Burger King
Reviews and Complaints

My husband and I went to the Sixth Street Burger King in Wausau this afternoon and he ordered a bacon King Burger meal. Well the burger had one beef Patty, cheese, lettuce, tomato, onion, and mayo... This is not a bacon King Burger. There wasn't even bacon on it! We generally enjoy getting our food at Burger King but this store constantly messes up our order and this time it was just too much of a mistake to not mention anything. If this keeps up we probably will not get BK any longer.

I had mailed a copy of the complaint to Burger King but have not heard back. I am resubmitting my complaint electronically. The Burger King Manager Ms. Andria did not even have the proper paper work. I had slipped as soon as I entered burger king in Blaine, WA on 11 October 2017, at approximately 10.30am. The floor was extremely wet and slippery and the yellow sign was placed in a position where someone entering could not see it clearly as it was placed in a position far in front. As a result, as soon as I entered I slipped and hurt my hand, my iphone went flying on the floor cracking the glass cover. At this point, the manager say this as did the other staff but NO ONE came to even help me. When I went to tell the manager what happened, she started arguing with me and blaming me! It was totally disgusting and unbelievable! I went to the car and called my boyfriend in. He was appalled at what happened. At this point, Ms. Andria the manager, started arguing with us, telling us it was my fault for not seeing the yellow sign. This is a clear health and safety violation that requires further action. The staff were not only negligent in their safety duties towards customers, but also were arguing about it. Furthermore, she did not have a Client/Customer Incident Report. Instead, she gave us the wrong form "Employee Incident Report FA1" - which is atttached to this message. Ms. Andria has signed the document at the bottom. Burger King management staff has clearly been negligent in Health and Safety, and also poor attitude toward a customer. You may request and view the video camera footage. I am demanding compensation for the injury, and damage to my iphone glass cover. Thank you. My email is: com.[protected]@gmail.com or [protected]@gmail.com
Ms. Alina Bezugla

location #11109
6903 Okeechobee Blvd. West Palm Beach FL 33411
At the drive=thru this evening I tried to order an ice cream cone. I was told they were out of cones! Then I said "OK" put it in a cup. Then they said they were out of spoons! When I pulled up I asked if they were going out of business! They said it felt like that - that the manager was not ordering supplies properly. And that they were also out of cup carriers & 1 kind of cheese!

I really think someone should check this out and have a word with the manager

Ordered. Went to pay. They did not have enough ones for change. Please move up and we will give it to you. Went to the next window. Got the change and informed them the receipt was incorrect. It did not include the drink although I paid for it. I needed a receipt for petty cash. They asked me to move up and the manager would come out. Twenty minutes later I am still sitting there. Blew my horn. No one came. Went around to the window again. They said they were swamped would I move forward. I said I was not moving until I got a correct receipt. The manager finally comes and asked me to move up and she would come out. I said I wasn't moving. Finally, she storms off and comes back with the receipt. I said "Thank you" She storms off. Now it has been 35 minutes and my food is cold. Do you think I want to go back to Burger King? Burger King #1081, 716 Hardy Road, Vinton, VA 24179, 11/13/2017

Just giving feedback on my experience - no resolution needed. Counter help was very impatient - kept repeating herself to me - while carrying on conversation with fellow employee. Rude, to say the least.

November 10, 2017 1:40 pm Store 4GSFC005

I, like many other travelers, was just looking to get something to eat before proceeding on my journey. Spoiled the stop for me (and my grandchildren).

It took 4 orders for them to finally get my order right and then my food was cold. How hard is it to put together a crescent with ham and cheese, no egg. 1st order had sausage, 2nd/3rd had egg. Finally the 4th was my order but was cold. The blond in the back did nothing but complain and argue with the worker out front. Every time the order was incorrect they would laugh about it. They gave me free hash browns, like that would make up for wasting my time. I had gone through the drive thru and was asked to wait out front for my order. After waiting 8 minutes and other cars going thru drive thru I finally went in and as soon as they saw me come in they rushed to put things together. So 4 orders later they got it right but cold. I am so frustrated with the lousy service and lousy food, I will never go to a Burger King again, at least not the one in Oregon City, Oregon. 11/13/2017 [protected]@gmail.com

I have went to my local BK for the past week or so everytime getting home or to my work to unwrap a hard rock burnt biscuit.. it's TERRIBLE even my dogs won't even eat it! Something needs to be done and condiments you ask for them and they never put in the bag or want to charge you for them.. ordered a JELLY biscuit and got just the rock hard biscuit with NO jelly...

