Burger King
Reviews and Complaints

I was so excited when I heard chicken Parmesan sandwich was returning. I can't wait to get them again. I went to the Clifton Park NY location and got them for myself and my family plus fries, drinks, even a couple hot dogs, which was the first time I tried them. I can't tell you how disappointed we were with the entire meal.
We could have gone to a nice Italian restaurant and enjoyed a nice Italian dinner for the same price.

I visited the Burger King drive-thru located at 3863 W Jefferson Ave, Ecorse, MI 48229 this evening. I was asked to pull up immediately after paying for my order and then I waited for half an hour before our food was brought out. At that point I let the young lady know (dining room cashier) that I never received the drinks which included 2 large Diet Cokes and a medium Coke, she asked for my receipt to confirm the drinks and still brought me the wrong sizes. I was so upset because she said she had told the manager who prepared the drinks and she didn't care so I thanked her and pulled away. On our drive home we noticed that we were missing our medium fries and large onion rings so I went back. My intention was to walk into the dining room to ask for the manager and explain what happened. The dining room doors were closed at 8:30 when the website clearly states that it closes at 10pm but there was a young black man (customer) inside joking and playing with the cashier. When I knocked on the door the rude "manager" signaled for me to use the drive-thru and the rest of the employees laughed. Once I pulled around to the window she took her sweet time to come to window to see why I came back and took my receipt when I told her the items she forgot. There was a minimal ridiculous apology and I got a free large fries to go with my then cold food. Thanks for the terrible service, NOT!

8/24/17,, r eason for pulling in.. Handicapped mother, traveling 45 miles. No receipt given. Asked for #1 with choc. Milkshake. And nougats with honey mustard. And ketchup for fries. Courtney asked us to pull over handing our shakes with no straws, not being able to get out they melted... When she came to car I asked her nicely for straws the reply was rude. Why! Do you want them? (As our drinks already melted. We pulled over to eat... Mom took a bite not reading label... It burned her insides not good with someone whos has cancer! We feel literlly gave her fire hot mustard,, we pulled in again... We asked for honey mustard do you have any? Yes! Her back was turned to the others but heard her say oh those are the people who want honey mustard.. Laughing at us in a rude matter... "by the way I also didnt get any ketchup I asked for but ate dry fries" so no straws, hot mustard.. No ketchup and laughing each time. As done on purpose.. Wont go back! And no receipt given to us. Very rude.

I been a loyal customer for years at Bk..i enjoy the menu selection. But I am very disappointed in the moldy old pie I received.
I was half way across town when I noticed, and very mad I couldn't eat my food.
People are saying sue I really don't wanna go that route but if I'm not properly accommodated I will take legal action. Contact me at [protected]@gmail.com
Asap

Today I came to Burger King in hope of getting a fruit loop shake because of all the advertising I've received for it and because when I enter the establishment it is illuminated on the menu. When I asked for it the cashier cut me off mid sentence and said "we don't make those anymore." I then ask for a lucky charms version, again met with rudeness, and finally asked about the oreo version where she said, "I just told you no."
I later told a friend who works a different location who explained that a lot of places don't like to make them and lie to the customer about having them even though it is still advertised throughout the store.
I've had plenty bad eexperiences at this location but by far having such rudeness and being lied to about one food because they don't feel like making it is intolerable.
Thank you for listening.

I got 1 sm fri, 1 lg fri, 2 shakes no whip cream and a whopper jr. total was $13.00 total? Got no receipt just order ticket #36 store#12454 drive thru I pulled out and found out they forgot my lg. fri. She said sorry I gave you a bigger one. Not But I don't believe it was the right prices. Young kids not at windows. when I drove back around the building there was no one at windows to get attention to get my fries. Had to beep horn which I don't like to bring attention to my self But no prices on my receipt why?It was just 13.00 dollars even.

This makes the fifth time I've came to this location and eat inside and as before this very high pitch noise constantly going on! It's unbearable at times very annoying has to be awful for poor workers too I've a head ache just setting here typing this. Lobby is empty I now no why I've asked manager he said it one of the machines back here. And leaves it at that! Then girl up front says it hard to get use to constant ringing. It's a shame that he didn't offer apology that he'd had called to notify someone. No he just went in his merry way I think was un professional please look into this

Today is 08.24.2017.
I visited the Drive Thru of my "local" BK on my way to work. there was only one car in front of me.
I asked for my order, including a Croissanwich with well done bacon and Decaf coffee.
I was told they had no Decaf, so I cancelled the coffee.
I waited 8 minutes behind the one car in line and, on reaching the window, the manager came to tell me that the bacon was "prepaid" (sic) and it could only be made crispy by putting it in the microwave. She told me twice the bacon was "prepaid", and as I was now late for my work I cancelled th order.

