handle to volume of customer orders after this time.

4. The food was not prepared timely and my sandwiches and french fries were not fresh, or wrapped properly. As mentioned above, it took approximately half an hour for them to make up my order.

5. I was standing near the front counter across from the french fries station, waiting for my order. During the waiting period, one staff member had emptied a french fries basket into the warming dispenser and seasoned the fries. There were only 2 orders filled from those fries. Another staff member emptied another cooked basket of french fries, but did not season the fries. 3 additional orders were taken from those fries; and when I mentioned to the staff member that the fries were not seasoned, he told me they were. I informed him that I had been standing there for 25 minutes and observed that previous fries were not seasoned. He said, okay and turned away (never did season the fries as well). The result was that the french fries I received with my order were not seasoned and very over-cooked.

6. The staff did not observe and practice proper food safety and food handling sanitation measures as well. The manager went over and locked one door, moved a "wet floor" standing post in front of a door, handled food containers and placed food directly to be prepared (chicken, meat, produce); all while wearing the same sanitation gloves.

At no time was the staff rude to any customers, however this may be more of a factor that complaining customers (what I observed) were rather patient and polite, and/or simply left after waiting over 20 minutes to order; allowing for several lost business.

Unfortunately, I do not plan on going to this particular Burger King store again.

Matthew Hada
[protected]@gmail.com

The burger king in port orange Florida corner of Nova Rd and Dunlawton. The food is served very fast in the drive-thru because the order is never correct or its do food and it is ALWAYS cold. I have stopped getting food from there because of this. It use to be my morning stop on my way to work each day. I would check the sandwiches at the end of the drive-thru they were cold I didn't have time to get it fixed. I would microwave them at work. I decided to try the new sourdough bread chicken club omg it was cold the bread was not toasted was soggy no bacon. Wilted lettuce it was probably the worse sandwich ever. I'm sure it's a delicious sandwich at a burger king that cares. I don't know if this will go anywhere but I'm sure it can't hurt to have a look. I use to love my ham and cheese breakfast sandwich but not willing to try again.