Burger King
Reviews and Complaints

I went to burger last night in the drive through in Oceanside ny on long beach road around 8 pm and i had the worst service ive ever experienced. i ordered 2 grilled chicken club salads and the young girl at the drive through had told me to pull up away from the window to wait for my food. i pull up and notice 7-10 cars leave with there food in a fast manner while im still waiting for my salads. 15 minutes goes by and still no food. i go inside to ask what is taking so long and the girl i ordered my food with at the drive thru says "oh you didnt get your salads yet?" and looks surprised. I have not only felt completely forgotten about but embarassed as well. i finally get my 2 salads that ive been waiting for, for about 20 minutes now and get home to eat one and both of my salads grilled chicken was COMPLETLELY burnt and dry i didnt even eat it and threw it into the garbage. not only did i just waste money but i wasted my time when i could of taken my business elsewhere.

I work for the local Fire Department in the area and after Sunday morning training I decided to grab some BK breakfast before heading to the station. I went through the drive through of store #846 and ordered 2 croissants for $4, I specified that I would like a sausage egg and cheese and a bacon egg and cheese. I also ordered a large coffee and an order of hash browns. when I finally got to the window after a substantial wait I was given my items. I said thank you and drove away. Prior to leaving the parking lot I realized that I was holding a cup of cold coffee, coffee that was supposed to be hot (indicated by the fact that it was served in a styrofoam cup). I said "what the heck", I will just have an Iced coffee so I poured my coffee into my creamer (I had creamer with me in another cup) and found the bottom of my cup full of coffee grounds (not just a few, there were so many grounds in the bottom of the cup that only if I turned the cup on it's side could I see the bottom of the cup). I decided to go into the store for a replacement because the drive through was wrapping around the building at this point. When I stepped into the building I noticed a very prominent glass/plexiglass window (the kind that sits between you and the bank teller). There were several people in line waiting after standing there for about 3-4 minutes I went back to my car and retrieved the rest of my order because at this point I didn't want any of it. Back in the restaurant, I find a gentleman in the sitting area tidying up and request a manager (by the way they never came out, and the line is still not moving). The young lady working the drive through walked inside the building a few moments later, saw me standing there and asked with familiarity "is there something wrong with your order" I advised her that I had a problem with my coffee (and showed her) and advised that I would like a refund, she promptly took my food/drink and went into the door behind the glass/plexiglass window. I waited for her to return but she never did so I walked over to the glass and asked if anyone was processing my refund. Another young lady then asked for my debit card and brought back a receipt showing the refund. This would have been it but when the young lady opened the window the music that was loudly playing in the back was distasteful, vulgar, and profanity laced, and the same people were still waiting for their orders and some had not even had their orders taken. This is not something that potential customers should be subjected to. From start to finish, this was one of the worst experiences I have ever had.

Sept 2/2017 Store # 2751. Bacon double cheeseburger only mustard and pickles had no bacon. They made me a new burger this time no pickles. Please cut my burger in half. Sure no problem. didn't happen so back up to the counter. Asked if I wanted whipped cream on my strawberry shake. I said no thank you. Milk shake came with whipped cream. The only that they didn't screw up was the fries but of course by the time I got all the burgers sorted out the fries were cold. This was the worst experience I have ever had at a fast food restaurant. Sorry, sorry, sorry, sorry didn't cut it after the second one. Never going back. And it's true. Make a mistake and 10 people are told.

Really? And I get served the buffalo hot sauce which I can NOT eat! Took it back and I had to explain the difference! I watched them fix it and boy am I mad! Slapped it together microwaved it and served it to me! Wish I could include a pic!oh wait I can! Nasty! Batesville Ms store #9264! Get some proper help and where they aren't so rude! Looks bad!

My co-workers and myself frequent the burger King in danville, pa. The past couple of times they have messed up the order and since we are on our lunch break we cannot go back and get what is missing or trade what was given by mistake. We get charged for items and so not receive them. We will no longer be going there and will make sure no one else does also.