Long time since I went to BK: Be a longer time before I return. Shameful service.
"Fast food"? I don't think so.

I wanted to go to burger king this morning before work to get my family and myself breakfast. I ordered 4 ham, egg and cheese croissants, a few orders of hash browns and a few orders of French toast sticks. Then I walked to the bus stop to head to work. I was really hungry so I pulled my sandwich out to start eating it while I waited for the bus. That's when I noticed there was no ham on it so my fiance checked the other sandwiches and there was no ham on any of them. I had to walk back to burger king to have my order corrected, which caused me to miss my bus, making me late for work. Then an employee there had a crappy attitude with me about having to fix my order.

I was in Germany, especially in Berlin and Munich. I noticed that the Burger King restaurant workers, who prepared the meals, did not wear the gloves. The scene was disgusting. Sometimes they cleaned the kitchen and carried the boxes, some of them messed with their hair, and some went to the bathroom. I have never seen anything as dirty as I have seen at Burger King restaurants in Germany. I have visited cafes and restaurants, less international than Burger King, I saw his workers using gloves and applying the protocol In general, I have filmed cases to be published over the course of a few days on communications and YouTube to see this global restaurant, indifference and filth in Germany.

I have always enjoyed going to Burger King. That privilege has been denied to me. The Burger King on the corner of 4th Street N & 38th Ave N in St Petersburg, Florida 33701 has sold me burgers causing severe intestinal illness. Shakes with spoiled milk so odorous I was unable to drink them, and the necessity of disposing them in the trash, as they were undrinkable. I enjoy buying multiple shakes at one time so that was a purchase of 2 vanilla And 2 chocolate shakes & an order of fries; also inedible, soaked in grease, cold & limp. This franchise should be revoked. PLEASE DO SOMETHING ABOUT THIS STORE. I am not interested in coupons from you, as I will NOT eat at Burger King again until this store is under new managemement. Sincerely Diana Nichols 1840 42nd Ave N, St Petersburg Florida; [protected]@gmail.com

8/ 23/ 2017, 5:50 PM, BK restaurant 11248, manager/server Brian Nichols, order # 338. We came to order a family meal that was offered in the local coupon mailer. It included two whoppers as well. When we already paid at the restaurant the counter server (also, a floor manager) notified us that "by the way, we're out of CO2 so no soda pop". OK, he could have told us before we paid, but we got our order. I love whopper especially because it has an ample amount of vegetables in it. I bit into mine and it had virtually no lettuce. I compared to my husband's whopper and mine evidentially had almost none, a couple 2x2" slivers, that's it. My husband took it to the counter and asked for more lettuce. The server/manager said "it's the way it is" and refused to add lettuce. I came back with both sandwiches just so he can see himself and compare. He ignored my presence deliberately. When he finally paid attention he said: "if you lift all those things there the lettuce will be on the bottom". I did the dirty work and picked "everything" and lo and behold, no lettuce. He turned his back and disappeared to the window, behind the corner. Kitchen workers were shaking their heads and rolling their eyes. I asked them to bring some lettuce please - never happened. I asked for a manager but everyone was looking at me and ignoring. I went and ate my dinner since I was very tired after work and hungry. When I asked a guy who was cleaning around who is the manager so I can talk he pointed to my server. I went back, waited patiently for another 5-7 min in the empty store before he appeared from his window corner. I told him that I don't need any money or another burger. All I need is standards: each customer gets the same sandwich as the previous. When I bring things for comparison, both should be reasonably identical. When they're not - I have a problem. I explained that I am a nurse and if I roll my eyes at the customer and ignore them deliberately without listening I'll be written up - and rightfully so. I also mentioned that I had a long day at work and am very hungry and tired and didn't deserve this kind of "screw you" service. Brian said that "everybody has their own problems, you can't come and attack us like that, I have tons of customers (we were the only customer in the store and a mild flow of the cars outside) and sometimes we put more lettuce sometimes less". I replied that he completely ignored my point of standard, to which he said: "Let me speak, you spoke already! Nursing is not the same as a restaurant service. You come here and create a problem over some lettuce". I pointed out that HE is the one who created the problem in the first place. All we asked is to add more lettuce, and he refused and started arguing about it and being defensive. The guy was very arrogant, has minimal customer skills, not a single time he apologized for a sloppy job of the kitchen workers, he never offered any solution, interrupted us constantly and was rude (not loud, but rude), was hiding and ignoring, and I wonder who promoted him to a manager position. I never go back to the BK, coupons or not. I love whoppers but don't deserve clueless workers and negative, defensive, arrogant attitude towards customers.

