Burger King
Reviews and Complaints

in 20+ years of frequenting this store located in Astoria, Oregon I can say I got a Bacon King Burger that looked and tasted like it had been under a warming oven for at least 2 days.. Was the worse food I ever got there.. Now I am questioning if I ever want to go back for my favorite Whopper ever again.. could not post on the mybkexperience because apparently they do not maintain the machines so there was no store number or complete survey code..

Yesterday, at the Joyce Kilmer Burger King on the New Jersey Turnpike - I stopped to buy take-out meals with my two children. I approached the counter and asked for three complete meals (sandwich/ fries/drink). For myself I ordered the veggie burger meal combo with two veggie burger patties. The employee could not understand, and I had to repeat my order several times. While I was waiting, I asked her if juice was an option included in the price of the meal combo. Again I had to say this several times. She said that she had to ask the manager. She returned and confirmed that juice was available as a drink included with the price of the meal. We got our juice where she told us to pick it up, in the refrigerator unit. When she brought out the food, there were three sandwiches and one order of fries on a tray. I asked her if we could please have the fries for the other two sandwiches and she asked me which size. I asked for medium. She brought out the two medium fries. We put the food and the juices into bags ourselves and went to the cash register. The employee at the cash register had great difficulty understanding what I was saying when I described what we were buying. She questioned the juices, and I told her that the other employee had asked the manager, who had confirmed that they were included. Whenever I said "manager, " she immediately said "You want to see a manager?" A long the line of customers was building up. The employee called another employee over to help. That employee did not speak or understand English well either. She did finally say that none of what we were buying was a combo meal, and everything would be charged separately. It was too late to re-order, and the line was getting longer and longer with customers. She told me that we owed $92 for our three meals. When I questioned the amount, she laughed and said that she meant $29.

My veggie burger had only one patty, and the bacon on my daughter's burger was raw. The food tasted terrible.

I used to have a good impression of Burger King. Now I will read the customer reviews very carefully.

Everytime I go inside they always tell me the machine is broken how can this be this is why I barely come in anymore it's needs to be fixed and a people like me want our milkshake if a person wants a shake then they should get what they want I rather go to McDonald's because they always have milkshake when you want them and there machine is always running good

I've went to the same Burger king three times and evey time they either try to charge me more when I have a coupon and forget to apply it or give me the wrong thing Or forget part of the order this is getting ridiculous I can forgive one time but three times! No! This was all at the Burger king in south Elgin store #6077

Today 1/7/18 I went which was the three time I order a bacon king meal they gave me a bacon king Jr I never said Jr didnt even know they had that and they forgot my value fries I asked I said no ice they gave me ice in my drink and it was very watery

On January 4, 2018 my daughter brought me lunch. She asked me what I wanted, I said surprise me. She walked in the door with Burger King from store #1688. She purchased two Crispy Chicken Sandwiches, a large fry and a large Icee. She gave me my sandwich and the first thing I noticed was that it was dark in color I thought it was burnt. She opened hers and it was the same way. Hungry we decided to overlook the dark color and attempt to eat it still. When I bit into it I didn't taste juicy chicken I tasted a tough rubber like grissle substance. We were still trying to eat it but it was awful. I let a friend taste it and he asked me what is this, he couldn't tell it was chicken. This is not what you describe on the television. Both dissatisfied we didn't want to throw them away and we couldn't take them back to the store, a friend had taken her to get the food. We gave them to our dogs. The fries and Icee were fine. Please look into this matter.

Hello,
My wife and I are long term fans of Burger King. However we have
begun to find that the quality of
the food available these days at
our local restaurants does not
come close to the advertised
quality. The patties are thinner,
the lettuce is typically chopped
and not full leaves, the tomatoe
slices are small and the preparation
is haphazard and uncaring. We
would love to see a change but
are not hopeful, mainly because
any negative comment offered
to managers of the restaurants
are not favorably received and
there is a reluctance to admit
that the food is not prepared
as advertised.
If there needs to be a price increase
to provide what is advertised, we
believe this would be better than
continually receiving sub par food
and would find it to be the best
solution.
Thank you and we hope this observation has a positive result.
Stephen and Lisa Haines