I have been going to BK for 40 years, as it is the only fast food place where I liked the food. In the last month, at both the BK in Redmond, Oregon and the one in the south end of Bend, Oregon, I have gotten fries that were very unlike any I have had before. They were crunchy instead of crispy and flavorless. In addition at the Bend location, I got tonic water instead of Sprite - no syrup was added. At both locations, workers failed to give me napkins twice and I have had to ask for fry sauce or ketchup, something I used to get automatically. Twice I asked for no pickles and the burgers had them anyway. This is a severe change from decades of good service and I am wondering what is going on. Although I disliked McDonald's food in the past, I have noticed it has improved, while BK has gone downhill.

I have been unhappy that there is no BK where I now live - near La Pine, Oregon, but am considering stopping my patronage. I will not order fries again, as they have changed beyond recognition.

Several weeks ago I finally complain about the drive thru at the location near my home was getting my order wrong all the time and I was too tired to check, I did not realize it until I got home 25 miles away usually I ate what ever they made a mistake with. This was life in a rural area. But the last time they really messed up and I was furious to the point that I was to drive back and let them have but I did not, I filed a complaint, and the next day I spoke with the area director and he sent me some coupons for replacements meals. I had not use the coupons because I keep forgetting them at home, well o finally decided to use them and the lady at the drive thru speaker box was giving me a hard time so when I reach the window, she look at me and said we do not honor these coupons, I said yes you do, they were given to me for the previous mistakes made at this location. So after going round and round I got fed up and left without my food.

Went to Burger King store 10753 at 9239 Gratiot Avenue Detroit Michigan 48213 I ordered 3 10 piece nuggets and a medium fry order number was 71 on my way to appointment when I finally check my bag they shorted me a nugget call back to the store on Tuesday September 12th at 5:27 was when I place my order I called back to the store 15 minutes later talk to the manager on duty she did not give me her name she said that I could come back and get it they forgot to put it in the bag and they would let the other employees know I told her I could not come back right then but I will be back later got back to the store at 9:30 talk to a different manager she was very rude and nasty she said that she didn't know nothing about it and in my name wasn't in the book she acted like I was there to get a free 10-piece nugget if I place an order and pay for it I expect to receive what I paid for it's the principle

Store #10798 at 2096 Mariner Blvd. Brooksville, FL 34609. Order #82 on 9/12/2017 drive thru.
We originally ordered a triple whopper large, whopper 2 for $6, two 10 piece nuggets, reg fries and onion rings, but they gave us everything except instead of the triple they have us a whopper with bacon. We went by drive thru and one of our cards declined so they told us to park so they can take the next cars. When we got the other card they made us go around again, which took another 15 minutes and so we did but the food was incorrect and cold and no sauce for the nuggets. We could've taken our business elsewhere but we went around twice to get food, never again.

I was in North Charleston SC over the week end due to the hurricane, I picked up some burgers from your store at 4820 Tanger Outlet BLVD on Saturday the 9th around 3PM. I was shocked by the service and food to the point that I had to complain for the very first time in my life. I have been in business most of my life and it was very obvious the workers at this location had no interest in serving the public and they conduct themselves like this on a regular bases. They could not focus on the customers in the store due to there private conversations and that of there friends. The gentleman in front of me left after he couldn't get a simple ice coffee with his order. My self as well as other customers waited for quite a while as the food was slowly brought out to the counter one item at a time. Everything brought out was cold and already cooked so I would of expected no delays. I had to wait for the servers finish up there conversation to get my chocolate shake in order to leave as well as taking care of other customers complaints. When I finally got my 2 shakes I informed the girl I ordered large shakes she said she didn't wont to get the large cups so she gave me a medium and only charged me for a medium. The bottom line is the food made myself and my wife sick, it was old and cold but my largest issue was the 4 girls who worked there and the treatment of the consumers trying to get something quick to eat. The customer that day did not get it there way.

