Burger King
Reviews and Complaints

I purchased two chicken sandwiches and one was raw. I have pictures of it and I ate half and noticed it was raw. When I noticed I was going to call them and it was after hours. This is the second time I have had issues with this location. I am not happy at all with what happen. I hope to have this taken care of without any issues. And this will be the last time I eat at any Burger King. If I end up becoming ill you will hear from me again

I Ordered a Bacon King No Mayo, I buy this Specific Burger for my Son as he is Deathyly Allergic to Onions, and the Bacon King Doesn't come with them, tonight the Burger I was given was NOT a Bacon King and had a huge Slice of Onion on it, I returned to the Store I purchased it and the Manager did have the Sandwich remade, and gave me a refund, But the Cashier that had taken the order had made comments that people are only complaining to get free food, I told the Manager that I just wanted the Burger I ordered, and to make sure there was No Onions or Mayo on it, The Manager chose to refund the money, and I Complained for the Fact My Son is like I said Deathly allergic, I would have had to rush him to the Hospital because of it, I stopped doing bussiness at the E72nd & Portland Ave Location for this very Reason, they insist on putting onions on the Bacon King.

I visited the Burger King (5425) on 5/19/18 and asked for food dropped fresh. The cook in the back as the rude fry girl with long nails and red finger nail polish was working with fries with no gloves on and continued to cough over food without covering her mouth. She rolled her eyes and walked off to the kitchen I saw the cook take a spicy chicken patty from the holding draw so I asked to drop it fresh then another rude cook peeked his head around the corner another very nice girl asked him to drop a fresh spicy chicken patty for me and his words to her was "I will think about it". And this is the same cook that a week prior to this visit I asked for 20 piece spicy nuggets he didn't want to drop more for me and when he did he purposely burned the nuggets. The manager is not a good representation of the company she was a heavy set lady with short blond hair I heard the only nice employee in the building tell her that I asked for a manager and she took her precious time getting to the front of the store no apology or nothing then after waiting another 10 mins for my food to cook again they still cooked the wrong food so I asked for a refund and left. I will never return to this burger king again. I heard employees say things like they were working off the clock and another say she want taking a customer order because she was getting off so the customer behind me wait 10 minutes before the rude employee with the long red nails took his order after she told the only nice employee that she wasn't taking nobody order. The guy with dreadlocks should be fired because he is really gonna get the company a big lawsuit with no care or concern for the brand.

Went to the stevensville MI location today and had the worst experience with the manager. As I was ordering my food he had the nerve to stick his hand up in my face and tell me hold on. I understand if he needed a minute but he did not have to stick his nasty palm 1 inch away from my nose. I will possibly go back to that location bit if I do see him working the front counter I will walk right back out. This is not the first time he's either been rude to me or to another customer.

I went to Burger King in Forest, Va on Saturday the 19th of May and received cold, nasty food. When I returned to the store I could see if group of kids in the back just standing around talkin and not working while multiple people were waiting on food. Also a lot of the kids had ear phones in and seemed to have an attitude towards customers. I had to wait 15 to receive my food.

This was my last and final time. We love Burger King but it seems like the one in Livingston, TX #3655 can't get it right. My Texas Whopper had A full hand of Jalapenos and just drowning in mustard. The Bacon King we asked to add lettuce and onions. Got 1 tiny onion and 2 tiny pieces of lettuce. Fries asked for fresh we got fresh mixed with old cold fries. Don't know why I'm wasting my time, didn't get a response then. I only complain if it is warranted. Guess we will only get Burger King when out of town.

Im writing about the Burger King located in Aberdeen, NC. I really like Burger King but I try to avoid this location at all costs. Of course it is my local location. Everytime I order from this restaurant the food is not fresh and the order is never ever correct. We just orders a spicy chicken sandwich. A chicken sandwich with cheese, bacon and no mayo and a whopper. The spicy chicken was regular chicken. The chicken with bacon and cheese and no mayo had no bacon and cheese and had mayo and the whopper had been sitting around for who knows how long. 3 large onion rings were also old. And this was at 3 in the afternoon. This is very typical of this restaurant. I have no interest in going back here. Now that McDonalds has a fresh quarter pounder this will be my lunch of choice from now on. My wife never agrees to go to burger king with my because it is always lousy and I talked her into it today and once again. Lousy. This location doesnt have any business as it is. You would think they would try to keep the customers they have.
Chat Conversation End
Type a message...

I ordered breakfast from the drive thru this morning and while driving to work my wife took a bite of one of the tater tots/hash brown pieces and she saw a small bug on it. Luckily she did not bite into it. She almost vomited and we both immediately stopped eating. We both felt nauseous. This was such a horrible experience that I will never give my business to Burger King again!

I came into the store to order as I was walking up to the counter I seen and heard the female manager screaming and cussing at the male manager I am very outraged that this company has management treating fellows crew members the way she treated the male manager I am very disgusted he was treated the way he was he asked her to not disrespect him the way she did and she continued to dog him and disrespect him he approached me at the counter and apologized to me for the the way she acted in front of me he was very polite unlike her this company really needs to look hard into this female manager disciplinary action should be taken against her after observing this I will not return to this store again I will take my business to a different burger King

Suppose to be open @6am. Sat in drive thru for 5 min and no one a answered, no one at the window, door still locked at 6:20. 3 other customers came and went. It's like this every morning. Only started recently, under new management. I used to be a regular, not anymore. I'm tired of not get breakfast.
Location is 137th St. and Metcalf ave. Overland Park, Kansas.

I have visited the Burger King on Knapp st and gerritsen ave where I have been denied food and told it was closed when I walk in and the employee that works the overnight has literally just served officers of the law and a security guard and told me he was closed, this has happened mulitple times and I am very highly upset to where I was thinking about taking legal action against the company this is descrimination and I'm really annoyed and upset with how the employees treat me. The address is 2228 Gerritsen Ave.