I worked all night and decided to stop at BK this morning 01/03/2018 on my way home to grab the 2 for 4 deal. I ordered 2 sausage egg and cheese croissants and small coke. Driving home, it was still dark and so I couldn't see my food that well. I took a few bites of my first sandwich and noticed it tasted weird. I put that sandwich back in the bag and began to eat the second sandwich. I noticed the same taste on that sandwich. I put that one back in the bag also. When I got home, I looked at them in the light and can see that instead of sausage patties, I had hamburger patties on both sandwiches. What is so bad is that I know BK isn't cooking hamburgers at 7am so I can assume they must have been cooked the day before. I can also assume that BK doesn't save hamburger patties to be used the next day and so I feel like these patties probably sat out of refridgeration from the day before. I wish that I could put into words how DISGUSTING this makes me feel knowing that I ate part of these sandwiches. I called the BK in Oxford NC to talk to the manager, but whoever answered the phone must have thought it was funny when I asked to speak to the store manager and was laughing when she said, "There is no store manager here today" and so sending you this complaint is my next step. I also searched my bag for a receipt, but did not receive one. I am going to attach a photo I took of my sandwich. I hope you will look into this. I can promise you that I will NEVER go back in a BK again as long as I live.

2350 W Atlantic Blvd, Pompano Beach, 33069

Understaffed, Unappreciated, Had the now regretted pleasure of working for this establishment for less than 5 wks. There are absolutely no managers, seeing as the 3 that are there constantly pull doubles and triples. The new GM Mr. Knight hasn't settled into his position for not even 2 wks and he's gotten into heated arguments and disputes with the very little staff that is left and already worked to the bone, not to mention even the managers who travel from other stores to lend a helping hand, no one likes the guy, or feels comftrable, People quit ever other day, which means you now have new hires training new hires,
Whether in a car accident with your kids, A twisted ankle, or running fever, don't bother to call out because you will be given the choice of facing termination or showing up to work, no excuse is well enough to call out even if it's an emergency it seems, All management cares for is receiving bonuses off the backs of the employees who already work themselves senseless, I'd recommend not working here, your best is still considered your worst. No incentives offered, No time & a half, or even a simple thank you, Breaks are given once every blue moon, be prepared to work somedays without a break or even a courtesy meal. I was talked to like crap by the GM and decided to quit, only to have him contact me a day later because they had no one to work, he apologized and I decided to return for only a week later the same issues to resurface. Even women who are 20-30+ years my senior are talked to like kids in front of everyone. BEWARE.

TO WHOM IT MAY CONCERN:
On December 26, 2017, I visited your store #2820 in Presque Isle for lunch. It was check # 101; Drawer #2; Sale # [protected].
First of all the appearance of the store is disgusting.
Secondly, the temperature in the store was cold, cold, cold. I could not eat inside without keeping my coat on and I still was cold. The food was also cold and always is cold. I asked for no salt fries and they called them no salt, but that was wrong.
The panels were off in the ceiling . Not only was what heat was in the building escaping through there, there was a draft blowing down from there. This was a very unpleasant lunch experience with a friend who experienced the same. I will NEVER go back there to eat. I overheard other customers complaining also. Your sales must be down in that store as there is very few people seen there opposed to your competition.
THE STORE NEEDS A COMPLETE MAKEOVER!

I just ordered 12/31/17 one BK Bacon king jr. in the drive thru and ordered it with no mayo and no barbecue sauce. just meat cheese and bacon ONLY. it is stated on my receipt and they STILL slopped it on my husbands burger none the less. I AM FURIOUS! this is the third time this location has done this to me and my husband and it is completely unacceptable. he is allergic to spices in these sauces and need to be hospitalized if ingested so obviously he cant just scrape it off. Desirable resolution for this event is coupons forfree foods or free things because if nothing happens out of this i will be contacting Burger King myself. We are TIRED of paying for food we cant EAT.

It would have been ok, but the customer service was not even present...i walked into the burger king on greenhaven and florin. Waited for a girl, i dont know how long to fill her soda. She asked for help at front counter multiple times, but two employees just said follow the instructions on the machine..that wasnt there. I just wanted some water even though i paid for whatever i wanted. I went to counter to ask for water, then got sickened by the response of"you have to use the machine provided ".. a stupid situation that could have been easy fixed with just a small amount of customer service. And no they were not busy, manager actually said why didnt get him (me) water from the drive thru machine? Thats when i walked out .