I ordered 4 bacon and cheese whoppers, one of them was a large meal, and also a medium meal of chicken nuggets. I get home and I only got two whoppers, two fries, two sodas and chicken fries? My son and husband couldn't have their lunch, I checked the bag before I left and I had to wait outside the restaurant for a while longer (went on the drive-through) for the "nuggets" and the two whoppers that the guy forgot previously and he said that he forgot to charge me for one of the whoppers, I didn't check the other receipt but paid again anyways, so I ended up paying for 5 burgers! Worst costumer experience ever and on top of that got my order wrong

Respected sir,

I am regular customer of Burger King I want to draw your attention towards the incident happened with me, It seems that the people working in there don't care and respect customer . They don't even listen to you. Host Faiz called me for taking the order do I asked him about the meals then instead of assisting he ignored me and started taking other order and entertaining other customer without informing me. Then I called the manager to narrate the incident and asked him to give me complain / suggestion register. He denied to provide first then I said you don't have complaint book, then he gave daily waste maintenance book and asked me to write on the back side of it. I told him that this not complain book upon which he insisted that it the complain book and started arguing.
I am mentioning the name of manager, 1st host & bill details
Mr. Raihan Ansari (Manager)
Mr.Shaikh Faiz Ali(1 Host)

Bill invoice no- [protected]
Store ID: 21551
Code:[protected]

Kindly save your reputation by taking action against this type of people otherwise you will loose customer day by day.

Attachment- Daily waste maintenance book instead of complaint book

Thanking you,

Regards

Prakash Singh

Today 8/23/2017 I went inside store #6140 @ approximately 11:31 am in Reisterstown, Md to order lunch.
The girl taking my order was very pleasant, however the very loud manager standing to the side counter conversing with staff members about how she couldn't sleep when other people are driving is not something a customer should be able to hear during their visit. Besides that, when the cashier asked if should could get some $5's and $10's (since I had given her a $20) the manager looked at her as to say "we are talking over here" then replied very rudely to the cashier, "give her $1's I ain't been to the bank yet"! So I received 13 $1 dollar bills. The cashier apologized, but it wasn't her fault. If the manager would have said " Ma'am I haven't had a chance to make a bank run yet, so all we can give you is $1's" that would have been fine. How she became a manager with that attitude is puzzling to me.

I pulled in the drive thru for breakfast cuz I knew it was good Burger King that is but I do not trust this place cuz I've always had bad experience with people working here. I ordered a fully loaded sandwich cuz it's so good and I got it eating it in the parking lot and was completely cold in there was like a sitting there for a day all crusty took it back and told him it was cold and crusty and right away the woman says I doubt it and slams it out of my hand goes back and Cooks It gives it back and literally throws it at me and says don't burn yourself. Now the ones that had before at Tunkhannock are pretty bad but this is terrible how do you promote your product with such horrible workers all I want is a sandwich I have no time to complain but this was the most horrible experience I've ever had at a restaurant and it's quite sad and in cuz I quite enjoy Burger King wow!

Why is BK always playing CNN on the TVs at ALL their locations in the US w/ TVs?! CNN is such an alienating network, why not put on BBC or even the weather? If they insist on CNN, then switch with FOX or even PBS (BBC, although rather liberal, is the best alt network).
News is not about 'feelings, ' and it seems that is all CNN is: biases with inaccurate fact, feelings. Stop hating America Bk, by changing the channel!

Ordered a bacon cheeseburger and they gave me it cold.. I told the worker I wanted a new one and she asked me if I wanted it microwaved I told her no, so I'm waiting and she hands me a microwaved cheeseburger.. I told her I did not want my cheeseburger microwaved so why is it microwaved? I told her I wanted to speak to a manager and the manager told me she would make a fresh one, she ends up hanging me a cold burger AGAIN. Worst service ever! It isn't the first time it happens either.

We went to the store on route 19 in cranberry township, Pennsylvania behind the eat -n-park. We got take out and were supposed to get 3 large fries but only received 2. We used coupons for 2 bacon burger meals and a 10 piece nugget with a large fry. The worst was finding a hair stuck in a chicken nugget after I took a bite. It was definitely in the nugget and wasn't one of mine.

I'm In the drive thru and there are only two people there. They made me wait in the front of the store for 15 min. I walked inside (no customers) workers are chatting on the sides in the kitchen. I asked one worker about my order and he immediately turns around and fixes my fries and puts them in the bag and hands the bag to me. That easy.
Why make me wait. I've always had bad service from this location. I've complained before. Nothing has changed.