We went through the drive thru at burger king in ashland wi and ordered 2 bacon king sandwiches only. At the window they made us wait 4mins even tho we were only ones in drive thru and only 2 customers inside. Then we finally got our sandwiches they did not give us our receipt when paid for our burgers. Naturally we made sure there was 2 sandwiches in bag then pulled out. Driving down road I opened my sandwich and our bacon king burgers only had 2 half slices of bacon on each burger. I thought the reason they were called bacon king was to have 8 slices of bacon on them. So we went back to burger king to complain then worst customer service ever! They didn't care for anything that we had to say because we didn't have our receipt. We were just there like 5mins ago. That was the worst experience we have had at any drive thru fast food place. We will not ever be going back plus will be telling our friends and family also not to go there.

I order the 3.79 deal with the 2 cheeseburgers, fries, and a drink. I asked for no mustard or pickles. They put it on the burgers. I went back inside and asked if they would make new ones because they messed it up. The cook that was working said I didn't ask for no mustard or pickles. He then keept making disrespectful remarks. Taking his time. I had to tell him multiple times what I didn't want on the burgers. I told him he needed to hurry up because I had kids in the car. I had been waiting a good 5 to 10 minutes on him fixing my burgers. Then he said I don't care about you and being disrespectful to me.

My husband and I have stopped going to our local Burger King due to dirty eating conditions; dirty tables, dirty floor, dirty drink area, etc. Why is this allowed when all the staff is either standing around talking or doing nothing when business is slow? Every time we went in we had to ask someone to clean off a table or booth so that we could sit and eat . This should not be, especially when it is a slow time and someone should be out cleaning up things! We have noticed this is in various BK's...is this their format? We have only been in ONE BK that is above standards (it is always clean, always! and the staff is always friendly and cheerful, and that is the one in the Galleria area in Johnstown, Pa.) Otherwise, all the rest have been dirty and staff is unpleasant and decor is dull and boring...maybe they don't really want to work there? I really think BK needs to check their restaurants and do spot unannounced visits to see how things are really being handled! So far the two dirtiest BK's are the one on Scalp Ave., Johnstown, PA and the one on 300 W. Plank Rd. Altoona, Pa.

Hello my name is Ravin Lancaster, on 5/15/2018 at 9:30pm I went in store to order $3.79 king's deal meal. After waiting 7 minutes i question the bagger to ask when will my food will be ready and she continued to say it was coming. After I seen other customers after get their meal i decided to ask for a manager. The manage act if nothing was wrong. He said I'm sorry what do you want me to do i ask what can you do because Ive been waiting her for over 10 minutes. He finally made me a shake which i had request but as i was almost out the door proceeded to talk about where i work which is Walmart and say hey I wait there in line which is 30 minute i was i very shock because i work in customers and that not how you treat your customers. I ordered at 9:30 I didn't leave until 10 o'clock at that location had some one waiting for me in the car this was a very unpleasant visit. My phone number is [protected] I would like a refund of coupons would be okay because i love eating here.

I have stopped at the BK (2800 Hylan Blvd) approximately 6 times in the last year or so on my way home from work. I usually want some French fries and a milk shake. Every single time I was told that their milkshake machine was broken or out of order or they didn't have one. I can only assume at this point that they don't plan on getting it fixed. Just wanted to report it as I have now been going to McDonalds instead and you have lost a customer because of this store.

I went to Burger King on 5/11/2018 and bought two whoppers for $6 (which is an amazing deal). I simply said may I have the 2 for $6 whoppers with extra pickles, simple enough right? Wrong. I waited until I got home which is no more than 2 minutes away to eat them. For beginners, the food was cold. Okay I understand if you don't eat it right then and there it has the potential to get cold so ill take the blame for that. However, when I opened the burgers I was in shock as not only were there not extra pickles but there was hardly anything on my burgers. Sure, go back to the location and complain right? wrong, I handed the woman at the window who didn't care to say a word to me but the total... $6 and $.53 cents and she says, "ten cents." Not please, not a thank you after I said have a great day, nothing. So I figured id write to you in hopes that this matter can be solved.

Thank you.

I have images on my phone and will gladly send them via email as I don't not have my phone handy at the moment.

I received a burnt sourdough breakfast sandwich completely ruining my sandwich and I had also been asked to pull up to a window that was frosted and after I received my food I had to back up to the first window to ask for ketchup. Not a good experience at all and when I went to fill out the survey on BKs site I was told they werent accepting feedback.

My fiancé and I went to the Burger King located on samoset st in Plymouth, Ma. As soon as we got to the counter the cashier decided to go on break. Another was roaming around the store careless to knowledge us there. Explicit music was playing which we found unprofessional. The drink machine was sticky and covered in syrup. Trash was everywhere. The place was filthy and it looked like it wasn't cleaned in weeks. To add to the unpleasant experience my fiancé's chicken sandwich was raw. This has been a consistent issue with this location. We have never had a good experience with this location. Something needs to change IMMEDIATELY or it must be shut down. This is a serious health issue and it must be addressed.

The BK near my house (14504 Memorial Dr, Houston, TX 77079) has had repeated and consistent problems with customer service AND food quality for years. I'm so tired of having to drive to BK locations further away just to avoid this one! No one seems to take my complaints seriously. If you don't believe me, send secret shoppers and see for yourself. I've even witnessed other customers besides myself being mistreated, and when I buy food for friends or family the orders are often wrong, food cold, and the fries... the fries are ALWAYS old. They even refried stale fries once when I complained! It's ridiculous. Please do something about this location!