Burger king: located on sampson, dr., westlake, la... Incident took place between 8:30 and 9:00 pm on 9/11/2017...I placed my order at the drive thru, waited for 30 minutes, got out of line and went inside to replace my order thinking it would be quicker, waited for five (5) minutes, finally an employee walked in front of me never acknowledged me, she went to the back, i waited for a few more minutes, never got waited on. Left, as i was leaving several other vehicles that were behind was also leaving.

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09/12/17, 9945 E. 350 highway, Raytown Mo. 64133 order # 599 2 for $4 croissants 1 large hash brown. bacon croissant had disgusting eggs. Seemed like they didn't mix them. Sausage croissant was better because half of it didn't have eggs! Hash browns had a burnt taste. I imagine old grease. The ONLY thing not terrible was the stripper like, fishnet undergarment the window employee was wearing! IF I hadn't had good BK, I would never try it again. I will NOT return to this one!
So I attempt to go to survey. BECAUSE of grease exposure, the store number is illegible, so I couldn't proceed...further aggravating me. Must I just never visit another BK? I only spent $6.72, but am getting $60.00 worth of aggravated! I would like my $ back and coupons for food at another BK because I will not return to this one.

I am a Soldier stationed at Fort Hood, Tx and am extremely upset when I noticed I was being ripped off. There are 2 BK locations on Fort Hood within a mile of each other. I had been going to one Burger King for quite some time and was paying $5.98 for a breakfast meal. The day in question I decided to use the other BK down the street and purchased the same meal I always do. I gave the drive thru employee $6.00 and she gave me .52 cents back. This might not seem as a large sum of money but over years of doing this and the 1000's of soldiers that have been through that BK it is probably within the million dollar mark Soldiers and their families have been getting ripped off.

587. I ordered a croissan'wich and had a coupon for buy one get one free i was charged $4.54 for one sandwich. The employee that was working a Hispanic or indian lady was on her cell phone and was speaking like i did something wrong by placing an order, i probably shouldn't have as this restaurant parking was empty
I really didn't think about it at the second.
I drove off and got on the road and began to open one of the sandwiches it crumbled all over as it was cold and seemed like the keep timer was up for it.
The second sandwich was pretty good like a bit fresher.

I tried to call the store over 10 times this morning and no one was answering.
Phone just rang and rang and would go to like a siren sound (like a fax)
I called this evening and was told that the lady was the manager and that to fix this issue I'd have to come back Thursday to talk to her. I have to talk to her because she over charged me? I have her the coupon and $5 bill got 46 cents back.

I'd like someone to fix these issues, i wouldn't mind paying $5 for a sandwich if the service was good

I went into the burger king at 801 N. Industrial 9/11 at 4:30pm. I went through the drive thru. Ordered. Proceeded to pay for my food and was told to pull to the front of the store and wait for my food. When I left I realized everything in my bag was cold. I am trying to figure out why we was waiting in the first place for 2 whopper Jr. 2 fries and 2 drinks when no one was in line in front or behind me. I had time to go inside and go to the restroom then come back to my car and waited more time. So I went back to the store and told them the food was cold. I recieved my 2 whoppers and fries again... STILL COLD! The cheese was not even melted on the burgers! Very poor customer service!

After a long flight decided to eat at Burger King. I thought because it was crowded the food would be hot and fresh. WRONG. It was the worst food every. The Burger were dried out and cold. The buns were hard and cold. The fries were greasy and cold. I don't know how they could serve such terrible food. We will never eat at Burger King again. We were reluctant to try it again after our last experience with Burger King but because we abhor airplane food, we thought we would try again.