Hello, there is only one burger King close to my house and the customer service is horrible and the order is normally missing meals, which just happened again today December 30th 2017. An order was placed through the drive-thru and one order was in there, but the second was not, noticing after leaving BK, I turned around to go back and waited again, but just to be ignored by the employees, so I left with still having only 1 meal. Money was wasted and no one was happy... with one meal missing and the other stone cold. I have spent enough money at Bk, but half of the money was wasted due to missing food items and cold food that tastes horrible reheated. It this had only happened one time I would not be sending this, but this has been going on for the past 2 yrs at this location. The location address is 105 W. 61st ave. Merrillville, IN 46410. It would be nice if something could be done about all the headaches and aggravation this has caused. If someone could please send a response to me please e-mail me at [protected]@gmail.com

I went to Burger King #2051 on dec 24th 2017 at 3:23pm.
I ordered original chicken sandwich combo meal. I asked for chees and was charged for it. There was no cheese on it and the chicken was cold. Also ordered the bacon & cheese crispy chicken sandwich w/o tomatoes. There was no bacon and no cheese and had tomatoes on it. Wasn't warm either.
The 4 piece chicken finger were cold too. The fries were okay and sprite were good. The service didn't really seem to care about being there. I may not go back to this location.
I am pulling the info I have on the employee ticket that shows no tomato and add cheese one that comes on the food.
BK 2051
1545 E Buckeye Rd, phx, az 85034
Order 24
Drive thru
Sunday 24 2017
03:23pm
T=12L I=1 C=4399
I can not find the other reciept

Ordered: 2 whoppers with cheese, 1 whopper without cheese, small fry and diet coke, 2 large chicken fries and 1 large fry, 1 order flaming hot Mac n Cheetos
Went to burger king
Address: 4120 hwy 90, Pace, FL. 32571
Tel [protected], this number didn't work as effort was made via cell and landline
Got home and 1 order missing. Drove back, they took receipt, food given but cold

i previously worked at the burger king listed below before i went away for college i informed the manager that i will be leaving and she was fine with it, i recently applied to a different burger king, and when i spoke to the manager at new location he informed me that he spoke to my old manager who lied and said i was there for only a month and did not tell them why i left.

I was in Burger King #11440 and ordered a whopper and med fries. In a hurry, paid, took my bag, and left. On the road discovered I had 2 orders of fries. And that I had been charged for a meal plus the 2nd fry. Only wanted what I ordered. What a sloppy run store! Plus they stole money to give me what I didn't want/need. All that on top of an extra long wait to even get service.

I came through the drive thru this morning, and they didn't have any biscuits ready yet again, they never do, so I got upset and went in and said I'm sick of this crap you never have anything prepared I want the managers name and corporate number. She said I dont need this [censor] and walked away. I said you wouldn't need to put up with it if you did your job, every time we come in here there is either not the item in stock or its wrong. Ive had them be wrong 3 times in one order, I just walked out and let them keep my money that time, but after the manager walked away one of the other employees said god bless you with a big smile on her face. I told her I don't need that crap I don't believe in it, so all the other employees started heckling religious remarks. Like you need god, go to church, god bless you laughing. I will never go to burger king again, feel so offended, gonna check into a lawyer.

My son is 16. Just started at BK worked 4 days and was fired. He has yet to be paid. He was treated very unprofessional. Never had a job before and yes was slow. Of course he was slow first job. I myself don't believe a teenager should run a place of business if you can't treat people fairly. I'm not happy about this at all. When being interviewed why not say hey you will be timed to see how fast you are can you handle it. Whatever the case is I believe my son should have at least been trained properly and given a chance. 4 days isn't enough. Please help me understand this.

On Monday December 27th I went to Burger King to get a whopper went thru the drive thru told the woman only pickles onions and tomatoes she said ok went to the window she opened the window i said again only pickles onions and tomatoes she said yes went to pay her again i said only pickles onions and tomatoes again she said yes so i went on my way going to bingo got there opened my sandwich and guess what i found a ton of mayonnaise and ketchup[ I cant stand either one I was so pissed I could not eat it as it was covered i gave it away i t asked that women 3 times i was really pissed.

On 12/26/2017 we were returning home from visiting family for Christmas. On our way out we stopped at the Burger King in Louisburg NC. Drive threw coffee was weak. On road finishing coffee got mouth of solid grit. Check later and I hope the black filth was just coffee grounds. Too far to turn back. Highway robbery from this store in my opinion. Felt as if they poured out a cup in cleaning. No one should have to pay for this type of non service.