I was very dissapointed when we arrived home with our food. We came to find both of our sandwiches we're completely wrong, they made us wait for the food which would have been fine if it wasn't cold. They also did not put anything in the bag along the lines of ketchup, napkins or syrup for the French toast sticks. They also did not provide us with a receipt.

Food was cold and terrible. The sausage burrito was sour everything was awful I wasted 12$. I don't even think they warmed the food felt like it came right out the fridge. Hash browns tasted like they were cooked yesterday and then warmed in the microwave. Very highly dissatisfied will never return to the one in warrenton va again. The cashier was super polite and friendly.

I went in on Novemeber 10, 2017 to Oder my food and the cashier did not order instead she walked out from behind the cash register and went into the lobby to clean the drink machine with many more customers standing behind me. I stood there waiting for at least 15 minutes before I got my order taken once my order was taken she told me they didn't have soda, large or medium cups and, bbq sauce. But she made me pay .25 for ranch dressing .

Hello on friday the 10th of november i entered the bk drive thru with my partner and son and ordered a bomb stunner meal and two bk chicken meals i was not very happy with the food as the two bk chickens were poorly put together. And the little things such as no cheese after paying the extra! Hardly any mayo and just basicly a mess to be honest . And ontop of that it took upto 15 to 20 minutes to recieve our food i m not really happy and its ashame as we love burger king.

I ordered the two for six Whopper deal x2. The Whoppers had regular hamburger buns which was first clue they were not made right. Only one had toppings and all the meat and French fries were cold. Burger King is my favorite it off at the choices I have here, but if they sold me did like this, not sure I want to go back. I tried to talk to the manager to see if they were going to make it right, but all I got was an apology... Was a waste of my time and money.

I have gone to the Burger Kings in our area on a regular basis, ho Weber, the one in the Eastover shopping center in Oxon Hill MD is always a problem. Three different times they have refused to make my whopper the way I want it contradictory to burger kings motto to have it your way. Barbeque sauce should not turn into a full blown argument or extra charges. One visit I asked for onion rings and barbeque sauce on my whopper. They proceeded to tell me the rodeo burger was discontinued and refused to add it to my whopper. The cashier told me i can complain if i want to but they not making no whopper into a rodeo burger its discontinued get over it. Another time I simply asked for a plain whopper with cheese and barbeque sauce and was told o can only get what comes on the whopper and they attempted to charge me for barbeque dipping sauces to put the barbeque sauce on myself before I told them no take that off. I told her any other location does it with no problem, she then told me, well not here. I had to put barbeque sauce on my whoppers when I got home. I went there a third time and with a different cashier attempted again to order the same thing. While she did not charge me extra, she placed the order with barbeque sauce on my whopper, however when I got my bag, my whopper had only cheese and the barbeque dipping by sauces were in my bag. She also charged me for a regular meal instead of a child's meal when he ordered chicken nuggets. My husband asked for an Oreo cheesecake slice but was given a new York cheese cake slice. Any other location I do not have these problems or arguments. I would appreciate something being done about this. There staff is rude and when they aren't being rude, they are simply not providing or ringing up the correct order.

Your BK Milford Ohio location is one of the worst fast food locations i have ever ate at
The burgers are always dry and terrible
Cold fries and the worst sweet tea hands down, a bunch of employees that dont have a clue as to what's going on. And in return i get a bag of bad food and a waste of time and money. I wont even start on the so-called management team. Bottom line as provider of so-called quality food you guys have to be better. Under temp food bad service long waits for simple orders...reason why no one there cares.

Poor response from a Burger King Gurgaon, India. I have made multiple complaints but no one is listening. My daughter's number has been put up on the website for Gurgaon, India, Burger King. The poor child is in tears as she has been getting calls since morning today. All kinds of men have been calling the poor child since morning today. She has an examination on monday and she has not been able to focus at all. She has been crying. I will go to the police now. I will hold Burger King responsible for any untoward incident. I have complained to the Customer Care 2 hours ago- no action. Disgusting!

