Burger King
Reviews and Complaints

So I just did a quick drive through at one of our local Burger Kings. I asked for a strawberry/banana smoothie which was priced at $2.99. So I figured w/tax it should be about $3.20. When I got to the window the kid told me $3.53. What? That can't be right. He told me they don't have time to change the prices all the time. That takes too much work. I told him, so basically that is incorrect pricing because you and management are too lazy to change the pricing? That is false advertising. I told him to keep the smoothie and went over to Dairy Queen instead.

On yesterday I sat in the divethru for over 20min waiting on a whop no onion too still get my burger with onions the line was so backed up I got out went in side and wait another 10 minutes horrible service I will never bring business to this place again I ask too speak with management and no one was available we running a business employers need to do better

Me, my mother and my children went to eat inside of Burger King. The floors were filthy, and the tables were littered with trash (multiple tables covered in trash) the tables were all sticky like they had been wiped with a rag full of pancake syrup. When we finally got our food that we ordered and found a halfway clean area to eat, my children opened their kids meals and had no toys. When we asked about it they just said they didn't have any. I had ordered and paid for cheese to be on our whoppers and there was none, but I didn't bother to ask for any because the burgers were cold and tasted like they had been sitting out in a pan for hours. When I had asked about the toys the woman was very rude with me when she said they didn't have any. I feel like I completely wasted my money there because none of us finished our food and my children didn't even get anything in their mighty kids meals. When we were leaving my daughter needed to use the bathroom and when we went in there it was so filthy I gagged. The floors were covered with used toilet paper, and the soap dispenser was falling off the wall. The toilets were filthy disgusting to the point that I didn't even allow my five year old to pee there. It was really really dirty there. The health department should be checking this place out because I'm sure they must be in some violations

At 7:19pm we drove up to the drive thru. The woman asked us to wait, after a couple of minutes she then asked my wife what she wanted. My wife had to repeat herself several times before the woman told her that she could not here her and to drive up to the second window. The woman asked her again what she wanted. She was not very polite to my wife, when she finally got to the bacon cheese burgers she said that they don't have any. My wife told her that they were on the menu as we drove up. She insisted that they didn't have any at which point this guy came up to the window and told my wife to calm down. Then my wife asked to see the manager. He replied that he was one of the managers and still told her to calm down. My wife informed him that she is a manager and that is not the proper response. You are to identify yourself as the manager and ask how may I help you. He then proceed to not talk to my wife but to me. I do not appreciate him skipping over my wife especially when it is her that was making the order. Finally he went back to her and realized that it was a bacon cheese burger he told the woman what and where on the screen. This is not the first time that this has happened BK 8975, 16711 Nacogdoches Rd, San Antonio, TX. Aug 10, 2017. Just because my wife is of Mexican decent and a U.S. citizen does not give them the right to treat her this way. They need to have customer service training, and to get the drive thru speaker system fixed. The woman also made the excuse that her screen froze up. If that was the case she should have told us instead of ignoring my wife. This is another problem that needs to be addressed.

The burger king on south monroe street in tallahassee florida constanly get there order wrong and makes customer waste 30 minutes in there. They mess the same order up more than once and never give you anything for messing up or taking to long. Their workers talk about crazy things, this why orders come up work. They do not seem experience at doing this..they need to shut it down or get new people!

I used to work here for 4 months I just recently quit and they are all about flexible schedule ya that's a lie they also have manager favoritism there is ants all over the boxes in the back and all through the kitchen the managers will take food with out gloves on and eat the food at the end of the night shift after they lock up the employees and managers will go in back of store ad drink alcohol

Burger King at 2802 Concord Pike, Wilmington, DE 19803 used FALSE advertising for the Chicken Parm sandwich. They have a sign posted at the drive-thru for all the public to see, listing the sandwich for $5.59, but overcharge at the window for $5.79. They refused to honor the sign, so I took my business to your competitor, McDonald's, where the price they post is what the public pays. In the attached photo of the signboard at the drive -thru, Meal 12 is the item being marketed deceptively . Not a good look for your organization to not honor what is advertised, the old bait and switch.

It's no matter where I go the customer service is terrible. I went today and the lady opened the window practically threw my food at me then started red at me I asked if that was it she said yea and shut the window in my face. I got all the way home and guess what the order wasn't right and they wouldn't fix I they decided to argue with me on how they know they put everything in the bag and management was right there didn't get involved just watched me an employee argue!

Burger king # 8346 (Washington, Indiana)
I went threw drive threw at 8:41am on 8/82017
I ordered a double whopper meal with cheese and a large Coke. and a large crispy chicken meal large with Coke. And only got the crispy chicken meal. I assumed that it was both orders because the lady asked if I wanted cheese on whopper meal and if I wanted it large, which I replied yes I want both meals. and was told it was $10.36 I went inside to find out what happened and as soon as I got to the counter I heard one of the employees say "oh well here we go an looks at the other employee." I proceeded to explain the problem an was unable to speak due to both lady employees cutting me off and being extremely rude. They said it was my fault for the mess up and refused to fix there mistake. I am a breastfeed mother and I needed that order. I am very irrate with my experience at this astablishment. Your Burger King employees at this location are horrible and very unfortunately unfriendly. I will not recommend ur company. As long as unfriendly people are working there.