My wife and myself visited a Burger King in Cameron Missouri in September of 2017. We had stopped by one in Paris Illinois two years ago and it was very bad. We thought we would try one more time because we were on vacation and it was worse .The food was cold and now when you order a cheeseburger they sprinkle shredded cheese on your sandwich. Do you think that cutting quality on your products is going to help your roi! I would never step foot in a Burger King again . I don't want any coupons or reimbursement I just want you to let you know how bad your food is . If you go back 25 years your burgers were awesome, we stopped at a Culver's in mt Zion il and ordered fish and burgers it was not only served to us at our table but it was red hot and the employee came back and asked if everything was okay and if we needed anything else! A lot better than the trash I threw out at Burger King 8.99 for a coke and straw!

Went to store #784 at around 7pm to pick up dinner for for two people for lunch break. I ordered 2( double whopper meals, large at the drive thru. I only received one. I couldn't go back due to short lunch break. I should have released only getting one soda but was in a rush. So I went hungry bc I gave the one meal to the other person. I'm not upset, just disappointed since I have a short lunch break.

On the 31st of August I went to one of your locations in East brunswick on Route 18 Northbound ( Burger King #177612), I asked for two number fives medium and a number three, so far so good, I got to the window, paid (transaction at 08/31 17:37), grabbed my food and took off, parked in the parking lot to check if everything was correct and to my surprise I had a number five and two unknown chicken menus, not the other five and three I had previously ordered. At this point I thought to myself, ok I'll get back in line and get this sorted out, no big deal, this stuff happens. So I got back in line, told them my order was wrong and made my way to the window. Now this is where everything started going sideways. They had the hardest time comprehending my situation and when I finally thought they had, the gentleman there asked me for my credit card so he could make it right (and here I thought I was getting my money back and a new order was going to get processed) and I gave it to him as he asked. Again, so far so good he finally understood the situation and we got charged ( Again ) for our 2 fives and 1 three (transaction at 08/31 17:48). We left there Happy with the correct food thinking everything had went well only to find out days later when I went on my mobile banking app that they charged us for the first meals that they got wrong, didn't return us the money for that order, and charged us once again for the correct orders.

Bottom line is, we ended up with the 2 fives and 1 three that we asked for in the first place but instead we ended up paying for 3 fives, 1 three and those 2 other unknown chicken menus.

As you can imagine I'm not very happy with this situation to say the least.

Best regards

I had a very disturbing experience at one of your restaurants here in Hot Springs Arkansas. I went in one evening to purchase a large meal for my family they cost me $20.69, I gave the man $19.69 in cash and told him to charge my card one dollar. The next day I noticed on my bank account that the man had charged my card $20.69 and also he had taken my $19.69 in cash this past Sunday evening.. I called Monday morning and ask them for my money back because I was double charged. Being that I had paid him $19.69 in cash and told him to charge a dollar only to my card when he actually charged $20.69 to my card. It took them until yesterday to fix the problem. Not only did my bank overdraft and charge me a $17 fee for this incident, but The restaurant did nothing to try and reimburse me or to make up for the gas and time and money I had wasted. Instead when I went in I was given $20 cash and I made sure to take this video of the interaction with the manager on duty. I am very disappointed with Burger King, it was always my childhood favorite. But now I'm reluctant to go back, and I'm about to share this video with all my family and friends and all over different groups in order for people to realize the hardships I went through this week caused by one of your managers who overcharged me. And then have the audacity to not reimburse me or compensate me in anyway. I'm very disappointed Burger King and very saddened, not only did I pay for the meal but I paid $17, nearly The same price as my meal, in overdraft fees because of this incident. For shame. I've tried numerous times to get ahold of someone about this incident. And it's as if you are ignoring me and my messages.. wow... i always used to go to Burger King as my first choice, the whopper was my favorite.. but now I guess I'll start going to other restaurants.:. I'm very upset about being ignored, I've left numerous messages over the phone, through Facebook, and even in store.. but nothing... I have a video w an interaction w a manager.. but it wouldn't upload