On Friday, November 10, 2017 at 7:45pm, my husband and I stopped at the Burger King #5852 located at 332 S. Pleasantburg Dr Greenville SC 29607 for a bite to eat before we continue on our travels. We ordered 2 Chicken Sandwiches (Cordon Blue and Original Chicken) a small fry and a drink. Our order was placed at 7:57pm. The guy taking the order seemed to be new he didn't know what came on the sandwich or if it was crispy or grilled. We was like okay he is new. While waiting on our order, we noticed the kitchen staff seemed to also be all new as well. There was 1 couple a head of us than 4 more came in after us. We waited for over 30 minutes on our food. During this time the couple ahead of us got their food and left, the guy behind us was still waiting on his order and the other 3 people who came in after us had gotten their food and left. (Note I only saw 3 cars go thru the drive threw during the time we was waiting for our food.) 15 minutes into our waiting, the guy who took our order asked the kitchen if he could get our sandwiches, their reply was no. I kept watching the kitchen crew, about 10 minutes later I saw an older lady start making the Cordon Blue which she did not know how to make and had to look it up. It was like no one wanted to make our order or knew how to make it. After she made that sandwich she looked at our ticket, went into the freezer and brought out the chicken patty for the original chicken sandwich and placed it in the deep fryer. I do not know their process but when I worked for BK when an order came in, the kitchen staff looked at it right away and if there was not enough meat already made we went right then and started cooking it not wait 25 minutes after the order came in to look at the order then start cooking. My husband had not been watching the kitchen like I had, he told the guy taking the orders that if our order wasn't ready in 5 minutes he wanted our money back, he was told they could not do that with out a manger to which my husband replied then go get your manager. (Note we never got to speak to a manager.) The order finally came up about 10 minutes later, the cordon blue was at room temperature so was the fries and the original chicken was so hot I had to eat it on the go. The guy that was in line behind us still had not gotten his order and was able to get his money back. There was no kind of order among the staff, no one seemed to know what they was doing, it was like everyone was given an hour worth of training and left there to run it by their self. No one apologized for our wait or anything. We will not be back to this location after this experience.

I have always loved Burger King. The one by my job I usually like to go to every so often. I went through today 11/10/2017 about 2:30. I wish I would have looked at name tags because the person that took my order and money was fantastic. There was however a lady with longer black hair that came over. I briefly turned to get my drink holder in my car ready to accept the drinks coming through the window. I was not aware that this lady with long dark hair was trying to cram food at me. When I turned to the window she had this attitude and I was able to catch her throwing a clip board against the drive through window as she said under her breath..."I guess not!" I work retail, have worked in the food industry and the way she acted was rediculous. If your employees hate where they work so much...maybe be they should consider getting an education to get a better job? The other associate at the drive through? Kudos to her for not acting like a brat.
I will not be returning to this or any other location, and after I speak about the service to my fellow co workers and family, I'm pretty sure because of this one employee, you've lost the main money area that helps this one location.

This Burger King I'm every time I come there to have some type of an attitude they don't never say thank you . Need to learn how to train your people so they know how to communicate with the outside world. It's the same lady every time I go in there tall they always is a one has an attitude she looks at you with an attitude they should have to speak to you. It's sad

Went to burger king on covert avenue, ordered 2 whoppers with cheese 1 no ketchup, 2 10 piece chicken nuggets, 2 fries, well to my surprise when i returned home no WHOPPERS!Really so i called and no one answer the phone, mind you i started calling at 6:25 pm until 9:15 pm with still no answer, very unprofessional, i want my order replaced or my money back! Very unsatisfied customer. Betty tyler [protected]

My family and I ordered our meal. A customer who was also a friend or acquaintance ordered and began an exchange with another employee behind the counter. She used every profanity addressing the employee. A female employee whom I believe was in a managerial position did nothing. We immediately left and can assure would NOT return again. I'm not sure what procedure is but quite sure someone should have addressed the matter. The man employee simply asked her to step behind the counter.