Hey guys just wanted to reach out here. I'm a retail store manager myself, so I'm always looking out for businesses. I just stopped into my local Burger King here in Ewa Beach Hawaii. I stood at the counter for a minute or so, and there were a few employees having a conversation. Which is fine, one of the guys noticed me and told the girls that were cashiers that they had a customer. They looked over at me and continued their conversation for another minute. I know a minute doesn't sound long, but after making eye contact and still not greeting me or taking the order was a little wild. I just walked out completely amazed by this.

First of all a couple months back we were in the new Richmond Wisconsin BK and the owner and what appeared to be her daughter were arguing and carrying on in front of customers and it was very unprofessional. A couple weeks ago at same BK they were out of an item my some ordered. Tonight I went through because I was craving a whopper but they had no lettuce or tomato. Ridiculous! It is also FILTHY inside. Yuk. We will not be going back to that BK again

Saya pelanggan setia BK. Kecewa dengan pelayanan kasir BK dan restaurant BK di central park mall hari minggu 6 agustus 2017 sekitar pukul 7 malam. Saat pesan Paket Kings deal cheesse burger(struk terlampir), saat meminta tukat minuman coca cola dengan fres tea tidak diperbolehka oleh kasir, sedangkan di BK Citra land mall diperbolehkan, jawab kasir khusus di CP tidak bisa. Sungguh ironis ada diskriminasi kebijakan manajemen.
Mohon menjadi perhatian manajemen untuk tidak kaku terhadap pelanggan dan untuk kasir selalu menyapa sopan dan senyum!
Salam,
Henry Puniman
[protected]

This is my post...not like it matters since I have expressed my concern before and nothing was ever done.

If you are going to show online that you are open until Midnight don't be closed at 9pm. Also if you want to close early turn off your [censor] lights. Worse place ever. This place should be closed down. Had a bad experience before and first time back. Well I'm done but apparently they do what they want to do. DONT GO THERE.

I was at the Burger King in Aurora, Illinois on Galena street. I attempted to use my coupon from the Burger King app when I approached the drive thru window to pay. The manager told me he would not except it even though there was still 13 minutes remaining to redeem the coupon. His reason for not accepting it was there was a line of cars and they were busy. Also, my order was not correct. I was given a small fry instead of a large fry. If I cannot use my coupons from the Burger King app I will just go to McDonald's or Wendy's from now on instead.

This has always been an issue with Burger King only filling the holder half way. When I order a small it comes in the little cardboard holder and it's only half way filled with onion rings, and the value onion ring is a joke too, one time I had only 5 very small onion rings in the paper holder. The small onion ring I ordered tonight barely had 10 inside the holder and for the price for a small is already a bit high, the least they could've done was filled the holder all the way. I really like Burger king, but it's also really disappointing when this happens every time I get onion rings.

I walked into Burger King and ordered my food at 840 pm. Recieved my order at 855, and overheard the MANAGER say "they needa pack their [censor] up and leave cause we got lives.. We close at 9".. Okay maybe someone should of told us they close at 9 and we would of turned around. But ONLINE it says they close at 12? I'm sorry but we just sat down, my kids are playing and they should of told us beforehand taking our order. Rude services from BOTH the manager and her employees. And right when we walk out AFTER my kids were done eating, we saw a piece of white paper taped on the door we entered saying "Closed, drive through open".. And a customer drove by asking a employee if they're open, his respone was "No, the system is down"... SMH! Never to return to this location! Hwy 10 and Euless Main.

Some section air conditioner is working. It has been not working for sometime. I was told the air conditioner inside the kitchen is not working at all and recently a staff fainted due to heat stroke. I believe the corporate office should do something to protect the health and safety for the staff. I heard they have the air conditioner problem since last summer. It was fixed but not working again. Maybe the air conditioner should be replaced

Stop at Burger King in sweetwater Tn. I ordered 2 whopper jr. A large fry. 2 small cokes. And 2 regular cheese burgers. Paid grumpy lady at window was given 1 drink window slammed another lady gave me s small bag out window that had 2 cheese burgers and a fry. I told her this wasn't my order gave her my receipt she said this what you ordered I said no mam and repeated my order which was correct on the order screen. She made me hand food back in window charged me for another small coke. Three my food to me and I ask her for my fries she said well you have to pay for those I told her never mind she took my receipt and slam window. You can bet I won't go to this place again and I will. Be sure to tell people not to go there

I had made an order at drive thru in Jennings, La 70546. After I made my order lady at window said my order was $17 something. When I drove up to window I asked her that something had to be wrong to be $17 something. I said can she repeat my order.. She started to get rude.. Not sure if she charged me for more food than I ordered. Then she said it would be $8.69..She brought me my coffee then asked if I wanted sugar. Well I had already told her what I wanted... told her 2 cream and 4 or 5 sweet n low. Well she brought sugar and I said I had ordered sweet n low. Long story short she had everything wrong with my order and when she brought me my sweet n low she shoved it in my hand real hard. This employee should of been fired on the spot. You need to check with manager at Burger King in Jennings, La. that was not very safe what happened. It was around 9:30AM TO 9:45 AM. This worker should be fired. You just can't treat your customer like that. She really had a bad attitude. I go all the time to fast foods and never had employee shove anything in my hand like that.

Me and my family went to eat lunch at Burger King in Bonham TX on August 5th 2017 around 1230 pm. First off the employees cooking in the back kept saying marijuana over and over while my child was standing right there. Then the drink machine was disgusting and the ketchup was watery... Then the ac was broke where the kids play area was and looked like it hasnt been cleaned in forever... Worst experience ever i wont be back... Get some class burger king!